Mediating Roles of Service Innovation and Perceived Corruption in the Relationship between E-government and Citizens’ Satisfaction

References

• Alias, E. S., Idris, S. H. M., Ashaari, N. S., & Kasimin, H. (2011). Evaluating e-government services in Malaysia using the EGOVSAT model. Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, (pp.1–5). Bandung: IEEE.
   Google Scholar
• Amosun, T. S., Chu, J., Rufai, O. H., Muhideen, S., Shahani, R., & Gonlepa, M. K. (2021). Does e-government help shape citizens’ engagement during the COVID-19 crisis? A study of mediational effects of how citizens perceive the government. Online Information Review. https://doi.org/10.1108/OIR-10-2020-0478
   Web of Science ®Google Scholar
• Andersen, T. B. (2009). E-government as an anti-corruption strategy. Information Economics and Policy, 21(3), 201–210. https://doi.org/10.1016/j.infoecopol.2008.11.003
   Web of Science ®Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two step approaches. Psychological Bulletin, 103(3), 411–423. https://psycnet.apa.org/doi/10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Archmann, S., & Iglesias, J. C. (2010). eGovernment - a driving force for innovation and efficiency in public administration. EIPASCOPE, 1, 29–36. http://aei.pitt.edu/14694/1/20100519110452_Eipascope_2010_1eGovernment.pdf
   Google Scholar
• Awang, Z. (2012). A handbook on structural equation modelling using AMOS. Universiti Technologi MARA press.
   Google Scholar
• Barker, T., & Carter, D. L. (1994). Police deviance (3rd edn). Anderson.
   Google Scholar
• Basyal, D. K., Poudyal, N., & Seo, J. (2018). Does e-government reduce corruption? evidence from a heterogeneous panel data model. Transforming Government: People, Process and Policy, 12(2), 134–154. https://doi.org/10.1108/TG-12-2017-0073
   Google Scholar
• Belanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. The Journal of Strategic Information Systems, 17(2), 165–176. https://doi.org/10.1016/j.jsis.2007.12.002
   Web of Science ®Google Scholar
• Bentler, P. M. (1992). On the fit of models to covariances and methodology to the bulletin. Psychological Bulletin, 112(3), 400–404. https://psycnet.apa.org/doi/10.1037/0033-2909.112.3.400
   PubMed Web of Science ®Google Scholar
• Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (pp. 136–162). Sage.
   Google Scholar
• Byrne, B. M. (1994). Structural equation modeling with EQS and EQS/Windows. Sage Publications.
   Google Scholar
• Castro, C., & Lopes, I. C. (2022). E-government as a tool in controlling corruption. International Journal of Public Administration. https://doi.org/10.1080/01900692.2022.2076695
   Web of Science ®Google Scholar
• Chan, F. K. Y., Thong, J. Y. L., Brown, S. A., & Venkatesh, V. (2021). Service design and citizen satisfaction with E-government services: A multidimensional perspective. Public Administration Review, 81(5), 874–894. https://doi.org/10.1111/puar.1330
   Web of Science ®Google Scholar
• Chatzopoulou, C., Tsolkanakis, D., Vasileiadou, S. M., Kyriakidis, K., Skoutzouri, K., Kirtikidou, D., Shah, S. I. H., & Peristeras, V. (2022). E-Government and COVID-19: An empirical study in Greece. In E. Garoufallou, M. A. Ovalle-Perandones, & A. Vlachidis (Eds.), Metadata and semantic research. MTSR 2021. Communications in computer and information science (pp. 1537, 307–321). Springer. https://doi.org/10.1007/978-3-030-98876-0_27
   Google Scholar
• Cheng, L.-H., Wen, C.-T., Li, E. Y., & Lin, T.-Y. (2012). Service innovation activities in e-government initiatives: The Taiwan experience. International Journal of Services Technology and Management, 17(1), 54–71. http://dx.doi.org/10.1504/IJSTM.2012.048025
   Google Scholar
• Chin, W. W., & Todd, P. A. (1995). On the use, usefulness, and ease of use of structural equation modeling in MIS research: A note of caution. MIS Quarterly, 19(2), 237–246. https://doi.org/10.2307/249690
   Web of Science ®Google Scholar
• Choudrie, J., & Dwivedi, Y. K. (2005). Investigating the research approaches for examining technology adoption issues. Journal of Research Practice, 1(1), Article–D1, 1–12. http://jrp.icaap.org/index.php/jrp/article/view/4/7
   Google Scholar
• den Hertog, P. (2000). Knowledge-intensive business services as co-producers of innovation. International Journal of Innovation Management, 4(4), 491–528. https://doi.org/10.1142/S136391960000024X
   Google Scholar
• DeVellis, R. F. (2012). Scale development: theory and applications. Sage.
   Google Scholar
• Dincer, O. (2019). Does corruption slow down innovation? Evidence from a cointegrated panel of U.S. states. European Journal of Political Economy, 56(C), 1–10. https://doi.org/10.1016/j.ejpoleco.2018.06.001
   Web of Science ®Google Scholar
• Farias, P., Garcia, A. C., & Zanabria, G. (2017). Understanding what has worked: Trends and lessons in service delivery. In S. Goldsmith, M. Flumian, G. Mendoza, J. Wiseman, M. Porrua, & P. C. Paez (Eds.), Governments that serve: Innovations that improve service delivery to citizens (pp. 19–33). IADB.
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Gallouj, F., & Windrum, P. (2009). Services and services innovation. Journal of Evolutionary Economics, 19(2), 141–148. https://doi.org/10.1007/s00191-008-0123-7
   Web of Science ®Google Scholar
• Garcia-Murillo, M. (2010). The effect of internet access on government corruption. Electronic Government, an International Journal, 7(1), 22–40. https://dx.doi.org/10.2139/ssrn.2008249
   Google Scholar
• Garcia-Murillo, M. A., & Ortega, R. (2010). Do e-Government initiatives reduce Corruption? https://doi.org/10.2139/ssrn.2012470
   Google Scholar
• Gefen, D. (2000). E-commerce: The role of familiarity and trust. Omega: The International Journal of Management Science, 28(6), 725–737. https://doi.org/10.1016/S0305-0483(00)00021-9
   Web of Science ®Google Scholar
• Gotoh, R. (2009). Critical factors increasing user satisfaction with e-government services. Electronic Government, an International Journal, 6(3), 252–264. https://doi.org/10.1504/EG.2009.024943
   Google Scholar
• Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1995). Multivariate data analysis with readings (4th Ed). Prentice Hall.
   Google Scholar
• Hair, J. F., Black, W. C., Rabin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th Ed). Prentice Hall.
   Google Scholar
• Hassan, B. A., Ahmed, A. M., Saeed, S. A., & Saeed, A. A. (2016). Evaluating e-Government services in Kurdistan Institution for strategic studies and scientific research using the EGOVSAT Model. Kurdistan Journal of Applied Research, 1(2), 1–7. https://kjar.spu.edu.iq/index.php/kjar/article/view/1/14
   Google Scholar
• Heeks, R. (1999). Information technology and the management of corruption. Development in Practice, 9(1/2) (pp. 184–189). https://www.jstor.org/stable/4029721#metadata_info_tab_contents
   Google Scholar
• Herlina, M., Saefuddin, A., & Nurhadryani, Y. (2013). Structural equation modeling in determining factors that influence user satisfaction of KRS Online IPB. Xplore, 2(1), 1–8. https://doi.org/10.29244/xplore.v1i2.12416
   Google Scholar
• Holmes-Smith, P., Coote, L., & Cunningham, E. (2006). Structural equation modeling: From the fundamental to advanced topics. Streams.
   Google Scholar
• Horan, T. A., & Abhichandani, T. (2006). Evaluating user satisfaction in an e-government initiative: Results of structural equation modelling and focus group discussions. Journal of Information Technology and Management, 17(4), 33–44.
   Google Scholar
• Horan, T. A., Abhichandani, T., & Rayalu, R. (2006). Assessing user satisfaction of e-government services: Development and testing of quality-in- use satisfaction with Advanced Traveler Information Systems (ATIS). 39th Hawaii International Conference on Systems Sciences. Kauai, Hawaii.
   Google Scholar
• Hoyle, R. H. (1995). The structural equation modelling approach: Basic concepts and fundamental issues. Sage Publications.
   Google Scholar
• Hu, P. J.-H., Brown, S. A., Thong, J. Y. L., Chan, F. K. Y., & Tam, K. Y. (2009). Determinants of service quality and continuance intention of online services: The case of eTax. Journal of the American Society for Information Science and Technology, 60(2), 292–306. https://doi.org/10.1002/asi.20956
   Web of Science ®Google Scholar
• Iorio, R., & Segnana, M. L. (2022). Is paying bribes worthwhile? Corruption and innovation in middle-income countries. Eurasian Business Review. https://doi.org/10.1007/s40821-022-00205-4
   Web of Science ®Google Scholar
• Kadampully, J. (2002). Innovation as core competency of a service organisation: The role of technology, knowledge and networks. European Journal of Innovation Management, 5(1), 18–26. https://doi.org/10.1108/14601060210415144
   Google Scholar
• Kaufmann, D., Kraay, A., & Zoido, P. (1999). Governance matters. World Bank Policy Research Working Paper n. 2196, Washington DC: The World Bank.
   Google Scholar
• Kaur, S. (2015). E-Governance- combating corruption strategy. International Journal of Computer Science and Technology, 6(3), 70–73.
   Google Scholar
• Kim, S., Kim, H. J., & Lee, H. (2009). An institutional analysis of an e-government system for anti-corruption: The case of OPEN. Government Information Quarterly, 26(1), 42–50. https://doi.org/10.1016/j.giq.2008.09.002
   Web of Science ®Google Scholar
• Kothari, C. R. (2004). Research methodology: methods and techniques. New Age International Publishers.
   Google Scholar
• Lupu, D., & Lazar, C. G. (2015). Influence of e-government on the level of corruption in some EU and non-EU states. Procedia Economics and Finance, 20, 365–371. https://doi.org/10.1016/S2212-5671(15)00085-4
   Google Scholar
• Lusch, R. F., Vargo, S. L., & Tanniru, M. (2009). Service, value networks and learning. Journal of the Academy of Marketing Science, 38(1), 19–31. https://doi.org/10.1007/s11747-008-0131-z
   Web of Science ®Google Scholar
• Mahagaonkar, P. (2008). Corruption and innovation: A grease or sand relationship? Jena Economic Research Papers 017. Friedrich Schiller University Jena and Max Planck Institute of Economics, Jena. https://www.econstor.eu/bitstream/10419/25713/1/560547560.PDF
   Google Scholar
• Mauro, P. (1995). Corruption and growth. The Quarterly Journal of Economics, 110(3), 681–712. https://doi.org/10.2307/2946696
   Web of Science ®Google Scholar
• Mishra, S. S. (2010). Achieving good governance through e-governance: An empirical study of Orissa. Icfai Journal of Governance and Public Policy, 5(3), 45–60.
   Google Scholar
• Mishra, S. S. (2021). Sailing through troubled water of pandemic by ‘Sound Governance’ boat: Lessons from Odisha, India. International Journal of Public Administration, 44(11–12), 1041–1049. https://doi.org/10.1080/01900692.2021.1934874
   Web of Science ®Google Scholar
• Mishra, S. S., & Abdullahi, M. M. (2020). Citizens’ satisfaction with government in a highly corrupt public life: Role of trust in democracy and civil society participation in Somalia. Journal of Asian and African Studies, 55(5), 762–779. https://doi.org/10.1177/002190961990019
   Web of Science ®Google Scholar
• Mishra, S. S., & Geleta, A. T. (2020). Can an E-Government system ensure citizens’ satisfaction without service delivery? International Journal of Public Administration, 43(3), 242–252. https://doi.org/10.1080/01900692.2019.1628053
   Web of Science ®Google Scholar
• Mistry, J. J., & Jalal, A. (2012). An empirical analysis of the relationship between e-government and corruption. The International Journal of Digital Accounting Research, 12(18), 145–176. http://dx.doi.org/10.4192/1577-8517-v12_6
   Google Scholar
• Nabilah, A. (2020). Innovation of public service based on E-Government: A study on SMS gateway website application of Pulosari Village, Bareng Sub-District, Jombang District. Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019), 154. https://doi.org/10.2991/aebmr.k.201116.001
   Google Scholar
• Nam, T. (2018). Examining the anti-corruption effect of e-government and the moderating effect of national culture: A cross country study. Government Information Quarterly, 35(2), 273–282. https://doi.org/10.1016/j.giq.2018.01.005
   Web of Science ®Google Scholar
• Nayak, S. (2017). E-governance in Odisha: Initiatives and implementation. Odisha Review, LXXIV(2–3), 80–94. http://magazines.odisha.gov.in/Orissareview/2017/Sep-Oct/engpdf/80-94.pdf
   Google Scholar
• Nguyen, N. A., Doan, Q. H., Nguyen, N. M., & Tran-Nam, B. (2016). The impact of petty corruption on firm innovation in Vietnam. Crime, Law, and Social Change, 65, 377–394. https://doi.org/10.1007/s10611-016-9610-1
   Google Scholar
• Nunnaly, J. (1978). Psychometric theory. McGraw-Hill.
   Google Scholar
• Park, H., & Blenkinsopp, J. (2011). The roles of transparency and trust in the relationship between corruption and citizen satisfaction. International Review of Administrative Sciences, 77(2), 254–274. http://dx.doi.org/10.1177/0020852311399230
   Web of Science ®Google Scholar
• Park, C. H., & Kim, K. (2020). E-government as an anti-corruption tool: Panel data analysis across countries. International Review of Administrative Sciences, 86(4), 691–707. https://doi.org/10.1177/0020852318822055
   Web of Science ®Google Scholar
• Pathak, R. D., Singh, G., Belwal, R., & Smith, R. F. I. (2007). E-governance and corruption: Developments and issues in Ethiopia. Public Organisation Review, 7(3), 195–208. https://doi.org/10.1007/s11115-007-0031-6
   Google Scholar
• Pellegata, A., & Memoli, V. (2018). Corruption and satisfaction with democracy: The conditional role of electoral disproportionality and ballot control. European Political Science Review, 10(3), 393–416. https://doi.org/10.1017/S1755773917000200
   Web of Science ®Google Scholar
• Peters, R. M., Janseen, M., & van Engers, T. (2004). Measurement of e-Government impact: Existing practices and shortcomings. Proceedings of the Sixth International Conference on Electronic Commerce (pp.480–488). https://doi.org/10.1145/1052220.1052281
   Google Scholar
• Podobnik, B., Shao, J., Njavro, D., Plamen, C. I., & Stanley, H. E. (2008). Influence of corruption on economic growth rate and foreign investment. The European Physical Journal. B, 63(4), 547–550. https://doi.org/10.1140/epjb/e2008-00210-2
   Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://psycnet.apa.org/doi/10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Proskuryakova, L., Abdrakhmanova, G., & Pitlik, H. (2013). Public sector e-innovations: E-government and its impact on corruption. SSRN Electronic Journal, 1–28. https://doi.org/10.2139/ssrn.2206964
   Google Scholar
• Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2013). Evaluating the validity of IS success models for the electronic government research: An empirical test and integrated model. International Journal of Electronic Government Research, 9(3), 1–22. http://doi.org/10.4018/jegr.2013070101
   Google Scholar
• Rana, N. P., Dwivedi, Y. K., Williams, M. D., & Weerakkody, V. (2014). Investigating success of an e-government initiative: Validation of an integrated IS success model. Information Systems Frontiers, 17(1), 127–142. https://doi.org/10.1007/s10796-014-9504-7
   Web of Science ®Google Scholar
• Randhawa, K., & Scerri, M. (2015). Service innovation: A review of the literature. In R. Agarwal, W. Selen, G. Roos, & R. Green (Eds.), The handbook of service innovation (pp. 27–51). Springer.
   Google Scholar
• Reddick, C. G. (2011). Citizen-centric e-governance and innovative developments of public services. Innovation and the Public Sector, 15, 217–233. http://doi.org/10.3233/978-1-60750-727-7-217
   Google Scholar
• Riaz, M. F., & Cantner, U. (2019). Revisiting the relationship between corruption and innovation in developing and emerging economies. Crime, Law, and Social Change. https://doi.org/10.1007/s10611-019-09867-0
   Web of Science ®Google Scholar
• Sachdeva, M., & Agarwal, R. (2011). Innovation in services and its measurement at firm level: A literature review. 9th ANZAM Operations, Supply Chain and Services Management Symposium, 402–425.
   Google Scholar
• Sampson, S. E. (2001). The unified services theory approach to services operations management. Proceedings of the 12th annual production and operations management society, Orlando, FL. https://www.pomsmeetings.org/meeting2001/2001/cd/papers/pdf/Sampson2.pdf
   Google Scholar
• Sampson, S. E. (2007). (Why we need) An operations paradigm for services. POMS—college of services, London Business School, UK. http://www.poms.org/conferences/cso2007/talks/02.pdf
   Google Scholar
• Sampson, S. E., & Chase, R. B. (2010). The service innovation toolkit. Brigham Young University, US (unpublished)
   Google Scholar
• Seo, J. W., & Mehedi, H. M. G. (2016). E-government efforts against corruption in Bangladesh: What we have done and what we have to do. International Journal of Political Science & Diplomacy, 2, 1–2. https://www.graphyonline.com/archives/archivedownload.php?pid=IJPSD-107
   Google Scholar
• Sheibani, M. Y., & Fariborzi, E. (2011). E-government services in Iran: Looking at citizen satisfaction. 2011 International conference on communication engineering and networks, 19, IPICSIT, Singapore, 19–24.
   Google Scholar
• Shim, D. C., & Eom, T. H. (2008). E-Government and anti-corruption: Empirical analysis of international data. International Journal of Public Administration, 31(3), 298–316. https://doi.org/10.1080/01900690701590553
   Google Scholar
• Siddiquee, N. A. (2008). E-government and innovation in service delivery: The Malaysian experience. International Journal of Public Administration, 31(7), 797–815. https://doi.org/10.1080/01900690701590553
   Google Scholar
• Sokim, T., Xiaolin, X., & Dong, H. (2015). E-government: Combating corruption and contribute to good governance. European Journal of Research in Social Sciences, 3(6), 42–47. https://www.idpublications.org/wp-content/uploads/2015/09/E-GOVERNMENT-COMBATTING-CORRUPTION-AND-CONTRIBUTE-TO-GOOD-GOVERNANCE.pdf
   Google Scholar
• Stockemer, D., & Sundstrom, A. (2013). Corruption and citizens’ satisfaction with democracy in Europe: What is the empirical linkage? Z Vgl Polit Wiss, 7(1), 137–157. https://doi.org/10.1007/s12286-013-0168-3
   Google Scholar
• Ta, D. T., & Yang, C. (2018). Exploring the impacts of service innovation on customer satisfaction in the telecom industry: A perspective from interactive and supportive service innovations. International Journal of Innovation Management. https://doi.org/10.1142/S1363919618500536
   Google Scholar
• Vargo, S. L., & Lusch, R. F. (2006). Service-dominant logic: What it is, what it is not, what it might be. In R. F. Lusch & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 43–56). M.E. Sharpe.
   Google Scholar
• Wandaogo, A.-K. (2022). Does digitalization improve government effectiveness? Evidence from developing and developed countries. Applied Economics, 54(33), 3840–3860. https://doi.org/10.1080/00036846.2021.2016590
   Web of Science ®Google Scholar
• Weerakkody, V., Irani, Z., Lee, H., Hindi, N., & Osman, I. (2016). Are U.K. citizens satisfied with e-Government services? Identifying and testing antecedents of satisfaction. Information Systems Management, 33(4), 331–343. https://doi.org/10.1080/10580530.2016.1220216
   Web of Science ®Google Scholar
• Wen, J., & Cheng, L. (2007). Innovation in e-Government initiatives: New website service interfaces and market creation - the Taiwan experience. Portland International Conference on Management of Engineering & Technology, Portland, OR: IEEE, 2799–2806. https://doi.org/10.1109/PICMET.2007.4349621
   Google Scholar
• Xia, H., Tan, Q., & Bai, J. (2018). Corruption and technological innovation in private small-medium scale companies: does female top management play a role? Sustainability. https://doi.org/10.3390/su10072252
   Web of Science ®Google Scholar
• Yap, C. S., Ahmad, R., Newaz, F. T., & Mason, C. (2021). Continuous use and extended use of E-government portals in Malaysia. International Journal of Public Administration, 44(15), 1329–1340. https://doi.org/10.1080/01900692.2020.1759626
   Web of Science ®Google Scholar