The Role of Multicultural Competence and Emotional Intelligence in Managing Diversity

Abstract

Using a 360 degree feedback instrument, multicultural competency was shown to predict managerial effectiveness. Managerial scores on emotional intelligence predicted others' perceptions of multicultural competency as well as self-awareness. Managers who scored higher on the Interpersonal and Stress Management factors of emotional intelligence were rated higher on multicultural competence. Under-raters were rated by others as most successful, followed by accurate raters, and over-raters. Implications for future research and organizational diversity training are discussed.