Approaches to co-creating successful public service innovations with citizens: A comparison of different governance traditions

References

• Alba, C. R., & Navarro, C. (2011). Administrative tradition and reforms in Spain: adaptation versus innovation. Public Administration, 89(3), 783–800.
   Web of Science ®Google Scholar
• Alonso, J. M., Clifton, J., & Díaz-Fuentes, D. (2016). The slow pace of public administration reform in Spain. In G. Hammerschmid, S. Van de Walle, & R. Andrews (Eds.), Public administration reforms in Europe. Edward Elgar.
   Google Scholar
• Ågotnes, G., & Midtgård, I. H. (2022). The turn towards co-creation within the Norwegian welfare state: Community work in new clothing? Nordic Social Work Research, doi:10.1080/2156857X.2021.1997791
   Google Scholar
• Bason, C. (2018). Leading public sector innovation: co-creating for a better society (2nd edn). Policy Press.
   Google Scholar
• Bentzen, TØ, Sørensen, E., & Torfing, J. (2020). Strengthening public service production, administrative problem solving, and political leadership through co-creation of innovative public value outcomes? The Innovation Journal, 25(1).
   Google Scholar
• Brandsen, T., Steen, T., & Verschuere, B. (2018). Co-production and co-creation: engaging citizens in public services. Routledge.
   Google Scholar
• Collins, D. (2003). Pretesting survey instruments: An overview of cognitive methods. Quality of Life Research, 12(3), 229–238.
   PubMed Web of Science ®Google Scholar
• Demircioglu, M. A., & Audretsch, D. B. (2017). Conditions for innovation in public sector organizations. Research Policy, 46(9), 1681–1691. doi:https://doi.org/10.1016/j.respol.2017.08.004
   Web of Science ®Google Scholar
• Fiss, P. C. (2011). Building better causal theories: A fuzzy set approach to typologies in organization research. Academy of Management Journal, 54(2), 393–420.
   Web of Science ®Google Scholar
• Fuglsang, L., & Rønning, R. (2014). Public service sector innovation in context. In L. Fuglsang, R. Rønning, & B. Enquist (Eds.), Framing innovation in public service sectors (pp. 219–223). Routledge.
   Google Scholar
• Gonzalez, R., Llopis, J., & Gasco, J. (2013). Innovation in public services: The case of Spanish local government. Journal of Business Research, 66(10), 2024–2033.
   Web of Science ®Google Scholar
• Greve, C., Ejersbo, N., Lægreid, P., & Rykkja, L. H. (2020). Unpacking Nordic administrative reforms: Agile and adaptive governments. International Journal of Public Administration, 43(8), 697–710. doi:10.1080/01900692.2019.1645688
   Web of Science ®Google Scholar
• Hansen, A. V., & Fuglsang, L. (2020). Living Labs as an innovation tool for public value creation: Possibilities and pitfalls. The Innovation Journal, 25(3), 1–21.
   Google Scholar
• Hartley, J. (2005). Innovation in governance and public services: Past and present. Public Money & Management, 25(1), 27–34. doi:10.1111/j.1467-9302.2005.00447.x
   Web of Science ®Google Scholar
• Hartley, J. (2013). Public and Private features of innovation. Handbook of Innovation in Public Services, 44–59. doi:10.4337/9781849809740.00011
   Google Scholar
• Hartley, J., Sørensen, E., & Torfing, J. (2013). Collaborative innovation: A viable alternative to market competition and organizational entrepreneurship. Public Administration Review, 73(6), 821–830.
   Web of Science ®Google Scholar
• Krogh, A. H., Sørensen, E., & Torfing, J. (2020). Samskabelse af innovative offentlige løsninger. In Samskaping: Sosial innovasjon for helse og velferd (pp. 45–65). Universitetsforlaget.
   Google Scholar
• Kuhlmann, S., & Wollmann, H. (2019). Introduction to comparative public administration: Administrative systems and reforms in Europe. Edward Elgar.
   Google Scholar
• Lægreid, P., Rykkja, L. H., et al. (2016). Norway: managerialism, incrementalism and collaboration. In G. Hammerschmid (Ed.), op. cit.
   Google Scholar
• Legewie, N. (2013). An introduction to applied data analysis with qualitative comparative analysis. Article presented at the Forum Qualitative Sozialforschung.
   Google Scholar
• Longest, K. C., & Vaisey, S. (2008). Fuzzy: A program for performing qualitative comparative analyses (QCA) in Stata. The Stata Journal, 8(1), 79–104. doi:10.1177/1536867X0800800106
   Web of Science ®Google Scholar
• Millar, M. M., & Dillman, D. A. (2011). Improving response to web and mixed-mode surveys. Public Opinion Quarterly, 75(2), 249–269. doi:10.1093/poq/nfr003
   Web of Science ®Google Scholar
• OECD/Eurostat. (2018). Oslo Manual 2018: Guidelines for collecting, reporting and using data on innovation. https://www.oecd-ilibrary.org/content/publication/9789264304604-en.
   Google Scholar
• Ordanini, A., Parasuraman, A., & Rubera, G. (2014). When the recipe is more important than the ingredients: A qualitative comparative analysis (QCA) of service innovation configurations. Journal of Service Research, 17(2), 134–149.
   Web of Science ®Google Scholar
• Peralta, A., & Rubalcaba, L. (2021). How governance paradigms and other drivers affect public managers’ use of innovation practices. A PLS-SEM Analysis and model.  Mathematics, 9(9), 1055.
   Web of Science ®Google Scholar
• Peters, B. G. (2008). The Napoleonic tradition. International Journal of Public Sector Management.
   Google Scholar
• Piller, F. T., Ihl, C., & Vossen, A. (2010). A typology of customer co-creation in the innovation process. SSRN 1732127.
   Google Scholar
• Pollitt, C., & Bouckaert, G. (2011). Public management reform: a comparative analysis—new public management, governance, and the neo-Weberian state. Oxford University Press.
   Google Scholar
• Pollitt, C., & Bouckaert, G. (2017). Public management reform: A comparative analysis—into the age of austerity. Oxford University Press.
   Google Scholar
• Ragin, C. C. (2006). Set relations in social research: Evaluating their consistency and coverage. Political analysis, 14(3), 291–310.
   Web of Science ®Google Scholar
• Ragin, C. C. (2009). Redesigning social inquiry: Fuzzy sets and beyond. Social Forces, 88(4), 1936–1938.
   Web of Science ®Google Scholar
• Røiseland, A. (2016). User choice–blessing or curse? Exploring democratic participation in Swedish and Norwegian local governments. Scandinavian Journal of Public Administration, 20(4), 27–51.
   Google Scholar
• Røiseland, A. (2022). Co-creating democratic legitimacy: Potentials and pitfalls. Administration & Society, 54(8), 1493–1515. doi:10.1177/00953997211061740
   Web of Science ®Google Scholar
• Røiseland, A., & Lo, C. (2019). Samskaping–nyttig begrep for norske forskere og praktikere? Norsk statsvitenskapelig tidsskrift, 35(01), 51–58.
   Google Scholar
• Steen, T., Brandsen, T., & Verschuere, B. (2018). The dark side of co-creation and co-production: seven evils. In Co-production and co-creation (pp. 284–293). Routledge.
   Google Scholar
• Steen, T., & Tuurnas, S. (2018). The roles of the professional in co-production and co-creation processes. In Co-production and co-creation (pp. 80–92). Routledge.
   Google Scholar
• Torfing, J., Cristofoli, D., Gloor, P. A., Meijer, A. J., & Trivellato, B. (2020). Taming the snake in paradise: Combining institutional design and leadership to enhance collaborative innovation. Policy and Society, doi:10.1080/14494035.2020.1794749
   Web of Science ®Google Scholar
• Torfing, J., Sørensen, E., & Røiseland, A. (2019). Transforming the public sector into an arena for co-creation: Barriers, drivers, benefits, and ways forward. Administration & Society, 51(5), 795–825. doi:10.1177/0095399716680057
   Web of Science ®Google Scholar
• Torfing, J., Sørensen, E., & Røiseland, A. (2020). Samskaping–fra ide til strategi. Stat & Styring, 30(04), 28–30.
   Google Scholar
• Torugsa, N., & Arundel, A. (2016). Complexity of innovation in the public sector: A workgroup-level analysis of related factors and outcomes. Public Management Review, 18(3), 392–416.
   Web of Science ®Google Scholar
• Torugsa, N., & Arundel, A. (2017). Rethinking the effect of risk aversion on the benefits of service innovations in public administration agencies. Research Policy, 46(5), 900–910. doi:https://doi.org/10.1016/j.respol.2017.03.009
   Web of Science ®Google Scholar
• Verleye, K. (2015). The co-creation experience from the customer perspective: Its measurement and determinants. Journal of Service Management, 26(2), 321–342. doi:10.1108/Josm-09-2014-0254
   Web of Science ®Google Scholar
• Voorberg, W., Bekkers, V., Flemig, S., Timeus, K., Tõnurist, P., & Tummers, L. (2017). Does co-creation impact public service delivery? The importance of state and governance traditions. Public Money & Management, 37(5), 365–372. doi:10.1080/09540962.2017.1328798
   Web of Science ®Google Scholar
• Voorberg, W., Bekkers, V., & Tummers, L. (2015). A systematic review of co-creation and co-production: Embarking on the social innovation journey. Public Management Review, 17(9), 1333–1357. doi:10.1080/14719037.2014.930505
   Web of Science ®Google Scholar
• Wagner, S. M., Rau, C., & Lindemann, E. (2010). Multiple informant methodology: A critical review and recommendations. Sociological Methods & Research, 38(4), 582–618.
   Web of Science ®Google Scholar