Practice and Discussion of Carrying Out High-Quality Service in Out-Patient Department

Abstract

In order to meet the needs of new medical reform and high-quality nursing service, meeting the treatment needs of patients and improving the patient satisfaction are essential. The hospital took some measures, such as optimizing outpatient service procedure, diagnosis and treatment at different periods, appointing registration through different ways, and establishment and improvement of outpatient doctor workstation and electronic triage nurse calling system. Based on the increase in number of outpatients, the satisfaction of the outpatients is promoted. The results indicate that with the increase in number of outpatients, the demand for the service in outpatient department becomes higher. The hospital can meet the needs of the patients only by constant improvement and innovation of hospital service and reflection of the people-oriented concept.

Key words::

• Outpatient department
• Quality service
• Practice