Cleaning guest rooms as care work? Politicization of hotel housekeeping in the Las Kellys movement

References

• Agarwala, R., & Saha, S. (2018). The employment relationship and movement strategies among domestic workers in India. Critical Sociology, 44(7–8), 1207–1223. https://doi.org/10.1177/0896920518765925
   Web of Science ®Google Scholar
• Alcalde González, V., Gálvez Mozo, A., & Valenzuela Bustos, A. (2021). No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping. Annals of Tourism Research, 91, 103315. https://doi.org/10.1016/j.annals.2021.103315
   Web of Science ®Google Scholar
• Alcalde González, V., Gálvez-Mozo, A., & Valenzuela-Bustos, A. (2022a). ‘Las Kellys son las que limpian’:Collective identity and social media in the mobilisation of room attendants in Spain. New Media & Society, 146144482210978. https://doi.org/10.1177/14614448221097891
   Web of Science ®Google Scholar
• Alcalde González, V., Gálvez-Mozo, A., & Valenzuela-Bustos, A. (2022b). Diffusion of intersectionality across contemporary Spanish activism: The case of Las Kellys. Social Movement Studies, 1–17. https://doi.org/10.1080/14742837.2022.2142546
   Web of Science ®Google Scholar
• Anttonen, A., & Zechner, M. (2011). Theorizing care and care work. In B.-P.-E. En & T. Rostgaard (Eds.), Care between work and welfare in European societies (pp. 15–34). Palgrave Macmillan. https://doi.org/10.1057/9780230307612_2
   Google Scholar
• Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
   Google Scholar
• Braun, V., & Clarke, V. (2019). Reflecting on reflexive thematic analysis. Qualitative Research in Sport, Exercise and Health, 11(4), 589–597. https://doi.org/10.1080/2159676X.2019.1628806
   Web of Science ®Google Scholar
• Braun, V., & Clarke, V. (2021). To saturate or not to saturate? Questioning data saturation as a useful concept for thematic analysis and sample-size rationales. Qualitative Research in Sport, Exercise and Health, 13(2), 201–216. https://doi.org/10.1080/2159676X.2019.1704846
   Web of Science ®Google Scholar
• Briskin, L. (2012). Resistance, mobilization and militancy: Nurses on strike. Nursing Inquiry, 19(4), 285–296. https://doi.org/10.1111/j.1440-1800.2011.00585.x
   PubMed Web of Science ®Google Scholar
• Buchanan, S., Vossenas, P., Krause, N., Moriarty, J., Frumin, E., Shimek, J. A. M., Mirer, F., Orris, P., & Punnett, L. (2010). Occupational injury disparities in the US hotel industry. American Journal of Industrial Medicine, 53(2), 116–125. https://doi.org/10.1002/ajim.20724
   PubMed Web of Science ®Google Scholar
• Burrell, J., Manfredi, S., Rollin, H., Price, L., & Stead, L. (1997). Equal opportunities for women employees in the hospitality industry: A comparison between France, Italy, Spain and the UK. International Journal of Hospitality Management, 16(2), 161–179. https://doi.org/10.1016/S0278-4319(97)00003-0
   Google Scholar
• Campos-Soria, J. A., Marchante-Mera, A., & Ropero-García, M. A. (2011). Patterns of occupational segregation by gender in the hospitality industry. International Journal of Hospitality Management, 30(1), 91–102. https://doi.org/10.1016/j.ijhm.2010.07.001
   Web of Science ®Google Scholar
• Cañada, E. (2018a). La rebelión de las camareras de piso. In P. I. En, S. Martí, R. Gomà, & R. González (Eds.), Movimientos sociales y derecho a la ciudad. Creadoras de democracia radical (pp. 118–133). Icaria.
   Google Scholar
• Cañada, E. (2018b). Too precarious to be inclusive? Hotel maid employment in Spain. Tourism Geographies, 20(4), 653–674. https://doi.org/10.1080/14616688.2018.1437765
   Web of Science ®Google Scholar
• Cherubini, D., Geymonat, G. G., & Marchetti, S. (2020). Intersectional politics on domestic workers’ rights: The cases of Ecuador and Colombia. In E. Evans & E. Lépinard (Eds.), Intersectionality in Feminist and Queer Movements (pp. 236–254). Routledge.
   Google Scholar
• Datta, K., McIlwaine, C., Evans, Y., Herbert, J., May, J., & Wills, J. (2010). A migrant ethic of care? Negotiating care and caring among migrant workers in London’s low-pay economy. Feminist Review, 94(1), 93–116. https://doi.org/10.1057/fr.2009.54
   Web of Science ®Google Scholar
• Duffy, M. (2005). Reproducing labor inequalities: Challenges for feminists conceptualizing care at the intersections of gender, race, and class. Gender & Society, 19(1), 66–82. https://doi.org/10.1177/0891243204269499
   Web of Science ®Google Scholar
• Duffy, M., Albelda, R., & Hammonds, C. (2013). Counting care work: The empirical and policy applications of care theory. Social Problems, 60(2), 145–167. https://doi.org/10.1525/sp.2013.60.2.145
   Web of Science ®Google Scholar
• Dyer, S., McDowell, L., & Batnitzky, A. (2010). The impact of migration on the gendering of service work: The case of a West London hotel. Gender, Work & Organization, 17(6), 635–657. https://doi.org/10.1111/j.1468-0432.2009.00480.x
   Web of Science ®Google Scholar
• England, P. (2005). Emerging theories of care work. Annual Review of Sociology, 31(1), 381–399. https://doi.org/10.1146/annurev.soc.31.041304.122317
   Web of Science ®Google Scholar
• Evans, Y., Wills, J., Datta, K., Herbert, J., McIlwaine, C., & May, J. (2007). «subcontracting by stealth» in London’s hotels: Impacts and implications for labour organising. Just Labour, 10, 85–97. https://doi.org/10.25071/1705-1436.97
   Google Scholar
• Fulladosa Leal, K. (2013). Una aproximación a los procesos de subjetivación de las trabajadoras del hogar y el cuidado sindicalizadas. Summa Psicológica UST, 10(1), 23–35. https://doi.org/10.18774/448x.2013.10.34
   Google Scholar
• Granberg, M. (2014). Manufacturing dissent: Labor conflict, care work, and the politicization of caring. Nordic Journal of Working Life Studies, 4(1), 139–152. https://doi.org/10.19154/njwls.v4i1.3556
   Google Scholar
• Guerrier, Y., & Adib, A. S. (2000). ‘No, we don’t provide that service’: The harassment of hotel employees by customers. Work, Employment and Society, 14(4), 689–705. https://doi.org/10.1017/S0950017000000428
   Web of Science ®Google Scholar
• Hsieh, Y. -C., Apostolopoulos, Y., & Sönmez, S. (2013). World at work: Hotel cleaners. Occupational and Environmental Medicine, 70(5), 360–364. https://doi.org/10.1136/oemed-2012-100986
   PubMed Web of Science ®Google Scholar
• Hunter Powell, P., & Watson, D. (2006). Service unseen: The hotel room attendant at work. International Journal of Hospitality Management, 25(2), 297–312. https://doi.org/10.1016/j.ijhm.2005.04.003
   Google Scholar
• International Labour Office. (2017) . ILO guidelines on decent work and socially responsible tourism. ILO.
   Google Scholar
• International Labour Office. (2018) . Care work and care jobs for the future of decent work. ILO.
   Google Scholar
• Jiang, Z., & Korczynski, M. (2016). When the ‘unorganizable’ organize: The collective mobilization of migrant domestic workers in London. Human Relations, 69(3), 813–838. https://doi.org/10.1177/0018726715600229
   Web of Science ®Google Scholar
• Katz, C. (2001). Vagabond capitalism and the necessity of social reproduction. Antipode, 33(4), 709–728. https://doi.org/10.1111/1467-8330.00207
   Web of Science ®Google Scholar
• Kensbock, S., Bailey, J., Jennings, G., & Patiar, A. (2015). Sexual harassment of women working as room attendants within 5-star hotels. Gender, Work, and Organization, 22(1), 36–50. https://doi.org/10.1111/gwao.12064
   Web of Science ®Google Scholar
• Kensbock, S., Jennings, G., Bailey, J., & Patiar, A. (2013). ‘The lowest rung’: Women room attendants’ perceptions of five star hotels’ operational hierarchies. International Journal of Hospitality Management, 35, 360–368. https://doi.org/10.1016/j.ijhm.2013.07.010
   Web of Science ®Google Scholar
• Kensbock, S., Jennings, G., Bailey, J., & Patiar, A. (2016). Performing: Hotel room attendants’ employment experiences. Annals of Tourism Research, 56, 112–127. https://doi.org/10.1016/j.annals.2015.11.010
   Web of Science ®Google Scholar
• Knox, A. (2010). ‘Lost in translation’: An analysis of temporary work agency employment in hotels. Work, Employment and Society, 24(3), 449–467. https://doi.org/10.1177/0950017010371652
   Web of Science ®Google Scholar
• Krause, N., Scherzer, T., & Rugulies, R. (2005). Physical workload, work intensification, and prevalence of pain in low wage workers: Results from a participatory research project with hotel room cleaners in Las Vegas. American Journal of Industrial Medicine, 48(5), 326–337. https://doi.org/10.1002/ajim.20221
   PubMed Web of Science ®Google Scholar
• Krishnan, P. (2020). Intersectional grievances in care work: Framing inequalities of gender, class and caste. Mobilization: An International Quarterly, 25(4), 493–512. https://doi.org/10.17813/1086-671X-22-4-493
   Web of Science ®Google Scholar
• Kubisa, J. (2021). Putting care at the center: Women organizing trade unions in the care sector in Poland. In K. Bluhm, G. Pickhan, J. Stypinska, & A. Wierzcholska (Eds.), Gender and power in Eastern Europe: Changing concepts of femininity and masculinity in power relations (pp. 145–156). Springer. https://doi.org/10.1007/978-3-030-53130-0_10
   Google Scholar
• Lai, P., & Baum, T. (2005). Just in time labour supply in the hotel sector: The role of agencies. Employee Relations, 27(1), 86–102. https://doi.org/10.1108/01425450510569328
   Google Scholar
• Lai, P., Soltani, E., & Baum, T. (2008). Distancing flexibility in the hotel industry: The role of employment agencies as labour suppliers. The International Journal of Human Resource Management, 19(1), 132–152. https://doi.org/10.1080/09585190701764048
   Web of Science ®Google Scholar
• Lawson, V. (2007). Geographies of care and responsibility. Annals of the Association of American Geographers, 97(1), 1–11. https://doi.org/10.1111/j.1467-8306.2007.00520.x
   Web of Science ®Google Scholar
• Lloyd, C., Warhurst, C., & Dutton, E. (2013). The weakest link? Product market strategies, skill and pay in the hotel industry. Work, Employment and Society, 27(2), 254–271. https://doi.org/10.1177/0950017012460310
   Web of Science ®Google Scholar
• López-González, J. L., & Medina-Vicent, M. (2020). Las Kellys y el turismo: De la invisibilidad del cuidado a la visibilidad política. Digithum, 25(25), 1–13. https://doi.org/10.7238/d.v0i25.3175
   Google Scholar
• Maich, K. (2007). Feminist research and representations of gendered service workers: Examining resistance, agency, and positionality. Intersections: Women’s and Gender Studies in Review Across Disciplines, (5), 20–28.
   Google Scholar
• McDowell, L., Batnitzky, A., & Dyer, S. (2007). Division, segmentation, and interpellation: The embodied labors of migrant workers in a Greater London hotel. Economic Geography, 83(1), 1–25. https://doi.org/10.1111/j.1944-8287.2007.tb00331.x
   Web of Science ®Google Scholar
• Meehan, K., & Strauss, K. (Eds.). (2015). Precarious worlds: Contested geographies of social reproduction. University of Georgia Press. https://www.jstor.org/stable/j.ctt189tsnq
   Google Scholar
• Mitchell, K., Marston, S. A., & Katz, C. (2003). Introduction: Life’s work: An introduction, review and critique. Antipode, 35(3), 415–442. https://doi.org/10.1111/1467-8330.00333
   Web of Science ®Google Scholar
• Nimri, R., Kensbock, S., Bailey, J., Jennings, G., & Patiar, A. (2020). Realizing dignity in housekeeping work: Evidence of five star hotels. Journal of Human Resources in Hospitality & Tourism, 19(3), 368–387. https://doi.org/10.1080/15332845.2020.1737770
   Google Scholar
• Norrild, J. A., & Korstanje, M. E. (2021). Maids and housekeepers at luxury hotels: Life stories in hotels of Buenos Aires, Argentina. International Journal of Tourism Anthropology, 8(2), 129. https://doi.org/10.1504/IJTA.2021.116091
   Google Scholar
• Onsøyen, L. E., Mykletun, R. J., & Steiro, T. J. (2009). Silenced and invisible: The work experience of room attendants in Norwegian hotels. Scandinavian Journal of Hospitality and Tourism, 9(1), 81–102. https://doi.org/10.1080/15022250902761462
   Web of Science ®Google Scholar
• Oxenbridge, S., & Moensted, M. L. (2011). The relationship between payment systems, work intensification and health and safety outcomes: A study of hotel room attendants. Policy and Practice in Health and Safety, 9(2), 7–26. https://doi.org/10.1080/14774003.2011.11667759
   Google Scholar
• Patton, M. Q. (2002). Qualitative research and evaluation methods. SAGE.
   Google Scholar
• Pérez, I., & Garazi, D. (2014). Mucamas y domésticas - trabajo femenino, justicia y desigualdad (Mar del Plata, Argentina, 1956-1974). Cadernos Pagu, 42(42), 313–340. https://doi.org/10.1590/0104-8333201400420313
   Google Scholar
• Pink, S., Horst, H., Postill, J., Hjorth, L., Lewis, T., & Tacchi, J. (2015). Digital ethnography: Principles and practice. SAGE.
   Google Scholar
• Sanon, M. -A.V. (2014). Agency-hired hotel housekeepers: An at-risk group for adverse health outcomes. Workplace Health & Safety, 62(2), 81–85. https://doi.org/10.3928/21650799-20140121-02
   PubMed Web of Science ®Google Scholar
• Smith, S. J. (2005). States, markets and an ethic of care. Political Geography, 24(1), 1–20. https://doi.org/10.1016/j.polgeo.2004.10.006
   Web of Science ®Google Scholar
• Warhurst, C., Lloyd, C., & Dutton, E. (2008). The national minimum wage, low pay and the UK hotel industry: The case of room attendants. Sociology, 42(6), 1228–1236. https://doi.org/10.1177/0038038508096943
   Google Scholar
• Winchenbach, A., Hanna, P., & Miller, G. (2019). Rethinking decent work: The value of dignity in tourism employment. Journal of Sustainable Tourism, 27(7), 1026–1043. https://doi.org/10.1080/09669582.2019.1566346
   Web of Science ®Google Scholar