The typology and determinant of performance measurement for public sector organizations – a literature review

Figures & data

Figure 1. Conceptual discussion on performance measurement over time. Source: processed from authors, 2023.

Figure 2. Retrieval process of this study (Putera et al., 2020; Widianingsih et al., 2021).

Table 1. Reviewed papers.

No	Author	Country, setting	Unit analysis	Performance measurement	PM determinant	Research method
1	Bassani et al. (2022)	Italy, health	Organization	BSC: financial, customers, internal business process	Internal factor: Top managers; External factors: Political parties, Social, Politic, Economic,	Qualitative-longitudinal case studies
2	Betto et al. (2022)	Global, health	Organization	BSC: financial, customers, internal business process, and learning and growth	Internal factors: Communication, leadership, support, training Incentive method Transparency, knowing the strategy, collaboration Participation and commitment Organizational culture	Qualitative-SLR
3	Elbashir et al. (2022)	Australia, government	Organization	NA	Internal factors: 1. Support of top management 2. Employee capability	Quantitative-survey
4	J. Kumar et al. (2022)	Global, public sector	Organization	BSC: financial, customers, internal business process, and learning and growth	Internal factors: Support of top management Communication coordination	Qualitative-SLR
5	Malakoane et al. (2022)	South Africa, health	Organization	4 aspects of BSC: financial, customers, internal business process, and learning and growth	Internal factors: Service delivery Workforce Information systems Access to resources Financing system Leadership dan governance	Qualitative–action research
6	O’Neill et al. (2022)	Canada, health	Organization	4 aspects: financial; learning and growth; customers; internal business process	Internal factors: Mission and vision Structure Organizational Approach of PM Timing Unobservability indicators External factors: Macro context	Qualitative-thematic analysis
7	Ippolito et al. (2022)	Italy, health	Organization	NA	Internal factor: Technological innovation 2. The involvement of middle management	Qualitative -case study
8	Sardi et al. (2022)	Italy, government	Organization	2 aspects: Legitimacy and economic	Internal factors: Regulation and Managerial needs	Qualitative-action research
9	Sayed et al. (2022)	Canada, government	Organization	5 aspects of BSC adoption: 1). Diversity and growth, 2) customer, 3) internal process, 4) organizational learning and support, 5) financial	Internal factor: The leadership of the management	Qualitative- case study
10	Krupička (2021)	Czech, health	Organization	Financial, customer, process, learning, and support	Internal factor: IT support, Communication Manager enggagement	Mixed-method
11	Stříteská and Sein (2021)	Nordic (Sweden, Finland, and Norwegian); government	Organization	4 aspects of BSC: financial, customers, internal business process, and learning and growth	Internal factor: Organizational culture: leadership, communication, reward, and punishment	Qualitative- case study
12	Domokos and Szolnoki (2020)	Global, public sector	Organization	BSC: 4 aspects: financial, customers, internal business process, and learning and growth	Internal factor: management tools: Good governance, Good organizational management, Economical, effective, and efficient operation, Quality-driven operation, Creation of added value The utilization of professional activities.	Qualitatiive-conceptual
13	Kallio et al. (2020)	Finland, education	Organization	Financial	Internal factors: Administration, Performance measurement practices, Coordination mechanisms and The reallocation of power	Qualitative multiple case studies
14	Mättö et al. (2020)	Finland, government	Organization	4 aspects: financial, customers, internal business process and learning and growth	Internal factor: Legitimay of the organization	Qualitative- cases study
15	Narayan (2020)	New Zealand, education	Organization	2 aspecrs: financial and research performance	External factor: Government reformation	Qualitative- historical research
16	Simonet (2020)	France, health	Organization	2 aspects: financial and non-financial	External factor: Government reformation	Qualitative -critical
17	Syachbrani and Akbar (2020)	Indonesia, government	Organization	2 aspects: financial and non-financial	Internal factor: Technical factors Organizational culture	Quantitative- survey
18	Avby et al., (2019)	Sweden, health	Organization	4 aspects: financial, customers, internal business process and learning and growth	External factor: Government system reformation	Qualitative-case study
19	Siverbo et al. (2019)	Europe, government	Organization	NA	Communication	Qualitative- explorative
20	Dobija et al. (2019)	Poland, education	Individual and organization	3 aspects: teaching, research and other mission	External factor: Exogenous factors (isomorphistic influence): stakeholder expectations, external relationships, accreditations, rankings and external evaluations Internal factor: organizations: culture, traditions, leadership position and organisational structure Individuals: personal motivation, reward expectations, training, familiarity with the PM system, position, experience, tenure and rationality	Qualitative case study
21	Mauro (2019)	Italy, government	Organization	Budget	External factors: Government system reformation: redefinition of budgeting procedures and budget structure, the reinforcement of performance management systems integrating budgeting ad performance cycles	Qualitative- case study
22	Rana et al. (2019)	Australia, government	Organization	2 factors: financial and non-fianncial	External factor: Government system reformation	Qualitative- case study
23	Zheng et al. (2019)	Global, general public sector	Organization	Balance stakeholder’s interest	Internal: Goal Operation Resources Stakeholder External Resources Stakeholder	Qualitative-conceptual
24	Barbato et al. (2018)	Italy, government	Organization	NA	External factor: Governments’ administrative activities	Quantitative
25	Ndevu and Muller (2018)	South Africa, government	Organization	4 aspects of BSC: financial; learning and growth; customers; internal business process	Internal factor: Tranparancy and communication	Qualitative- thematic analysis
26	Poli et al. (2018)	Italy, education	Organization		Internal factor: The identification of the performance indicators, Specific skills The resources Flexiblity strategy External factor: The multiple stakeholders with different needs	Qualitative-conceptual
27	Rajala et al. (2018)	Finland, government	Organization	NA	Communication	Qualitative-content analysis
28	Sofyani et al. (2018)	Indonesia, government	Organization	NA	Internal factors: Technical factors Organizational factors	Qualitative-case study
29	Barbato and Turri (2017)	Italy, government	Organization	NA	Internal factors: Incentives strategy Sanctions strategy	Qualitative-case study
30	Cepiku et al. (2017)	Italy, government	Organization	NA	Internal factors: Participation of employees and internal stakeholders Organizational values, organizational construction and resource accessibility External context: regulation and external stakeholder	Qualitative case study
31	Kalgin (2016)	Russia, government	Individual	NA	Internal factor: Individual behaviour (manipulation)	Mixed- method
32	Klovienė et al. (2016)	Lithuania, government	Organization	NA	Internal factors: PM application strategy Financial resources External factors: Political will and support Assistance and expertise	Qualitative case study
33	Alboushra et al. (2015)	Sudan, education	Organization	NA	Internal factors: Strategy and plans to translate mission and vision into program Resistance to change Financial resources Personel competency	Qualitative case study
34	Carlucci et al. (2014)	Italy, government	Organization	NA	Internal factors: Goal Orientation, Resources, External factors: Cultural factor Political factors:	Quantitative- survey
35	Jurnali and Siti-Nabiha (2015)	Indonesia, government	Organization	Financial and non-financial	Internal factors: Punishment and reward system External factors: Political and administrative culture	Qualitative-descriptive
36	Srimai (2015)	Thailand, government	Organization	4 aspects of BSC: Goal, Citizen Source management effectivity Organizational development	Internal factor: Control system	Qualitative- case study
37	Agostino et al. (2014)	Italy and Netherland, transport	Organization	NA	Internal factor: Communication	Qualitative- case study
38	Lemire et al. (2013)	Global, public sector	Organization	4 aspects: financial, customers, internal business process, and learning and growth	Internal factors: The clarity of the goals, The system’s governance The incentives External factors: The relationship among stakeholders	Qualitative- SLR

Sources: processed from source varian, 2023.

Figure 3. Number of chosen papers yearly.

Figure 4. The setting of the research.

Figure 5. Research method.

Figure 6. Unit analysis.

Figure 7. Proposed typology.

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