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ABSTRACT
This cross-sectional study aimed to evaluate public perception, satisfaction, expectations, and barriers to utilize the community pharmacy services. A validated self-reported online survey was distributed on 681 individuals in different regions across Jordan. The mean age of the participants was 29 (±10) years. The most reported reason for choosing a particular community pharmacy was its closure to home or workplace (79.1%), while the main reason for visiting a community pharmacy was to obtain over the counter medications (66.2%). The participants showed good perception, satisfaction, and expectations of community pharmacy services. However, several barriers were identified, including higher participants’ trust in physicians when compared to pharmacists (63.1%), and lack of privacy in the pharmacy (45.7%). Community pharmacists should participate in successful education and training programs in order to raise the quality of the provided services, meet patient requirements, and re-establish consumer confidence in community pharmacists.
Acknowledgements
No assistance in the preparation of this article is to be declared.
Disclosure statement
No potential conflict of interest was reported by the author(s).
Author contributions
ASJ, KHA, and YNA conceived and designed the study, wrote and reviewed the manuscript and supervised the project. WA, BA and TLM validated the study instrument, analyzed and interpreted the data and wrote and reviewed the manuscript. SRA and AAA collected the data and wrote the original draft of the manuscript. All authors read and approved the final version of the manuscript.
Data availability statement
All data generated and/or analyzed during the study will be available from the corresponding author [ASJ] on reasonable request https://doi.org/10.5281/zenodo.8105594.