Welcome to the mid-winter edition of the Quality Management Journal. In this edition, we present four excellent articles for your edification, study, and citation.
The first article is entitled, “Separate Rooms for Patient Induction, Case Set-up and Breakdown: Innovative Operating Room Turnover through Quality Management” by Yann B. Ferrand (James M. Hull College of Business, Augusta University), Lawrence D. Fredendall (Wilbur O. and Anne Powers College of Business, Clemson University), Kevin Taaffe (Department of Industrial Engineering, Clemson University), Dee San (San Solutions Services, Mount Pleasant, SC), Jaeyoung Kim (Wilbur O. and Anne Powers College of Business, Clemson University), Anjali Joseph (School of Architecture, Clemson University), Brandon Lee (School of Business, University of Dayton), and Alexis Fiore, (Department of Industrial Engineering, Clemson University). This article focuses on healthcare and a study of operating room (OR) turnover time (TT) considering “the multitude of staff involved and steps required creates process complexity that can hinder this goal (of efficiency). Leveraging a unique case study setting, this study deploys a collection of quality management tools to investigate how the use of separate support rooms for patient induction (the administration of anesthesia), case set-up, and case breakdown can reduce OR TT while maintaining safety and satisfaction. Key results show that (1) separate rooms for patient induction and case breakdown can enable parallel processing, improve patient and staff safety, and patient experience”.
The second article is “The Interplay between Supplier Management Practices and Customer Satisfaction: An Empirical Investigation in a Developing Country” by Abul Bashar (School of Business & Entrepreneurship, Independent University, Bangladesh), Mahbubur Rahman (Department of Organization Strategy and Leadership, University of Dhaka, Dhaka, Bangladesh), and Nazmus Sakib (Department of Management, University of Dhaka, Dhaka, Bangladesh). Using structural equation modeling, the authors analyzed data from 463 bank employees “to investigate the impact of supplier quality management, supplier relationship performance, process management, and customer focus on customer satisfaction. The findings reveal that supplier relationship management can influence supplier relationship performance and process management. The mediating roles of process management, customer focus, and supplier relationship practices to determine customer satisfaction have also been identified”.
The third article is entitled “Private Hospitals Quality Assessment: Evidence from Jordan Using HEALTHQUAL Model” by Yazan Hani Tayseer Aloqaily (Business Administration Department, Yarmouk University, Jordan), and Saleh Fahed Saleh Alkhatib (Business Administration Department, Yarmouk University, Jordan). According to the authors,
after the COVID-19 pandemic and its consequences on healthcare systems worldwide, health service quality (HEALTHQUAL) assessment was a global issue, particularly for private hospitals. This study aimed to assess the HEALTHQUAL in Jordanian private hospitals from the patients’ point of view. The PLS-Smart technique was used to test the HEALTHQUAL constructs and their interactions.
Finally we read the article, “The Role of Top Management Commitment, Employee Involvement, and Training & Development on Employee Performance: Evidence from an Emerging Economy” by Abul Bashar (School of Business & Entrepreneurship, Independent University, Bangladesh), Nazmus Sakib (Department of Management, University of Dhaka, Dhaka, Bangladesh), Mahbubur Rahman (Department of Management, University of Dhaka, Dhaka, Bangladesh), Fariaya Tabassum (Human Resource Management Discipline, Khulna University, Khulna, Bangladesh) and Seeratus Sabah (School of Business & Entrepreneurship, Independent University, Bangladesh, Dhaka, Bangladesh).
This study aims to examine the role of top management commitment, employee involvement, and training and development in determining employee performance for banks operating in developing countries. The study adopted a quantitative approach and a portion of the TQM framework to collect empirical data from bank employees using a cross-sectional survey technique. Utilizing a structural equation model, the researchers examined both the measurement and structural model using SmartPLS 4. The analysis revealed that top management commitment, training and development, and employee involvement can influence employee performance.
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