Teledentistry Approaches for Dental Assessments and Consultation During the COVID-19 Pandemic

Figures & data

Figure 1 Modified PRISMA chart of the sample selection for service users.³⁴

Notes: *42% (25) of them did not remember the phone conversation; 33% (20) did not use the service; 16% (10) were called to book an appointment with their orthodontist; and 8% (5) did not answer the call.

Table 1 Study Characteristics

Variable	Number (%)
Patient’s age:
< 18 yrs.	19(29%)
≥ 18 yrs.	46(71%)
Gender:
Female	33(51%)
Male	32(49%)
Call initiator?
Himself/herself	37 (57%)
Someone called for the patient	28(43%)

Table 2 Service Provided to the Patient

When You Telephoned the Out-of-Hours Service, Did You …
Receive advice over the telephone?	11	12%
Travel to the surgery or medical center to be seen?	54	88%
Receive a home visit?	-	-
Were You Happy with the Way Your Call Was Handled?
Yes, I was happy with how it was handled.	35	54%
No, I should have been invited to a medical center.	29	45%
No, I should have had a home visit.	-	-
No, I should have been given advice on the phone.	1	1%

Note: Used with permission of Oxford University Press- Journals, from Developing a standard short questionnaire for the assessment of patient satisfaction with out-of-hours primary care. Salisbury C, Burgess A, Lattimer V, et al, 22, 5, 2005; permission conveyed through Copyright Clearance Center, Inc.²²

Table 3 Evaluation of Patient’s Satisfaction

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Getting through on the telephone?	8 (12.3%)	8 (12.3%)	10 (15.4%)	7 (11%)	32 (49%)
The way your initial phone call was handled?	16 (24.6%)	5 (7.7%)	10 (15.4%)	8 (12.3%)	26 (40%)
The time you had to wait before you finally saw or spoke to a doctor or nurse?	14 (21.5%)	3 (4.6%)	15 (23%)	8 (12.3%)	25 (38.5%)
The attitude of the doctor or nurse?	9 (13.8%)	4 (6.2%)	10 (15%)	10 (15%)	32 (49%)
The explanation the doctor or nurse gave you about your problem?	13 (20%)	10 (15.4%)	9 (13.8%)	10 (15.4%)	23 (35.4%)
The treatment or advice you were given?	10 (15.4%)	2 (3%)	43 (66.2%)		10 (15.4%)
Overall, how satisfied were you with the service you received?	14 (21.5%)	4 (6.2%)	7 (11%)	19 (29%)	21 (32.3%)

Note: Used with permission of Oxford University Press- Journals, from Developing a standard short questionnaire for the assessment of patient satisfaction with out-of-hours primary care. Salisbury C, Burgess A, Lattimer V, et al, 22, 5, 2005; permission conveyed through Copyright Clearance Center, Inc.²²

Figure 2 Pie chart showing gender distribution of the sample.

Figure 3 Pie chart showing age distribution of the sample.

Moher D, Liberati A, Tetzlaff J, Altman DG, The PRISMA Group (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Med 6(6): e1000097. doi:10.1371/journal.pmed1000097

 Google Scholar

Salisbury C, Burgess A, Lattimer V, et al. Developing a standard short questionnaire for the assessment of patient satisfaction with out-of-hours primary care. Fam Pract. 2005;22(5):560–569. doi:10.1093/fampra/cmi050

 PubMed Web of Science ®Google Scholar