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Research article

Exploring Frontline Shelter Staff Perspectives on the Healthcare Needs of Clients Experiencing Homelessness

, RN, MSc(A)ORCID Icon, , RN, PhDORCID Icon & , RN, MSc(A)
 

ABSTRACT

Purpose

To examine healthcare service development needs for persons experiencing homelessness from the perspective of frontline staff at a homeless shelter in Montreal, Quebec.

Design

Qualitative descriptive design.

Methods

Purposive sampling, semi-structured interviews with frontline shelter staff (n = 8), and thematic analysis.

Findings

Themes included: 1) Challenges meeting healthcare service needs in a shelter environment. 2) Visions for improving healthcare services while accounting for health issues and barriers to care. 3) Participants’ own knowledge gaps around health and healthcare services.

Conclusions

Future research should emphasize this group’s crucial role in homelessness healthcare services development.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The author(s) reported there is no funding associated with the work featured in this article.

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