The effects of workplace violence on the job stress of health care workers: buffering effects of wellbeing HRM practices

References

• Acquadro, M., Varetto, A., Zedda, M., & Magnavita, N. (2018). Workplace violence toward hospital staff and volunteers: A survey of an Italian sample. Journal of Aggression, Maltreatment & Trauma, 27(1), 76–95. https://doi.org/10.1080/10926771.2017.1405314
   Web of Science ®Google Scholar
• Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple regression: Testing and interpreting interactions. Sage.
   Google Scholar
• Aguinis, H. (2004). Regression analysis for categorical moderators. Guilford Press.
   Google Scholar
• Alvaro, C., Lyons, R., Warner, G., Hobfoll, S., Martens, P., Labonté, R., & Brown, R. (2010). Conservation of resources theory and research use in health systems. Implementation Science : IS, 5(1), 79–99. https://doi.org/10.1186/1748-5908-5-79
   PubMedGoogle Scholar
• Ang, S. H., Bartram, T., McNeil, N., Leggat, S. G., & Stanton, P. (2013). The effects of high-performance work systems on hospital employees’ work attitudes and intention to leave: A multi-level and occupational group analysis. The International Journal of Human Resource Management, 24(16), 3086–3114. https://doi.org/10.1080/09585192.2013.775029
   Web of Science ®Google Scholar
• Baby, M., Gale, C., & Swain, N. (2018). Communication skills training in the management of patient aggression and violence in healthcare. Aggression and Violent Behavior, 39(1), 67–82. https://doi.org/10.1016/j.avb.2018.02.004
   Google Scholar
• Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
   Google Scholar
• Bartram, T., Karimi, L., Leggat, S. G., & Stanton, P. (2014). Social identification: Linking high performance work systems, psychological empowerment and patient care. The International Journal of Human Resource Management, 25(17), 2401–2419. https://doi.org/10.1080/09585192.2014.880152
   Web of Science ®Google Scholar
• Bartram, T., Casimir, G., Djurkovic, N., Leggat, S. G., & Stanton, P. (2012). Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses. Journal of Advanced Nursing, 68(7), 1567–1578. https://doi.org/10.1111/j.1365-2648.2012.05968.x
   PubMed Web of Science ®Google Scholar
• Bartram, T., Stanton, P., Leggat, S., Casimir, G., & Fraser, B. (2007). Lost in translation: Exploring the link between HRM and performance in healthcare. Human Resource Management Journal, 17(1), 21–41. https://doi.org/10.1111/j.1748-8583.2007.00018.x
   Google Scholar
• Brislin, R. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185–216. https://doi.org/10.1177/135910457000100301
   Web of Science ®Google Scholar
• Cooke, F. L., & Bartram, T. (2015). Guest editors’ introduction: Human resource management in health care and elderly care: Current challenges and toward a research agenda. Human Resource Management, 54(5), 711–735. https://doi.org/10.1002/hrm.21742
   Web of Science ®Google Scholar
• Cooke, F. L., Cooper, B., Bartram, T., Wang, J., & Mei, H. (2019). Mapping the relationships between high-performance work systems, employee resilience and engagement: A study of the banking industry in China. The International Journal of Human Resource Management, 30(8), 1239–1260. https://doi.org/10.1080/09585192.2015.1137618
   Web of Science ®Google Scholar
• Cooper, B., Wang, J., Bartram, T., & Cooke, F. L. (2019). Well-being-oriented human resource management practices and employee performance in the Chinese banking sector: The role of social climate and resilience. Human Resource Management, 58(1), 85–97. https://doi.org/10.1002/hrm.21934
   Web of Science ®Google Scholar
• Congress Gov. (2021). Workplace Violence Prevention for Health Care and Social Service Workers Act.
   Google Scholar
• Dollard, M. F., & Bakker, A. B. (2010). Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement. Journal of Occupational and Organizational Psychology, 83(3), 579–599. https://doi.org/10.1348/096317909X470690
   Web of Science ®Google Scholar
• Edgar, F., & Geare, A. (2005). HRM practice and employee attitudes: Different measures–different results. Personnel Review, 34(5), 534–549. https://doi.org/10.1108/00483480510612503
   Web of Science ®Google Scholar
• Er, F., & Sökmen, S. (2018). Investigation of the working conditions of nurses in public hospitals on the basis of nurse-friendly hospital criteria. International Journal of Nursing Sciences, 5(2), 206–212. https://doi.org/10.1016/j.ijnss.2018.01.001
   PubMed Web of Science ®Google Scholar
• Field, A. (2013). Discovering statistics using IBM SPSS statistics (4th ed.). Sage Publications.
   Google Scholar
• Guest, D. E. (2017). Human resource management and employee well-being: Towards a new analytic framework. Human Resource Management Journal, 27(1), 22–38. https://doi.org/10.1111/1748-8583.12139
   Web of Science ®Google Scholar
• Halbesleben, J. R. B., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the “COR” understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334–1364. https://doi.org/10.1177/0149206314527130
   Web of Science ®Google Scholar
• Henry, J. D., & Crawford, J. R. (2005). The short-form version of the depression anxiety stress scales (DASS-21): Construct validity and normative data in a large non-clinical sample. The British Journal of Clinical Psychology, 44(Pt 2), 227–239. https://doi.org/10.1348/014466505X29657
   PubMed Web of Science ®Google Scholar
• Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44(3), 513–524. https://doi.org/10.1037//0003-066x.44.3.513
   PubMed Web of Science ®Google Scholar
• Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337–421. https://doi.org/10.1111/1464-0597.00062
   Web of Science ®Google Scholar
• Hobfoll, S. E. (2011). Conservation of resource caravans and engaged settings. Journal of Occupational and Organizational Psychology, 84(1), 116–122. https://doi.org/10.1111/j.2044-8325.2010.02016.x
   Web of Science ®Google Scholar
• Hobfoll, S. E., & Shirom, A. (2000). Conservation of resources theory: Applications to stress and management in the workplace. Handbook of Organization Behavior, 2, 57–81.
   Google Scholar
• Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organizational context: The reality of resources and their consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103–128. https://doi.org/10.1146/annurev-orgpsych-032117-104640
   Google Scholar
• International Labour Organization. (2020). Safe and healthy working environments free from violence and harassment. https://www.ilo.org/global/topics/safety-and-health-at-work/resources-library/publications/WCMS_751832/lang–en/index.htm
   Google Scholar
• Itzhaki, M., Bluvstein, I., Peles Bortz, A., Kostistky, H., Bar Noy, D., Filshtinsky, V., & Theilla, M. (2018). Mental health nurse’s exposure to workplace violence leads to job stress, which leads to reduced professional quality of life. Frontiers in Psychiatry, 9, 59. https://doi.org/10.3389/fpsyt.2018.00059
   PubMed Web of Science ®Google Scholar
• Jia, H., Fang, H., Chen, R., Jiao, M., Wei, L., Zhang, G., Li, Y., Wang, Y., Wang, Y., Jiang, K., Li, J., Jia, X., Ismael, O. Y., Mao, J., & Wu, Q. (2020). Workplace violence against healthcare professionals in a multiethnic area: A cross-sectional study in southwest China. BMJ Open, 10(9), e037464. https://doi.org/10.1136/bmjopen-2020-037464
   PubMed Web of Science ®Google Scholar
• Kobayashi, Y., Oe, M., Ishida, T., Matsuoka, M., Chiba, H., & Uchimura, N. (2020). Workplace violence and its effects on burnout and secondary traumatic stress among mental healthcare nurses in Japan. International Journal of Environmental Research and Public Health, 17(8), 2747. https://doi.org/10.3390/ijerph17082747
   PubMed Web of Science ®Google Scholar
• Kwak, Y., Han, Y., Song, J. S., & Kim, J. S. (2020). Impact of emotional labour and workplace violence on professional quality of life among clinical nurses. International Journal of Nursing Practice, 26(1), e12792. https://doi.org/10.1111/ijn.12792
   PubMed Web of Science ®Google Scholar
• Magnavita, N., Heponiemi, T., & Chirico, F. (2020). Workplace violence is associated with impaired work functioning in nurses: An Italian cross-sectional study. Journal of Nursing Scholarship: An Official Publication of Sigma Theta Tau International Honor Society of Nursing, 52(3), 281–291. https://doi.org/10.1111/jnu.12549
   PubMed Web of Science ®Google Scholar
• Nitzsche, A., Jung, J., Kowalski, C., & Pfaff, H. (2014). Validation of the work-life balance culture scale (WLBCS). Work (Reading, Mass.), 49(1), 133–142. https://doi.org/10.3233/WOR-131643
   PubMedGoogle Scholar
• Pariona-Cabrera, P., Cavanagh, J., & Bartram, T. (2020). Workplace violence against nurses in healthcare and the role of human resource management: A systematic review of the literature. Journal of Advanced Nursing, 1(1), 1–13.
   Google Scholar
• Pariona-Cabrera, P., Cavanagh, J., & Halvorsen, B. (2022). Examining the need for HR analytics to better manage and mitigate incidents of violence against nurses and personal care assistants in aged care. Asia Pacific Journal of Human Resources. https://doi.org/10.1111/1744-7941.12361
   Web of Science ®Google Scholar
• Pariona-Cabrera, P., Meacham, H., Tham, T. L., Cavanagh, J., Halvorsen, B., Holland, P., & Bartram, T. (2023). The buffering effects of psychological capital on the relationship between physical violence and mental health issues of nurses and personal care assistants working in aged care facilities. Health Care Management Review, 48(1), 42–51. https://doi.org/10.1097/HMR.0000000000000348
   PubMed Web of Science ®Google Scholar
• Price, J. L., & Mueller, C. W. (1981). A causal model of turnover for nurses. Academy of Management Journal, 24(3), 543–565. https://doi.org/10.2307/255574
   PubMed Web of Science ®Google Scholar
• Ramacciati, N., Gili, A., Mezzetti, A., Ceccagnoli, A., Addey, B., & Rasero, L. (2019). Violence towards emergency nurses: The 2016 Italian national survey—A cross-sectional study. Journal of Nursing Management, 27(4), 792–805. https://doi.org/10.1111/jonm.12733
   PubMed Web of Science ®Google Scholar
• Rodwell, J., Demir, D., & Gulyas, A. (2015). Individual and contextual antecedents of workplace aggression in aged care nurses and certified nursing assistants. International Journal of Nursing Practice, 21(4), 367–375. https://doi.org/10.1111/ijn.12262
   PubMed Web of Science ®Google Scholar
• Safe Work Australia. (2017). Workplace violence and aggression. https://www.safeworkaustralia.gov.au/search?search=WORKPLACE+VIOLENCE
   Google Scholar
• Rogers, K. A., & Kelloway, E. K. (1997). Violence at work: Personal and organizational outcomes. Journal of Occupational Health Psychology, 2(1), 63–71. https://doi.org/10.1037//1076-8998.2.1.63
   PubMedGoogle Scholar
• Salanova, M., Schaufeli, W. B., Xanthopoulou, D., & Bakker, A. B. (2010). The gain spiral of resources and work engagement: Sustaining a positive worklife. In A. B. Baker, & M. P. Leiter (Eds.), Work Engagement: A Handbook of Essential Theory and Research., (pp. 118–131). Psychology Press.
   Google Scholar
• Schat, A. C., & Kelloway, E. K. (2000). Effects of perceived control on the outcomes of workplace aggression and violence. Journal of Occupational Health Psychology, 5(3), 386–402. https://doi.org/10.1037//1076-8998.5.3.386
   PubMedGoogle Scholar
• Shao, B., Pariona-Cabrera, P., Guo, Y., Chrisfield, K., & Bartram, T. (2023). An examination of anti-violence human resource management practices in the context of health care and aged care. Human Resource Management Journal, 33(1), 187–202. https://doi.org/10.1111/1748-8583.12427
   Web of Science ®Google Scholar
• Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
   Web of Science ®Google Scholar
• Shea, T., Cooper, B., De Cieri, H., Sheehan, C., Donohue, R., & Lindsay, S. (2018). Postincident support for healthcare workers experiencing occupational violence and aggression. Journal of Nursing Scholarship: An Official Publication of Sigma Theta Tau International Honor Society of Nursing, 50(4), 344–352. https://doi.org/10.1111/jnu.12391
   PubMed Web of Science ®Google Scholar
• The World Health Organisation. (2003). Preventing violence against health workers. https://www.who.int/activities/preventing-violenceagainst-health-workers
   Google Scholar
• Tian, Y., Yue, Y., Wang, J., Luo, T., Li, Y., & Zhou, J. (2020). Workplace violence against hospital healthcare workers in China: A national WeChat-based survey. BMC Public Health, 20(1), 582. https://doi.org/10.1186/s12889-020-08708-3
   PubMed Web of Science ®Google Scholar
• U.S. Bureau of Labor Statistics. (2018). Workplace violence in healthcare, 2018. https://www.bls.gov/iif/oshwc/cfoi/workplace-violence-healthcare-2018.htm
   Google Scholar
• Van Veldhoven, M., & Peccei, R. (2015). Wellbeing and performance at work: The role of context. Psychology Press.
   Google Scholar
• Van De Voorde, K., Paauwe, J., & Van Veldhoven, M. (2012). Employee well-eing and the HRM–organizational performance relationship: A review of quantitative studies. International Journal of Management Reviews, 14(4), 391–407. https://doi.org/10.1111/j.1468-2370.2011.00322.x
   Web of Science ®Google Scholar
• Vandekerckhove, J. S., Matzke, D., & Wagenmakers, E. (2014). Oxford handbook of computational and mathematical psychology. University of California.
   Google Scholar
• Vandenberg, R. J., Richardson, H. A., & Eastman, L. J. (1999). The impact of high involvement work processes on organizational effectiveness: A second-order latent variable approach. Group & Organization Management, 24(3), 300–339. https://doi.org/10.1177/1059601199243004
   Web of Science ®Google Scholar
• Vanyperen, N. W., Berg, A. E., & Willering, M. C. (1999). Towards a better understanding of the link between participation in decision-making and organizational citizenship behaviour: A multilevel analysis. Journal of Occupational and Organizational Psychology, 72(3), 377–392. https://doi.org/10.1348/096317999166734
   Web of Science ®Google Scholar
• WorkSafe Victoria. (2022). Health care and social assistance strategy 2020-23. https://content.api.worksafe.vic.gov.au/sites/default/files/2020-07/ISBN-Worksafe-vic-HCSA-2020-07.pdf
   Google Scholar
• Zacharatos, A., Barling, J., & Iverson, R. D. (2005). High-performance work systems and occupational safety. The Journal of Applied Psychology, 90(1), 77–93. https://doi.org/10.1037/0021-9010.90.1.77
   PubMed Web of Science ®Google Scholar
• Zhao, S., Xie, F., Wang, J., Shi, Y., Zhang, S., Han, X., Sun, Z., Shi, L., Li, Z., Mu, H., Liu, X., Liu, W., Gao, L., Sun, T., & Fan, L. (2018). Prevalence of workplace violence against Chinese nurses and its association with mental health: A cross-sectional survey. Archives of Psychiatric Nursing, 32(2), 242–247. https://doi.org/10.1016/j.apnu.2017.11.009
   PubMed Web of Science ®Google Scholar