Managing supply chain risk through supply chain integration and quality management culture

ABSTRACT

The supply chain process of any company must be smooth and without delays. However, when the process is interfered with or choked by unfavourable factors, it leads to disruptive company operations. The purpose of this study is to manage the supply chain risks through supply chain integration and quality management practices, leading to improved operational performance. SmartPLS was used to test the hypotheses and data was collected from the 204 manager-level employees of textile organisations located in Lahore, Faisalabad, Multan and Karachi. Judgemental sampling was used for data collection. Before the formal introduction, the questionnaire was thoroughly pre-tested with company executives. The findings showed that firms can reduce supply chain risks by using integrative practices with suppliers and consumers, which can improve the operational performance of the organisation. Internal and external integration of all parties involved for improved operational performance is established on the foundation of a quality management culture. Future research could look at these connections over time and across sectors and environments.

KEYWORDS:

• Supply chain risk
• supply chain integration
• quality management culture
• operational performance

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Muhammad Ibrahim Shahid

Muhammad Ibrahim Shahid shahid is a PhD student at Faisalabad business school, National Textile University. He has proven himself as a rising star in the field of research. His area of interest are marketing, supply chain management, circular supply chain and total quality management

Muhammad Hashim

Dr. Muhammad Hashim is an Associate Professor in Faisalabad Business School of National Textile University. Currently, working as a Program Director BS (TMM), Team Leader: Business Analytics and Decision Research Group. He is also an external examiner at multiple university. his research interests are Marketing, Operations and Supply chain management, Sustainability, Lean Thinking, Logistics management, Retail management, Multi-criteria decision making and Fuzzy set theory.

Sajjad Ahmad Baig

Dr. Sajjad Ahmad Baig is an Associate Professor in the Faisalabad Business School of National Textile University. Currently, He is working as Director of Faisalabad Business School. Dr. Sajjad Baig has earned his Doctorate Degree in Total Quality management from University of the Punjab, Lahore. His main research areas are Micro Economics, Total Quality Management, Operation Management, Human Resource Management, Organizational Behavior and Business Research Methods.

Umair Manzoor

Umair Manzoor is currently working as a Lecturer at Department of Management Sciences, University of Jhang. He has earned his MS Degree in Business Administration Specialized in Marketing from National Textile University, Faisalabad. His main research area is lean manufacturing and supply chain. He has been a scholastic researcher whose valuable publications have contributed exceptionally to the discipline of Business and Management. His scholarly peer-reviewed articles, approximately, 10 have been published in the top Journals. His academic profile is remarkable with participation in the exclusive number of International Conferences and Seminars. Also, he has experience of more than two years as a Researcher at Department of Management Sciences, National Textile University, Faisalabad.

Hakeem Ur Rehman

Hakeem Ur Rehman received the Ph.D. degree in Management Science & Engineering from Shanghai Jiao Tong University, Shanghai, China, in 2019. He is currently an Assistant Professor with the Institute Quality & Technology Management, University of the Punjab, Lahore, Pakistan. His research interests include operations and supply chain management, quality management, industry 5.0, and optimisation. His research has been published in academic journals, such as International Transactions in Operational Research, Journal of Forecasting, International Journal of Quality & Reliability Management, IEEE Transactions on Engineering Management, Technological Forecasting & Social Change, and Journal of Cleaner Production.

Fariha Fatima

Fariha Fatima is a MS student at Faisalabad business school, National Textile University. She has proven herself as a rising star in the field of research. Her area of interest are marketing, supply chain management, green supply chain, and circular supply chain.