1,164
Views
23
CrossRef citations to date
0
Altmetric
Original Articles

A Qualitative Exploration of Oral Communication Apprehension

, &
Pages 565-581 | Received 01 Sep 2011, Accepted 01 Feb 2012, Published online: 29 Nov 2012

References

  • Allen , M. and Bourhis , J. 1996 . The relationship of communication apprehension to communication behaviour: a meta-analysis . Communication Quarterly , 44 ( 2 ) : 214 – 226 . (doi:10.1080/01463379609370011)
  • Aly , I. and Islam , M. 2003 . Audit of accounting program on oral communications apprehension: a comparative study among accounting students . Managerial Auditing Journal , 18 ( 9 ) : 751 – 760 . (doi:10.1108/02686900310500514)
  • Ameen , E. , Bruns , S. and Jackson , C. 2010 . Communication skills and accounting: do perceptions match reality? . The CPA Journal , 80 ( 7 ) : 63 – 65 .
  • Arquero , J. , Hassall , T. , Joyce , J. and Donoso , J. 2007 . Accounting students and communication apprehension: a study of Spanish and UK students . European Accounting Review , 16 ( 2 ) : 299 – 322 . (doi:10.1080/09638180701391337)
  • Beatty , M. J. and Dobos , J. A. 1997 . “ Physiological assessment ” . In Avoiding Communication , Edited by: Daly , J. A. , McCroskey , J. C. , Ayres , J. , Hopf , T. and Ayres , D. M. 217 – 229 . Beverly Hills , CA : Sage Publications .
  • Borzi , M. and Mills , T. 2001 . Communication apprehension in upper level accounting students: an assessment of skill development . Journal of Education for Business , 76 ( 4 ) : 193 – 198 . (doi:10.1080/08832320109601310)
  • Bowers , J. W. 1986 . Classroom communication apprehension: a survey . Communication Education , 35 ( 1 ) : 372 – 378 . (doi:10.1080/03634528609388361)
  • Byrne , M. and Flood , B. 2003 . Defining the present and shaping the future: the changing nature of accounting education in Ireland . Journal of Accounting Education , 21 ( 3 ) : 197 – 213 . (doi:10.1016/S0748-5751(03)00025-3)
  • Byrne , M. , Flood , B. and Shanahan , D. 2009 . Communication apprehension among business and accounting students in Ireland . Irish Accounting Review , 16 ( 2 ) : 1 – 19 .
  • Cavanagh , R. , Kay , K. , Klein , D. and Meisinger , S. 2006 . Are they really ready to work?, Employers' perspectives on the basic knowledge and applied skills of new entrants to the 21st century U.S. workforce. Available at p21.org/documents/FINAL_REPORT_PDF09-29-06.pdf (accessed 28 September 2010)
  • Council for Industry and Higher Education . 2008 . Graduate Employability: What do Employers Think and Want? , London : W. Archer and J. Davidson .
  • Du-Babcock , B. 2006 . Teaching business communication: past, present, and future . Journal of Business Communication , 43 ( 3 ) : 253 – 264 . (doi:10.1177/0021943606288775)
  • Evangelou , M. , Sylva , K. , Kyriacou , M. , Wild , M. and Glenny , G. 2009 . Early Years Learning and Development—Literature Review. Research Report DCSF-RR176. The Importance of Friendship for School-Age Children , Oxford : Department for Children, Schools and Families .
  • Fordham , D. R. and Gabbin , A. L. 1996 . Skills versus apprehension: empirical evidence on oral communication . Business Communication Quarterly , 59 ( 3 ) : 88 – 97 . (doi:10.1177/108056999605900314)
  • Gardner , C. T. , Milne , M. J. , Stringer , C. P. and Whiting , R. H. 2005 . Oral and written communication apprehension in accounting students: curriculum impacts and impacts on academic performance . Accounting Education: an international journal , 14 ( 3 ) : 313 – 336 . (doi:10.1080/06939280500077269)
  • Gilkinson , H. 1942 . Social fears as reported by students in college speech classes . Speech Monographs , 9 ( 1 ) : 141 – 160 . (doi:10.1080/03637754209390068)
  • Graham , A. , Hampton , M. and Willett , C. 2009 . What not to write: an intervention in written communication skills for accounting students . International Journal of Management Education , 8 ( 2 ) : 67 – 74 . (doi:10.3794/ijme.82.265)
  • Gradireland . 2010 . Graduate Salary & Graduate Recruitment Trends Survey 2010 . Available at www.gradireland.com (accessed 11 October 2010)
  • Hassall, T., Joyce, J., Arquero, J. and Donoso, J. (1999) Vocational skills and capabilities for management accountants, Management Accounting, 77(11), pp. 52–54.
  • Hassall , T. , Joyce , J. , Ottewill , R. , Arquero , J. and Donoso , J. 2000 . Communication apprehension in UK and Spanish business and accounting students . Education and Training , 42 ( 2 ) : 93 – 100 . (doi:10.1108/EUM0000000005351)
  • Heuett , B. , Hsu , C. and Ayres , J. 2003 . Testing a screening procedure in the treatments for communication apprehension . Communication Research Reports , 20 ( 3 ) : 219 – 229 . (doi:10.1080/08824090309388820)
  • Horwitz , B. 2002 . Communication Apprehension: Origins and Management , Albany , NY : Singular-Thomson Learning .
  • Kougl , K. 1980 . Dealing with quiet students in the basic college speech course . Communication Education , 29 ( 3 ) : 234 – 238 . (doi:10.1080/03634528009378418)
  • Kvale , S. 2007 . Doing Interviews , London : Sage Publications .
  • Kvale , S. and Brinkmann , S. 2009 . Interviews. Learning the Craft of Qualitative Research Interviewing , Thousand Oaks , CA : Sage Publications .
  • McCroskey , J. C. 1970 . Measures of communication-bound anxiety . Speech Monographs , 37 ( 4 ) : 269 – 277 . (doi:10.1080/03637757009375677)
  • McCroskey , J. C. 1977 . Oral communication apprehension: a summary of recent theory and research . Human Communication Research , 4 ( 1 ) : 78 – 96 . (doi:10.1111/j.1468-2958.1977.tb00599.x)
  • McCroskey , J. C. 1984 . “ The communication apprehension perspective ” . In Avoiding Communication , Edited by: Daly , J. A. and McCroskey , J. C. 13 – 38 . Beverly Hills , CA : Sage Publications .
  • McCroskey , J. C. 1997a . “ Willingness to communicate, communication apprehension, and self-perceived communication competence: conceptualisations and perspectives ” . In Avoiding Communication: Shyness, Reticence and Communication Apprehension , Edited by: Daly , J. A. , McCroskey , J. C. , Ayres , J. , Hopf , T. and Ayres , D. M. 75 – 108 . Beverly Hills , CA : Sage Publications .
  • McCroskey , J. C. 1997b . “ Self-report measurement ” . In Avoiding Communication: Shyness, Reticence and Communication Apprehension , Edited by: Daly , J. A. , McCroskey , J. C. , Ayres , J. , Hopf , T. and Ayres , D. M. 191 – 216 . Beverly Hills , CA : Sage Publications .
  • McCroskey , J. C. 2006 . An Introduction to Rhetorical Communication: A Western Rhetorical Perspective , 9 , Boston , MA : Allyn and Bacon Pearson Education Inc .
  • McDaniel , S. and White , J. 1993 . The quality of the academic preparation of undergraduate marketing majors: an assessment by company recruiters . Marketing Education Review , 3 ( 3 ) : 9 – 16 .
  • Mitchell , G. , Skinner , L. and White , B. 2010 . Essential soft skills for success in the twenty-first century workforce as perceived by business educators . The Delta Pi Epsilon Journal , 12 ( 1 ) : 43 – 53 .
  • O'Mara , J. , Allen , J. L. , Long , K. M. and Judd , B. 1996 . Communication apprehension, nonverbal immediacy, and negative expectations for learning . Communication Research Reports , 13 ( 1 ) : 109 – 128 . (doi:10.1080/08824099609362077)
  • Parks , M. 1980 . A test of the cross-situational consistency of communication apprehension . Communication Monographs , 47 ( 3 ) : 220 – 232 . (doi:10.1080/03637758009376033)
  • Plutsky , S. 1996 . Faculty perceptions of students' business communication needs . Business Communication Quarterly , 59 ( 4 ) : 69 – 76 . (doi:10.1177/108056999605900407)
  • Quible , Z. and Griffin , F. 2007 . Are writing deficiencies creating a lost generation of business writers? . Journal of Education for Business , 83 ( 1 ) : 32 – 36 . (doi:10.3200/JOEB.83.1.32-36)
  • Richmond , V. and McCroskey , J. 1998 . Communication Apprehension, Avoidance, and Effectiveness , 5 , Needham Heights , MA : Allyn and Bacon .
  • Simons , K. , Higgins , M. and Lowe , D. 1995 . A profile of communication apprehension in accounting majors: implications for teaching and curriculum revision . Journal of Accounting Education , 13 ( 2 ) : 159 – 176 . (doi:10.1016/0748-5751(95)00001-3)
  • Smith , D. and Nelson , S. 1994 . Written and oral communication apprehension: extent and influence on writing variables . NABTE Review , 21 : 29 – 34 .
  • Stanga , K. G. and Ladd , R. T. 1990 . Oral communication apprehension in beginning accounting majors: an exploratory study . Issues in Accounting Education , 5 ( 2 ) : 180 – 194 .
  • Warnock , K. and Curtis , E. Oral communication apprehension: a preliminary study of accounting students . Paper presented at the Annual Conference of the Irish Accounting and Finance Association . 8–9 May . Dublin City University .
  • White , T. 2001 . Investing in People—Higher Education in Ireland from 1960 to 2000 , Dublin : Institution of Public Administration .
  • Wrench , J. , Brogan , S. , McCroskey , J. and Doreen , J. 2008 . Social communication apprehension: the intersection of communication apprehension and social phobia . Human Communication , 11 ( 4 ) : 409 – 430 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.