Sensing the breakdown: managing complexity at the railway

ABSTRACT

This paper explores the complex and time-critical work practices within operational train traffic in Sweden by reporting on an incident causing an infrastructure breakdown and large traffic disruptions. Based on a workplace study approach, we report on how the control room workers – train traffic controllers and information officers – grasp, make sense of, and handle the consequences of the incident as it unfolds in real-time. We portray how the workers develop and acquire a sense of place in relation to the incident’s severity which is essential for successfully handling the situation. By introducing the ‘sense of place’ concept originally derived from the field of natural resources to the domain of operational train traffic, we provide a deepened understanding of the challenges characterising remote control work from a safety-critical socio-technical systems perspective. Finally, reflections on the application of the ‘sense of place’ concept, safety aspects and directions for future research are provided.

KEYWORDS:

• Socio-technical systems
• workplace studies
• control room
• work practices
• railway
• sense of place

Acknowledgements

The authors would like to thank the participants and the organisations who generously shared their time, experience, and materials for the purposes of this study.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was financially supported by the Swedish Transport Administration [Trafikverket] [grant number TRV 2019/8562, TRV 2020/119576, and TRV 2020/71629].