The Quality 4.0 Roadmap: Designing a capability roadmap toward quality management in Industry 4.0

References

• Agca, O., J. Gibson, J. Godsell, J. Ignatius, C. Wyn Davies, and O. Xu. 2017. An Industry 4 Readiness Assessment Tool. Coventry: International Institute for Product and Service Innovation.
   Google Scholar
• Allahyari, T., R. N. Hassanzadeh, Y. Khosravi, and F. Zayeri. 2011. Development and evaluation of a new questionnaire for rating of cognitive failures at work. International Journal of Occupational Hygiene 3(1): 6–11.
   Google Scholar
• Aldag, M. C., and B. Eker. 2018. What is Quality 4.0 in the era of industry 4.0? In Proceedings of the 3rd International Conference on Quality of Life, Kopaonik, Serbia, 28–30 November 2018; Center for Quality, Faculty of Engineering, University of Kragujevac: Kopaonik, Serbia, pp. 31–33.
   Google Scholar
• Alomaim, N., M. Zihni Tunca, and M. Zairi. 2003. Customer satisfaction@ virtual organizations. Management Decision 41 (7):666–70. doi: 10.1108/00251740310495595.
   Google Scholar
• Anderson, C., and W. Ellerby. 2018. Digital Maturity Model. Deloitte :9–12. https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology-Media-Telecommunications/deloitte-digital-maturity-model.pdf
   Google Scholar
• Antony, J., O. McDermott, and M. Sony. 2022. Quality 4.0 conceptualisation and theoretical understanding: A global exploratory qualitative study. The TQM Journal 34 (5):1169–88. doi: 10.1108/TQM-07-2021-0215.
   Google Scholar
• Antony, J., O. McDermott, M. Sony, A. Toner, S. Bhat, E. A. Cudney, and M. Doulatabadi. 2023. Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study. Total Quality Management & Business Excellence 34 (7-8):827–46. doi: 10.1080/14783363.2022.2113737.
   Web of Science ®Google Scholar
• Armani, C. G., K. F. de Oliveira, I. P. Munhoz, and A. C. S. Akkari. 2021. Proposal and application of a framework to measure the degree of maturity in Quality 4.0: A multiple case study. In. Advances in Mathematics for Industry 4.0 :131–63. https://www.sciencedirect.com/book/9780128189061/advances-in-mathematics-for-industry-4-0. doi: 10.1016/B978-0-12-818906-1.00006-1.
   Google Scholar
• Berente, N., B. Vandenbosch, and B. Aubert. 2009. Information flows and business process integration. Business Process Management Journal 15 (1):119–41. doi: 10.1108/14637150910931505.
   Google Scholar
• Bibby, L., and B. Dehe. 2018. Defining and assessing industry 4.0 maturity stages–case of the defence sector. Production Planning & Control 29 (12):1030–43. doi: 10.1080/09537287.2018.1503355.
   Web of Science ®Google Scholar
• Boström, G. P., and T. Olsson. 2006. Quality of service evaluation in virtual organizations using SLAs. In Interoperability for Enterprise Software and Applications: Proceedings of the Workshops and the Doctorial Symposium of the Second IFAC/IFIP I-ESA International Conference: EI2N, WSI, IS-TSPQ 2006, 211–24. London, UK: ISTE.
   Google Scholar
• Breque, M., L. D. Nul, and A. Petridis. 2021. Industry 5.0 - Towards a sustainable, human-centric and resilient European industry. han doi: 10.2777/308407
   Google Scholar
• Brusa, E. 2018. “Synopsis of the MBSE, lean and smart manufacturing in the product and process design for an assessment of the strategy” Industry 4.0. CIISE :21–30.
   Google Scholar
• Carolis, A. D., M. Macchi, E. Negri, and S. Terzi. 2017. A maturity model for assessing the digital readiness of manufacturing companies. IFIP Advances in Information and Communication Technology 513:13–20. doi: 10.1007/978-3-319-66923-6_2.
   Google Scholar
• Carvalho, A. M., P. Sampaio, E. Rebentisch, H. McManus, J. Á. Carvalho, and P. Saraiva. 2023. Operational excellence, organizational culture, and agility: Bridging the gap between Quality and adaptability. Total Quality Management & Business Excellence 34 (11-12):1598–628. doi: 10.1080/14783363.2023.2191844.
   Web of Science ®Google Scholar
• Carvalho, A. M., P. Sampaio, E. Rebentisch, J. Á. Carvalho, and P. Saraiva. 2019. Operational excellence, organisational culture and agility: The missing link? Total Quality Management & Business Excellence 30 (13-14):1495–514. doi: 10.1080/14783363.2017.1374833.
   Web of Science ®Google Scholar
• Carvalho, A. M., P. Sampaio, E. Rebentisch, and J. Oehmen. 2020. Technology and quality management: A review of concepts and opportunities in the digital transformation. International Conference on Quality Engineering and Management. 698–714.
   Google Scholar
• Colombo, A. W., S. Karnouskos, O. Kaynak, Y. Shi, and S. Yin. 2017. Industrial cyberphysical systems: A backbone of the fourth industrial revolution. IEEE Industrial Electronics Magazine 11 (1):6–16. doi: 10.1109/MIE.2017.2648857.
   Web of Science ®Google Scholar
• Cots, S. 2018. Digital transformation of quality management.Proceedings Book of the 3rd International Conference on Quality Engineering and Management 2018, 605–13.
   Google Scholar
• Chiarini, A., and M. Kumar. 2022. What is Quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research 60 (16):4890–910. doi: 10.1080/00207543.2021.1942285.
   Web of Science ®Google Scholar
• Dennis, M., C. Ramaswamy, M. Noorul, A. Jayaram, and V. Capgemini. 2017. Asset Performance Management Maturity Model 12.
   Google Scholar
• Dias, A. M. D. G. 2021. A capability roadmap towards Quality 4.0. Master’s Thesis, University of Minho.
   Google Scholar
• Dias, A. M., A. M. Carvalho, and P. Sampaio. 2021. Quality 4.0: Literature review analysis, definition and impacts of the digital transformation process on Quality. International Journal of Quality & Reliability Management 39 (6):1312–35. doi: 10.1108/IJQRM-07-2021-0247.
   Web of Science ®Google Scholar
• Domingues, P., P. Sampaio, F. D. V. Correia, and İ. Uzdurum. 2020. Scanning for a superior skill set. Quality Progress 53 (4):16–27.
   Google Scholar
• Eagar, R., D. Ross, and M. Kolk. 2013. Capability Roadmapping – Developing the means to an end. Prism 2:30–45.
   Google Scholar
• Evans, R., S. McChrystal, J. Zittrain, S. Rosen, J. Davis, I. Matte, D. Shetty, J. Sternke, Z. Mingguang, G. Watson, et al. 2015. 2015 Future of quality report: Quality throughout, 4–86. Milwaukee: ASQ Quality Press.
   Google Scholar
• Foster, D., and J. Jonker. 2007. Towards a third generation of quality management: Searching for a theoretical re-conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity. International Journal of Quality & Reliability Management 24 (7):683–703. doi: 10.1108/02656710710774674.
   Google Scholar
• Frenzel, A., J. C. Muench, M. T. Bruckner, and D. Veit. 2021. Digitization or digitalization?-Toward an understanding of definitions, use and application in is research. Americas Conference on Information Systems (AMCIS) Proceedings.
   Google Scholar
• Gökalp, E., U. Şener, and P. E. Eren. 2017. Development of an assessment model for industry 4.0: Industry 4.0-MM. Communications in Computer and Information Science 770 (November):128–42. doi: 10.1007/978-3-319-67383-7_10.
   Google Scholar
• Green, B. N., C. D. Johnson, and A. Adams. 2006. Writing narrative literature reviews for peer-reviewed journals: Secrets of the trade. Journal of Chiropractic Medicine 5 (3):101–17. doi: 10.1016/S0899-3467(07)60142-6.
   PubMed Web of Science ®Google Scholar
• Gunasekaran, A., N. Subramanian, and W. T. E. Ngai. 2019. Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. International Journal of Production Economics 207:125–9. doi: 10.1016/j.ijpe.2018.09.005.
   Web of Science ®Google Scholar
• Hizam-Hanafiah, M., M. A. Soomro, and N. L. Abdullah. 2020. Industry 4.0 readiness models: A systematic literature review of model dimensions. Information, 11 (7):364. doi: 10.3390/info11070364.
   Web of Science ®Google Scholar
• Horvat, D., T. Stahlecker, A. Zenker, C. Lerch, and M. Mladineo. 2018. A conceptual approach to analysing manufacturing companies’ profiles concerning Industry 4.0 in emerging economies. Procedia Manufacturing 17:419–26. doi: 10.1016/j.promfg.2018.10.065.
   Google Scholar
• Hyun Park, S., W. Seon Shin, Y. Hyun Park, and Y. Lee. 2017. Building a new culture for quality management in the era of the Fourth Industrial Revolution. Total Quality Management & Business Excellence 28 (9–10):934–45. doi: 10.1080/14783363.2017.1310703.
   Web of Science ®Google Scholar
• International Organization for Standardization. 2015. Quality management systems-requirements (ISO Standard 9001:2015). https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:en
   Google Scholar
• Jacob, D. 2017. Quality 4.0 impact and strategy handbook: Getting digitally connected to transform quality management. https://www.sas.com/content/dam/SAS/en_us/doc/whitepaper2/quality-4-0-impact-strategy-109087.pdf
   Google Scholar
• Kagermann, H., W. Wahlster, and J. Helbig. 2013. Recommendations for implementing the strategic initiative INDUSTRIE 4.0. acatech – National Academy of Science and Engineering. https://www.din.de/resource/blob/76902/e8cac883f42bf28536e7e8165993f1fd/recommendations-for-implementing-industry-4-0-data.pdf
   Google Scholar
• Kane, G. C., D. Palmer, A. Philips Nguyen, D. Kiron, and N. Buckley. 2015. Strategy, not technology, drives digital transformation. MIT Sloan Management Review & Deloitte. https://sloanreview.mit.edu/projects/strategy-drives-digital-transformation/
   Google Scholar
• Kumar, M., J. Antony, and M. K. Tiwari. 2011. Six Sigma implementation framework for SMEs – A roadmap to manage and sustain the change. International Journal of Production Research 49 (18):5449–67. doi: 10.1080/00207543.2011.563836.
   Web of Science ®Google Scholar
• Küpper, D., C. Knizek, D. Ryeson, and N. Jan. 2019. Quality 4. 0 takes more than technology. Boston, MA: Boston Consulting Group (BCG).
   Google Scholar
• Leischnig, A., B. Ivens, S. Wölfl, and D. Hein. 2019. Business Digitization – Ein Meta-Review. In Geschäftsmodelle in der digitalen Welt. 303–17. Berlin: Springer.
   Google Scholar
• Lele, A. 2019. Industry 4.0. In Disruptive technology for the militaries and security, 205–15. Berlin: Springer.
   Google Scholar
• Lichtblau, K., V. Stich, R. Bertenrath, M. Blum, M. Bleider, A. Millack, K. Schmitt, E. Schmitz, and M. Schröter. 2015. Industrie 4.0 Readiness. Aachen-Köln: Impuls-Stiftung des VDMA.
   Google Scholar
• Lim, A. F., K. B. Ooi, G. W. H. Tan, T. H. Cham, M. A. Alryalat, and Y. K. Dwivedi. 2022. Adapt or die: A competitive digital supply chain quality management strategy. Journal of Enterprise Information Management doi: 10.1108/JEIM-09-2022-0345.
   Google Scholar
• Ma, N., T. Hall, and T. Barker. 2008. Using an expert panel to empirically validate a requirements engineering mediation model. Proc. IADIS Int. Conf. ICT, 99–107.
   Google Scholar
• Maier, A. M., J. Moultrie, and P. J. Clarkson. 2012. Assessing organizational capabilities: Reviewing and guiding the development of maturity grids. IEEE Transactions on Engineering Management 59 (1):138–59. doi: 10.1109/TEM.2010.2077289.
   Web of Science ®Google Scholar
• Machado, C. G., M. Winroth, D. Carlsson, P. Almström, V. Centerholt, and M. Hallin. 2019. Industry 4.0 readiness in manufacturing companies: Challenges and enablers towards increased digitalization. Procedia CIRP 81:1113–8. doi: 10.1016/j.procir.2019.03.262.
   Google Scholar
• Maqsood, A., A. Sandhu, and P. H. Shamsuzzoha. 2016. Business excellence in a volatile, uncertain, complex and ambiguous environment (BEVUCA). The TQM Journal 34 (1):1–5. doi: 10.1108/TQM-12-2016-0109.
   Google Scholar
• Marcinkevicius, G., and M. Vilkas. 2023. The affordances of digital technology for business processes integration. Journal of Systems and Information Technology 25 (1):74–90. doi: 10.1108/JSIT-06-2022-0149.
   Google Scholar
• Mayakova, A. (2019). Digital transformation of modern quality management. Еconomic Annals-ХХІ 180 (11-12): 138–145.
   Google Scholar
• McDermott, O., S. Nelson, J. Antony, and M. Sony. 2023. Industry 4.0 readiness in west of Ireland small and medium and micro enterprises–An exploratory study. Quality Management Journal 30 (2):105–20. doi: 10.1080/10686967.2023.2171325.
   Google Scholar
• Mendling, J., G. Decker, H. A. Reijers, R. Hull, and I. Weber. 2018. How do machine learning, robotic process automation, and blockchains affect the human factor in business process management? Communications of the Association for Information Systems 43 (1):297–320. doi: 10.17705/1CAIS.04319.
   Google Scholar
• Morteza, G. 2018. The future of manufacturing industry: A strategic roadmap toward Industry 4.0. Journal of Manufacturing Technology Management 29 (6):910–36. doi: 10.1108/JMTM-02-2018-0057.
   Web of Science ®Google Scholar
• Nan, M., T. Hall, and T. Barker. 2008. Using an expert panel to empirically validate a requirements engineering mediation model. MCCSIS'08 - IADIS Multi Conference on Computer Science and Information Systems; Proceedings of ICT, Society and Human Beings 2008, (June 2015), 99–107.
   Google Scholar
• Olkiewicz, M. 2020. The role of the stakeholder in the quality improvement of an organization. Zeszyty Naukowe. Zabrze, Poland: Organizacja i Zarządzanie/Politechnika Śląska.
   Google Scholar
• Paré, G., M.-C. Trudel, M. Jaana, and S. Kitsiou. 2015. Synthesizing information systems knowledge: A typology of literature reviews. Information & Management 52 (2):183–99. doi: 10.1016/j.im.2014.08.008.
   Web of Science ®Google Scholar
• Radziwill, N. 2018. Let’s get digital: The many ways the fourth industrial revolution is reshaping the way we think about Quality. Quality Progress, ASQ. p. 24–29.
   Google Scholar
• Radziwill, N. 2020. Connected, intelligent, automated - The definitive guide to digital transformation and Quality 4.0. Milwaukee, Wisconsin: Quality Press.
   Google Scholar
• Rajaguru, R., and M. J. Matanda. 2019. Role of compatibility and supply chain process integration in facilitating supply chain capabilities and organizational performance. Supply Chain Management: An International Journal 24 (2):301–16. doi: 10.1108/SCM-05-2017-0187.
   Web of Science ®Google Scholar
• Ralea, C., O.-C. Dobrin, C. Barbu, and C. Tanase. 2019. Looking to the future: Digital transformation of quality management. Proceedings of the 13th international management conference: Management strategies for high performance (IMC 2019), 121–32.
   Google Scholar
• Ranjith Kumar, R., L. S. Ganesh, and C. Rajendran. 2022. Quality 4.0–A review of and framework for quality management in the digital era. International Journal of Quality & Reliability Management 39 (6):1385–411. doi: 10.1108/IJQRM-05-2021-0150.
   Web of Science ®Google Scholar
• Reinhard, G., V. Jesper, and S. Stefan. 2016. Industry 4.0: Building the digital enterprise. 2016 Global Industry 4.0 Survey: 1–39.
   Google Scholar
• Ritter, T., and C. L. Pedersen. 2020. Digitization capability and the digitalization of business models in business-to-business firms: Past, present, and future. Industrial Marketing Management 86:180–90. doi: 10.1016/j.indmarman.2019.11.019.
   Web of Science ®Google Scholar
• Sader, S., I. Husti, and M. Daróczi. 2019. Industry 4.0 as a key enabler toward successful implementation of total quality management practices. Periodica Polytechnica Social and Management Sciences 27 (2):131–40. doi: 10.3311/PPso.12675.
   Google Scholar
• Santos, R. C., and J. L. Martinho. 2019. An Industry 4.0 maturity model proposal. Journal of Manufacturing Technology Management 31 (5):1023–43. doi: 10.1108/JMTM-09-2018-0284.
   Web of Science ®Google Scholar
• Schuh, G. G., R. Anderl, J. J. Gausemeier, M. M. ten Hompel. 2020. Industrie 4.0 Maturity Index. Managing the digital transformation of companies. Munich, Germany: Acatech Study.
   Google Scholar
• Schumacher, A., S. Erol, and W. Sihn. 2016. A maturity model for assessing Industry 4.0 readiness and maturity of manufacturing enterprises. Procedia CIRP 52:161–6. doi: 10.1016/j.procir.2016.07.040.
   Google Scholar
• Schumacher, A., T. Nemeth, and W. Sihn. 2019. Roadmapping towards industrial digitalization based on an Industry 4.0 maturity model for manufacturing enterprises. Procedia CIRP 79:409–14. doi: 10.1016/j.procir.2019.02.110.
   Google Scholar
• Singapore Economic Development Board. 2017. The Singapore Smart Industry Readiness Index: Catalysing the transformation of manufacturing. https://www.edb.gov.sg/content/dam/edb-japan/key-activities/advanced-manufacturing/the-singapore-smart-industry-readiness-index/the-sg-smart-industry-readiness-index-whitepaper.pdf
   Google Scholar
• Singh, J., I. P. S. Ahuja, H. Singh, and A. Singh. 2022. Development and implementation of autonomous quality management system (AQMS) in an automotive manufacturing using Quality 4.0 concept–A case study. Computers & Industrial Engineering 168:108121. doi: 10.1016/j.cie.2022.108121.
   Web of Science ®Google Scholar
• Skapinyecz, R., B. Illés, and Á. Bányai. 2018. Logistic aspects of Industry 4.0. IOP Conference Series: Materials Science and Engineering 448 (1):012014. doi: 10.1088/1757-899X/448/1/012014.
   Google Scholar
• Sony, M., J. Antony, and J. A. Douglas. 2020. Essential ingredients for the implementation of Quality 4.0: A narrative review of literature and future directions for research. The TQM Journal 32 (4):779–93. doi: 10.1108/TQM-12-2019-0275.
   Google Scholar
• Srinivasan, A., and B. Kurey. 2014. Creating a culture of Quality. Harvard Business Review 92 (4):23–5.
   PubMed Web of Science ®Google Scholar
• Sureshchandar, G. S. 2022. Quality 4.0–Understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique. International Journal of Quality & Reliability Management 39 (6):1336–67. doi: 10.1108/IJQRM-06-2021-0159.
   Web of Science ®Google Scholar
• Sureshchandar, G. S. 2023. Quality 4.0–A measurement model using the confirmatory factor analysis (CFA) approach. International Journal of Quality & Reliability Management 40 (1):280–303. doi: 10.1108/IJQRM-06-2021-0172.
   Web of Science ®Google Scholar
• The Industry Working Group (IWG). 2018. BMS smart industry roadmap. https://www.utwente.nl/en/industry40/resources/bms-smart-industry-roadmap.pdf
   Google Scholar
• Vasilev, V. L., A. R. Gapsalamov, E. M. Akhmetshin, T. N. Bochkareva, A. V. Yumashev, and T. I. Anisimova. 2020. Digitalization peculiarities of organizations: A case study. Entrepreneurship and Sustainability Issues 7 (4):3173–90. doi: 10.9770/jesi.2020.7.4(39).
   Web of Science ®Google Scholar
• Verhoef, P. C., A. T. Stephen, P. K. Kannan, X. Luo, V. Abhishek, M. Andrews, Y. Bart, H. Datta, N. Fong, D. L. Hoffman, et al. 2017. Consumer connectivity in a complex, technology-enabled, and mobile-oriented world with smart products. Journal of Interactive Marketing 40 (1):1–8. doi: 10.1016/j.intmar.2017.06.001.
   Web of Science ®Google Scholar
• Vial, G. 2019. Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems 28 (2):118–44. doi: 10.1016/j.jsis.2019.01.003.
   Web of Science ®Google Scholar
• Wagire, A. A., R. Joshi, A. P. S. Rathore, and R. Jain. 2020. Development of maturity model for assessing the implementation of Industry 4.0: Learning from theory and practice. Production Planning & Control 32 (8):603–22. doi: 10.1080/09537287.2020.1744763.
   Web of Science ®Google Scholar
• Zhang, M., H. Guo, B. Huo, X. Zhao, and J. Huang. 2019. Linking supply chain quality integration with mass customization and product modularity. International Journal of Production Economics 207:227–35. doi: 10.1016/j.ijpe.2017.01.011.
   Web of Science ®Google Scholar
• Zonnenshain, A., and R. S. Kenett. 2020. Quality 4.0—The challenging future of quality engineering. Quality Engineering 32 (4):614–26. doi: 10.1080/08982112.2019.1706744.
   Web of Science ®Google Scholar