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Journal of the California Dental Association Volume 52, 2024 - Issue 1
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Responding to Problems in Dental Practice with Transparency and Accountability

Kerry R. Streiffa Department of Restorative Dentistry, University of Washington School of Dentistry, Seattle, Washington, USAView further author information
, DDS,
Thomas H. Gallagherb Collaborative for Accountability and Improvement, Division of General Internal Medicine, Department of Medicine, University of Washington, Seattle, Washington, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-8323-1450View further author information
, MD, MACPORCID Icon &
Julie Morathc IHI Lucian Leape Institute, Boston, Massachusetts, USAView further author information
, RN, MS, CPPS
Article: 2324967 | Received 27 Nov 2023, Accepted 26 Feb 2024, Published online: 25 Mar 2024

References

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  • Kohn LT, Corrigan J, Donaldson MS. To Err is Human :Building a Safer Health System. Washington, DC: National Academy Press; 2000.
  • Institute of Medicine (U.S.). Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001.
  • Weaver SJ, Lubomksi LH, Wilson RF, Pfoh ER, Martinez KA, Dy SM. Promoting a culture of safety as a patient safety strategy: a systematic review. Ann Int Med. 2013;158(5 Pt 2):369–374. doi:10.7326/0003-4819-158-5-201303051-00002.
  • National Steering Committee for Patient Safety. Safer together: a national action plan to advance patient safety. Boston, Massachusetts; 2020. http://www.ihi/org/safetyactionplan. Accessed February 20, 2024.
  • Gallagher TH, Hemmelgarn C, Benjamin EM. Disclosing medical errors: prioritising the needs of patients and families. BMJ Qual Saf. 2023;32(10):557–561. doi:10.1136/bmjqs-2022-015880.
  • Collaborative for Accountability and Improvement. CRP essentials. http://communicationandresolution.org/pix/Collaborative_CRP_Essentials.pdf. Accessed February 20, 2024.
  • McDonald T, Van Niel M, Gocke H, Tarnow D, Hatlie M, Gallagher TH. Implementing communication and resolution programs: lessons learned from the first 200 hospitals. J Patient Saf Risk Manag. 2018;23(2):73–78. doi:10.1177/2516043518763451.
  • Kachalia ASK, Van Niel M, Dodson S, et al. Effects of a communication-and-resolution program on hospitals’ malpractice claims and costs. Health Aff (Millwood). 2018; 37(11):1836–1844. doi:10.1377/hlthaff.2018.0720. PMID 30395501.
  • Gallagher TH, Mello MM, Sage WM, Bell SK, TB M, Thomas EJ. Can communication-and-resolution programs achieve their potential? Five key questions. Health Aff (Millwood). 2018;37(11):1845–1852. doi:10.1377/hlthaff.2018.0727.

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