The Role of Top Management Commitment, Employee Involvement, and Training and Development on Employee Performance: Evidence from the Banking Sector of an Emerging Economy

Abstract

This study aims to examine the role of top management commitment, employee involvement, and training and development in determining employee performance for banks operating in developing countries. The study adopted a quantitative approach and a portion of the TQM framework to collect empirical data from 463 bank employees using a cross-sectional survey technique. Utilizing a structural equation model, the researchers examined both the measurement and structural model using SmartPLS 4. Upon validating the data, the researchers tested the hypotheses. The analysis revealed that top management commitment, training and development, and employee involvement can influence employee performance. In addition, employee involvement can affect top management commitment and training and development initiatives. Training and development and top management commitment can mediate the seminal relationship between employee involvement and performance. The limitation of this study includes applying the self-reporting survey technique and only quantitative methodology. Additionally, the researchers collected data from only one developing country, which may reduce the generalizability of the findings. Regardless, the findings can provide valuable insight to both managers and researchers in comprehending the mentioned intrinsic determinants of employee performance for the banking sector of emerging economies.

Keywords:

• Banking sector
• employee involvement
• employee performance
• top management commitment
• total quality management
• training and development

Acknowledgement

None.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This research has not been funded by any organization or individuals other than the researchers themselves.

Notes on contributors

Abul Bashar

Dr. Abul Bashar is an Associate Professor of Management, School of Business at Independent University, Bangladesh. He served as a senior lecturer and Head of School, School of Mechanical and Automobile Engineering at college WIT, Malaysia. He also worked with Brown & Root, Gulf E.C and Nass Industrial Services, Bahrain as a scheduling engineer and senior planning engineer, respectively. Dr. Bashar started his career with Bangladesh Security Printing Press Corporation, Gazipur as an Assistant Manager, in production planning and control. His research interests include Manufacturing Resource Planning (MRP II), Lean Manufacturing, Project Management and Total Quality Management (TQM).

Md. Nazmus Sakib

Md. Nazmus Sakib is a lecturer of Management at the University of Dhaka in Dhaka, Bangladesh. His research interests center on quality management, sustainability, and information systems practices in human resource management. He has published particularly in journals, i.e., Journal of Cleaner Production, International Journal of Production Economics, International Journal of Lean Six Sigma, Sustainability, and Heliyon. He has strong experience conducting systematic reviews and bibliometrics analyses in the field of human resources. Mr. Sakib has performed different grant projects, including circular economy, lean manufacturing, and total quality management.

Md. Mahbubur Rahman

Md. Mahbubur Rahman is a final year undergraduate student of the Department of Organization Strategy and Leadership, University of Dhaka. His previous publication was a bibliometric analysis on FinTech. Mr. Rahman is particularly interested in the areas of strategic management, Technology Management, sustainability, and human resource management.

Fariaya Tabassum

Fariya Tabassum is serving as a Lecturer in the Human Resource Management Discipline, at Khulna University, Khulna, Bangladesh. Her research interest is in business sustainability, quality control, human resource management, and organizational behavior. Belonging to the early career of research she has two more paper publications including Scimago Q1 ranked journal.

Seeratus Sabah

Seeratus Sabah is a lecturer in Department of Management, School of Business, Independent University, Bangladesh. She has completed her MBA in Strategic and International Management from University of Dhaka and BBA in Management from University of Dhaka. Her research interest includes strategic management, international management, comparative management on the basis of cultural differences across countries and leadership practices of different industries.