Staying Afloat or Swimming with the Tide: Students’ Preference in Reference Services in a Public University Library

References

• Ahenkorah-Marfo, M., & Akussah, H. (2016). Changing the face of reference and user services: Adoption of social media in top Ghanaian academic libraries. Reference Services Review, 44(3), 219–236. https://doi.org/10.1108/RSR-01-2016-0001
   Web of Science ®Google Scholar
• Akwei, I. (2017). 13-year-old girl becomes one of Ghana’s youngest university students. Retrieved from https://www.africanews.com/2017/10/07/13-year-old-girl-becomes-one-of-ghana-s-youngest-university-students//
   Google Scholar
• Alexander, S., & Wakimoto, D. (2019). Exploration of reference models in a public university system. Reference Services Review, 47(1), 21–36. https://doi.org/10.1108/RSR-08-2018-0062
   Web of Science ®Google Scholar
• Arnold, J., & Kaske, N. K. (2005). Evaluating the quality of a chat service. Portal: Libraries and the Academy, 5(2), 177–193. https://doi.org/10.1353/pla.2005.0017
   Web of Science ®Google Scholar
• Asiedu, N. K., & Badu, E. E. (2018). Motivating issues affecting students’ use of social media sites in Ghanaian tertiary institutions. Library Hi Tech, 36(1), 167–179. https://doi.org/10.1108/LHT-10-2016-0108
   Web of Science ®Google Scholar
• Bandyopadhyay, A., & Boyd-Byrnes, M. K. (2016). Is the need for mediated reference service in academic libraries fading away in the digital environment? Reference Services Review, 44(4), 596–626. https://doi.org/10.1108/RSR-02-2016-0012
   Web of Science ®Google Scholar
• Bhattacharya, U., & Roy, A. (2013). Digital reference service for the people with special needs: what, why and how? IFLA WLIC. Retrieved January 23, 2016, from http://creativecommons.org/licenses/by/3.0/.
   Google Scholar
• Bopp, R. E., & Smith, L. C. (2001). Reference and information services: An introduction. Libraries Unlimited.
   Google Scholar
• Bopp, R. E., & Smith, L. C. (2011). Reference and information services: An introduction (4th ed.). Libraries Unlimited.
   Google Scholar
• Campbell, J. D. (1992). Shaking the conceptual foundations of reference: A perspective. Reference Services Review, 20(4), 29–35. https://doi.org/10.1108/eb049164
   Google Scholar
• Chowdhury, G., & Margariti, S. (2004). Digital reference services: A snapshot of the current practices in Scottish libraries. Library Review, 53(1), 50–60. https://doi.org/10.1108/00242530410514793
   Google Scholar
• Crowe, K. M. (2003). Collaborative leadership: A model for reference Services. The Reference Librarian, 39(81), 59–69. https://doi.org/10.1300/J120v39n81_06
   Google Scholar
• Cummings, J., Cummings, L., & Frederiksen, L. (2007). User preferences in reference services: Virtual reference and academic libraries. Portal: Libraries and the Academy, 7(1), 81–96. https://doi.org/10.1353/pla.2007.0004
   Web of Science ®Google Scholar
• Dollah, W. K. W., & Singh, D. (2007). Digital reference in academic libraries. Retrieved March 17, 2016, from https://www.researchgate.net/publication/250717961_DIGITAL_REFERENCE_SERVICESIN_ACADEMIC_LIBRARIES
   Google Scholar
• Ekwelem, V. O., Okpala, H. N., Igbokwe, J. C., & Ekwelem, C. N. (2018). Evaluation of online reference services: Reflections from Nigeria academic libraries. Library Philosophy and Practice (e-Journal), 1777, 1–20.
   Google Scholar
• Ford, C. E. (2002). An exploratory study of the differences between face-to-face and computer-mediated reference interactions [PhD dissertation]. Indiana University.
   Google Scholar
• Gale, C. D., & Evans, B. S. (2007). Face-to-Face: The implementation and analysis of a research consultation service. College & Undergraduate Libraries, 14(3), 85–101. https://doi.org/10.1300/J106v14n03_06
   Google Scholar
• Ghasri, A. N., & Dehghani, M. (2009). Chat reference: Training and competencies for librarians. Library philosophy and practice. Special issue [Paper presentation]. Papers from the 3rd Conference of the Students Association of Medical Library and Information Science of the Shahid Beheshti University of Medical Sciences and Health Services, Tehran, Iran, held in December 24 and 25, 2008.
   Google Scholar
• Granfield, D., & Robertson, M. (2008). Preference for reference: New options and choices for academic library users. Reference and User Services Quarterly, 48(1), 48–53.
   Web of Science ®Google Scholar
• Janes, J. (2003). Introduction to reference work in the digital age. Neal-Schuman.
   Google Scholar
• Janes, J., Carter, D., & Memmott, P. (1999). Digital reference services in academic libraries. Reference & User Services Quarterly, 39, 145–150.
   Web of Science ®Google Scholar
• Katz, W. A. (1969). Introduction To Reference Work (Volume 1). USA: McGraw Hill Publishing Company.
   Google Scholar
• Lam, K. (2003). Exploring virtual reference: What it is and what it may be. In R. D. Lankes, C. R. McClure, M. Cross, & J. Pomerantz (Eds.), Implementing digital reference services (pp. 31–39). Neal-Schuman.
   Google Scholar
• Magi, T. J., & Mardeusz, P. E. (2013). Why some students continue to value individual, face-to-face research consultations in a technology-rich world. College & Research Libraries, 74(6), 605–618. www.crl.com https://doi.org/10.5860/crl12-363
   Web of Science ®Google Scholar
• McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2002). Statistics, measures and quality standards for assessing digital reference library services: guidelines and procedures. Retrieved June 1, 2016, from http://quartz.syr.edu/rdlankes/Publications/Books/Quality.pdf.
   Google Scholar
• Miles, D. B. (2013). Shall we get rid of the reference desk? Reference & User Services Quarterly, 52(4), 320–333. https://doi.org/10.5860/rusq.52n4.320
   Web of Science ®Google Scholar
• Mwiinga, T. M. (2020). Use of digital reference services in selected academic libraries in Zambia. Zambia Journal of Library & Information Science, 4(1), 74–89.
   Google Scholar
• Nilsen, K. (2004). The library visit study: User experiences at the virtual reference desk. Information Research, 9(2), 171–182.
   Web of Science ®Google Scholar
• Oder, N. (2001). The shape of E-reference. Library Journal, 126(2), 46–50.
   Web of Science ®Google Scholar
• Okeke, I. E., Oghenetga, L. U., & Nwabu, E. C. (2013). Students’ attitude towards the use of reference and information services (RIS) in academic Libraries in Nigeria. International Journal of Library and Information Science, 5(10), 335–341. https://doi.org/10.5897/IJLIS2013.0379
   Google Scholar
• Oladokun, O., & Monyatsi, G. O. (2015). The ubiquity of library through reference service: Bridging the gap to the marginalized (Paper presentation) [Paper presentation]. Satellite Meeting: Reference and Information Services, August 11–13. Cape Town, South Africa: IFLA WLIC. http://library.ifla.org/id/eprint/1303
   Google Scholar
• Pomerantz, J. (2003). Integrating digital reference service into the digital library environment. In R. D. Lankes, S. Nicholson, & A. Goodrum (Eds.), The digital reference research agenda (pp. 23–47). Chicago: Association of College and Research Libraries.
   Google Scholar
• Pomerantz, J. (2003). Question taxonomies for digital reference [Unpublished doctoral dissertation]. Syracuse University.
   Google Scholar
• Ponto, J. (2015). Understanding and evaluating survey research. Journal of the Advanced Practitioner in Oncology, 6(2), 168–171.
   PubMedGoogle Scholar
• Ramos, M. S., & Abrigo, C. M. (2012). Reference 2.0 in action: An evaluation of the digital reference services in selected Philippine academic libraries. Library Hi Tech News, 29(1), 8–20. https://doi.org/10.1108/07419051211223426
   Google Scholar
• RASD. (1996). Guidelines for behavioral performance of reference and information services professionals. Reference and Adult Services Division, a division of the American Library Association. Retrieved February 2, 2016, from www.ala.org/rusa/stnd_behavior.html
   Google Scholar
• Rieh, S. Y. (1999). Changing reference service environment: A review of perspectives from managers, librarians, and users. The Journal of Academic Librarianship, 25(3), 178–186. https://doi.org/10.1016/S0099-1333(99)80197-9
   Web of Science ®Google Scholar
• Riva, G., & Galimberti, C. (1997). The psychology of cyberspace: a socio-cognitive framework to computer-mediated communication. New Ideas in Psychology, 15(2), 141–158. https://doi.org/10.1016/S0732-118X(97)00015-9
   Web of Science ®Google Scholar
• Rosch, H. (2003). Digital reference in Germany: An overview and experiences on the need for qualification [Paper presentation]. 69th IFLA General Conference and Council, Berlin. Retrieved December 12, 2020, from http://www.ifla.org.
   Google Scholar
• Salahshoori, F., Mirsaeed, S. J. G., & Heshajin, S. G. (2018). Survey status of providing virtual reference services in academic libraries of Tehran Universities of Medical Sciences. Library Philosophy and Practice (e-Journal)Paper, 2052, 1–16.
   Google Scholar
• Schulte, S. J. (2011). Eliminating traditional reference services in an academic health sciences library: A case study. Journal of the Medical Library Association: JMLA, 99(4), 273–279. https://doi.org/10.3163/1536-5050.99.4.004
   PubMed Web of Science ®Google Scholar
• Smith, L. C. (2010). Reference services. In Encyclopedia of library and information sciences (3rd ed., 4485–4491). Taylor and Francis. Retrieved August 20, 2020, from https://doi.org/10.1081/EELIS3?
   Google Scholar
• Stanley, O. E., & Rachael, E. E. (2019). Adoption of social networks media for reference services in academic libraries. Library Philosophy and Practice,(e-Journal)Paper, 2950, 2–34.
   Google Scholar
• Straiton, H. T. (1999). Information services in the year 2000 and beyond. The Reference Librarian, 31(65), 3–14. https://doi.org/10.1300/J120v31n65_02
   Google Scholar
• Tyckoson, D. (2003). On the desirableness of personal relations between librarians and readers: The past and future of reference service. Reference Services Review, 31(1), 12–16. https://doi.org/10.1108/00907320310460834
   Google Scholar
• Tyckoson, D. A. (2001). What is the best model of reference service? Library Trends, 50(2), 183–196.
   Web of Science ®Google Scholar
• Virtual Reference Desk. (2002). Retrieved January 15, 2016, from www.vrd.org/about.shtml
   Google Scholar
• Vogus, B. (2020). Examining virtual reference services in academic libraries. Public Services Quarterly, 16(4), 249–253. https://doi.org/10.1080/15228959.2020.1818664
   Google Scholar
• Yang, S. Q., & Dalal, H. A. (2015). Delivering virtual reference services on the web: An investigation into the current practice by academic libraries. The Journal of Academic Librarianship, 41(1), 68–86. https://doi.org/10.1016/j.acalib.2014.10.003
   Web of Science ®Google Scholar
• Younus, M. (2014). Digital reference services in university libraries of Pakistan [Doctoral thesis]. Loughborough University.
   Google Scholar
• Zanin-Yoost, A. (2004). Digital reference: What the past has taught us and what the future will hold. Library Philosophy and Practice, 7(1), 1–16.
   Google Scholar