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ABSTRACT
In the context of the COVID-19 pandemic, many healthcare and social services professionals have had to provide services through virtual care. In the workplace, such professionals often need to be sufficiently resourced to collaborate and address collaborative care barriers in telehealth. We performed a scoping review to identify the competencies required to support interprofessional collaboration among clinicians in telehealth. We followed Arksey and O’Malley’s and the Joanna Briggs Institute’s methodological guidelines, including quantitative and qualitative peer-reviewed articles published between 2010 and 2021. We expanded our data sources by searching for any organization or experts in the field via Google. The analysis of the resulting thirty-one studies and sixteen documents highlighted that health and social services professionals are generally unaware of the competencies they need to develop or maintain interprofessional collaboration in telehealth. In an era of digital innovations, we believe this gap may jeopardize the quality of the services offered to patients and needs to be addressed. Of the six competency domains in the National Interprofessional Competency Framework, it was observed that interprofessional conflict resolution was the competency that emerged least as an essential competency to be developed, while interprofessional communication and patient/client/family/community-centered care were identified as the two most reported essential competencies.
Disclosure statement
No potential conflict of interest was reported by the authors.
Supplementary material
Supplemental data for this article can be accessed online at https://doi.org/10.1080/13561820.2023.2213712.
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Notes on contributors
Marie-Eve Poitras
Yces Couturier, Ph.D. is a Professor at the Université de Shebrooke. His research focuses on service coordination and integration, interprofessional collaboration, professional practice analysis, service organization and primary care. He has published several reference books on social work and interprofessional collaboration.
Yves Couturier
Marie-Eve Poitras, RN, Ph.D. is a Professor at the Université de Sherbrooke and holds an academic research chair on optimal professional practices in primary care. Marie-Eve research interests include the integration of patients' and professionals' perspectives in clinical, organizational and decision contexts.
Priscilla Beaupré
Priscilla Beaupré, M.Sc. is a kinesiologist and has a master's degree in experimental medicine. She is a research assistant in Professor Poitras' team.
Ariana Girard
Ariana Girard, RN, Ph.D. is a Professor at the Université de Sherbrooke and her research interests include clinical and organizational support practices; professional well-being, mental health issues, primary care, care management, and nursing assessment and monitoring.
Francois Aubry
François Aubry, Ph.D. is a Professor at the Université du Québec en Outaouais. François' research focuses on the analysis of the professional practices of health and social services attendants and auxiliaries, the m anagement and social issues of the practice of attendants and assistants, and the organization of residential resources for the elderly.
Vanessa T. Vaillancourt
Vanessa T. Vaillancourt, M.Sc. is a biologist and has master's degree in experimental medicine. She is the research coordinator in Professor Poitras' team.
Jean-Daniel Carrier
Jean-Daniel Carrier, Ph.D. is a physician specializing in psychiatry and a post-doctoral fellow at the Douglas Mental Health University Institute, McGill University. His interests include cognitive-behavioral therapy for anxiety disorders, including for healthcare professionals.
Laurie Fortin
Laurie Fortin, RN is a clinical management consultant at the critical care sector nursing department of the health establishment of Saguenay Lac-St-Jean.
Julie Racine
Julie Racine, MA. is a social worker and a planning, programming and research officer professional coordination center for Applied Research in Psychosocial Intervention. She is working on the creation of training courses for health professionals.
Caroline Cormier
Caroline Cormier, M.SC. has a bachelor's and a master's degree in psycho-education. She was a research assistant in Professor Poitras' team.
Anaëlle Morin
Amélie Boudreault, M.Sc. has a bachelor's degree in psychology and a master's degree in experimental medicine. She is a research assistant is Professor Poitras' team.
Anaëlle Morin, RN is a master student supervised by Professors Poitras ad Couturier. She is interested in the role of patient-partners in training of nurses.
Monica McGraw
Monica McGraw, RN, M.SC. is a doctoral student supervised by Professor Poitras. She studies the Experience and Operationalization of Interprofessional Telehealth Collaboration in Primary Care during COVID-19.