1,269
Views
9
CrossRef citations to date
0
Altmetric
Main Papers

Accounting Students' Reflections on a Course to Enhance their Interpersonal Skills

Pages 563-581 | Received 01 Nov 2012, Accepted 01 Aug 2013, Published online: 16 Dec 2013

References

  • Albrecht, W. S. and Sack, R. J. (2000) Accounting Education: Charting the Course Through a Perilous Future (Sarasota, FL: American Accounting Association).
  • Ameen, E., Jackson, C. and Malgwi, C. (2010) Student perceptions of oral communication requirements in the accounting profession, Global Perspectives on Accounting Education, 7, pp. 31–49.
  • American Accounting Association. (1986) The Committee on the Future Structure, Content and Scope of Accounting Education [The Bedford Committee]. Future accounting education: preparing for an expanding profession, Issues in Accounting Education, 1(1), pp. 168–195.
  • Arquero, J., Hassall, T., Joyce, J. and Donoso, J. (2007) Accounting students and communication apprehension: a study of Spanish and UK students, European Accounting Review, 16(2), pp. 299–322. doi: 10.1080/09638180701391337
  • Ary, D., Jacobs, L. C., Razavieh, A. and Sorensen, C. (2009) Introduction to Research in Education (Belmont, CA: Wadsworth Publishing Company).
  • Barrie, S. C. (2006) Understanding what we mean by the generic attributes of graduates, Higher Education, 51(2), pp. 215–241. doi: 10.1007/s10734-004-6384-7
  • Bisman, J. (2011) Engaged pedagogy: a study of the use of reflective journals in accounting education, Assessment and Evaluation in Higher Education, 36(3), pp. 315–330. doi: 10.1080/02602930903428676
  • Bloch, J., Brewer, P. C. and Stout, D. E. (2012) Responding to the leadership needs of the accounting profession: a module for developing a leadership mindset in accounting students, Issues in Accounting Education, 27(2), pp. 525–554. doi: 10.2308/iace-50125
  • Burns, A. and Moore, S. (2008) Questioning in simulated accountant–client consultations: exploring implications for ESP teaching, English for Specific Purposes, 27(3), pp. 322–337. doi: 10.1016/j.esp.2007.12.001
  • Byrne, M., Flood, B. and Shanahan, D. (2009) Communication apprehension among business and accounting students in Ireland, Irish Accounting Review, 6(2), pp. 1–19.
  • Byrne, M., Flood, B. and Shanahan, D. (2012) A qualitative exploration of oral communication apprehension, Accounting Education: An International Journal, 21(6), pp. 565–581. doi: 10.1080/09639284.2012.725636
  • Cegala, D. J. and Broz, S. L. (2002) Physician communication skills training: a review of theoretical backgrounds, objectives and skills, Medical Education, 36(11), pp. 1004–1016. doi: 10.1046/j.1365-2923.2002.01331.x
  • CPA and ICAA (2012) Professional Accreditation Guidelines for Australian Accounting Degrees. Available at http://www.cpaaustralia.com.au/cps/rde/xbcr/cpa-site/australian-accreditation-guidelines.pdf (accessed 5 October 2012).
  • Craig, R. and McKinney, C. N. (2010) A successful competency-based writing skills development programme: results of an experiment, Accounting Education: An International Journal, 19(3), pp. 257–278. doi: 10.1080/09639280903157012
  • Creswell, J. W. (2012) Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research, 4th edn (Boston, MA: Pearson).
  • Crosbie, R. (2005) Learning the soft skills of leadership, Industrial and Commercial Training, 37(1), pp. 45–51. doi: 10.1108/00197850510576484
  • Daff, L. (2009) Accountants, interpersonal skills and the faith nexus, in: H. Rasi (Ed.) Christ in The Classroom: Adventist Approaches to the Integration of Faith and Learning, Vol. 37–A, pp. 121–140 (Silver Spring: Institute for Christian Teaching).
  • Daff, L. (2010) Confusing communication, Critical Perspectives on Accounting, 21(8), p. 771. doi: 10.1016/j.cpa.2010.02.006
  • Daff, L. (2011) The communicating accountant, Critical Perspectives on Accounting, 22(5), p. 529. doi: 10.1016/j.cpa.2011.06.001
  • Daff, L. (2012a) Conversations about God – does skills training make a difference? In: R. S. Laura, R. A. Buchanan and A. Chapman (Eds) God, Freedom and Nature, pp. 56–69 (Sydney: Body and Soul Dynamics).
  • Daff, L. (2012b) Lessons from successes in medical communication training and their applications to accounting education, Accounting Education: An International Journal, 21(4), pp. 385–405. doi: 10.1080/09639284.2011.633832
  • Daff, L., de Lange, P. and Jackling, B. (2012) A comparison of generic skills and emotional intelligence in accounting education, Issues in Accounting Education, 27(3), pp. 627–645. doi: 10.2308/iace-50145
  • Daff, L. and Dickins, D. (2010) Beyond hello: Christians in conversation. Paper presented at the Biennial Conference in Philosophy, Religion and Culture, Catholic Institute of Sydney. Available at http://www.cis.catholic.edu.au/Files/pdf/biennial_abstracts2010.pdf (accessed 10 February 2012).
  • Davies, P. (1999) What is evidence-based education?, British Journal of Educational Studies, 47(2), pp. 108–121. doi: 10.1111/1467-8527.00106
  • Dawkins, J. (2005) Corporate responsibility: the communication challenge, Journal of Communication Management, 9(2), pp. 108–119. doi: 10.1108/13632540510621362
  • de Lange, P., Jackling, B. and Gut, A. (2006) Accounting graduates’ perceptions of skills emphasis in undergraduate courses: an investigation from two Victorian universities, Accounting and Finance, 46(3), pp. 365–386. doi: 10.1111/j.1467-629X.2006.00173.x
  • Delvaux, N., Merckaert, I., Marchal, S., Libert, Y., Conradt, S., Boniver, J., Etienne, A.-M., Fontaine, O., Janne, P., Klastersky, J., Mélot, C., Reynaert, C., Scalliet, P., Slachmuylder, J.-L. and Razavi, D. (2005) Physicians’ communication with a cancer patient and a relative, Cancer, 103(11), pp. 2397–2411. doi: 10.1002/cncr.21093
  • De Villiers, R. (2010) The incorporation of soft skills into accounting curricula: preparing accounting graduates for their unpredictable futures, Meditari Accountancy Research, 18(2), pp. 1–22. doi: 10.1108/10222529201000007
  • Di Gregorio, S. and Davidson, J. (2008) Qualitative Research Design for Software Users (Maidenhead: Open University Press).
  • Drew, C. J., Hardman, M. L. and Hosp, J. L. (2008) Designing and Conducting Research in Education (Thousand Oaks, CA: Sage Publications).
  • Dwyer, J. (2009) Communication in Business: Strategies and Skills (Frenchs Forests: Pearson Education Australia).
  • Edhlund, B. and McDougall, A. (2012) NVivo 10 Essentials (Stallarholmen: Form and Kunskap AB).
  • Evans, E. and Cable, D. (2011) Evidence of improvement in accounting students’ communication skills, International Journal of Educational Management, 25(4), pp. 311–327. doi: 10.1108/09513541111136612
  • Fleet, W., Summers, J. and Smith, B. (2006) Communication Skills Handbook for Accounting (Brisbane: John Wiley and Sons).
  • Gay, L. R., Mills, G. E. and Airasian, P. W. (2009) Educational Research: Competencies for Analysis and Applications, 9th edn (Upper Saddle River: Pearson).
  • Gray, F. E. (2010) Specific oral communication skills desired in new accountancy graduates, Business Communication Quarterly, 73(1), pp. 40–67. doi: 10.1177/1080569909356350
  • Guest, G., MacQueen, K. M. and Namey, E. E. (2012) Applied Thematic Analysis (Thousand Oaks, CA: Sage Publications, Incorporated).
  • Hassall, T., Joyce, J., Montaño, J. L. A. and González, J. M. G. (2010) The vocational skill priorities of Malaysian and UK students, Asian Review of Accounting, 18(1), pp. 20–29. doi: 10.1108/13217341011045980
  • Hietanen, P., Aro, A., Holli, K. and Schreck, M. (2007) A short communication course for physicians improves the quality of patient information in a clinical trial, Acta Oncologica, 46(1), pp. 42–48. doi: 10.1080/02841860600849067
  • Holsbrink-Engels, G. (2000) Designing role-plays for interpersonal skills training, Performance Improvement, 39(9), pp. 32–39. doi: 10.1002/pfi.4140390911
  • International Federation of Accountants. (2012) Handbook of International Education Pronouncements 2010 Edition. Available at http://www.ifac.org/sites/default/files/publications/files/ies-3-professional-skills.pdf (accessed 5 October 2012).
  • Johnson, D. W. (2009). Being open with and to other people, in: J. Stewart (Ed.) Bridges Not Walls, pp. 253–261 (New York: McGraw-Hill Publishing).
  • Jones, A. and Sin, S. (2003) Generic Skills in Accounting: Competencies for Students and Graduates, Update (Frenchs Forest, N.S.W.: Pearson Education Australia).
  • Joyner, B. and Young, L. (2006) Teaching medical students using role play: twelve tips for successful role plays, Medical Teacher, 28(3), pp. 225–229. doi: 10.1080/01421590600711252
  • Kangasharju, H. and Nikko, T. (2009) Emotions in organizations: joint laughter in workplace meetings, Journal of Business Communication, 46(1), pp. 100–119. doi: 10.1177/0021943608325750
  • Kavanagh, M. and Drennan, L. (2008) What skills and attributes does an accounting graduate need? Evidence from student perceptions and employer expectations, Accounting & Finance, 48(2), pp. 279–300. doi: 10.1111/j.1467-629X.2007.00245.x
  • Keirsey, D. and Bates, M. (1998) Please Understand Me: Temperament, Character, Intelligence (Del Mar, CA: Prometheus Nemesis Book Company).
  • Lane, C. and Rollnick, S. (2007) The use of simulated patients and role-play in communication skills training: a review of the literature to August 2005, Patient Education and Counseling, 67(1–2), pp. 13–20. doi: 10.1016/j.pec.2007.02.011
  • Ling, H. P. (2005) Reflective learning through learning journals: can business students do it? Paper presented at the HERDSA 2005 Conference. Available at http://conference.herdsa.org.au/2005/pdf/refereed/paper_076.pdf (accessed 1 February 2012).
  • Loo, R. and Thorpe, K. (2002) Using reflective learning journals to improve individual and team performance, Team Performance Management, 8(5/6), pp. 134–139. doi: 10.1108/13527590210442258
  • Manna, D. R., Bryan, L. D. and Pastoria, G. (2009) Professors and practitioners’ perceptions of the need for accountants to possess emotional intelligence, Economics and Organization of Enterprise, 3(1), pp. 17–33. doi: 10.2478/v10061-009-0004-7
  • Martin, A. and Steele, F. (2010) Sustainability in Key Professions: Accounting (Canberra: Australian Research Institute in Education for Sustainability).
  • Matherly, M. and Burney, L. (2009) Using peer-reviewed writing in the accounting curriculum: a teaching note, Issues in Accounting Education, 24(3), pp. 393–413. doi: 10.2308/iace.2009.24.3.393
  • Maxwell, J. C. (2003) Relationships 101: What Every Leader Needs to Know, pp. 21–32 (Nashville: Thomas Nelson Inc).
  • McCroskey, J. C. (1977) Oral communication apprehension: a summary of recent theory and research, Human Communication Research, 4(1), pp. 78–96. doi: 10.1111/j.1468-2958.1977.tb00599.x
  • McCroskey, J. C. (1984) The communication apprehension perspective, in: J. A. Daly and J. C. McCroskey (Eds), Avoiding Communication: Shyness, Reticence and Communication Apprehension, pp. 13–38 (Beverley Hills, CA: Sage Publications).
  • McNeilly, K. and Barr, T. (2006) I love my accountants – they're wonderful: understanding customer delight in the professional services arena, The Journal of Services Marketing, 20(3), p. 152. doi: 10.1108/08876040610665607
  • November, P. (1996) Journals for the journey into deep learning: a framework, Higher Education Research and Development, 15(1), pp. 115–127. doi: 10.1080/0729436960150109
  • Ogilvie, R. (2006) Conversation comes easy, Charter, July, pp. 33–35.
  • Paice, E., Heard, S. and Moss, F. (2002) How important are role models in making good doctors?, British Medical Journal, 325(7366), p. 707. doi: 10.1136/bmj.325.7366.707
  • Paisey, C. and Paisey, N. J. (2007) Balancing the vocational and academic dimensions of accounting education: the case for a core curriculum, Journal of Vocational Education & Training, 59(1), pp. 89–105. doi: 10.1080/13636820601145705
  • Pavlovich, K. (2007) The development of reflective practice through student journals, Higher Education Research & Development, 26(3), pp. 281–295. doi: 10.1080/07294360701494302
  • Pavlovich, K., Collins, E. and Jones, G. (2009) Developing students’ skills in reflective practice: design and assessment, Journal of Management Education, 33(1), pp. 37–58. doi: 10.1177/1052562907307640
  • Satir, V. (2009) Paying attention to words, in: J. Stewart (Ed.) Bridges Not Walls, pp. 160–166 (New York: McGraw-Hill Publishing).
  • Shannon, C. and Weaver, W. (1949) The Mathematical Theory of Communication (Urbana: University of Illinois Press).
  • Sharifi, M., McCombs, G., Fraser, L. and McCabe, R. (2009) Structuring a competency-based accounting communication course at the graduate level, Business Communication Quarterly, 72(2), pp. 177–199. doi: 10.1177/1080569909334052
  • Shilling, V., Jenkins, V. and Fallowfield, L. (2003) Factors affecting patient and clinician satisfaction with the clinical consultation: can communication skills training for clinicians improve satisfaction?, Psycho-Oncology, 12(6), pp. 599–611. doi: 10.1002/pon.731
  • Simons, K., Higgins, M. and Lowe, D. (1995) A profile of communication apprehension in accounting majors: implications for teaching and curriculum revision, Journal of Accounting Education, 13(2), pp. 159–176. doi: 10.1016/0748-5751(95)00001-3
  • Smith, B. (2006) BFA302 Accounting theory semester two 2006 unit outline, University of Tasmania.
  • Smythe, M. and Nikolai, L. (2002) A thematic analysis of oral communication concerns with implications for curriculum design, Journal of Accounting Education, 20(3), pp. 163–181. doi: 10.1016/S0748-5751(02)00007-6
  • Stanga, K. G. and Ladd, R. T. (1990) Oral communication apprehension in beginning accounting majors: an exploratory study, Issues in Accounting Education, 5(2), pp. 180–194.
  • Štrbac, E. and Roodt, G. (2007) Psychological attributes of successful trainee accountants, SA Journal of Industrial Psychology, 31(1), pp. 9–17.
  • Thomson, J. (2009) Closing the accounting talent gap, The CPA Journal, 79(12), pp. 13–14.
  • Tindale, J., Evans, E., Cable, D. and Mead, S. (2005) Are our accounting programs preparing graduates for professional accounting work? Paper presented at the Australian Association for Research in Education (AARE), Sydney, November. Available at http://publications.aare.edu.au/05pap/tin05144.pdf (accessed 1 February 2012).
  • University of Melbourne (2012) MGMT20010 Business Communication. Available at https://handbook.unimelb.edu.au/view/2012/MGMT20010?output=PDF (accessed 30 November 2012).
  • Victoria University (2012) Business Communication. Available at http://www.vu.edu.au/units/bmo1192 (accessed 27 November 2012).
  • Wisker, G. (2008) The Postgraduate Research Handbook: Succeed with Your MA, MPhil, EdD and PhD (Hampshire: Palgrave MacMillan).
  • Woodall, H. (2003) Leaders empowered, New Life, 3 July, pp. 1–2.
  • Woodall, H. (2004) Empowering our leaders, New Life, 8 July, p. 12.
  • Woodall, H. (2005) Upskilling intentionally, New Life, 5 May, p. 7.
  • Woodall, H. (2006) Training Christian leaders, New Life, 27 April, p. 7.
  • Youssef, L. S. (2012) Using student reflections in the formative evaluation of instruction: a course-integrated approach, Reflective Practice: International and Multidisciplinary Perspectives, 13(2), pp. 237–254. doi: 10.1080/14623943.2011.626031

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.