Information Systems Adoption and Performance: Evidence from Canadian Firms Linking Individual and Organizational Performance

ABSTRACT

Implementing a new information system is bound to be a risky decision for any company. Studying the main factors that can help to improve the adoption success is crucial to help mitigate the risk of failure. This paper explores information systems adoption in a Canadian context and evaluates the main factors that drive performance using two models: 1) the task-technology fit (TTF) model and the technology acceptance model (TAM).

KEYWORDS:

• Information systems adoption
• Implementation
• Predictive model
• Firm performance
• TTF
• TAM

Disclosure statement

No potential conflict of interest was reported by the authors.

Notes

1. Reinbolt (2021). ERP Market Share and Buyer Trends for 2021, SelectHub Confidence in Software, retrieved January 16th, 2021, from https://www.selecthub.com/enterprise-resource-planning/erp-market/.

2. Panorama Consulting Group (2020). 2019 ERP Report, retrieved on January 10th, 2021, from https://www.panorama-consulting.com/.

3. Government of Canada (2016). Key Small Business Statistics – June 2016. retrieved August 28th, 2020, from https://www.ic.gc.ca/eic/site/061.nsf/FRA/h_03018.html.

Additional information

Notes on contributors

R. Naceur

Rhouma Naceur is a PhD student at Université Laval (Quebec City, Canada). He holds a master’s degree in computer science from Polytechnique Montréal. His research and practice focus on predictive models, information system adoption and innovation. He is a member of the CIRRELT research group.

Y. Cimon

Yan Cimon, Ph.D., is Professor of Strategy and a Deputy Vice Rector (External and International Affairs, and Health) at Université Laval (Quebec City, Canada). He is the Director of the Interuniversity Research Centre on Enterprise Networks, Logistics and Transportation (CIRRELT). His research and practice focus on business models, strategy, alliances and networks in many industries. He taught executives on four continents. A 2017 Hermes excellence award winner, he was elected to Alpha Iota Delta

R. Pellerin

Robert Pellerin, is a Full Professor in the Department of Mathematics and Industrial Engineering at Polytechnique Montréal. He holds degrees in Engineering Management (B.Eng.) and Industrial Engineering (Ph.D.). His current research interests include project planning, manufacturing execution, and enterprise system implementation and integration. He is a member of the CIRRELT research group and he is the Chairman of the Jarislowsky/SNC-Lavalin Research Chair in the management of international projects.