1,643
Views
2
CrossRef citations to date
0
Altmetric
Original Articles

The effect of live streaming commerce quality on customers’ purchase intention: extending the elaboration likelihood model with herd behaviour

ORCID Icon & ORCID Icon
Pages 907-928 | Received 10 Jul 2022, Accepted 25 Jan 2023, Published online: 31 Mar 2023

References

  • Ahmed, M., Q. Guo, M. A. Qureshi, S. A. Raza, K. A. Khan, and J. Salam. 2021. “Do Green HR Practices Enhance Green Motivation and Proactive Environmental Management Maturity in Hotel Industry?” International Journal of Hospitality Management 94: 102852. doi:10.1016/j.ijhm.2020.102852.
  • Antony, A., and A. I. Joseph. 2017. “Influence of Behavioural Factors Affecting Investment Decision—An AHP Analysis.” Metamorphosis 16 (2): 107–114. doi:10.1177/0972622517738833.
  • Ashforth, B. E., and F. Mael. 1989. “Social Identity Theory and the Organization.” Academy of Management Review 14 (1): 20–39. doi:10.2307/258189.
  • Au, Y. A., and R. J. Kauffman. 2003. “What do You Know? Rational Expectations in Information Technology Adoption and Investment.” Journal of Management Information Systems 20 (2): 49–76. doi:10.1080/07421222.2003.11045764.
  • Bagdare, S., and R. Jain. 2013. “Measuring Retail Customer Experience.” International Journal of Retail & Distribution Management 41 (10): 790–804. doi:10.1108/IJRDM-08-2012-0084.
  • Bai, Y., Z. Yao, and Y. F. Dou. 2015. “Effect of Social Commerce Factors on User Purchase Behavior: An Empirical Investigation from Renren. com.” International Journal of Information Management 35 (5): 538–550. doi:10.1016/j.ijinfomgt.2015.04.011.
  • Banerjee, A. V. 1992. “A Simple Model of Herd Behavior.” The Quarterly Journal of Economics 107 (3): 797–817. doi:10.2307/2118364.
  • Bao, Z., and D. Wang. 2021. “Examining Consumer Participation on Brand Microblogs in China: Perspectives from Elaboration Likelihood Model, Commitment-Trust Theory and Social Presence.” Journal of Research in Interactive Marketing 15: 10–29. doi:10.1108/JRIM-02-2019-0027.
  • Becker, B. E., and S. S. Luthar. 2007. “Peer-Perceived Admiration and Social Preference: Contextual Correlates of Positive Peer Regard among Suburban and Urban Adolescents.” Journal of Research on Adolescence 17 (1): 117–144. doi:10.1111/j.1532-7795.2007.00514.x.
  • Bhattacharya, C. B., and S. Sen. 2003. “Consumer-company Identification: A Framework for Understanding Consumers’ Relationships with Companies.” Journal of Marketing 67 (2): 76–88. doi:10.1509/jmkg.67.2.76.18609.
  • Bhattacherjee, A., and C. Sanford. 2006. “Influence Processes for Information Technology Acceptance: An Elaboration Likelihood Model.” MIS Quarterly, 805–825. doi:10.2307/25148755.
  • Bostrom, R. P., and J. S. Heinen. 1977. “MIS Problems and Failures: A Socio-Technical Perspective. Part II: The Application of Socio-Technical Theory.” MIS Quarterly, 11–28. doi:10.2307/249019.
  • Byrne, B. M. 2013. Structural Equation Modeling with Mplus: Basic Concepts, Applications, and Programming. New York London: Routledge.
  • Cai, J., D. Y. Wohn, A. Mittal, and D. Sureshbabu. 2018, June. Utilitarian and Hedonic Motivations for Live Streaming Shopping. In Proceedings of the 2018 ACM International Conference on Interactive Experiences for TV and Online Video (pp. 81–88).
  • Çelen, B., and S. Kariv. 2004. “Distinguishing Informational Cascades from Herd Behavior in the Laboratory.” American Economic Review 94 (3): 484–498. doi:10.1257/0002828041464461.
  • Chen, S., and S. Chaiken. 1999. The Heuristic-systematic Model in Its Broader Context.
  • Chen, X., and R. Davison. 2019. Self-awareness or Context-awareness? The role of awareness in herd behavior.
  • Chen, Y., Y. Lu, B. Wang, and Z. Pan. 2019. “How do Product Recommendations Affect Impulse Buying? An Empirical Study on WeChat Social Commerce.” Information & Management 56 (2): 236–248. doi:10.1016/j.im.2018.09.002.
  • Chen, C. J., P. H. Tsai, and J. W. Tang. 2021. “How Informational-based Readiness and Social Influence Affect Usage Intentions of Self-Service Stores Through Different Routes: An Elaboration Likelihood Model Perspective.” Asia Pacific Business Review 27: 1–30. doi:10.1080/13602381.2021.1872912.
  • Chen, Y., Q. Wang, and J. Xie. 2011. “Online Social Interactions: A Natural Experiment on Word of Mouth Versus Observational Learning.” Journal of Marketing Research 48 (2): 238–254. doi:10.1509/jmkr.48.2.238.
  • Chen, C. D., Q. Zhao, and J. L. Wang. 2020. “How Livestreaming Increases Product Sales: Role of Trust Transfer and Elaboration Likelihood Model.” Behaviour & Information Technology (): 1–16. doi:10.1080/0144929X.2020.1827457.
  • Cole, S. T., and D. Scott. 2004. “Examining the Mediating Role of Experience Quality in a Model of Tourist Experiences.” Journal of Travel & Tourism Marketing 16 (1): 79–90. doi:10.1300/J073v16n01_08.
  • Doong, S. H. 2021. “Comparing the Effect of Interactivity and Reputation on Purchase Intention in Live Commerce: A Serial Mediation Study.” Journal of Marketing Analytics 10 (3): 1–12. doi:10.1057/s41270-021-00139-2.
  • Duan, W., B. Gu, and A. B. Whinston. 2009. “Informational Cascades and Software Adoption on the Internet: An Empirical Investigation.” MIS Quarterly, 23–48. doi:10.2307/20650277.
  • Erjavec, J., and A. Manfreda. 2022. “Online Shopping Adoption During COVID-19 and Social Isolation: Extending the UTAUT Model with Herd Behavior.” Journal of Retailing and Consumer Services 65 (22): 102867. doi:10.1016/j.jretconser.2021.102867.
  • Fang, J., L. Chen, C. Wen, and V. R. Prybutok. 2018. “Co-viewing Experience in Video Websites: The Effect of Social Presence on e-Loyalty.” International Journal of Electronic Commerce 22 (3): 446–476. doi:10.1080/10864415.2018.1462929.
  • Field, J. M., L. P. Ritzman, M. H. Safizadeh, and C. E. Downing. 2006. “Uncertainty Reduction Approaches, Uncertainty Coping Approaches, and Process Performance in Financial Services.” Decision Sciences 37 (2): 149–175. doi:10.1111/j.1540-5915.2006.00120.x.
  • Filieri, R., and F. McLeay. 2014. “E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews.” Journal of Travel Research 53 (1): 44–57. doi:10.1177/0047287513481274.
  • Firat, A. F., and A. Venkatesh. 1993. “Postmodernity: The Age of Marketing.” International Journal of Research in Marketing 10 (3): 227–249. doi:10.1016/0167-8116(93)90009-N.
  • Fornell, C., and D. F. Larcker. 1981. Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics.
  • Gao, X., X. Y. Xu, S. M. U. Tayyab, and Q. Li. 2021. “How the Live Streaming Commerce Viewers Process the Persuasive Message: An ELM Perspective and the Moderating Effect of Mindfulness.” Electronic Commerce Research and Applications 49: 101087. doi:10.1016/j.elerap.2021.101087.
  • Gefen, D., E. E. Rigdon, and D. Straub. 2011. “Editor’s Comments: An Update and Extension to SEM Guidelines for Administrative and Social Science Research.” MIS Quarterly 35 (2): iii–xiv. doi:10.2307/23044042.
  • Graham, J. R. 1999. “Herding among Investment Newsletters: Theory and Evidence.” The Journal of Finance 54 (1): 237–268. doi:10.1111/0022-1082.00103.
  • Guo, L., X. Hu, J. Lu, and L. Ma. 2021. “Effects of Customer Trust on Engagement in Live Streaming Commerce: Mediating Role of Swift Guanxi.” Internet Research 31 (5): 1718–1744. doi:10.1108/INTR-02-2020-0078.
  • Hair, J. F., W. C. Black, B. J. Babin, R. Anderson, and R. Tatham. 2006. Multivariate Data Analysis. Upper Saddle River, NJ: Pearson Prentice-Hall.
  • Hair, J. F., W. C. Black, B. J. Babin, R. E. Anderson, and R. Tatham. 2010. Multivariate Data Analysis (7th Editio). Harlow: Pearson Education Limited.
  • Hair, J. F., M. Gabriel, and V. Patel. 2014. “AMOS Covariance-Based Structural Equation Modeling (CB-SEM): Guidelines on its Application as a Marketing Research Tool.” Brazilian Journal of Marketing 13 (2): 44–55. doi:10.5585/remark.v13i2.2718.
  • Hair, J. J., G. Hult, C. Ringle, and M. Sarstedt. 2016. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: Sage publications.
  • Handarkho, Y. D. 2020. “Social Experience vs. Social Technology in Enhancing the Intention to use Social Commerce: A Case Study of Indonesia.” Journal of Enterprise Information Management 34 (3): 860–883. doi:10.1108/JEIM-01-2020-0013.
  • Handarkho, Y. D., and Y. Harjoseputro. 2019. “Intention to Adopt Mobile Payment in Physical Stores: Individual Switching Behavior Perspective Based on Push-Pull-Mooring (PPM) Theory.” Journal of Enterprise Information Management 33 (2): 285–308. doi:10.1108/JEIM-06-2019-0179.
  • Hansen, M. H., J. L. Morrow, Jr., and J. C. Batista. 2002. “The Impact of Trust on Cooperative Membership Retention, Performance, and Satisfaction: An Exploratory Study.” The International Food and Agribusiness Management Review 5 (1): 41–59. doi:10.1016/S1096-7508(02)00069-1.
  • Heinonen, K., and T. Strandvik. 2015. “Customer-dominant Logic: Foundations and Implications.” Journal of Services Marketing 29 (6/7): 472–484. doi:10.1108/JSM-02-2015-0096.
  • Hu, L. T., and P. M. Bentler. 1999. “Cutoff Criteria for fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives.” Structural Equation Modeling: A Multidisciplinary Journal 6 (1): 1–55. doi:10.1080/10705519909540118.
  • Hu, T., H. Dai, and A. F. Salam. 2019. “Integrative Qualities and Dimensions of Social Commerce: Toward a Unified View.” Information & Management 56 (2): 249–270. doi:10.1016/j.im.2018.09.003.
  • Huang, P., N. H. Lurie, and S. Mitra. 2009. “Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods.” Journal of Marketing 73 (2): 55–69. doi:10.1509/jmkg.73.2.55.
  • Immordino-Yang, M. H., A. McColl, H. Damasio, and A. Damasio. 2009. “Neural Correlates of Admiration and Compassion.” Proceedings of the National Academy of Sciences 106 (19): 8021–8026. doi:10.1073/pnas.0810363106.
  • Jasperson, J., P. E. Carter, and R. W. Zmud. 2005. “A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems.” MIS Quarterly, 525–557. doi:10.2307/25148694.
  • Jin, N., S. Lee, and H. Lee. 2015. “The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New Versus Repeat Visitors.” International Journal of Tourism Research 17 (1): 82–95. doi:10.1002/jtr.1968.
  • Kang, K., J. Lu, L. Guo, and W. Li. 2021. “The Dynamic Effect of Interactivity on Customer Engagement Behavior Through tie Strength: Evidence from Live Streaming Commerce Platforms.” International Journal of Information Management 56: 102251. doi:10.1016/j.ijinfomgt.2020.102251.
  • Kang, W., B. Shao, and H. Chen. 2022. “What Influences Users’ Continuance Intention of Internet Wealth Management Services? A Perspective from Network Externalities and Herding.” Electronic Commerce Research, doi:10.1007/s10660-022-09580-6.
  • Kim, S., and H. Park. 2013. “Effects of Various Characteristics of Social Commerce (s-Commerce) on Consumers’ Trust and Trust Performance.” International Journal of Information Management 33 (2): 318–332. doi:10.1016/j.ijinfomgt.2012.11.006.
  • Kumar, A., and B. Anjaly. 2017. “How to Measure Post-Purchase Customer Experience in Online Retailing? A Scale Development Study.” International Journal of Retail & Distribution Management 45 (12): 1277–1297. doi:10.1108/IJRDM-01-2017-0002.
  • Lee, M., and H. H. Lee. 2022. “Do Parasocial Interactions and Vicarious Experiences in the Beauty YouTube Channels Promote Consumer Purchase Intention?” International Journal of Consumer Studies 46 (1): 235–248. doi:10.1111/ijcs.12667.
  • Leong, L.-Y., N. I. Jaafar, and S. Ainin. 2018. “Understanding Facebook Commerce (FCommerce) Actual Purchase from an Artificial Neural Neural Network Perspective.” Journal of Electronic Commerce Research 19 (1): 75–103. doi:10.1037/t67487-000.
  • Li, M., L. Huang, C. H. Tan, and K. K. Wei. 2013. “Helpfulness of Online Product Reviews as Seen by Consumers: Source and Content Features.” International Journal of Electronic Commerce 17 (4): 101–136. doi:10.2753/JEC1086-4415170404.
  • Li, Y., X. Li, and J. Cai. 2021. “How Attachment Affects User Stickiness on Live Streaming Platforms: A Socio-Technical Approach Perspective.” Journal of Retailing and Consumer Services 60: 102478. doi:10.1016/j.jretconser.2021.102478.
  • Liang, T.-P., H.-Y. Chen, T. Du, E. Turban, and Y. Li. 2012. “Effect of Personalization on the Perceived Usefulness of Online Consumer Services: A Dual-Core Theory.” Journal of Electronic Commerce Research 13 (4): 275–288.
  • Lim, J. S., M. J. Choe, J. Zhang, and G. Y. Noh. 2020. “The Role of Wishful Identification, Emotional Engagement, and Parasocial Relationships in Repeated Viewing of Live-Streaming Games: A Social Cognitive Theory Perspective.” Computers in Human Behavior 108: 106327. doi:10.1016/j.chb.2020.106327.
  • Lim, J. S., Y. Hwang, S. Kim, and F. A. Biocca. 2015. “How Social Media Engagement Leads to Sports Channel Loyalty: Mediating Roles of Social Presence and Channel Commitment.” Computers in Human Behavior 46: 158–167. doi:10.1016/j.chb.2015.01.013.
  • Liu, L. 2022. “Factors Affecting Consumers’ Purchasing Behaviours in Live Streaming E-Commerce: A Review. Proceedings of the 2022 2nd International Conference on Economic Development and Business Culture (ICEDBC 2022).” Advances in Economics, Business and Management Research 662: 508–515. doi:10.2991/978-94-6463-036-7_75.
  • Lu, B., and Z. Chen. 2021. “Live Streaming Commerce and Consumers’ Purchase Intention: An Uncertainty Reduction Perspective.” Information & Management 58 (7): 103509. doi:10.1016/j.im.2021.103509.
  • Lv, Z., Y. Jin, and J. Huang. 2018. “How do Sellers use Live Chat to Influence Consumer Purchase Decision in China?” Electronic Commerce Research and Applications 28: 102–113. doi:10.1016/j.elerap.2018.01.003.
  • Mattke, J., C. Maier, L. Reis, and T. Weitzel. 2020. “Herd Behavior in Social Media: The Role of Facebook Likes, Strength of Ties, and Expertise.” Information & Management 57 (8): 103370. doi:10.1016/j.im.2020.103370.
  • Meng, B., and K. Choi. 2019. “Tourists’ Intention to use Location-Based Services (LBS): Converging the Theory of Planned Behavior (TPB) and the Elaboration Likelihood Model (ELM).” International Journal of Contemporary Hospitality Management 31 (8): 3097–3115. doi:10.1108/IJCHM-09-2018-0734.
  • Meng, L. M., S. Duan, Y. Zhao, K. Lü, and S. Chen. 2021. “The Impact of Online Celebrity in Livestreaming E-Commerce on Purchase Intention from the Perspective of Emotional Contagion.” Journal of Retailing and Consumer Services 63: 102733. doi:10.1016/j.jretconser.2021.102733.
  • Moore, G. C., and I. Benbasat. 1991. “Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation.” Information Systems Research 2 (3): 192–222. doi:10.1287/isre.2.3.192.
  • Novak, T. P., D. L. Hoffman, and Y. F. Yung. 2000. “Measuring the Customer Experience in Online Environments: A Structural Modeling Approach.” Marketing Science 19 (1): 22–42. doi:10.1287/mksc.19.1.22.15184.
  • O’Riordan, S., J. Feller, and T. Nagle. 2016. “A Categorisation Framework for a Feature-Level Analysis of Social Network Sites.” Journal of Decision Systems 25 (3): 244–262. doi:10.1080/12460125.2016.1187548.
  • Palmer, A. 2010. “Customer Experience Management: A Critical Review of an Emerging Idea.” Journal of Services Marketing 24 (3): 196–208. doi:10.1108/08876041011040604.
  • Park, D.-H, J. Lee, and I. Han. 2007. “The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement.” International Journal of Electronic Commerce 11 (4): 125–148. doi:10.2753/JEC1086-4415110405.
  • Park, H. J., and L. M. Lin. 2020. “The Effects of Match-ups on the Consumer Attitudes Toward Internet Celebrities and Their Live Streaming Contents in the Context of Product Endorsement.” Journal of Retailing and Consumer Services 52: 101934. doi:10.1016/j.jretconser.2019.101934.
  • Pine, B. J., and J. H. Gilmore. 1998. Welcome to the Experience Economy.
  • Podsakoff, P. M., and D. W. Organ. 1986. “Self-reports in Organizational Research: Problems and Prospects.” Journal of Management 12 (4): 531–544. doi:10.1177/014920638601200408.
  • Raza, S. A., W. Qazi, K. A. Khan, and J. Salam. 2021. “Social Isolation and Acceptance of the Learning Management System (LMS) in the Time of COVID-19 Pandemic: An Expansion of the UTAUT Model.” Journal of Educational Computing Research 59 (2): 183–208. doi:10.1177/0735633120960421.
  • Rejikumar, G., A. A. Ajitha, S. Dinesh, and A. Jose. 2022. “The Role of Cognitive Complexity and Risk Aversion in Online Herd Behavior.” Electronic Commerce Research 22 (1). doi:10.1007/s10660-020-09451-y.
  • Rose, S., M. Clark, P. Samouel, and N. Hair. 2012. “Online Customer Experience in e-Retailing: An Empirical Model of Antecedents and Outcomes.” Journal of Retailing 88 (2): 308–322. doi:10.1016/j.jretai.2012.03.001.
  • Scharfstein, D. S., and J. C. Stein. 1990. “Herd Behavior and Investment.” The American Economic Review 80 (3): 465–479.
  • Schmitt, B. H. 1999. Experiential Marketing. New York: The Free Press.
  • Shen, X. L., K. Z. Zhang, and S. J. Zhao. 2016. “Herd Behavior in Consumers’ Adoption of Online Reviews.” Journal of the Association for Information Science and Technology 67 (11): 2754–2765. doi:10.1002/asi.23602.
  • Shi, J., P. Hu, K. K. Lai, and G. Chen. 2018. “Determinants of Users’ Information Dissemination Behavior on Social Networking Sites: An Elaboration Likelihood Model Perspective.” Internet Research 28 (2): 393–418. doi:10.1108/IntR-01-2017-0038.
  • Shihab, M. R., and A. P. Putri. 2019. “Negative Online Reviews of Popular Products: Understanding the Effects of Review Proportion and Quality on Consumers’ Attitude and Intention to buy.” Electronic Commerce Research 19 (1): 159–187. doi:10.1007/s10660-018-9294-y.
  • Strandvik, T., M. Holmlund, and B. Edvardsson. 2012. “Customer Needing: A Challenge for the Seller Offering.” Journal of Business & Industrial Marketing 27 (2): 132–141. doi:10.1108/08858621211196994.
  • Sun, H. 2013. “A Longitudinal Study of Herd Behavior in the Adoption and Continued use of Technology.” MIS Quarterly, 1013–1041. doi:10.25300/MISQ/2013/37.4.02.
  • Sun, Y., X. Shao, X. Li, Y. Guo, and K. Nie. 2019. “How Live Streaming Influences Purchase Intentions in Social Commerce: An IT Affordance Perspective.” Electronic Commerce Research and Applications 37: 100886. doi:10.1016/j.elerap.2019.100886.
  • Tang, L. R., S. S. Jang, and A. Morrison. 2012. “Dual-route Communication of Destination Websites.” Tourism Management 33 (1): 38–49. doi:10.1016/j.tourman.2011.01.021.
  • Thies, F., M. Wessel, and A. Benlian. 2016. “Effects of Social Interaction Dynamics on Platforms.” Journal of Management Information Systems 33 (3): 843–873. doi:10.1080/07421222.2016.1243967.
  • Treem, J. W., and P. M. Leonardi. 2013. “Social Media use in Organizations: Exploring the Affordances of Visibility, Editability, Persistence, and Association.” Annals of the International Communication Association 36 (1): 143–189. doi:10.1080/23808985.2013.11679130.
  • Trivedi, J. P., and R. Sama. 2020. “The Effect of Influencer Marketing on Consumers’ Brand Admiration and Online Purchase Intentions: An Emerging Market Perspective.” Journal of Internet Commerce 19 (1): 103–124. doi:10.1080/15332861.2019.1700741.
  • Vedadi, A., M. Warkentin, and A. Dennis. 2021. “Herd Behavior in Information Security Decision-Making.” Information & Management 58 (8): 103526. doi:10.1016/j.im.2021.103526.
  • Vukadin, A., A. Wongkitrungrueng, and N. Assarut. 2018. “When Art Meets Mall: Impact on Shopper Responses.” Journal of Product & Brand Management 27 (3): 277–293. doi:10.1108/JPBM-01-2017-1406.
  • Wohlfeil, M., and S. Whelan. 2012. ““Saved!” by Jena Malone: An Introspective Study of a Consumer’s fan Relationship with a Film Actress.” Journal of Business Research 65 (4): 511–519. doi:10.1016/j.jbusres.2011.02.030.
  • Wongkitrungrueng, A., and N. Assarut. 2020. “The Role of Live Streaming in Building Consumer Trust and Engagement with Social Commerce Sellers.” Journal of Business Research 117: 543–556. doi:10.1016/j.jbusres.2018.08.032.
  • Wongkitrungrueng, A., N. Dehouche, and N. Assarut. 2020. “Live Streaming Commerce from the Sellers’ Perspective: Implications for Online Relationship Marketing.” Journal of Marketing Management 36 (5–6): 488–518. doi:10.1080/0267257X.2020.1748895.
  • Xu, F., and M. Warkentin. 2020. “Integrating Elaboration Likelihood Model and Herd Theory in Information Security Message Persuasiveness.” Computers & Security 98: 102009. doi:10.1016/j.cose.2020.102009.
  • Yi, M. Y., and F. D. Davis. 2003. “Developing and Validating an Observational Learning Model of Computer Software Training and Skill Acquisition.” Information Systems Research 14 (2): 146–169. doi:10.1287/isre.14.2.146.16016.
  • Yim, M. Y. C., S. C. Chu, and P. L. Sauer. 2017. “Is Augmented Reality Technology an Effective Tool for e-Commerce? An Interactivity and Vividness Perspective.” Journal of Interactive Marketing 39: 89–103. doi:10.1016/j.intmar.2017.04.001.
  • You, S., and L. P. Robert, Jr. 2018. “Emotional Attachment, Performance, and Viability in Teams Collaborating with Embodied Physical Action (EPA) Robots.” Journal of the Association for Information Systems. Online 19 (5): 377–407. doi:10.1108/JPBM-01-2017-1406.
  • Yu, E., C. Jung, H. Kim, and J. Jung. 2018. “Impact of Viewer Engagement on Gift-Giving in Live Video Streaming.” Telematics and Informatics 35 (5): 1450–1460. doi:10.1016/j.tele.2018.03.014.
  • Zhang, J., and P. Liu. 2012. “Rational Herding in Microloan Markets.” Management Science 58 (5): 892–912. doi:10.2307/41499528.
  • Zhang, M., Y. Liu, Y. Wang, and L. Zhao. 2022. “How to Retain Customers: Understanding the Role of Trust in Live Streaming Commerce with a Socio-Technical Perspective.” Computers in Human Behavior 127: 107052. doi:10.1016/j.chb.2021.107052.
  • Zhang, M., F. Qin, G. A. Wang, and C. Luo. 2020. “The Impact of Live Video Streaming on Online Purchase Intention.” The Service Industries Journal 40 (9–10): 656–681. doi:10.1080/02642069.2019.1576642.
  • Zhang, K. Z., S. J. Zhao, C. M. Cheung, and M. K. Lee. 2014. “Examining the Influence of Online Reviews on Consumers’ Decision-Making: A Heuristic-Systematic Model.” Decision Support Systems 67: 78–89. doi:10.1016/j.dss.2014.08.005.
  • Zhou, T. 2021. “Understanding Online Health Community Users’ Information Adoption Intention: An Elaboration Likelihood Model Perspective.” Online Information Review 46 (1): 134–146. doi:10.1108/OIR-09-2020-0412.
  • Zhou, F., L. Chen, and Q. Su. 2019. “Understanding the Impact of Social Distance on Users’ Broadcasting Intention on Live Streaming Platforms: A Lens of the Challenge-Hindrance Stress Perspective.” Telematics and Informatics 41: 46–54. doi:10.1016/j.tele.2019.03.002.
  • Zuo, R., and J. Xiao. 2021. Exploring Consumers’ Impulse Buying Behavior In Live Streaming Shopping. In International Conference on Management Science and Engineering Management (pp. 610–622). Cham: Springer, August.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.