Motivating language and relational energy to performance: workload as moderator

ABSTRACT

This study tests the empirical relationship between motivating language, relational energy, and in-role performance, by drawing on the conservation of resources theory (COR). It further tests the moderating role of workload between relational energy and in-role performance. Time-lagged data (n = 362) were collected from the Cambodian hospitality industry using convenient and purposive sample techniques, and analysed using SmartPLS. Motivating language significantly and positively correlates with relational energy and in-role performance. Relational energy has a positive relationship with in-role performance and mediates positive link between motivating language and in-role performance. Workload moderates (significantly weakens) the relational energy and in-role performance relationship. Findings add value to COR by testing relational energy as a mediator and workload as a moderator. Practical implications are discussed.

KEYWORDS:

• Motivating language
• relational energy
• workload
• in-role performance
• hospitality

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Md Karim Rabiul

Md Karim Rabiul, Ph.D. *My first article was published in the International Journal of Hospitality Management. Since then, I have published papers in the International Journal of Contemporary Hospitality Management, the Journal of Hospitality Marketing & Management, and the Journal of Hospitality and Tourism Management. I am also a reviewer of many Q1 journals.

IM Panha

IM Panha, After completing my MBA, I focused on research to build my future career. I have published articles in the Journal of Hospitality Marketing & Management.