The role of user experience and co-creation in measuring the success of digital services in higher education

References

• Akhrif, O., Y. E. B. El Idrissi, and N. Hmina. 2018. “Smart University: Soc-Based Study.” In Proceedings of the 3rd International Conference on Smart City Applications.
   Google Scholar
• Al-Azawei, A. 2019. “What Drives Successful Social Media in Education and e-Learning? A Comparative Study on Facebook and Moodle.” Journal of Information Technology Education: Research 18: 253–274. doi:10.28945/4360.
   Web of Science ®Google Scholar
• Al-Debei, M. M. 2014. “The Quality and Acceptance of Websites: An Empirical Investigation in the Context of Higher Education.” International Journal of Business Information Systems 15 (2): 170–188. doi:10.1504/IJBIS.2014.059252.
   Google Scholar
• Al-Fraihat, D., M. Joy, R. Masa‘deh, and J. Sinclair. 2020. “Evaluating E-Learning Systems Success: An Empirical Study.” Computers in Human Behavior 102 (March 2019): 67–86. doi:10.1016/j.chb.2019.08.004.
   Google Scholar
• Al-Hunaiyyan, A., R. Alhajri, B. Alghannam, and A. Al-Shaher. 2021. “Student Information System: Investigating User Experience (UX).” International Journal of Advanced Computer Science and Applications 12 (2): 80–87. doi:10.14569/IJACSA.2021.0120210.
   Web of Science ®Google Scholar
• Alarifi, A., M. Alsaleh, and N. Alomar. 2017. “A Model for Evaluating the Security and Usability of e-Banking Platforms.” Computing 99 (5): 519–535. doi:10.1007/s00607-017-0546-9.
   Web of Science ®Google Scholar
• Aldholay, A., Z. Abdullah, O. Isaac, and A. M. Mutahar. 2019. “Perspective of Yemeni Students on use of Online Learning: Extending the Information Systems Success Model with Transformational Leadership and Compatibility.” Information Technology & People 33 (1): 106–128. doi:10.1108/ITP-02-2018-0095.
   Web of Science ®Google Scholar
• Aldholay, A., O. Isaac, Z. Abdullah, R. Abdulsalam, and A. H. Al-shibami. 2018. “An Extension of Delone and McLean IS Success Model with Self-Efficacy - Online Learning Usage in Yemen.” The International Journal of Information and Learning Technology 35 (4): 285–304. doi:10.1108/IJILT-11-2017-0116.
   Web of Science ®Google Scholar
• Allison, B. J., R. S. Voss, and S. Dryer. 2001. “Student Classroom and Career Success: The Role of Organizational Citizenship Behavior.” Journal of Education for Business 76 (5): 282–288. doi:10.1080/08832320109599650.
   Google Scholar
• Almaiah, M. A., M. M. Alamri, and W. Al-Rahmi. 2019. “Applying the UTAUT Model to Explain the Students’ Acceptance of Mobile Learning System in Higher Education.” IEEE Access 7: 1–1. doi:10.1109/ACCESS.2018.2876146.
   Web of Science ®Google Scholar
• Almaiah, M. A., and A. Al Mulhem. 2019. “Analysis of the Essential Factors Affecting of Intention to use of Mobile Learning Applications: A Comparison Between Universities Adopters and non-Adopters.” Education and Information Technologies 24 (2), doi:10.1007/s10639-018-9840-1.
   Web of Science ®Google Scholar
• Almaiah, M. A., M. A. Jalil, and M. Man. 2016. “Extending the TAM to Examine the Effects of Quality Features on Mobile Learning Acceptance.” Journal of Computers in Education 3 (4): 453–485. doi:10.1007/s40692-016-0074-1.
   Web of Science ®Google Scholar
• Almarashdeh, I. A., N. Sahari, N. A. M. Zin, and M. Alsmadi. 2010. “The Success of Learning Management System among Distance Learners in Malaysian Universities.” Journal of Theoretical & Applied Information Technology 21 (2): 80–91.
   Google Scholar
• Alzahrani, A. I., I. Mahmud, T. Ramayah, O. Alfarraj, and N. Alalwan. 2019. “Modelling Digital Library Success Using the DeLone and McLean Information System Success Model.” Journal of Librarianship and Information Science 51 (2): 291–306. doi:10.1177/0961000617726123.
   Web of Science ®Google Scholar
• Andrade, R., G. Fernandes, and A. Tereso. 2016. “Benefits Management in University-Industry R&D Collaborative Projects: A Review on Benefits and Success Factors.” Procedia Computer Science 100: 921–927. doi:10.1016/j.procs.2016.09.249.
   Google Scholar
• Anttila, J., and K. Jussila. 2018. “Universities and Smart Cities: The Challenges to High Quality.” Total Quality Management & Business Excellence 29 (9–10): 1058–1073. doi:10.1080/14783363.2018.1486552.
   Web of Science ®Google Scholar
• Arhippainen, L. 2013. “A Tutorial of Ten User Experience Heuristics.” In Proceedings of International Conference on Making Sense of Converging Media, 336–337.
   Google Scholar
• Arshad, Y., M. Azrin, and S. N. Afiqah. 2015. “The Influence of Information System Success Factors Towards User Satisfaction in Universiti Teknikal Malaysia Melaka.” ARPN Journal of Engineering Applied Science 10 (23): 18155–18164.
   Google Scholar
• Awang, Z., A. Afthanorhan, M. Mamat, and N. Aimran. 2017. “Modeling Structural Model for Higher Order Constructs (HOC) Using Marketing Model.” World Applied Science Journal 35 (8): 1434–1444. doi:10.5829/idosi.wasj.2017.1434.1444.
   Google Scholar
• Beverungen, D., M. Matzner, and C. Janiesch. 2017. “Information Systems for Smart Services.” Information Systems and e-Business Management 15 (4): 781–787. doi:10.1007/s10257-017-0365-8.
   Web of Science ®Google Scholar
• Biedermann, D., L. Kalbfell, J. Schneider, and H. Drachsles. 2019. “Stakeholders Attitudes Towards Digitalization in Higher Education Institutions.” DELFI, 187–192. doi:10.18420/delfi2019.
   Google Scholar
• Bovill, C. 2019. “Co-creation in Learning and Teaching: The Case for a Whole-Class Approach in Higher Education.” Higher Education 79: 1023–1037. doi:10.1007/s10734-019-00453-w.
   Web of Science ®Google Scholar
• Chen, Y. H., and I. Chengalur-Smith. 2015. “Factors Influencing Students’ use of a Library Web Portal: Applying Course-Integrated Information Literacy Instruction as an Intervention.” The Internet and Higher Education 26: 42–55. doi:10.1016/j.iheduc.2015.04.005.
   Web of Science ®Google Scholar
• Cheung, C. M. K., and M. K. O. Lee. 2008. “The Structure OD Web-Based Information Systems Satisfaction: Testing of Competing Models.” Journal of the American Society for Information Science and Technology 59 (10): 1617–1630. doi:10.1002/asi.20881.
   Web of Science ®Google Scholar
• Cormier, P., and K. Lewis. 2015. “An Affordance-Based Approach for Generating User-Specific Design Specifications.” Artificial Intelligence for Engineering Design, Analysis and Manufacturing 29 (3): 281–295. doi:10.1017/S089006041500027X.
   Web of Science ®Google Scholar
• Cossío-Silva, F. J., MÁ Revilla-Camacho, M. Vega-Vázquez, and B. Palacios-Florencio. 2016. “Value co-Creation and Customer Loyalty.” Journal of Business Research 69 (5): 1621–1625. doi:10.1016/j.jbusres.2015.10.028.
   Web of Science ®Google Scholar
• Delone, W. H., and E. R. McLean. 1992. “Information Systems Success: The Quest for the Dependent Variable.” Information Systems Research 3 (1): 60–95. doi:10.1287/isre.3.1.60
   Web of Science ®Google Scholar
• DeLone, W. H., and E. R. McLean. 2003. “The DeLone and McLean Model of Information Systems Success: A ten-Year Update.” Journal of Management Information Systems 19 (4): 9–30. doi:10.1080/07421222.2003.11045748.
   Web of Science ®Google Scholar
• DeLone, W. H., and E. R. McLean. 2016. “Information Systems Success Measurement.” Foundations and Trends® in Information Systems 2 (1): 1–116. doi:10.1561/2900000005.
   Google Scholar
• Díaz-Méndez, M., M. R. Paredes, and M. Saren. 2019. “Improving Society by Improving Education Through Service-Dominant Logic: Reframing the Role of Students in Higher Education.” Sustainability 11 (19), doi:10.3390/su11195292.
   Web of Science ®Google Scholar
• Díaz, O. P., G. Ribes-Giner, and M. R. Perello-Marin. 2016. “The Impact of Cocreation on the Student Satisfaction: Analysis Through Structural Equation Modeling.” Abstract and Applied Analysis 2016), doi:10.1155/2016/3729791.
   Google Scholar
• Dollinger, M. 2018. “Technology for the Scalability of co-Creation with Students.” Open Oceans: Learning without Borders, 346–350.
   Google Scholar
• Dollinger, M., J. Lodge, and H. Coates. 2018. “Co-creation in Higher Education: Towards a Conceptual Model.” Journal of Marketing for Higher Education 28 (2): 210–231. doi:10.1080/08841241.2018.1466756.
   Web of Science ®Google Scholar
• Dos Santos, A., A. J. Santoso, and D. B. Setyohadi. 2017. “The Analysis of Academic Information System Success: A Case Study at Instituto Profissional de Canossa (IPDC) Dili Timor-Leste.” In 2017 International Conference on Soft Computing, Intelligent System and Information Technology (ICSIIT), 196–201.
   Google Scholar
• Dziewanowska, K. 2017. “Value Types in Higher Education–Students’ Perspective.” Journal of Higher Education Policy and Management 39 (3): 235–246. doi:10.1080/1360080X.2017.1299981.
   Web of Science ®Google Scholar
• Efiloğlu Kurt, Ö. 2019. “Examining an e-Learning System Through the Lens of the Information Systems Success Model: Empirical Evidence from Italy.” Education and Information Technologies 24 (2): 1173–1184. doi:10.1007/s10639-018-9821-4.
   Web of Science ®Google Scholar
• Elsharnouby, T. H. 2015. “Student co-Creation Behavior in Higher Education: The Role of Satisfaction with the University Experience.” Journal of Marketing for Higher Education 25 (2): 238–262. doi:10.1080/08841241.2015.1059919.
   Web of Science ®Google Scholar
• Elsharnouby, T. H., and A. A. Mahrous. 2015. “Customer Participation in Online co-Creation Experience: The Role of e-Service Quality.” Journal of Research in Interactive Marketing 9 (4): 313–336. doi:10.1108/JRIM-06-2014-0038.
   Web of Science ®Google Scholar
• Eppler, P., and M. J. Muenzenmayer. 1999. “Information Quality on Corporate Intranets: Conceptualization and Measurement.” In Proceedings of the, 1999 Conference on Information Quality (IQ ‘99), 162–175. Cambridge, MA: MITPress.
   Google Scholar
• Etinger, D., J. Sehanovic, and A. Ribic. 2014. “Measuring the Success of E Library Implementation: Students Perceptions and Use.” Interdisciplinary Management Research 10 (1): 957–969. [Online]. Available: ftp://ftp.repec.org/opt/ReDIF/RePEc/osi/journl/PDF/InterdisciplinaryManagementResearchX/IMR10a73.pdf.
   Google Scholar
• Fadeeva, Z., and Y. Mochizuki. 2010. “Higher Education for Today and Tomorrow: University Appraisal for Diversity, Innovation and Change Towards Sustainable Development.” Sustainability Science 5: 249–256. doi:10.1007/s11625-010-0106-0.
   Web of Science ®Google Scholar
• Fadelelmoula, A. A. 2018. “The Impacts of the Quality Dimensions of the ERP System on the Realization of the Fundamental Business Objectives and Perceived Usefulness.” International Journal of Enterprise Information Systems 14 (4): 89–107. doi:10.4018/IJEIS.2018100107.
   Google Scholar
• Fagerstrøm, A., and G. Ghinea. 2013. “Co-creation of Value in Higher Education: Using Social Network Marketing in the Recruitment of Students.” Journal of Higher Education Policy and Management 35 (1): 45–53. doi:10.1080/1360080X.2013.748524.
   Google Scholar
• Fianu, E., C. Blewett, G. O. A. Ampong, and K. S. Ofori. 2018. “Factors Affecting MOOC Usage by Students in Selected Ghanaian Universities.” Education Sciences 8 (2), doi:10.3390/educsci8020070.
   Google Scholar
• Foroudi, P., Q. Yu, S. Gupta, and M. M. Foroudi. 2019. “Enhancing University Brand Image and Reputation Through Customer Value co-Creation Behaviour.” Technological Forecasting and Social Change 138 (May 2017): 218–227. doi:10.1016/j.techfore.2018.09.006.
   Google Scholar
• George, D., and M. Mallery. 2010. SPSS for Windows Step by Step: A Simple Guide and Reference, 17.0 Update (10 Ed.). Boston: Pearson.
   Google Scholar
• Gürkut, C., and M. Nat. 2018. “Important Factors Affecting Student Information System Quality and Satisfaction.” EURASIA Journal of Mathematics, Science and Technology Education 14 (3): 923–932. doi:10.12973/ejmste/81147.
   Web of Science ®Google Scholar
• Hair, J. F., B. J. Babin, and N. Krey. 2017a. “Covariance-Based Structural Equation Modeling in the Journal of Advertising: Review and Recommendations.” Journal of Advertising 46 (1): 163–177. doi:10.1080/00913367.2017.1281777.
   Web of Science ®Google Scholar
• Hair, J. F., W. C. Black, B. J. Babin, and R. E. Anderson. 2010. Multivariate Data Analysis. New York: Pearson Prentice Hall.
   Google Scholar
• Hair, J. F., M. Gabriel, and V. Patel. 2014. “Modelagem de Equações Estruturais Baseada em Covariância (CB-SEM) com o AMOS: Orientações Sobre a sua Aplicação Como uma Ferramenta de Pesquisa de Marketing.” Revista Brasileira de Marketing 13 (2): 44–55. doi:10.5585/remark.v13i2.2718.
   Google Scholar
• Hair, J. F., G. T. M. Hult, C. M. Ringle, and M. Sarstedt. 2017b. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd Ed. Thousand Oaks, CA: SAGE Publications.
   Google Scholar
• Halvorsrud, R., K. Kvale, and A. Følstad. 2016. “Improving Service Quality Through Customer.” Journal of Service Theory and Practice 26 (6), doi:10.1108/JSTP-05-2015-0111.
   Web of Science ®Google Scholar
• Hasan, N., and A. A. Rahman. 2016. “Exploring Factors That Influence Customer Engagement in Value co-Creation in Higher Education Institutions Using Online Platforms.” Journal of Theoretical and Applied Information Technology 90 (2): 247–260.
   Google Scholar
• Hasan, N., A. A. Rahman, and F. Saeed. 2015. “Motivations for Value Co-Creation in Higher Education Institutions Using Online Platforms: Case of Idea Bank.” Jurnal Teknologi 73 (2): 61–66. doi:10.11113/jt.v73.4194.
   Google Scholar
• Hassanzadeh, A., F. Kanaani, and S. Elahi. 2012. “A Model for Measuring e-Learning Systems Success in Universities.” Expert Systems with Applications 39 (12): 10959–10966. doi:10.1016/j.eswa.2012.03.028.
   Web of Science ®Google Scholar
• Herrera, M., MÁ Moraga, I. Caballero, and C. Calero. 2010. “Quality in Use Model for Web Portals (QiUWeP).” In Current Trends in Web Engineering: 10th International Conference on Web Engineering ICWE 2010 Workshops, Vienna, Austria, July 2010, Revised Selected Papers 10, 91–101.
   Google Scholar
• Hinderks, A., M. Schrepp, F. J. Domínguez Mayo, M. J. Escalona, and J. Thomaschewski. 2019. “Developing a UX KPI Based on the User Experience Questionnaire.” Computer Standards & Interfaces 65 (February): 38–44. doi:10.1016/j.csi.2019.01.007.
   Google Scholar
• Isaac, O., Z. Abdullah, T. Ramayah, and A. M. Mutahar. 2017a. “Examining the Relationship between Overall Quality, User Satisfaction and Internet Usage: An Integrated Individual, Technological, Organizational and Social Perspective.” Asian Journal of Information Technology 16 (1): 100–124. doi:10.3923/ajit.2017.100.124.
   Google Scholar
• Isaac, O., Z. Abdullah, T. Ramayah, A. M. Mutahar, and I. Alrajawy. 2017b. “Towards a Better Understanding of Internet Technology Usage by Yemeni Employees in the Public Sector: An Extension of the Task-Technology Fit (TTF) Model.” Research Journal of Applied Sciences 12 (2): 205–223. doi:10.3923/rjasci.2017.205.223.
   Google Scholar
• Isaac, O., A. Aldholay, Z. Abdullah, and T. Ramayah. 2019. “Online Learning Usage Within Yemeni Higher Education: The Role of Compatibility and Task-Technology fit as Mediating Variables in the IS Success Model.” Computers & Education 136 (November 2017): 113–129. doi:10.1016/j.compedu.2019.02.012.
   Google Scholar
• Jadrić, M., M. Ćukušić, and T. Mijač. 2021. “Relating Smart Governance as a University Feature to Students’ University Perceptions.” Journal of Information and Organizational Sciences 45 (1): 1–20. doi:10.31341/jios.45.1.1.
   Web of Science ®Google Scholar
• Jeyaraj, A. 2020. “DeLone & McLean Models of Information System Success: Critical Meta-Review and Research Directions.” International Journal of Information Management 54 (November 2019): 102139. doi:10.1016/j.ijinfomgt.2020.102139.
   Google Scholar
• Judson, K. M., and S. A. Taylor. 2014. “Moving from Marketization to Marketing of Higher Education: The Co-Creation of Value in Higher Education.” Higher Education Studies 4 (1), doi:10.5539/hes.v4n1p51.
   Google Scholar
• Ke, P., and F. Su. 2018. “Mediating Effects of User Experience Usability: An Empirical Study on Mobile Library Application in China.” The Electronic Library 36 (5): 892–909. doi:10.1108/EL-04-2017-0086.
   Web of Science ®Google Scholar
• Kim-Soon, N., M. A. Ibrahim, W. Razzaly, A. R. Ahmad, and N. M. X. Sirisa. 2017. “Mobile Technology for Learning Satisfaction among Students at Malaysian Technical Universities (MTUN).” Advanced Science Letters 23 (1): 223–226. doi:10.1166/asl.2017.7140.
   Google Scholar
• King, R., E. F. Churchill, and C. Tan. 2017. Designing with Data. California, USA: O‘Reilly.
   Google Scholar
• Koranteng, F. N., F. K. Sarsah, E. Kuada, and S. A. Gyamfi. 2019. “An Empirical Investigation Into the Perceived Effectiveness of Collaborative Software for Students’ Projects.” Education and Information Technologies 25: 1085–1108. doi:10.1007/s10639-019-10011-7.
   Web of Science ®Google Scholar
• Kumar, S., and B. Singh. 2022. “What Drives Students to Adopt m-Learning Apps? The Role of e-WOM in Signalling Theory Perspective.” Behaviour & Information Technology. doi:10.1080/0144929X.2022.2107950.
   Web of Science ®Google Scholar
• Lashayo, D. M., M. H. Alkawaz, and M. G. Md Johar. 2018. “Adoption of E-Learning Systems in Tanzania‘s Universities: A Validated Multi-Factors Instructor‘s Model.” Journal of Theoretical and Applied Information Technology 96 (20): 6864–6876.
   Google Scholar
• Lee, J.-K., and W.-K. Lee. Jan. 2008. “The Relationship of e-Learner‘s Self-Regulatory Efficacy and Perception of e-Learning Environmental Quality.” Computers in Human Behavior 24: 32–47. doi:10.1016/j.chb.2006.12.001.
   Web of Science ®Google Scholar
• Lemon, K. N., and P. C. Verhoef. 2016. “Understanding Customer Experience Throughout the Customer Journey.” Journal of Marketing 80 (6): 69–96. doi:10.1509/jm.15.0420.
   Web of Science ®Google Scholar
• Limani, Y., E. Hajrizi, L. Stapleton, and M. Retkoceri. 2019. “Digital Transformation Readiness in Higher Education Institutions (hei):The Case of Kosovo.” IFAC-PapersOnLine 52 (25): 52–57. doi:10.1016/j.ifacol.2019.12.445.
   Google Scholar
• Linsinbigler, V., C. Lowder, J. Mattson, A. Murphy-Lang, and S. LoPresto. 2021. “User-Centered Design of a Library Tutorials Page: A Solution to Digital Hoarding.” Journal of Library & Information Services in Distance Learning 0 (0): 1–15. doi:10.1080/1533290X.2021.1938787.
   Google Scholar
• Lu, H., P. Lin, C. Lo, and M. Wu. 2012. “A Review of Information System Evaluation Methods.” In Int. Conf. Softw. Comput. Appl. (ICSCA 2012) IPCSIT, vol. 41, no. Icsca, 243–248.
   Google Scholar
• Lwoga, E. T. 2013. “Measuring the Success of Library 2.0 Technologies in the African Context: The Suitability of the DeLone and McLean‘s Model.” Campus-Wide Information Systems 30 (4): 288–307. doi:10.1108/CWIS-02-2013-0011.
   Google Scholar
• Lwoga, E. T. 2014. “Integrating Web 2.0 Into an Academic Library in Tanzania.” The Electronic Library 32 (2): 183–202. doi:10.1108/EL-06-2012-0058.
   Web of Science ®Google Scholar
• Mahlke, S., and M. Thüring. 2007. “Studying Antecedents of Emotional Experiences in Interactive Contexts.” In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI‘07), 915–918. New York, NY: ACM.
   Google Scholar
• Marangunić, N., and A. Granić. 2015. “Technology Acceptance Model: A Literature Review from 1986 to 2013.” Universal Access in the Information Society 14 (1): 81–95. doi:10.1007/s10209-014-0348-1.
   Web of Science ®Google Scholar
• Marjanovic, U., N. Simeunovic, M. Delić, Z. Bojanic, and B. Lalic. 2018. “Assessing the Success of University Social Networking Sites: Engineering Students’ Perspective.” International Journal of Engineering Education 34 (4): 1363–1375.
   Web of Science ®Google Scholar
• Marsh, H. W., and D. Hocevar. 1985. “Application of Confirmatory Factor Analysis to the Study of Self-Concept: First- and Higher Order Factor Models and Their Invariance Across Groups.” Psychological Bulletin 97 (3): 562–582. doi:10.1037/0033-2909.97.3.562.
   Web of Science ®Google Scholar
• Martins, J., F. Branco, M. Au-Yong-Oliveira, R. Gonçalves, and F. Moreira. 2019a. “Higher Education Students Perspective on Education Management Information Systems: An Initial Success Model Proposal.” International Journal of Technology and Human Interaction 15 (2): 1–10. doi:10.4018/IJTHI.2019040101.
   Web of Science ®Google Scholar
• Martins, J., F. Branco, R. Gonçalves, M. Au-Yong-Oliveira, T. Oliveira, M. Naranjo-Zolotov, and F. Cruz-Jesus. 2019b. “Assessing the Success Behind the use of Education Management Information Systems in Higher Education.” Telematics and Informatics 38 (October 2018): 182–193. doi:10.1016/j.tele.2018.10.001.
   Google Scholar
• Maxwell-Stuart, R., B. Taheri, A. S. Paterson, K. O‘Gorman, and W. Jackson. 2018. “Working Together to Increase Student Satisfaction: Exploring the Effects of Mode of Study and fee Status.” Studies in Higher Education 43 (8): 1392–1404. doi:10.1080/03075079.2016.1257601.
   Web of Science ®Google Scholar
• Mijač, T. 2021. “Determinante uspjega digitalnih usluga u visokom obrazovanju,” University of Split, Faculty of Economy, Business and Tourism. [Online]. Available: https://dr.nsk.hr/islandora/object/efst%3A4779.
   Google Scholar
• Minge, M., and M. Thüring. 2018. “Hedonic and Pragmatic Halo Effects at Early Stages of User Experience.” International Journal of Human-Computer Studies 109 (June 2016): 13–25. doi:10.1016/j.ijhcs.2017.07.007.
   Google Scholar
• Mohammadi, H. 2015. “Investigating Users’ Perspectives on e-Learning: An Integration of TAM and IS Success Model.” Computers in Human Behavior 45: 359–374. doi:10.1016/j.chb.2014.07.044.
   Web of Science ®Google Scholar
• Mohammadi, F., and F. Mahmoodi. 2019. “Factors Affecting Acceptance and Use of Educational Wikis: Using Technology Acceptance Model (3).” Interdisciplinary Journal of Virtual Learning in Medical Sciences In Press (In Press), doi:10.5812/ijvlms.87484.
   Google Scholar
• Mtebe, J. S., and R. Raisamo. 2014. “A Model for Assessing Learning Management System Success in Higher Education in sub-Saharan Countries.” The Electronic Journal of Information Systems in Developing Countries 61 (1): 1–17. doi:10.1002/j.1681-4835.2014.tb00436.x.
   Google Scholar
• Nguyen, T. D., K. Shirahada, and M. Kosaka. 2012. “A Consideration on University Branding Based on SDL (Service Dominant Logic): The Lens of Stakeholders’ Value co-Creation.” In 2012 9th Int. Conf. Serv. Syst. Serv. Manag. - proc. ICSSSM‘12, 779–784.
   Google Scholar
• Norman, D., J. Miller, and A. Henderson. 1995. “What you see, Some of What‘s in the Future, and how we go About Doing it: Hi at Apple Computer.” In Conference Companion on Human Factors in Computing Systems (CHI‘95). Denver, CO, New York, NY: ACM, p. 155.
   Google Scholar
• Nurhas, I., B. R. Aditya, D. W. Jacob, and J. M. Pawlowski. 2021. “Understanding the Challenges of Rapid Digital Transformation: The Case of COVID-19 Pandemic in Higher Education.” Behaviour & Information Technology 41 (0): 1–17. doi:10.1080/0144929X.2021.1962977.
   Google Scholar
• Obaid, T. 2019. “Digital Transformation in Higher Education UniSZA Case Study,” no. February, 2019.
   Google Scholar
• Oliveira, M. A.-Y., R. Goncalves, J. Martins, and F. Branco. 2018. “The Social Impact of Technology on Millennials and Consequences for Higher Education and Leadership.” Telematics and Informatics 35: 954–963. doi:10.1016/j.tele.2017.10.007
   Web of Science ®Google Scholar
• Orehovački, T., A. Granić, and D. Kermek. 2013. “Evaluating the Perceived and Estimated Quality in use of Web 2.0 Applications.” Journal of Systems and Software 86 (12): 3039–3059. doi:10.1016/j.jss.2013.05.071.
   Web of Science ®Google Scholar
• Organ, D. W. 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA, England: Lexington Books/D. C. Heath and Com.
   Google Scholar
• Pallot, M. 2012. “A Holistic Model of User Experience,” Heberg. Blog Retrieved, p. http://www.cwe-projects.eu/pub/bscw.cgi/715404.
   Google Scholar
• Pasini, A., E. Estevez, and P. Pesado. 2019. “Assessment Model for Digital Services Provided by Higher Education Institutions.” In Proceedings of the 20th Annual International Conference on Digital Government Research, 468–477.
   Google Scholar
• Petter, S., W. DeLone, and E. McLean. 2008. “Measuring Information Systems Success.” European Journal of Information Systems 17: 236–263. doi:10.1057/ejis.2008.15.
   Web of Science ®Google Scholar
• Petter, S., W. DeLone, and E. R. McLean. 2013. “Information Systems Success: The Quest for the Independent Variables.” Journal of Management Information Systems 29 (4): 7–62. doi:10.2753/MIS0742-1222290401
   Web of Science ®Google Scholar
• Petter, S., and E. R. McLean. 2009. “A Meta-Analytic Assessment of the DeLone and McLean IS Success Model: An Examination of IS Success at the Individual Level.” Information & Management 46 (3): 159–166. doi:10.1016/j.im.2008.12.006.
   Web of Science ®Google Scholar
• Phu, Q., T. Phan, M. Pilik, L. Hoang, and L. Nguyen. 2018. “Value Co-Creation and Behavioral Intention in Social Commerce: The Role of Technology acceptance model Quyen Phu Thi Phan, Michal Pilik, Lien Hoang Luong Nguyen.” In ICFE 2018 - The 5th International Conference on Finance and Economics, 1–15.
   Google Scholar
• Pinho, C., M. Franco, and L. Mendes. 2018. “Web Portals as Tools to Support Information Management in Higher Education Institutions: A Systematic Literature Review.” International Journal of Information Management 41 (May 2017): 80–92. doi:10.1016/j.ijinfomgt.2018.04.002.
   Google Scholar
• Preece, J., Y. Rogers, and H. Sharp. 2019. Interaction Design; Beyond Human-Computer Interaction. 5th ed. Wiley.
   Google Scholar
• Pringgandani, S., A. A. Tanuwijaya, S. Andylesmana, S. Williem, and J. S. Suroso. 2018. “Measurement of E-Learning Success with Adopting the Delone & Mclean Model (University Study Case in South Jakarta).” Journal of Theoretical and Applied Information Technology 96 (19): 6278–6290.
   Google Scholar
• Proctor, R. W., and K.-P. L. Vu. 2010. “Cumulative Knowledge and Progress in Human Factors.” Annual Review of Psychology 61 (1): 623–651. doi:10.1146/annurev.psych.093008.100325.
   PubMedGoogle Scholar
• Qasem, Y. A. M., R. Abdullah, Y. Yaha, and R. Atana. 2020. “Continuance use of Cloud Computing in Higher Education Institutions: A Conceptual Model.” Applied Sciences 10 (19), doi:10.3390/APP10196628.
   Google Scholar
• Qi, D., M. Zhang, and Y. Zhang. 2020. “Resource Integration, Value co-Creation and Continuance Intention in MOOCs Learning Process.” Interactive Learning Environments, doi:10.1080/10494820.2020.1802299.
   Web of Science ®Google Scholar
• Rahman, I. K. A., and M. Mia. 2020. “Strategic Traits of Management System Standards on Business Performance: A Second-Order Structural Equation Modeling.” Journal of critical reviews 7 (4): 1086–1096.
   Google Scholar
• Ramayah, T., N. H. Ahmad, and M. C. Lo. 2010. “The Role of Quality Factors in Intention to Continue Using an e-Learning System in Malaysia.” Procedia - Social and Behavioral Sciences 2 (2): 5422–5426. doi:10.1016/j.sbspro.2010.03.885.
   Google Scholar
• Reis, J., M. Amorim, and N. Melao. 2018. “Towards the Measuring Criteria of IT Project Success in University Context.” Springer Nat 745 (May): 411–421. doi:10.1007/978-3-319-77712-2.
   Google Scholar
• Richter, M., and M. Fluckiger. 2014. User-Centered Engineering. Berlin: Springer.
   Google Scholar
• Rodríguez-López, N. 2021. “Understanding Value co-Creation in Virtual Communities: The key Role of Complementarities and Trade-Offs.” Information & Management 58 (5), doi:10.1016/j.im.2021.103487.
   Web of Science ®Google Scholar
• Rodrigues, L. S. 2017. “Challenges of Digital Transformation in Higher Education Institutions: A Brief Discussion.” In Proceedings of 30th IBIMA Conference, 4490–4493.
   Google Scholar
• Saeed, T., S. Almas, H. Anis-ul-Haq, and G. Niazi. 2014. “Service-orientation and Teaching Quality: Business Degree Students’ Expectations of Effective Teaching.” International Journal of Conflict Management 25 (3): 214–225. doi:10.1108/IJCMA-12-2012-0091
   Web of Science ®Google Scholar
• Saghapour, M., M. Iranmanesh, S. Zailani, and G. G. G. Goh. 2018. “An Empirical Investigation of Campus Portal Usage.” Education and Information Technologies 23 (2): 777–795. doi:10.1007/s10639-017-9635-9.
   Web of Science ®Google Scholar
• Sarmah, B., Z. Rahman, and S. Kamboj. 2017. “Customer co-Creation and Adoption Intention Towards Newly Developed Services: An Empirical Study.” International Journal of Culture, Tourism and Hospitality Research 11 (3): 372–391. doi:10.1108/IJCTHR-07-2016-0070.
   Web of Science ®Google Scholar
• Schlesinger, W., A. Cervera, and M. Bonillo. Aug. 2015. “Key Elements in Building Relationships in the Higher Education Services Context.” Journal of Promotion Management 21: 475–491. doi:10.1080/10496491.2015.1051403.
   Google Scholar
• Schmidthuber, L., D. Hilgers, T. Gegenhuber, and S. Etzelstorfer. 2017. “The Emergence of Local Open Government: Determinants of Citizen Participation in Online Service Reporting.” Government Information Quarterly 34 (3): 457–469. doi:10.1016/j.giq.2017.07.001.
   Web of Science ®Google Scholar
• See-To, E. W., and K. K. Ho. 2014. “Value co-Creation and Purchase Intention in Social Network Sites: The Role of Electronic Word-of-Mouth and Trust – A Theoretical Analysis.” Computers in Human Behavior 31 (1): 182–189. doi:10.1016/j.chb.2013.10.013
   Web of Science ®Google Scholar
• Semeon, G., S. Negash, and P. Musa. 2010. “The Success of Student Information Management System: The Case of Higher Education Institution in Ethiopia.” In 16th Am. Conf. Inf. Syst. 2010, AMCIS 2010, vol. 6, no. January, 4522–4532.
   Google Scholar
• Seo, K. K., S. Lee, and B. Do Chung. 2016. “Effects of Perceived Usability and Aesthetics on Emotional Responses in Different Contexts of Use.” International Journal of Human-Computer Interaction 32 (6): 445–459. doi:10.1080/10447318.2016.1160537.
   Web of Science ®Google Scholar
• Shaltoni, A. M., H. Khraim, A. Abuhamad, and M. Amer. 2015. “Exploring Students’ Satisfaction with Universities’ Portals in Developing Countries a Cultural Perspective.” The International Journal of Information and Learning Technology 32 (2): 82–93. doi:10.1108/IJILT-12-2012-0042.
   Google Scholar
• Shaltoni, A. M., H. Khraim, A. Abuhamad, and M. Amer. 2016. “Exploring Students’ Satisfaction with Universities’ Portals in Developing Countries.” The International Journal of Information and Learning Technology 48: 409–415. doi:10.1007/978-3-642-21735-7.
   Google Scholar
• Shin, D.-H. 2017. “Conceptualizing and Measuring Quality of Experience of the Internet of Things: Exploring how Quality is Perceived by Users.” Information & Management 54 (8): 998–1011. doi:10.1016/j.im.2017.02.006.
   Web of Science ®Google Scholar
• Sillence, E., J. A. Dawson, K. McKellar, and N. Neave. 2022. “How do students use digital technology to manage their universitybased data strategies accumulation difficulties and feelings of overload.” Behaviour & Information Technology 1–10. doi:10.1080/0144929X.2022.2126948.
   Web of Science ®Google Scholar
• Singh, A., S. Sharma, and M. Paliwal. Jan. 2021. “Adoption Intention and Effectiveness of Digital Collaboration Platforms for Online Learning: The Indian Students’ Perspective.” Interactive Technology and Smart Education 18 (4): 493–514. doi:10.1108/ITSE-05-2020-0070.
   Web of Science ®Google Scholar
• Strebe, R. 2016. “Aesthetics on the web: Effects on Approach and Avoidance Behaviour.” Behaviour & Information Technology 35 (1): 4–20. doi:10.1080/0144929X.2015.1070202.
   Web of Science ®Google Scholar
• Sultan, P., and H. Y. Wong. 2019. “How Service Quality Affects University Brand Performance, University Brand Image and Behavioural Intention: The Mediating Effects of Satisfaction and Trust and Moderating Roles of Gender and Study Mode.” Journal of Brand Management 26 (3): 332–347. doi:10.1057/s41262-018-0131-3.
   Web of Science ®Google Scholar
• Sutarso, Y., R. E. Halim, T. E. Balqiah, and P. Tjiptoherijanto. 2019. “Understanding Customer co-Creation Activities in Higher Education: Groupings, Characteristics and Implications.” International Journal of Business & Society 20 (S1): 42–56.
   Google Scholar
• Szymkowiak, A., B. Melović, M. Dabić, K. Jeganathan, and G. S. Kundi. 2021. “Information Technology and Gen Z: The Role of Teachers, the Internet, and Technology in the Education of Young People.” Technology in Society 65: 101565. doi:10.1016/j.techsoc.2021.101565.
   Web of Science ®Google Scholar
• Tari Kasnakoglu, B. 2016. “Antecedents and Consequences of co-Creation in Credence-Based Service Contexts.” The Service Industries Journal 36 (1–2): 1–20. doi:10.1080/02642069.2016.1138472.
   Web of Science ®Google Scholar
• Tarı Kasnakoğlu, B., and H. Mercan. 2020. “Co-creating Positive Outcomes in Higher Education: Are Students Ready for co-Creation?” Journal of Marketing for Higher Education 32 (0): 1–16. doi:10.1080/08841241.2020.1825031.
   Google Scholar
• Taylor, S. A., and K. M. Judson. 2011. “A Service Perspective on the Marketization of Undergraduate Education.” Service Science 3 (2): 110–126. doi:10.1287/serv.3.2.110.
   Google Scholar
• Teeroovengadum, V., T. J. Kamalanabhan, and A. K. Seebaluck. 2016. “MEasuring Service Quality in Higher Education.” Quality Assurance in Education 24 (2): 244–258. doi:10.1108/QAE-06-2014-0028
   Web of Science ®Google Scholar
• Thielsch, M. T., and C. Thielsch. 2018. “Depressive Symptoms and web User Experience.” PeerJournal 6: e4439. doi:10.7717/peerj.4439.
   Google Scholar
• Thomas, P. Y., R. N. Mmereki, and R. L. Boy. 2018. “Evaluation of an Academic and Student Administration System in its Post-Implementation Phase: A Case Study at the University of Botswana.” International Journal of Enterprise Information Systems 14 (3): 79–90. doi:10.4018/IJEIS.2018070104.
   Google Scholar
• Thoring, A., D. Rudolph, and R. Vogl. 2017. “Digitalization of Higher Education from a Student‘s Point of View.” EUNIS Pap 47: 1–10.
   Google Scholar
• Thoring, A., D. Rudolph, and R. Vogl. 2018. “The Digital Transformation of Teaching in Higher Education from an Academic‘s Point of View: An Explorative Study.” In Learning and Collaboration Technologies. Design, Development and Technological Innovation: 5th International Conference, LCT 2018, Held as Part of HCI International 2018, Las Vegas, NV, USA, July 15-20, 2018, Proceedings, Part I 5, 294–309.
   Google Scholar
• Uddin, M., K. Ali, and M. A. Khan. 2018. “Impact of Service Quality (SQ) on Student Satisfaction: Empirical Evidence in the Higher Education Context of Emerging Economy.” AL-ABQARI: Journal of Islamic Social Sciences and Humanities October: 31–67. doi:10.33102/abqari.vol16no1.8.
   Google Scholar
• Vargo, S. L., and R. F. Lusch. 2006. “Service-Dominant Logic What It Is, What It Is Not, What It Might Be.” In The Service Dominant Logic of Marketing: Dialog, Debate, and Directions, no. January, edited by S. L. Vargo and R. F. Lusch, 43–56. New York: Routledge .
   Google Scholar
• Vargo, S. L., and R. F. Lusch. 2008. “Service-Dominant Logic Continuing the Evolution.” Journal of the Academy of Marketing Science 36: 1–10. doi:10.1007/s11747-007-0069-6.
   Web of Science ®Google Scholar
• Venkatesh, V., M. G. Morris, G. B. Davis, and F. D. Davis. 2003. “User Acceptance of Information Technology: Toward a Unified View.” MIS Quarterly 27 (3): 425–478. doi:10.2307/30036540.
   Web of Science ®Google Scholar
• Vindaca, O., and V. Lubkina. 2020. “Transformative Digital Learning in the Context of Higher Education: Definition and Basic Concepts.” Rural Environment. Education. Personality.(REEP) Proceedings of the 13th International Scientific Conference, vol. 13, no. May, pp. 177–184.
   Google Scholar
• Wang, W.-C. 2017. “Understanding User Experience of News Applications by Taxonomy of Experience (ToE).” Behaviour & Information Technology, 1137–1147. doi:10.1080/0144929X.2017.1359337. To.
   Web of Science ®Google Scholar
• Wang, L.-Y.-K., S.-L. Lew, S.-H. Lau, and M.-C. Leow. 2019. “Usability Factors Predicting Continuance of Intention to use Cloud e-Learning Application.” Heliyon 5 (6): e01788. doi:10.1016/j.heliyon.2019.e01788.
   PubMed Web of Science ®Google Scholar
• Wani, M., V. Raghavan, D. Abraham, and V. Kleist. 2017. “Beyond Utilitarian Factors: User Experience and Travel Company Website Successes.” Information Systems Frontiers 19 (4): 769–785. doi:10.1007/s10796-017-9747-1.
   Web of Science ®Google Scholar
• Wanko, C. E. T., J. R. K. Kamdjoug, and S. F. Wamba. 2019. “Study of a Successful ERP Implementation Using an Extended Information Systems Success Model in Cameroon Universities: Case of CUCA.” In New Knowledge in Information Systems and Technologies: Volume 1, 727–737.
   Google Scholar
• Watchaton, A., and D. Krairit. 2019. “Exploring University Perceptions of IS Implementation and Attributes of Success: A Case Study of Public Universities in Thailand.” Information Technology for Development 26 (0): 1–26. doi:10.1080/02681102.2019.1643281.
   Google Scholar
• Windasari, N. A., F. ren Lin, and Y. C. Kato-Lin. 2021. “Continued use of Wearable Fitness Technology: A Value co-Creation Perspective.” International Journal of Information Management 57 (December 2020): 102292. doi:10.1016/j.ijinfomgt.2020.102292.
   Google Scholar
• Xiao, J. 2019. “Digital Transformation in Higher Education: Critiquing the Five-Year Development Plans (2016-2020) of 75 Chinese Universities.” Distance Education 40 (4): 515–533. doi:10.1080/01587919.2019.1680272.
   Web of Science ®Google Scholar
• Xu, F., and J. T. Du. 2018. “Factors Influencing Users’ Satisfaction and Loyalty to Digital Libraries in Chinese Universities.” Computers in Human Behavior 83: 64–72. doi:10.1016/j.chb.2018.01.029.
   Web of Science ®Google Scholar
• Xu, F., and J. T. Du. 2019. “Examining Differences and Similarities Between Graduate and Undergraduate Students’ User Satisfaction with Digital Libraries.” The Journal of Academic Librarianship 45 (6): 102072. doi:10.1016/j.acalib.2019.102072.
   Web of Science ®Google Scholar
• Yakubu, M. N., and S. I. Dasuki. 2018. “Assessing ELearning Systems Success In Nigeria: An Application of the DeLone and McLean System Success Model.” Journal of Information Technology Education: Research 17: 182–202. doi:10.28945/4077.
   Google Scholar
• Yi, Y., and T. Gong. 2013. “Customer Value co-Creation Behavior: Scale Development and Validation.” Journal of Business Research 66 (9): 1279–1284. doi:10.1016/j.jbusres.2012.02.026.
   Web of Science ®Google Scholar
• Zarour, M., and M. Alharbi. 2018. “User Experience Framework That Combines Aspects, Dimensions, and Measurement Methods.” Cogent Engineering 2010 (2017): 1–25. doi:10.1080/23311916.2017.1421006.
   Google Scholar