Collaborative intelligence achieved from AI-enabled recruitment: a case study of POSCO in South Korea

ABSTRACT

Artificial Intelligence (AI) is reshaping Human Resource Management (HRM), as evidenced by POSCO’s case study from South Korea. This study examines the effects of AI-enabled Video Interviews (AIV) in the early hiring stages compared to traditional CV Screening (CVS) on recruiting and subsequent work performance. The results indicate that AIV can complement the traditional method of CVS by identifying diverse candidates with superior collaborative and problem-solving abilities. This suggests that integrating AI could significantly improve talent acquisition by fostering Collaborative Intelligence between AI tools and HR professionals.

KEYWORDS:

• AI recruiting
• AI selection
• AI HRM
• AI video interview
• collaborative intelligence
• collective intelligence

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea [NRF-2023S1A5A808127411].

Notes on contributors

Joomin Kim

Joomin Kim is a Head of AI Lab in POSCO Holdings since 2021, an affiliate faculty member in the Graduate School of Artificial Intelligence at POSTECH, and at the same time, pursuing a PhD in Business Administration from Franklin University Switzerland and aSSIST University. He currently supervises and conducts various AI initiatives at POSCO related to manufacturing, enterprising and material discovery. His area of expertise lies in collaborative intelligence in AI recruitment. Prior to joining POSCO, he was the Head of AI Lab at LG Electronics, where he implemented an AI Experience Platform, which provides intuitive interaction and better performance with continual learning for consumer products. He also lead AI-related initiatives on vehicle component with autonomous driving.

Stefano Battaglia

Stefano Battaglia is an associate professor at Franklin University Switzerland and at Business School Lausanne. He is an expert on HR and Leadership and Development with extensive international experience on the full employee life cycle in scientific publishing, academia, and IT & marketing consulting industries. He currently teaches classes such as Responsible Leadership, Organizational Behavior and Development, and Organizational Design. Dr. Battaglia earned his PhD in Human Resource Management from the University of Strathclyde in Scotland where he was supervised by Professor Paul Thompson and Dr. Calvin Burns. He holds MS (with Merit) in Human Resource Management from the University of Bradford in England and BSc degree (with Honours) in Communication Sciences from Universita di Bologna in Italy.

Hyunjee Hannah Kim

Hyunjee Hannah Kim is an assistant professor at Department of Business Administration in Korea Aerospace University, South Korea. Her research includes understanding the translation process of creative idea generation to successful implementation, especially at the team level. Recently, she extended her research by studying this in AI-enabled environment. Dr. Kim received a PhD from Seoul National University, MS from Stanford University and MBA from Harvard University. She also served as a consultant at the Boston Consulting Group.