Comprehensive Evaluation of Operations Management of a Hospital by TOPSIS and GRA

Abstract

Objectives. To analyze the operations management of a public hospital using a combination of TOPSIS and GRA, and to provide appropriate assessment techniques for hospital operations management. Method. The index data of operations management were collected for the period from 2010 to 2013. TOPSIS was used to evaluate the annual data, and GRA was used to analyze the main influencing factors. Results. From 2010 to 2013, the TOPSIS Ci values were 0.038, 0.183, 0.552 and 0.038, the efficiency of the hospital's operations management improved each year, the top three influencing factors were found to be the outpatient appointment rate, hospital visits, and the average hospitalization days. Conclusions. The results of combined utilization of TOPSIS and GRA were consistent with the actual operational situation; the effective use of the evaluation methods provides a new and appropriate assessment technique for hospital management.

Key words::

• Hospital
• Operations Management
• TOPSIS
• GRA