Comparisons of Communication in Medical Face-To-Face and Teleconsultations: A Systematic Review and Narrative Synthesis

References

• Agha, Z., McNutt, G., Roter, D., Laud, P., Schapira, R., & Gray, B. (2010, April 28 – May 1). Content analyses of physician-patient communication during telemedicine [Conference presentation abstract]. Society of General Internal Medicine: 33rd Annual Meeting, Minneapolis, MN, United States. https://doi.org/10.1007/s11606-010-1338-5
   Google Scholar
• Agha, Z., Roter, D. L., & Schapira, R. M. (2009). An evaluation of patient-physician communication style during telemedicine consultations. Journal of Medical Internet Research, 11(3), e36. https://doi.org/10.2196/jmir.1193
   PubMed Web of Science ®Google Scholar
• Agha, Z., Schapira, R. M., Laud, P. W., McNutt, G., & Roter, D. L. (2009). Patient satisfaction with physician-patient communication during telemedicine. Telemedicine and E-Health, 15(9), 830–839. https://doi.org/10.1089/tmj.2009.0030
   PubMed Web of Science ®Google Scholar
• Bailey, S. C., O’Conor, R., Bojarski, E. A., Mullen, R., Patzer, R. E., Vicencio, D., Jacobson, K. L., Parker, R. M., & Wolf, M. S. (2015). Literacy disparities in patient access and health-related use of Internet and mobile technologies. Health Expectations, 18(6), 3079–3087. https://doi.org/10.1111/hex.12294
   PubMed Web of Science ®Google Scholar
• Ball, C. J., McLaren, P. M., Summerfield, A. B., Lipsedge, M. S., & Watson, J. P. (1995). A comparison of communication modes in adult psychiatry. Journal of Telemedicine and Telecare, 1(1), 22–26. https://doi.org/10.1177/1357633X9500100105
   PubMedGoogle Scholar
• Beach, W. A. (2012). Handbook of patient-provider interactions: Raising and responding to concerns about life, illness, and disease. Hampton Press.
   Google Scholar
• Brink-Muinen, A. V. D., van Dulmen, S., Messerli-Rohrbach, V., & Bensing, J. (2002). Do gender-dyads have different communication patterns? A comparative study in Western-European general practices. Patient Education and Counseling, 48(3), 253–264. https://doi.org/10.1016/s0738-3991(02)00178-7
   PubMed Web of Science ®Google Scholar
• Bulik, R. J. (2008). Human factors in primary care telemedicine encounters. Journal of Telemedicine and Telecare, 14(4), 169–172. https://doi.org/10.1258/jtt.2007.007041
   PubMed Web of Science ®Google Scholar
• Clayman, M. L., Roter, D., Wissow, L. S., & Bandeen-Roche, K. (2005). Autonomy-related behaviors of patient companions and their effect on decision-making activity in geriatric primary care visits. Social Science & Medicine, 60(7), 1583–1591. https://doi.org/10.1016/j.socscimed.2004.08.004
   PubMed Web of Science ®Google Scholar
• Courtney, E., Blackburn, D., & Reuber, M. (2021). Neurologists’ perceptions of utilising tele-neurology to practice remotely during the COVID-19 pandemic. Patient Education and Counseling, 104(3), 452–459. https://doi.org/10.1016/j.pec.2020.12.027
   PubMed Web of Science ®Google Scholar
• Critical Appraisal Skills Programme. (2018a). CASP case control study checklist. https://casp-uk.net/casp-tools-checklists//
   Google Scholar
• Critical Appraisal Skills Programme. (2018b). CASP qualitative studies checklist. https://casp-uk.net/casp-tools-checklists/
   Google Scholar
• Critical Appraisal Skills Programme. (2020). CASP randomised controlled trials checklist. https://casp-uk.net/casp-tools-checklists
   Google Scholar
• Day, S. X., & Schneider, P. L. (2002). Psychotherapy using distance technology: A comparison of face-to-face, video, and audio treatment. Journal of Counseling Psychology, 49(4), 499–503. https://doi.org/10.1037/0022-0167.49.4.499
   Web of Science ®Google Scholar
• Demiris, G., Edison, K., & Vijaykumar, S. (2005). A comparison of communication models of traditional and video-mediated health care delivery. International Journal of Medical Informatics, 74(10), 851–856. https://doi.org/10.1016/j.ijmedinf.2005.03.018
   PubMed Web of Science ®Google Scholar
• Edison, K. E., Fleming, D. A., Nieman, E. L., Stine, K., Chance, L., & Demiris, G. (2013). Content and style comparison of physician communication in teledermatology and in-person visits. Telemedicine and E-Health, 19(7), 509–514. https://doi.org/10.1089/tmj.2012.0227
   PubMed Web of Science ®Google Scholar
• Ekberg, S., Danby, S., Theobald, M., Fisher, B., & Wyeth, P. (2019). Using physical objects with young children in ‘face-to-face’ and telehealth speech and language therapy. Disability and Rehabilitation, 41(14), 1664–1675. https://doi.org/10.1080/09638288.2018.1448464
   PubMed Web of Science ®Google Scholar
• Frueh, B. C., Monnier, J., Grubaugh, A. L., Elhai, J. D., Yim, E., & Knapp, R. (2007). Therapist adherence and competence with manualized cognitive-behavioral therapy for PTSD delivered via videoconferencing technology. Behavior Modification, 31(6), 856–866. https://doi.org/10.1177/0145445507302125
   PubMed Web of Science ®Google Scholar
• Gomez, T., Anaya, Y. B., Shih, K. J., & Tarn, D. M. (2021). A qualitative study of primary care physicians’ experiences with telemedicine during Covid-19. Journal of the American Board of Family Medicine, 34(Supplement), S61–70. https://doi.org/10.3122/jabfm.2021.S1.200517
   PubMedGoogle Scholar
• Hammersley, V., Donaghy, E., Parker, R., McNeilly, H., Atherton, H., Bikker, A., Campbell, J., & McKinstry, B. (2019). Comparing the content and quality of video, telephone, and face-to-face consultations: A non-randomised, quasi-experimental, exploratory study in UK primary care. The British Journal of General, 69(686), e595–604. https://doi.org/10.3399/bjgp19X704573
   PubMed Web of Science ®Google Scholar
• Harrison, R., Macfarlane, A., Murray, E., & Wallace, P. (2006). Patients’ perceptions of joint teleconsultations: A qualitative evaluation. Health Expectations, 9(1), 81–90. https://doi.org/10.1111/j.1369-7625.2006.00368.x
   PubMed Web of Science ®Google Scholar
• Heath, C. (1981). The opening sequence in doctor-patient interaction. In P. Atkinson & C. Heath (Eds.), Medical work: Realities and routines (pp. 71–90). Gower.
   Google Scholar
• Heath, C. (1986). Body movement and speech in medical interaction. Cambridge University Press.
   Google Scholar
• Heritage, J., & Maynard, D. W. (Eds.). (2006). Communication in medical care: Interaction between primary care physicians and patients. Cambridge University Press.
   Google Scholar
• Heritage, J., Robinson, J. D., Elliott, M. N., Beckett, M., & Wilkes, M. (2007). Reducing patients’ unmet concerns in primary care: The difference one word can make. Journal of General Internal Medicine, 22(10), 1429–1433. https://doi.org/10.1007/s11606-007-0279-0
   PubMed Web of Science ®Google Scholar
• Hewitt, H., Gafaranga, J., & McKinstry, B. (2010). Comparison of face-to-face and telephone consultations in primary care: Qualitative analysis. British Journal of General Practice, 60(574), e201–212. https://doi.org/10.3399/bjgp10X501831
   PubMed Web of Science ®Google Scholar
• Innes, M., Skelton, J., & Greenfield, S. (2006). A profile of communication in primary care physician telephone consultations: Application of the Roter Interaction Analysis System. British Journal of General Practice, 56(526), 363–368. https://bjgp.org/content/73/729/148
   PubMed Web of Science ®Google Scholar
• Irvine, A., Drew, P., Bower, P., Brooks, H., Gellalty, J., Armitage, C. J., Barkham, M., McMillan, D., & Bee, P. (2020). Are there interactional differences between telephone and face-to-face psychological therapy? A systematic review of comparative studies. Journal of Affective Disorders, 265, 120–131. https://doi.org/10.1016/j.jad.2020.01.057
   PubMed Web of Science ®Google Scholar
• Laflamme, M. R., Wilcox, D. C., Sullivan, J., Schadow, G., Lindbergh, D., Warvel, J., Buchanan, H., Ising, T., Abernathy, G., Perkins, S. M., Daggy, J., Frankel, R. M., Dexter, P., McDonald, C. J., & Weiner, M. (2005). A pilot study of usefulness of clinician-patient videoconferencing for making routine medical decisions in the nursing home. Journal of the American Geriatric Society, 53(8), 1380–1385. https://doi.org/10.1111/j.1532-5415.2005.53422.x
   PubMed Web of Science ®Google Scholar
• Liu, X., Sawada, Y., Takizawa, T., Sato, H., Sato, M., Sakamoto, H., Utsugi, T., Sato, K., Sumino, H., Okamura, S., & Sakamaki, T. (2007). Doctor-patient communication: A comparison between telemedicine consultation and face-to-face consultation. Internal Medicine, 46(5), 227–232. https://doi.org/10.2169/internalmedicine.46.1813
   PubMed Web of Science ®Google Scholar
• McKinstry, B., Hammersley, V., Burton, C., Pinnock, H., Elton, R., Dowell, J., Sawdon, N., Heaney, D., Elwyn, G., & Sheikh, A. (2010). The quality, safety and content of telephone and face-to-face consultations: A comparative study. Quality & Safety in Health Care, 19(4), 298–303. https://doi.org/10.1136/qshc.2008.027763
   PubMed Web of Science ®Google Scholar
• McKinstry, B., Watson, P., Elton, R. A., Pinnock, H., Kidd, G., Meyer, B., Logie, R., & Sheikh, A. (2011). Comparison of the accuracy of patients’ recall of the content of telephone and face-to-face consultations: An exploratory study. Postgraduate Medical Journal, 87(1028), 394–399. https://doi.org/10.1136/pgmj.2010.101287
   PubMed Web of Science ®Google Scholar
• Miller, E. A. (2001). Telemedicine and doctor-patient communication: An analytical survey of the literature. Journal of Telemedicine and Telecare, 7(1), 1–17. https://doi.org/10.1258/1357633011936075
   PubMed Web of Science ®Google Scholar
• Miller, E. A. (2003). The technical and interpersonal aspects of telemedicine: Effects on doctor-patient communication. Journal of Telemedicine and Telecare, 9(1), 1–7. https://doi.org/10.1258/135763303321159611
   PubMed Web of Science ®Google Scholar
• Miller, E. A. (2010). Telemedicine and the patient-provider relationship: What we know so far. Nuffield Council’s Working Party. https://www.nuffieldbioethics.org/wp-content/uploads/Miller-E-2010-Evidence-review-Telemedicine-and-the-Provider-Patient-Relationship-what-we-know-so-far.pdf
   Google Scholar
• Miller, E. A., & Nelson, E. L. (2005). Modifying the Roter Interaction Analysis System to study provider-patient communication in telemedicine: Promises, pitfalls, insights, and recommendations. Telemedicine Journal and E-Health, 11(1), 44–55. https://doi.org/10.1089/tmj.2005.11.44
   PubMed Web of Science ®Google Scholar
• Nakornchai, T., Conci, E., Hensiek, A., & Brown, J. W. L. (2021). Clinician and patient experience of neurology telephone consultations during the COVID-19 pandemic. Postgraduate Medical Journal, 98(1161), 533–538. https://doi.org/10.1136/postgradmedj-2021-141234
   Google Scholar
• Nelson, E. L., Miller, E. A., & Larson, K. A. (2010). Reliability associated with the Roter Interaction Analysis System (RIAS) adapted for the telemedicine context. Patient Education and Counseling, 78(1), 72–78. https://doi.org/10.1016/j.pec.2009.04.003
   PubMed Web of Science ®Google Scholar
• Nguyen, M., Waller, M., Pandya, A., & Portnoy, J. (2020). A review of patient and provider satisfaction with telemedicine. Current Allergy and Asthma Reports, 20(11), 72. https://doi.org/10.1007/s11882-020-00969-7
   PubMed Web of Science ®Google Scholar
• Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E., Mayo-Wilson, E., McDonald, S., & Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systemaic reviews. BMJ, 372, n71. https://doi.org/10.1136/bmj.n71
   PubMed Web of Science ®Google Scholar
• Pappas, Y., & Seale, C. (2009). The opening phase of telemedicine consultations: An analysis of interaction. Social Science & Medicine, 68(7), 1229–1237. https://doi.org/10.1016/j.socscimed.2009.01.011
   PubMed Web of Science ®Google Scholar
• Peräkylä, A. (1998). Authority and accountability: The delivery of diagnosis in primary health care. Social Psychology Quarterly, 61(4), 301–320. https://doi.org/10.2307/2787032
   Web of Science ®Google Scholar
• Pires, C. M., & Cavaco, A. M. (2014). Communication between health professionals and patients: Review of studies using the RIAS (Roter Interaction Analysis System) method. Revista da Associacao Medica Brasileira, 60(2), 156–172. https://doi.org/10.1590/1806-9282.60.02.014
   PubMed Web of Science ®Google Scholar
• Popay, J., Roberts, H., Sowden, A., Petticrew, M., Arai, L., Rodgers, M., Britten, N., Roen, K., & Duffy, S. (2006). Guidance on the conduct of narrative synthesis in systematic reviews. ESRC Methods Programme. https://www.lancaster.ac.uk/media/lancaster-university/content-assets/documents/fhm/dhr/chir/NSsynthesisguidanceVersion1-April2006.pdf
   Google Scholar
• Reuber, M., Toerien, M., Shaw, R., & Duncan, R. (2015). Delivering patient choice in clinical practice: A conversation analytic study of communication practices used in neurology clinics to involve patients in decision-making. Health Services and Delivery Research, 3(7), 1–170. https://doi.org/10.3310/hsdr03070
   Google Scholar
• Robinson, J. D. (2007). The role of numbers and statistics within conversation analysis. Communication Methods and Measures, 1(1), 66–75. https://doi.org/10.1080/19312450709336663
   Google Scholar
• Roter, D., & Larson, S. (2002). The Roter interaction analysis system (RIAS): Utility and flexibility for analysis of medical interactions. Patient Education and Counseling, 46(4), 243–251. https://doi.org/10.1016/s0738-3991(02)00012-5
   PubMed Web of Science ®Google Scholar
• Sandelowski, M., Voils, C. I., & Barroso, J. (2006). Defining and designing mixed research synthesis studies. Research in the Schools, 13(1), 29.
   PubMedGoogle Scholar
• Sandvik, M., Eide, H., Lind, M., Graugaard, P. K., Torper, J., & Finset, A. (2002). Analyzing medical dialogues: Strength and weakness of Roter’s interaction analysis system (RIAS). Patient Education and Counseling, 46(4), 235–241. https://doi.org/10.1016/s0738-3991(02)00014-9
   PubMed Web of Science ®Google Scholar
• Shaw, S. E., Seuren, L. M., Wherton, J., Cameron, D., A’Court, C., Vijayaraghavan, S., Morris, J., Bhattacharya, S., & Greenhalgh, T. (2020). Video consultations between patients and clinicians in diabetes, cancer, and heart failure services: Linguistic ethnographic study of video-mediated interaction. Journal of Medical Internet Research, 22(5), e18378. https://doi.org/10.2196/18378
   PubMed Web of Science ®Google Scholar
• Shaw, S., Wherton, J., Vijayaraghavan, S., Morris, J., Bhattacharya, S., Hanson, P., Campbell-Richards, D., Ramoutar, S., Collard, A., Hodkinson, I., & Greenhalgh, T. (2018). Advantages and limitations of virtual online consultations in a NHS acute trust: The VOCAL mixed-methods study. NIHR Journals Library.
   Google Scholar
• Stommel, W., van Goor, H., & Stommel, M. (2019). Other-Attentiveness in video consultation openings: A conversation analysis of video-mediated versus face-to-face consultations. Journal of Computer-Mediated Communication, 24(6), 275–292. https://doi.org/10.1093/jcmc/zmz032
   Web of Science ®Google Scholar
• Stommel, W. J. P., van Goor, H., & Stommel, M. W. J. (2020). The impact of video-mediated communication on closed wound assessments in postoperative consultations: Conversation analytical study. Journal of Medical Internet Research, 22(5), e17791. https://doi.org/10.2196/17791
   PubMed Web of Science ®Google Scholar
• Stredler-Brown, A. (2017). Examination of coaching behaviors used by providers when delivering early intervention via telehealth to families of children who are deaf or hard of hearing. Perspectives of the ASHA Special Interest Groups, 2(9), 25–42. https://doi.org/10.1044/persp2.SIG9.25
   Google Scholar
• Street, R. L., Jr., Makoul, G., Arora, N. K., & Epstein, R. M. (2009). How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Education and Counseling, 74(3), 295–301. https://doi.org/10.1016/j.pec.2008.11.015
   PubMed Web of Science ®Google Scholar
• Tachakra, S., & Rajani, R. (2002). Social presence in telemedicine. Journal of Telemedicine and Telecare, 8(4), 226–230. https://doi.org/10.1258/135763302320272202
   PubMed Web of Science ®Google Scholar
• Tiitinen, S., & Ruusuvuori, J. (2012). Engaging parents through gaze: Speaker selection in three-party interactions in maternity clinics. Patient Education and Counseling, 89(1), 38–43. https://doi.org/10.1016/j.pec.2012.04.009
   PubMed Web of Science ®Google Scholar