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ISSUES IN CLIENT SATISFACTION

Tailoring Home Care Services to Meet Physician and Patient Needs

A Market-Based Approach

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Pages 1-9 | Published online: 22 Oct 2008
 

Abstract

The services offered by the home care division of a medical center should correspond to the needs of both physicians and patients who are to be served. This study addresses the physician segment, the primary referral source for home care. It measures both the absolute and the relative importance of a range of offerings which a home care services division provides in a mid-sized, full service, medical center.

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