Issues and challenges of implementing e-governance in developing countries: a comprehensive analysis of civil service models

Figures & data

Table 1. The difference between traditional government and E-government.

Traditional government	E-government
The hierarchical power is clearly established in bureaucratic control	Unclear hierarchy of customer service and empowerment of the community
Centricity of process	Center of customer
Secure management functions and data collection	Comprehensive resource service and knowledge emphasis
Unit function or geographical distortion	Unit barrier removal, integrated government
Decision based on organizational norms and approvals of reports	Discussion and implied controls and approvals
Separately, management functions	Services of integrated resources
Technologies for silo information	Solutions of integrated network
Process slowly and time consuming	Rapid simplified answers

Figure 1. Challenges for the implementation of the e-government framework.