1,317
Views
0
CrossRef citations to date
0
Altmetric
Articles

Trust and distrust toward online health information in nurse–patient communication and implications for eHealth literacy

&

References

  • McMullan M. Patients using the Internet to obtain health information: how this affects the patient–health professional relationship. Patient Educ Couns. 2006;63(1-2):24–8. doi: 10.1016/j.pec.2005.10.006. PMID 16406474.
  • Wang J, Ashvetiya T, Quaye E, Parakh K, Martin SS. Online health searches and their perceived effects on patients and patient-clinician relationships: a systematic review. Am J Med. 2018;131(10):Article P1250.E1. doi: 10.1016/j.amjmed.2018.04.019. PubMed PMID 29730361.
  • Griebel L, Enwald H, Gilstad H, Pohl AL, Moreland J, Sedlmayr M. eHealth literacy research—quo vadis? Inform Health Soc Care. 2018;43(4):427–42. doi: 10.1080/17538157.2017.1364247. PMID 29045164.
  • Askheim OP. Empowerment as guidance for professional social work: an act of balancing on a slack rope. Eur J Soc Work. 2003;6(3):229–40. doi: 10.1080/1369145032000164546.
  • Castro EM, Van Regenmortel T, Vanhaecht K, Sermeus W, Van Hecke A. Patient empowerment, patient participation and patient-centeredness in hospital care: a concept analysis based on a literature review. Patient Educ Couns. 2016;99(12):1923–39. doi: 10.1016/j.pec.2016.07.026. PMID 27450481.
  • Stevenson FA, Seguin M, Leydon-Hudson G, Barnes R, Ziebland S, Pope C, et al. Combining patient talk about internet use during primary care consultations with retrospective accounts. A qualitative analysis of interactional and interview data. Soc Sci Med. 2021;272:113703. doi: 10.1016/j.socscimed.2021.113703. PMID 33540151.
  • Diviani N, Fredriksen EH, Meppelink CS, Mullan J, Rich W, Sudmann TT. Where else would I look for it? A five-country qualitative study on purposes, strategies, and consequences of online health information seeking. J Public Health Res. 2019;8(1):1518:Article 1518. doi: 10.4081/jphr.2019.1518. PMID 31044138.
  • Jiang Y, Sun P, Chen Z, Guo J, Wang S, Liu F, et al. Patients’ and healthcare providers’ perceptions and experiences of telehealth use and online health information use in chronic disease management for older patients with chronic obstructive pulmonary disease: a qualitative study. BMC Geriatr. 2022;22(1):9. doi: 10.1186/s12877-021-02702-z. PMID 34979967.
  • Lee K, Hoti K, Hughes JD, Emmerton L. Dr Google and the consumer: a qualitative study exploring the navigational needs and online health information-seeking behaviors of consumers with chronic health conditions. J Med Internet Res. 2014;16(12):e262. doi: 10.2196/jmir.3706. PubMed PMID 25470306.
  • McKenna VB, Sixsmith J, Barry MM. The relevance of context in understanding health literacy skills: findings from a qualitative study. Health Expect. 2017;20(5):1049–60. doi: 10.1111/hex.12547. PMID 28402013.
  • Caiata-Zufferey M, Schulz PJ. Physicians’ communicative strategies in interacting with Internet-informed patients: results from a qualitative study. Health Commun. 2012;27(8):738–49. doi: 10.1080/10410236.2011.636478. PubMed PMID 22260422.
  • Fredriksen EH, Moland KM, Harris J. How do health professionals acknowledge Web-based knowledge in pregnancy consultations? Health Care Women Int. 2018;39(9):955–67. doi: 10.1080/07399332.2017.1423314. PMID 29313795.
  • Sjöström AE, Hörnsten Å, Hajdarevic S, Emmoth A, Isaksson U. Primary health care nurses’ experiences of consultations with Internet-informed patients: qualitative study. JMIR Nurs. 2019;2(1):e14194. doi: 10.2196/14194. PMID 34345770.
  • Linell P, Keselman O. Trustworthiness at stake: trust and distrust in investigative interviews with Russian adolescent asylum-seekers in Sweden. In: Markova I, Gillespie A, editors. Trust and conflict: representation, culture and dialogue. Oxfordshire: Routledge; 2012. p. 156–80.
  • Linell P, Marková I. Dialogical approaches to trust in communication. North Carolina: IAP; 2013.
  • Schiavo R, Eyal G, Obregon R, Quinn SC, Riess H, Boston-Fisher N. The science of trust: future directions, research gaps, and implications for health and risk communication. J Commun Healthc. 2022;15(4):245–59. doi: 10.1080/17538068.2022.2121199. PMID 36911900.
  • Lewicki RJ, Wiethoff C. Trust, trust development, and trust repair. The handbook of conflict resolution. Theory and Practice. 2006;2:92–119.
  • Marková I, Gillespie A. Trust and distrust: sociocultural perspectives. North Carolina: IAP; 2007.
  • Arribas-Ayllon M, Sarangi S. Counselling uncertainty: genetics professionals’ accounts of (non) directiveness and trust/distrust. Health Risk Soc. 2014;16(2):171–84. doi: 10.1080/13698575.2014.884545.
  • Silverman J, Kurtz S, Draper J. Skills for communicating with patients. Florida: CRC Press; 2016.
  • Heritage J, Sefi S. Dilemmas of advice: aspects of the delivery and reception of advice in interactions between health visitors and first-time mothers. Talk Work Interact Inst Settings. 1992;359:417.
  • Hymes, D. (Ed.). Foundations in sociolinguistics: an ethnographic approach. 1st ed. Routledge; 1974. doi: https://doi.org/10.4324/9781315888835
  • Koksvik HS, Hagen KB, Rødevand E, Mowinckel P, Kvien TK, Zangi HA. Patient satisfaction with nursing consultations in a rheumatology outpatient clinic: a 21-month randomised controlled trial in patients with inflammatory arthritides. Ann Rheum Dis. 2013;72(6):836–43. doi: 10.1136/annrheumdis-2012-202296. PMID 23393144.
  • Resell MJ, Das A, Grønning K. Digital selvrapportering kan gjøre pasienten mer involvert I behandlingen. Sykepleien. 2019;107(78018):e78018. doi: 10.4220/Sykepleiens.2019.78018.
  • Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. 2006;3(2):77–101. doi: 10.1191/1478088706qp063oa.
  • Mondada L. Multiple temporalities of language and body in interaction: challenges for transcribing multimodality. Res Lang Soc Interact. 2018;51(1):85–106. doi: 10.1080/08351813.2018.1413878.
  • Lumivero. NVivo [Internet]. 12th version; 2017 [cited 2023.03.24]. Available from: http://www.lumivero.com.
  • Sarangi S, Gilstad H. Midwives’ communicative expertise in obstetric ultrasound encounters. In: Hamilton HE, Sylvia Chou W, editors. The Routledge handbook of language and health communication. Oxfordshire: Routledge; 2014. p. 539–56.
  • Arribas-Ayllon M, Sarangi S, Clarke A.. Rhetorical discourse analysis. In: Genetic testing accounts of autonomy, responsibility and blame. 1st ed. 2011. p. 55–77.
  • Halvorsen K, Thomassen G. Mellom ansvarliggjøring og autonomi: Tilskrivning av ansvar I interaksjon mellom brukere og veiledere i den norske arbeids-og velferdsetaten (NAV), 2021.
  • Scott MB, Lyman SM. Accounts. Am Sociol Rev. 1968;33(1):46–62. doi: 10.2307/2092239. PMID 5644339.
  • Antaki CE. Analysing everyday explanation: a casebook of methods. California: Sage Publications, Inc; 1988.
  • Buttny R. Social accountability in communication. California: Sage Publications Limited; 1993.
  • Goffman E. Asylums: essays on the social situation of mental patients and other inmates. New Jersey: Aldine Transaction; 1961.
  • Garfinkel. 1981.
  • Sacks H. Lectures on conversation. Vol. I. Massachusetts: Blackwell Publishing; 1992.
  • Hall C, Sarangi S, Slembrouck S. The legitimation of the client and the profession: identities and roles in social work discourse. In: Sarangi, S, Roberts, C, editors. Talk, work and institutional order: discourse in medical, mediation and management settings. New York: Mouton de Gruyter; 1999. p. 293–322.
  • Bellander T, Karlsson A-M. Patient participation and learning in medical consultations about congenital heart defects. PLoS One. 2019;14(7):e0220136.
  • Silver MP. Patient perspectives on online health information and communication with doctors: a qualitative study of patients 50 years old and over. J Med Internet Res. 2015;17(1):Article e19. doi: 10.2196/jmir.3588. PMID 25586865.
  • Candlin S. Constructing knowledge, understanding and meaning between patients and nurses. Adv Med Discourse Anal Oral Written Contexts. 2006;45:44–65.