Evaluation of impact of COVID-19 precautionary measures and quality of services on the patient satisfaction in outpatient private clinics

Figures & data

Table 1. Cornbrash’s Alpha for study ‘dimensions.

Variable	Cronbach’s Alpha
COVID-19 precautionary- procedures	.894
Quality services	.934
Overall patient’ satisfaction	.951

Table 2. Pearson Correlation.

Correlations
		COVID-19 precautionary- procedures	Quality services	Overall patient’ satisfaction
COVID-19 precautionary- procedures	Pearson Correlation	1
Quality services	Pearson Correlation	.597**	1
Overall patient’ satisfaction	Pearson Correlation	.555**	.615**	1

**. Correlation is significant at the 0.01 level (2-tailed).

Table 3. Demographic Characteristics.

Variable			Frequency	Percent %
Age (years)		18-28	169	42.3
		29-39	145	36.3
		40-50	71	17.8
		51-60	10	2.5
		61-70	3	.8
		71-80	2	.5
		Total	400	100.0
Gender		Male	104	26.0
		Female	296	74.0
		Total	400	100.0
Income (JD)		<500	273	68.3
		500-1000	89	22.3
		1000-1500	13	3.3
		<1500	5	1.3
		Missing	20	5.0
		Total	400	100.0
Education	Secondary school		98	24.5
	Bachelor		229	57.3
	Master		25	6.3
	PhD		4	1.0
	Diploma		38	9.5
	Missing		6	1.5
	Total		400	100.0
Nationality		Jordanian	371	92.8
		non Jordanian	29	7.3
		Total	400	100.0
Residency		Irbid	314	78.5
		Amman	51	12.8
		Ajloun	23	5.8
		Jerash	1	.3
		Almafaq	11	2.8
		Total	400	100.0
Clinic type		GP	76	19.0
		Specialization	218	54.5
		Dental	104	26.0
		Missing	2	.5
		Total	400	100.0

Table 4. Descriptive Statistics.

No	Dimensions	Mean	Std. Deviation	Classification	Rank
1	COVID-19 precautionary procedures	4.078	.957	High	2
2	Quality services	3.850	.982	High	3
3	Overall patients’ satisfaction	4.186	.735	Very high	1

Table 5. Mean and SD of CPP-19 (Reviewer 1).

Item	Item code	Statement	Mean	Std. Deviation
CPP-19 (COVID-19 Precautionary Procedures)	CPP-19/1	Namely proper hand washing (i.e. use solid or liquid soap to wash hands)	4.11	1.143
	CPP-19/2	Face mask wearing	4.24	1.048
	CPP-19/3	Social distancing (i.e. keep a one-meter distance from others	3.86	1.328
	CPP-19/4	Avoiding touching one’s eyes, nose, and mouth	3.95	1.106
	CPP-19/5	Carrying hand sanitizer when going out (herein after carrying hand sanitizer).	4.22	1.069
Average			4.076	1.138

Table 6. Mean and SD of QS.

Item	Item code	Statement	Mean	Std. Deviation
QS (Quality Services)	QS1	Has an excellent overall service	3.89	1.068
	QS2	Has a service of very high quality?	3.85	1.048
	QS3	Provides a high standard of service	3.84	1.072
	QS4	Delivers superior service in every way.	3.82	1.109
Average			3.85	1.074

Table 7. Mean and SD of OPtS.

Item	Item code	Statement	Mean	Std. Deviation
OPtS (Overall Patient Satisfaction)	OPtS1	I am satisfied that my doctor has been taking care of me.	4.24	.811
	OPtS2	My doctor explains the reason(s) for any medical test.	4.20	.845
	OPtS3	My doctor explains things in a way that is easy for me to understand.	4.21	.837
	OPtS4	I am confident of my doctor’s knowledge and skills.	4.27	.792
	OPtS5	My doctor shows respect to what I have to say.	4.28	.819
	OPtS6	My doctor listens carefully to me.	4.26	.861
	OPtS7	My doctor really cares about me as a person.	4.20	.958
	OPtS8	My doctor encourages me to talk about all my health concerns	4.06	.959
	OPtS9	My doctor spends enough time with me.	4.09	.951
	OPtS10	I would like my doctor to be present in any medical emergency situation	4.05	.955
Average			4.186	.886

Table 8. COVID-19 Precautionary Procedures Coefficient Analysis.

Model		Unstandardized Coefficients		Standardized Coefficients		t	Sig
		B	Std. Error	Beta
1	(Constant)	2.451	.134			18.276	.000
	COV_19	.426	.032		.555	13.295	.000

Dependent Variable: OPtS.

R²=.308.

Table 9. Quality Services Coefficient Analysis.

Model		Unstandardized Coefficients		Standardized Coefficients	t	Sig
		B	Std. Error	Beta
1	(Constant)	2.415	.117		20.568	.000
	QS	.460	.030	.615	15.565	.000

a. Dependent Variable: OPtS.

b. R²=.378.