Neighborhood governance during COVID-19: What is lost with reduced face-to-face communication?

References

• Andersson, K., & Andreasson, J. (2021). Being a group fitness instructor during the COVID-19 crisis: Navigating professional identity, social distancing, and community. Social Sciences, 10(4), 118.ISO 690. https://doi.org/10.3390/socsci10040118
   Google Scholar
• Bartels, K. P. (2013). Public encounters: The history and future of face‐to‐face contact between public professionals and citizens. Public Administration, 91(2), 469–483. https://doi.org/10.1111/j.1467-9299.2012.02101.x
   Web of Science ®Google Scholar
• Bartels, K. P. (2014). Communicative capacity: The added value of public encounters for participatory democracy. The American Review of Public Administration, 44(6), 656–674. https://doi.org/10.1177/0275074013478152
   Web of Science ®Google Scholar
• Bartels, K. P. (2016). Doing what’s necessary: How encounters in practice shape and improve interactive governance. In J. Edelenbos & I. Van Meerkerk (Eds.), Critical reflections on interactive governance (pp. 352–375). Edward Elgar Publishing.
   Google Scholar
• Birkinshaw, J., Ambos, T. C., & Bouquet, C. (2017). Boundary spanning activities of corporate HQ executives insights from a longitudinal study. Journal of Management Studies, 54(4), 422–454. https://doi.org/10.1111/joms.12260
   Web of Science ®Google Scholar
• Blijleven, W., & van Hulst, M. (2021). How do frontline civil servants engage the public? Practices, embedded agency, and Bricolage. The American Review of Public Administration, 51(4), 278–292.
   Web of Science ®Google Scholar
• Blok, S., Van der Beek, P., Albayrak, S., & van Dalfsen, F. (2020) Participatie en Inspraak in Coronatijd. Een onderzoek naar de effecten van COVID-19 op burgerparticipatie en inspraak. Berenschot. Retrieved March 16, 2021, from https://kennisopenbaarbestuur.nl/rapporten-publicaties/participatie-en-inspraak-in-coronatijd/
   Google Scholar
• Bosker, H. R., & Peeters, D. (2021). Beat gestures influence which speech sounds you hear. Proceedings of the Royal Society B, 288(1943), 20202419. https://doi.org/10.1098/rspb.2020.2419
   PubMed Web of Science ®Google Scholar
• Bovens, M. A. P., Hart, P., & Van Twist, M. J. W. (2012). Openbaar bestuur: Beleid, organisatie en politiek. Kluwer.
   Google Scholar
• Bovens, M., & Zouridis, S. (2002). From street-level to system-level bureaucracies: How information and communication technology is transforming administrative discretion and constitutional control. Public Administration Review, 62(2), 174–184. https://doi.org/10.1111/0033-3352.00168
   Web of Science ®Google Scholar
• Bowen, G. A. (2006). Grounded theory and sensitizing concepts. International Journal of Qualitative Methods, 5(3), 12–23. https://doi.org/10.1177/160940690600500304
   Google Scholar
• Boyd, D. (2010). Social network sites as networked publics: Affordances, dynamics, and implications. In Z. Papacharissi (Ed.), Networked self: Identity, community, and culture on social network sites (pp. 39–58). Routledge.
   Google Scholar
• Brake, K. (2014). What would Jane Jacobs have said and her relevance for today and tomorrow. In D. Schubert (Ed.), Contemporary perspectives on Jane Jacobs-reassessing the impacts of an urban visionary (pp. 233–240). Ashgate.
   Google Scholar
• Breek, P., Eshuis, J., & Hermes, J. (2021a). Sharing feelings about neighborhood transformation on Facebook: Online affective placemaking in Amsterdam-Noord. Journal of Urbanism: International Research on Placemaking and Urban Sustainability, 14(2), 145–164. https://doi.org/10.1080/17549175.2020.1814390
   Google Scholar
• Breek, P., Eshuis, J., & Hermes, J. (2021b). Street-level bureaucrats: Tensions and challenges in online placemaking. Journal of Place Management and Development. Advance online publication. https://doi.org/10.1108/JPMD-01-2021-0008
   Web of Science ®Google Scholar
• Breek, P., Hermes, J., Eshuis, J., & Mommaas, H. (2018). The role of social media in collective processes of place making: A study of two neighborhood blogs in Amsterdam. City and Community, 17(3), 906–924. https://doi.org/10.1111/cico.12312
   Web of Science ®Google Scholar
• Bucher, T., & Helmond, A. (2017). The affordances of social media platforms. In J. Burgess, T. Poell, & A. Marwick (Eds.), The SAGE handbook of social media (pp. 223–253). London and New York: Sage.
   Google Scholar
• Collins, R. (2004). Interaction ritual chains. Princeton University Press.
   Google Scholar
• Collins, R. (2011). Interaction rituals and the new electronic media. The Sociological Eye. Retrieved January 10, 2021, from http://sociological-eye.blogspot.nl/2011/01/interaction-rituals-and-new-electronic.html
   Google Scholar
• Collins, R. (2020). Social distancing as a critical test of the micro-sociology of solidarity. American Journal of Cultural Sociology, 8(3), 477–497. https://doi.org/10.1057/s41290-020-00120-z
   PubMed Web of Science ®Google Scholar
• Cooperrider, D., & Whitney, D. (2011). Appreciative inquiry: A positive revolution in change. ReadHowYouWant.com.
   Google Scholar
• Denzin, N., & Lincoln, Y. (2011). The SAGE handbook of qualitative research. SAGE.
   Google Scholar
• de Vries, D., & Pols, J. (2020, July) Effecten van sociale afstand op kwetsbare groepen in Nederland. Universiteit van Amsterdam.
   Google Scholar
• Falco, E., & Kleinhans, R. (2018). Beyond information-sharing. A typology of government challenges and requirements for two-way social media communication with citizens. Electronic Journal of e-Government, 16(1), 18–31. https://academic-publishing.org/index.php/ejeg/article/view/649/612
   Google Scholar
• Faraj, S., & Azad, B. (2012). The materiality of technology: An affordance perspective. Materiality and Organizing: Social Interaction in a Technological World, 237, 258.
   Google Scholar
• Fayard, A. L., & Weeks, J. (2007). Photocopiers and water-coolers: The affordances of informal interaction. Organization Studies, 28(5), 605–634. https://doi.org/10.1177/0170840606068310
   Web of Science ®Google Scholar
• Flyvbjerg, B. (2006). Five misunderstandings about case studies. Qualitative Inquiry, 12(2), 219–245. https://doi.org/10.1177/1077800405284363
   Web of Science ®Google Scholar
• Gemeente Amsterdam. (2021a). Wat is gebiedsgericht werken? Retrieved June 16, 2021, from https://www.amsterdam.nl/bestuur-organisatie/stadsdelen/gebiedsgericht-werken/gebiedsgericht/
   Google Scholar
• Gemeente Amsterdam. (2021b). Gebiedsmakelaars. Retrieved June 16, 2021, from https://www.amsterdam.nl/ondernemen/gebiedsmakelaars/
   Google Scholar
• Guest, A. M., & Oropesa, R. S. (1986). Informal social ties and political activity in the metropolis. Urban Affairs Quarterly, 21(4), 550–574. https://doi.org/10.1177/004208168602100407
   Google Scholar
• Hastings, A., & Matthews, P. (2015). Bourdieu and the big society: Empowering the powerful in public service provision? Policy and Politics, 43(4), 545–560. https://doi.org/10.1332/030557314X14080105693951
   Web of Science ®Google Scholar
• Hopkins, J. (2020). The concept of affordances in digital media. In H. Friese, M. Nolden, G. Rebane, & M. Schreiter (Eds.), Handbuch soziale praktiken und digitale alltagswelten (pp. 47–54). Wiesbaden: Springer. https://doi.org/10.1007/978-3-658-08357-1_67
   Google Scholar
• Hutchby, I. (2001). Technologies, texts and affordances. Sociology, 35(2), 441–456. https://doi.org/10.1177/S0038038501000219
   Google Scholar
• Jeffares, S. (2020). The virtual public servant: Artificial intelligence and frontline work. Palgrave Macmillan.
   Google Scholar
• Kalandides, A. (2018). Citizen participation: Towards a framework for policy assessment. Journal of Place Management and Development, 11(2), 152–164. https://doi.org/10.1108/JPMD-02-2018-0017
   Web of Science ®Google Scholar
• Kamp, L., & Welschen, S. (2019). Sociale cohesie in gentrificerende arbeiderswijken van Amsterdam-Noord. Beleid En Maatschappij, 46) 3(3), 366–389. https://doi.org/10.5553/BenM/138900692019046003004
   Google Scholar
• Kraut, R. E., Fussell, S. R., Brennan, S., & Siegel, J. (2002). A framework for understanding effects of proximity on collaboration: Implications for technologies to support remote collaborative work. In P. Hinds & S. Kiesler (Eds.), Technology and distributed work (pp. 137–162). Cambridge, MA: MIT Press
   Google Scholar
• Kruyen, P. M., & Van Genugten, M. (2020). Opening up the black box of civil servants’ competencies. Public Management Review, 22(1), 118–140. https://doi.org/10.1080/14719037.2019.1638442
   Web of Science ®Google Scholar
• Majoor, S. (2016). Werken in een gebied: gewoon doen in Amsterdam. In S. Majoor (Ed.), Werken in een gebied: gewoon doen in Amsterdam (pp. 7–13).
   Google Scholar
• Milikowski, F. (2018). Van wie is de stad: De strijd om Amsterdam. Atlas Contact.
   Google Scholar
• Ombudsman Metropool Amsterdam. (2021). Participanten het bos ingestuurd. Een onderzoek naar de uitvoering van een burgerparticipatietraject bij herinrichting van openbaar groen in stadsdeel Noord. https://www.Ombudsmanmetropool.nl/uploaded_files/article/Rapport_Ombudsman_Metropool_Amsterdam_7_juli_2021.pdf
   Google Scholar
• Onderzoek, Informatie en Statistiek. (2020). Honderdduizend Noorderlingen; De bevolking van Amsterdam-Noord toen en nu. Gemeente Amsterdam.
   Google Scholar
• Onderzoek, Informatie en Statistiek. (2021a). De positie van Amsterdamse minima in het gebruik van digitale middelen en media. Gemeente Amsterdam.
   Google Scholar
• Onderzoek, Informatie en Statistiek. (2021b). Ontwikkeling armoede in coronatijd. Gemeente Amsterdam.
   Google Scholar
• Onderzoek, Informatie en Statistiek. (2022). Van loket naar online. Gemeente Amsterdam.
   Google Scholar
• Papacharissi, Z. (2015). Affective publics: Sentiment, technology, and politics. New York: Oxford University Press.
   Google Scholar
• Papacharissi, Z. (2016). Affective publics and structures of storytelling: Sentiment, events and mediality. Information Communication & Society, 19(3), 307–324.
   Web of Science ®Google Scholar
• Pinto, M. B., Pinto, J. K., & Prescott, J. E. (1993). Antecedents and consequences of project team cross-functional cooperation. Management Science, 39(10), 1281–1297. https://doi.org/10.1287/mnsc.39.10.1281
   Web of Science ®Google Scholar
• Röcker, C. (2012). Informal communication and awareness in virtual teams. Communications in Information Science and Management Engineering, 2(5), 1–15. Retrieved from https://www.researchgate.net/profile/Carsten-Roecker/publication/265375692_Informal_Communication_and_Awareness_in_Virtual_Teams_-_Why_We_Need_Smart_Technologies_to_Support_Distributed_Teamwork/links/5409d6620cf2d8daaabf991c/Informal-Communication-and-Awareness-in-Virtual-Teams-Why-We-Need-Smart-Technologies-to-Support-Distributed-Teamwork.pdf
   Google Scholar
• Rossner, M. (2019). Storytelling rituals in jury deliberations. Oñati Socio-Legal Series, 9(5), 747–770. https://doi.org/10.35295/osls.iisl/0000-0000-0000-1038
   Google Scholar
• Schrock, A. R. (2015). Communicative affordances of mobile media: Portability, availability, locatability, and multimediality. International Journal of Communication, 9, 1229–1246. https://ijoc.org/index.php/ijoc/article/viewFile/3288/1363
   Web of Science ®Google Scholar
• Strydom, W., Puren, K., & Drewes, E. (2018). Exploring theoretical trends in placemaking: Towards new perspectives in spatial planning. Journal of Place Management and Development, 11(2), 165–180. https://doi.org/10.1108/JPMD-11-2017-0113
   Web of Science ®Google Scholar
• van Haperen, S., Uitermark, J., & van der Zeeuw, A. (2020). Mediated interaction rituals: A geography of everyday life and contention in Black Lives Matter. Mobilization: An International Quarterly, 25(3), 295–313. https://doi.org/10.17813/1086-671X-25-3-295
   Web of Science ®Google Scholar
• van Meerkerk, I., & Edelenbos, J. (2019). Becoming a competent boundary spanning public servant. In H. Sullivan, H. Sullivan, & H. Sullivan (Eds.), The Palgrave handbook of the public servant (pp. 1–15). Palgrave Macmillan.
   Google Scholar
• van Woerkum, C. (2002). Orality in environmental planning. European Environment, 12(3), 160–172. https://doi.org/10.1002/eet.290
   Google Scholar
• VNG Realisatie. (2020). Dienstverlening in de anderhalvemetersamenleving. Retrieved September 15, 2021, from https://vng.nl/sites/default/files/2020-05/handreiking-dienstverlening-anderhalve-meter-samenleving.pdf
   Google Scholar
• Wetenschappelijke Raad voor Regeringsbeleid. (2012). Vertrouwen in burgers (Vol. 88). Amsterdam University Press.
   Google Scholar
• Williams, P. (2012). Collaboration in public policy and practice: Perspectives on boundary spanners. Policy Press.
   Google Scholar
• Yin, R. K. (2018). Case study research and applications. Sage.
   Google Scholar