249
Views
0
CrossRef citations to date
0
Altmetric
Research Papers

‘We were called guardian angels; Was that sincere? I do not think so’: retention of certified nurse assistants during the COVID-19 crisis in long-term care facilities in Montreal, Quebec, Canada

ORCID Icon, ORCID Icon & ORCID Icon
Pages 604-617 | Received 11 Oct 2022, Accepted 11 Aug 2023, Published online: 25 Aug 2023

References

  • Aubry, F., & Couturier, Y. (2019). La fragilisation de la santé au travail des préposées aux bénéficiaires et des auxiliaires en santé et services sociaux expérimentées du secteur public au Québec : Quelles conséquences sur la vie personnelle et familiale? InterActions. Centre de recherche et de partage des savoirs, CIUSSS du Nord-de-l’île-de-Montréal.
  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
  • Bryant, N. S., Cimarolli, V. R., Falzarano, F., & Stone, R. (2023). Organizational factors associated with certified nursing assistants’ job satisfaction during COVID-19. Journal of Applied Gerontology, 42(7), 1574–1581. https://doi.org/10.1177/07334648231155017
  • Castle, N. G., Engberg, J., Anderson, R., & Men, A. (2007). Job satisfaction of nurse aides in nursing homes: Intent to leave and turnover. The Gerontologist, 47(2), 193–204. https://doi.org/10.1093/geront/47.2.193
  • Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.
  • CSBE. (2021). Mandat sur la performance des soins et services aux ainés – COVID-19. Portrait des organisations d’hébergement et des milieux de vie au Québec (Commissaire à la santé et au bien-être). Gouvernement du Québec.
  • Dubois, C.-A. (2020). COVID-19 et main-d’œuvre en santé. Déminer le terrain et lever les verrous institutionnels. Cirano.
  • Dubois, C.-A., Da Silva, R. B., & Prud’homme, A. (2022). Expérience au travail du personnel des établissements de soins de longue durée lors de la première vague de la pandémie de COVID-19 au Québec. CIRANO.
  • Duxbury, L., Higgins, C., & Coghill, D. (2003). Voices of Canadians: Seeking work-life balance. Human Resources Development Canada.
  • Fazio, J., Gong, B., Sims, R., & Yurova, Y. (2017). The role of affective commitment in the relationship between social support and turnover intention. Management Decision, 55(3), 512–525. https://doi.org/10.1108/MD-05-2016-0338
  • Gaudet, S., & Robert, D. (2018). L’aventure de la recherche qualitative : Du questionnement à la rédaction scientifique. University of Ottawa Press. https://doi.org/10.2307/j.ctv19x4dr
  • Glaser, B. G., & Strauss, A. L. (2010). La découverte de la théorie ancrée : Stratégies pour la recherche qualitative. Armand Colin.
  • Grenier, N. (2008). Portrait de la main-d’œuvre. Préposés aux bénéficiaires (Rapport Grenier; p. 28). Ministère de la Santé et des Services sociaux du Québec.
  • Hart, A., Bowman, D., & Mallett, S. (2019). Improving the health of older aged care workers. Fitzroy: Brotherhood of St Laurence.
  • Hebson, G., Rubery, J., & Grimshaw, D. (2015). Rethinking job satisfaction in care work: Looking beyond the care debates. Work, Employment and Society, 29(2), 314–330. https://doi.org/10.1177/0950017014556412
  • Labrague, L. J., & de Los Santos, J. A. A. (2021). Fear of Covid‐19, psychological distress, work satisfaction and turnover intention among frontline nurses. Journal of Nursing Management, 29(3), 395–403. https://doi.org/10.1111/jonm.13168
  • Lavoie‐Tremblay, M., Gélinas, C., Aubé, T., Tchouaket, E., Tremblay, D., Gagnon, M., & Côté, J. (2022). Influence of caring for COVID‐19 patients on nurse’s turnover, work satisfaction and quality of care. Journal of Nursing Management, 30(1), 33–43. https://doi.org/10.1111/jonm.13462
  • Lu, H., Zhao, Y., & While, A. (2019). Job satisfaction among hospital nurses: A literature review. International Journal of Nursing Studies, 94, 21–31. https://doi.org/10.1016/j.ijnurstu.2019.01.011
  • Manzanares, I., Sevilla Guerra, S., Lombrana Mencia, M., Acar‐Denizli, N., Miranda Salmeron, J., & Martinez Estalella, G. (2021). Impact of the COVID‐19 pandemic on stress, resilience and depression in health professionals: A cross‐sectional study. International Nursing Review, 68(4), 461–470. https://doi.org/10.1111/inr.12693
  • McGilton, K. S., Chu, C. H., Shaw, A. C., Wong, R., & Ploeg, J. (2016). Outcomes related to effective nurse supervision in long-term care homes: An integrative review. Journal of Nursing Management, 24(8), 1007–1026. https://doi.org/10.1111/jonm.12419
  • MSSS. (2020). Plan d’action pour l’attraction et la fidélisation des préposés aux bénéficiaires et des auxiliaires aux services de santé et sociaux. Gouvernement du Québec. https://publications.msss.gouv.qc.ca/msss/document-002450/
  • Poupart, J. (1993). Discours et débats autour de la scientificité des entretiens de recherche. Sociologie et sociétés, 25(2), 93‑110. https://doi.org/10.7202/001573ar
  • Saldaña, Johnny (2013). An Introduction to Codes and Coding. The Coding Manual for Qualitative Researchers (2nd ed. pp. 329). Los Angeles: SAGE.
  • Sánchez-Sánchez, E., García-Álvarez, J. Á., García-Marín, E., Gutierrez-Serrano, M., Alférez, M. J. M., & Ramirez-Vargas, G. (2021). Impact of the COVID-19 pandemic on the mental health of nurses and auxiliary nursing care technicians—A voluntary online survey. International Journal of Environmental Research and Public Health, 18(16), 8310. https://doi.org/10.3390/ijerph18168310
  • Simard, M., de Montigny, C., Jean, S., Fortin, E., Blais, C., & Théberge, I. (2020). Impact des comorbidités sur les risques de décès et d’hospitalisation chez les cas confirmés de la COVID-19 durant les premiers mois de la pandémie au Québec [Internet]. Institut national de santé publique du Québec.
  • Tourangeau, A. E., Cummings, G., Cranley, L. A., Ferron, E. M., & Harvey, S. (2010). Determinants of hospital nurse intention to remain employed: Broadening our understanding: Determinants of hospital nurse intention. Journal of Advanced Nursing, 66(1), 22‑32. https://doi.org/10.1111/j.1365-2648.2009.05190.x
  • Tremblay, G. (2017). Enquête sur la souffrance au travail chez les préposées aux bénéficiaires du réseau de la santé et des services sociaux du Québec [Université du Québec à Montréal]. https://archipel.uqam.ca/9819/
  • Voyer, P., Cyr, N., Abran, M., Bérubé, L., Côté, S., Coulombe, A., Desrochers, A., Joyal, C., Jacques, I., & Lavoie, V. (2016). Pénurie de soins ou pénurie d’infirmières. Perspective infirmière, 13(3), 45‑50.
  • White, E. M., Wetle, T. F., Reddy, A., & Baier, R. R. (2021). Frontline nursing home staff experiences during the COVID-19 pandemic. Journal of the American Medical Directors Association, 22(1), 199‑203. https://doi.org/10.1016/j.jamda.2020.11.022

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.