Assessing the perceived usability of an intelligent contact tracing app to prevent the spread of COVID-19 using SUS and TAM: be aware Bahrain

ABSTRACT

  Contact tracing apps are critical public health precaution and a key component of COVID-19 control initiatives. For a contact tracing app to be successful, it must be adopted and used by the public, and a low adaptation rate has become a key to preventing many apps from reaching their full potential. Bahrain, like many other countries, developed a contact tracing app named ‘BeAware’ Bahrain. This article presents a survey experiment (N= 405) Bahrain to investigate ‘BeAware’ Bahrain contact tracing app acceptanc through the concept of usability. The study utilizes HCI technique through the usage of the SUS and it also utilizes an IS technique through the usage of TAM to evaluate the ‘BAware’ Bahrain contact tracing app usability. The survey findings of citizens and residents of Bahrain demonstrate that both SUS and TAM techniques demonstrated similarity and equivalency, with the TAM’s PEOU showing high similarity with SUS.

KEYWORDS:

• Contact tracing
• SUS
• TAM
• Perceived Usability (PU)
• Perceived Ease Of Use (PEOU)

Disclosure statement

No potential conflict of interest was reported by the author(s).