919
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Investigating multidimensional organisational trust through breach

ORCID Icon, , &
Article: 2260498 | Received 13 Jun 2023, Accepted 12 Sep 2023, Published online: 04 Oct 2023

References

  • Alarcon, G. M., Lyons, J. B., & Christensen, J. C. (2016). The effect of propensity to trust and familiarity on perceptions of trustworthiness over time. Personality and Individual Differences, 94, 309–11. https://doi.org/10.1016/j.paid.2016.01.031
  • Baer, M., & Frese, M. (2002). Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance. Journal of Organizational Behavior, 24(1), 45–68. https://doi.org/10.1002/job.179
  • Baer, M. D., Matta, F. K., Kim, J. K., Welsh, D. T., & Garud, N. (2018). It’s not you, it’s them: Social influences on trust propensity and trust dynamics. Personnel Psychology, 71(3), 423–455. https://doi.org/10.1111/peps.12265
  • Carter, M. Z., Armenakis, A. A., Feild, H. S., & Mossholder, K. W. (2012). Transformational leadership, relationship quality, and employee performance during continuous incremental organizational change. Journal of Organizational Behavior. https://doi.org/10.1002/job.1824
  • Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909–927. https://doi.org/10.1037/0021-9010.92.4.909
  • Coyle-Shapiro, J. A.-M., & Conway, N. (2005). Exchange relationships: Examining psychological contracts and perceived organizational support. Journal of Applied Psychology, 90(4), 774–781. https://doi.org/10.1037/0021-9010.90.4.774
  • Coyle-Shapiro, J. A.-M., Pereira Costa, S., Doden, W., & Chang, C. (2019). Psychological contracts: Past, present, and future. Annual Review of Organizational Psychology and Organizational Behavior, 6(1), 145–169. https://doi.org/10.1146/annurev-orgpsych-012218-015212
  • Deery, S. J., Iverson, R. D., & Walsh, J. T. (2006). Toward a better understanding of psychological contract breach: A study of customer service employees. Journal of Applied Psychology, 91(1), 166–175. https://doi.org/10.1037/0021-9010.91.1.166
  • Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611–628. https://doi.org/10.1037/0021-9010.87.4.611
  • Doden, W., Grote, G., & Rigotti, T. (2018). Does leader–member exchange buffer or intensify detrimental reactions to psychological contract breach? The role of employees’ career orientation. Journal of Vocational Behavior, 106, 192–208. https://doi.org/10.1016/j.jvb.2018.02.004
  • Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 23–43. https://doi.org/10.1146/annurev-orgpsych-031413-091305
  • Elzinga, D. (2023, February 3). The biggest lie in HR: People quit bosses not companies. Culture Amp. https://www.cultureamp.com/blog/biggest-lie-people-quit-bosses
  • Erat, S. (2012). The effect of the perception of organizational trust and organizational support on intention to quit and individual performance: An empirical study of the Turkish state universities. African Journal of Business Management, 6(30). https://doi.org/10.5897/ajbm11.471
  • Fischer, S., Hyder, S., & Walker, A. (2020). The effect of employee affective and cognitive trust in leadership on organisational citizenship behaviour and organisational commitment: Meta-analytic findings and implications for trust research. Australian Journal of Management, 45(4), 662–679. https://doi.org/10.1177/0312896219899450
  • Fischer, S. & Walker, A. (2022). A qualitative exploration of trust in the contemporary workplace. Australian Journal of Psychology, 74(1). https://doi.org/10.1080/00049530.2022.2095226
  • Fischer, S., Walker, A., & Hyder, S. (2023). Multidimensional employee trust in leaders: Scale development and preliminary validation. Under Review for Publication in Frontiers in Psychology.
  • Ge, Y. (2020). Psychological safety, employee voice, and work engagement. Social Behavior & Personality: An International Journal, 48(3), 1–7. https://doi.org/10.2224/sbp.8907
  • Gillespie, N., Lewicki, R. J., & Fulmer, A., Gillespie, N., Fulmer, C. A., Lewicki, R. J. (2021). Understanding trust in organizations: A multilevel perspective. Routledge. https://doi.org/10.4324/9780429449185
  • Gustafsson, S., Gillespie, N., Searle, R., Hope Hailey, V., & Dietz, G. (2020). Preserving Organizational trust during disruption. organizational Studies, 42(9), 1409–1433. https://doi.org/10.1177/0170840620912705
  • Haque, A. (2021). Strategic HRM and organisational performance: Does turnover intention matter? International Journal of Organizational Analysis, 29(3), 656–681. https://www.emerald.com/insight/content/doi/10.1108/IJOA-09-2019-1877/full/html
  • Haque, A., Fernando, M., & Caputi, P. (2019). Responsible leadership, affective commitment, and intention to quit: An individual level analysis. Leadership & Organization Development Journal, 40(1), 45–64. https://doi.org/10.1108/lodj-12-2017-0397
  • Henderson, K. E., & O'Leary-Kelly, A. M. (2021). Unraveling the psychological contract breach and violation relationship: Better evidence for why broken promises matter. Journal of Managerial Issues, 33(2), 140–156.
  • Henderson, D. J., Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2008). Leader–member exchange, differentiation, and psychological contract fulfillment: A multilevel examination. Journal of Applied Psychology, 93(6), 1208–1219. https://doi.org/10.1037/a0012678
  • Heyns, M., & Rothmann, S. (2015). Dimensionality of trust: An analysis of the relations between propensity, trustworthiness, and trust. SA Journal of Industrial Psychology, 41(1). https://doi.org/10.4102/sajip.v41i1.1263
  • Holtz, B. C., De Cremer, D., Hu, B., Kim, J., & Giacalone, R. A. (2020). How certain can we really be that our boss is trustworthy, and does it matter? A metacognitive perspective on employee evaluations of supervisor trustworthiness. Journal of Organizational Behavior, 41(7), 587–605. https://doi.org/10.1002/job.2447
  • Hopp, L. (2014). Risk of bias reporting in Cochrane systematic reviews. International Journal of Nursing Practice, 21(5), 683–686. https://doi.org/10.1111/ijn.12252
  • IBM Corp. (2020). IBM SPSS Statistics version (27). IBM Corp. Retrieved 2022.
  • Iqbal, S., Farid, T., Khan, M. K., Zhang, Q., Khattak, A., & Ma, J. (2019). Bridging the gap between authentic leadership and employees’ communal relationships through trust. International Journal of Environmental Research and Public Health, 17(1), 250. https://doi.org/10.3390/ijerph17010250
  • Jones, S. L., & Shah, P. P. (2016). Diagnosing the locus of trust: A temporal perspective for trustor, trustee, and dyadic influences on perceived trustworthiness. Journal of Applied Psychology, 101(3), 392–414. https://doi.org/10.1037/apl0000041
  • Kähkönen, T., Blomqvist, K., Gillespie, N., & Vanhala, M. (2021). Employee trust repair: A systematic review of 20 years of empirical research and future research directions. Journal of Business Research, 130, 98–109. https://doi.org/10.1016/j.jbusres.2021.03.019
  • Kelly, J. (2022, October 12). People don’t leave bad jobs; they leave bad bosses: Here’s how to be a better manager to maintain and motivate your team. Forbes. https://www.forbes.com/sites/jackkelly/2019/11/22/people-dont-leave-bad-jobs-they-leave-bad-bosses-heres-how-to-be-a-better-manager-to-maintain-and-motivate-your-team/?sh=1f2c49e22b90
  • King, E., Corrington, A., Thomas, C., & Finkelstein, L. (2022, December 7). Just how different are millennials, gen xers, and baby boomers at work? Harvard Business Review. https://hbr.org/2019/08/generational-differences-at-work-are-small-thinking-theyre-big-affects-our-behavior
  • Levin, D. Z., Whitener, E. M., & Cross, R. (2004). Perceived trustworthiness of knowledge sources: The moderating impact of relationship length. Academy of Management Proceedings, 2004(1), I1–I6. https://doi.org/10.5465/ambpp.2004.13862408
  • Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709. https://doi.org/10.2307/258792
  • McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24–59. https://doi.org/10.2307/256727
  • McEvily, B., & Tortoriello, M. (2011). Measuring trust in organisational research: Review and recommendations. Journal of Trust Research, 1(1), 23–63. https://doi.org/10.1080/21515581.2011.552424
  • McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473–490. https://doi.org/10.2307/259290
  • Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22(1), 226–256. https://doi.org/10.2307/259230
  • Newman, A., Donohue, R., & Eva, N. (2017). Psychological safety: A systematic review of the literature. Human Resource Management Review, 27(3), 521–535. https://doi.org/10.1016/j.hrmr.2017.01.001
  • Oh, S.-Y. (2019). Effects of organizational learning on performance: The moderating roles of trust in leaders and organizational justice. Journal of Knowledge Management, 23(2), 313–331. https://doi.org/10.1108/jkm-02-2018-0087
  • Palan, S., & Schitter, C. (2018). Prolific.Ac—A subject pool for online experiments. Journal of Behavioral and Experimental Finance, 17, 22–27. https://doi.org/10.1016/j.jbef.2017.12.004
  • Restubog, S. L., Bordia, P., Tang, R. L., & Krebs, S. A. (2009). Investigating the moderating effects of leader-member exchange in the psychological contract breach-employee performance relationship: A test of two competing perspectives. British Journal of Management. https://doi.org/10.1111/j.1467-8551.2009.00673.x
  • Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4), 574. https://doi.org/10.2307/2393868
  • Robinson, S. L., & Wolfe Morrison, E. (2000). The development of psychological contract breach and violation: A longitudinal study. Journal of Organizational Behavior, 21(5), 525–546. https://doi.org/10.1002/1099-1379(200008)21:5<525:AID-JOB40>3.0.CO;2-T
  • Rodwell, J., McWilliams, J., & Gulyas, A. (2016). The impact of characteristics of nurses’ relationships with their supervisor, engagement, and trust, on performance behaviours and intent to quit. Journal of Advanced Nursing, 73(1), 190–200. https://doi.org/10.1111/jan.13102
  • Rotter, J. B. (1967). A new scale for the measurement of interpersonal trust1. Journal of Personality, 35(4), 651–665. https://doi.org/10.1111/j.1467-6494.1967.tb01454.x
  • Rousseau, D. M. (1990). New hire perceptions of their own and their employer’s obligations: A study of psychological contracts. Journal of Organizational Behavior, 11(5), 389–400. https://doi.org/10.1002/job.4030110506
  • Rousseau, D. M. (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. SAGE Publications, Inc. https://doi.org/10.4135/9781452231594
  • Saiz, G. (2022, December 16). Employees don’t quit their jobs, they quit their bosses. Betterworks. https://www.betterworks.com/magazine/employees-dont-quit-their-jobs-they-quit-their-bosses/#:~:text=Everyone%20has%20heard%20the%20old,to%20unhappiness%20with%20their%20leadership
  • Saleem, F., Zhang, Y. Z., Gopinath, C., & Adeel, A. (2020). Impact of servant leadership on performance: The mediating role of affective and cognitive trust. SAGE Open, 10(1), 215824401990056. https://doi.org/10.1177/2158244019900562
  • Salkind, N. J. (2010). Encyclopedia of research design. SAGE/Reference. https://doi.org/10.4135/9781412961288
  • Schönbrodt, F. D., & Perugini, M. (2013). At what sample size do correlations stabilize? Journal of Research in Personality, 47(5), 609–612. https://doi.org/10.1016/j.jrp.2013.05.009
  • Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 32(2), 344–354. https://doi.org/10.5465/amr.2007.24348410
  • Searle, R., Den Hartog, D. N., Weibel, A., Gillespie, N., Six, F., Hatzakis, T., & Skinner, D. (2011). Trust in the employer: The role of high-involvement work practices and procedural justice in European organizations. The International Journal of Human Resource Management, 22(5), 1069–1092. https://doi.org/10.1080/09585192.2011.556782
  • Simard, K., & Parent-Lamarche, A. (2022). Abusive leadership, psychological well-being, and intention to quit during the COVID-19 pandemic: A moderated mediation analysis among quebec’s healthcare system workers. International Archives of Occupational and Environmental Health, 95(2), 437–450. https://link.springer.com/article/10.1007/s00420-021-01790-z
  • Stengård, J., Peristera, P., Johansson, G., & Nyberg, A. (2021). The role of managerial leadership in sickness absence in health and social care: Antecedent or moderator in the association between psychosocial working conditions and register-based sickness absence? A longitudinal study based on a Swedish cohort. BMC Public Health, 21(1). https://doi.org/10.1186/s12889-021-12236-z
  • Vanhala, M., & Tzafrir, S. S. (2021). Organisational trust and performance in different contexts. Knowledge & Process Management, 28(4), 331–344. https://doi.org/10.1002/kpm.1681
  • Zhao, H., Wayne, S. J., Glibkowski, B. C., & Bravo, J. (2007). The impact of psychological contract breach on work-related outcomes: A meta-analysis. Personnel Psychology, 60(3), 647–680. https://doi.org/10.1111/j.1744-6570.2007.00087.x