Workers Performance: What has Changed with the Covid-19 Crisis?

ABSTRACT

Workers’ performance is a classic and contemporary theme present in several organizational studies and remains current. Due to the Covid health crisis, telecommuting becomes recurrent. As a result, a concern was raised about its impact on workers’ performance. This research aims to identify, based on the perception of Serpro employers, the factors that impacted work performance in the telecommuting regime due to the Covid-19 crisis. Using semi-structured interviews interpreted through the Thematic Categorical Content Analysis technique, this research proposes three perspectives of factors: Situational Perspective, Organizational Perspective, and Professional Perspective. The results show that despite the emotional impact, few employees said that telecommuting had an impact on performance. In addition, the quality of life was reported by most respondents as the biggest advantage of telecommuting.

KEYWORDS:

• Performance
• telecommuting
• employees
• Covid-19

Disclosure statement

No potential conflict of interest was reported by the authors.