Predicting Organizational Citizenship Behaviour in Hospitality Businesses with Decision Tree Method

ABSTRACT

The purpose of this study is to determine the effect of toxic leadership perception, leader-member exchange, job stress and emotional exhaustion to predict organizational citizenship behavior of hotel employees. The study is conducted with 623 participants from four and five-star hotel firms in Alanya which is among the top destinations in Turkey. Decision tree analysis is applied to determine the variables that decisive predicting organizational citizenship behavior of the employees. The external validity of the results obtained with the decision tree model is tested with artificial neural networks. The analysis showed that the most significant variable to predict employee organizational citizenship behaviors is leader-member exchange. Findings are discussed in terms of theoretical and practical implications for hospitality literature and sector practitioners.

KEYWORDS:

• Organizational citizenship behavior
• toxic leadership
• Leader-Member exchange
• job stress
• emotional exhaustion
• hotel firms

Disclosure Statement

No potential conflict of interest was reported by the author(s).