Comparing the implementation of advanced access strategies among primary health care providers

References

• Abou Malham, S., Breton, M., Touati, N., Maillet, L., Duhoux, A., & Gaboury, I. (2020). Changing nursing practice within primary health care innovations: The case of advanced access model. BMC nursing, 19(1), 115. https://doi.org/10.1186/s12912-020-00504-z
   PubMed Web of Science ®Google Scholar
• Abou Malham, S., Touati, N., Maillet, L., & Breton, M. (2018). The challenges of implementing advanced access for residents in family medicine in Quebec. do promising strategies exist? Medical Education Online, 23(1), 1438719. https://doi.org/10.1080/10872981.2018.1438719
   PubMedGoogle Scholar
• Abou Malham, S., Touati, N., Maillet, L., Gaboury, I., Loignon, C., & Breton, M. (2017). What are the factors influencing implementation of advanced access in family medicine units? A cross-case comparison of four early adopters in Quebec. International Journal of Family Medicine, 2017, 1595406. https://doi.org/10.1155/2017/1595406
   PubMedGoogle Scholar
• Bennett, K., & Baxley, E. (2009). The effect of a carve-out advanced access scheduling system on no-show rates. Family Medicine, 41(1), 51–56. https://www.stfm.org/familymedicine/vol41issue1/Bennett51
   PubMed Web of Science ®Google Scholar
• Breton, M., Gaboury, I., Sasseville, M., Beaulieu, C., Abou Malham, S., Hudon, C., Rodrigues, I., Maillet, L., Duhoux, A., Deville-Stoetzel, N., & Haggerty, J. (2021). Development of a self-reported reflective tool on advanced access to support primary healthcare providers: Study protocol of a mixed-method research design using an e-delphi survey. BMJ Open, 11(11), e046411. https://doi.org/10.1136/bmjopen-2020-046411
   PubMed Web of Science ®Google Scholar
• Breton, M., Lévesque, J. -F., Pineault, R., & Hogg, W. (2011). Primary care reform: Can Quebec’s family medicine group model benefit from the experience of ontario’s family health teams? Healthcare Policy/Politiques de santé, 7(2), e122–135. https://doi.org/10.12927/hcpol.2011.22618
   PubMedGoogle Scholar
• Breton, M., Maillet, L., Duhoux, A., Abou Malham, S., Gaboury, I., Manceau, L. M., Hudon, C., Rodrigues, I., Haggerty, J., Touati, N., Beaulieu, M. -C., Loignon, C., Lussier, M. -T., Vedel, I., Jbilou, J., & Légaré, F. (2020). Evaluation of the implementation and associated effects of advanced access in university family medicine groups: A study protocol. BMC Family Practice, 21(1), 41. https://doi.org/10.1186/s12875-020-01109-w
   PubMed Web of Science ®Google Scholar
• Breton, M., Maillet, L., Paré, I., Abou Malham, S., & Touati, N. (2017). Perceptions of the first family physicians to adopt advanced access in the province of Quebec, Canada. The International Journal of Health Planning and Management, 32(4), e316–332. https://doi.org/10.1002/hpm.2380
   PubMed Web of Science ®Google Scholar
• Breton, M., Pineault, R., Levesque, J. -F., Roberge, D., Borgès Da Silva, R., & Prud’homme, A. (2013). Reforming healthcare systems on a locally integrated basis: Is there a potential for increasing collaborations in primary healthcare? BMC Health Services Research, 13(1), 262. https://doi.org/10.1186/1472-6963-13-262
   PubMedGoogle Scholar
• Cameron, S., Sadler, L., & Lawson, B. (2010). Adoption of open-access scheduling in an academic family practice. Canadian Family Physician Medecin de Famille Canadien, 56(9), 906–911. https://www.cfp.ca/content/56/9/906
   PubMed Web of Science ®Google Scholar
• Canadian Institute for Health Information. (2021). How Canada compares. In Commonwealth Fund survey 2020, ( Data tables). CIHI. https://www.cihi.ca/en/commonwealth-fund-survey-2020
   Google Scholar
• Contandriopoulos, D., Brousselle, A., Breton, M., Sangster-Gormley, E., Kilpatrick, K., Dubois, C. -A., Brault, I., & Perroux, M. (2016). Nurse practitioners, canaries in the mine of primary care reform. Health Policy, 120(6), 682–689. https://doi.org/10.1016/j.healthpol.2016.03.015
   PubMed Web of Science ®Google Scholar
• Cunningham, C. T., Quan, H., Hemmelgarn, B., Noseworthy, T., Beck, C. A., Dixon, E., Samuel, S., Ghali, W. A., Sykes, L. L., & Jetté, N. (2015). Exploring physician specialist response rates to web-based surveys. BMC Medical Research Methodology, 15(1), Article 32. https://doi.org/10.1186/s12874-015-0016-z.
   PubMedGoogle Scholar
• Dillman, D. A., Smyth, J. D., & Christian, L. M. (2014). Internet, phone, mail, and mixed-mode surveys: The tailored design method (4th ed.). John Wiley & Sons, Inc.
   Google Scholar
• Eysenbach, G. (2004). Improving the quality of web surveys: The Checklist for reporting results of internet E-Surveys (CHERRIES). Journal of Medical Internet Research, 6(3), e34. https://doi.org/10.2196/jmir.6.3.e34
   PubMed Web of Science ®Google Scholar
• Fournier, J., Heale, R., & Rietze, L. L. (2012). I can’t wait: Advanced access decreases wait times in primary healthcare. Healthcare Quarterly, 15(1), 64–68. https://doi.org/10.12927/hcq.2012.22763
   PubMedGoogle Scholar
• Gaboury, I., Breton, M., Perreault, K., Bordeleau, F., Descôteaux, S., Maillet, L., Hudon, C., Couturier, Y., Duhoux, A., Vachon, B., Cossette, B., Rodrigues, I., Poitras, M. -E., Loignon, C., & Vasiliadis, H. -M. (2021). Interprofessional advanced access – a quality improvement protocol for expanding access to primary care services. BMC Health Services Research, 21(1), 812. https://doi.org/10.1186/s12913-021-06839-w
   PubMed Web of Science ®Google Scholar
• Goodall, S., Montgomery, A., Banks, J., Sampson, F., Pickin, M., & Salisbury, C. (2006). Implementation of advanced access in general practice: Postal survey of practices. British Journal of General Practice, 56(533), 918–923. https://bjgp.org/content/56/533/918
   PubMed Web of Science ®Google Scholar
• Gosden, T., Forland, F., Kristiansen, I. S., Sutton, M., Leese, B., Giuffrida, A., Sergison, M., & Pedersen, L. (2000). Capitation, salary, fee-for-service and mixed systems of payment: Effects on the behaviour of primary care physicians. Cochrane Database of Systematic Reviews, 3(10), CD002215. https://doi.org/10.1002/14651858.CD002215.
   Google Scholar
• Health Quality Ontario. (2012). Advanced access and efficiency workbook for primary care. Queen’s Printer for Ontario. http://www.hqontario.ca/Portals/0/documents/qi/primary-care/qi-aae-interactive-workbook-en.pdf
   Google Scholar
• Hudec, J. C., MacDougall, S., & Rankin, E. (2010). Advanced access appointments: Effects on family physician satisfaction, physicians’ office income, and emergency department use. Canadian Family Physician Medecin de Famille Canadien, 56(10), e361–367. https://www.cfp.ca/content/56/10/e361
   PubMed Web of Science ®Google Scholar
• Katz, A., Herpai, N., Smith, G., Aubrey-Bassler, K., Breton, M., Boivin, A., Hogg, W., Miedema, B., Pang, J., Wodchis, W. P., & Wong, S. T. (2017). Alignment of Canadian primary care with the patient medical home model: A QUALICO-PC study. Annals of Family Medicine, 15(3), 230–236. https://doi.org/10.1370/afm.2059
   PubMed Web of Science ®Google Scholar
• Lancaster, G., Kolakowsky-Hayner, S., Kovacich, J., & Greer-Williams, N. (2015). Interdisciplinary communication and collaboration among physicians, nurses, and unlicensed assistive personnel. Journal of Nursing Scholarship, 47(3), 275–284. https://doi.org/10.1111/jnu.12130
   PubMed Web of Science ®Google Scholar
• Levine, R. E., Fowler, F. J., Jr., & Brown, J. A. (2005). Role of cognitive testing in the development of the CAHPS® Hospital Survey. Health Services Research, 40(6p2), 2037–2056. https://doi.org/10.1111/j.1475-6773.2005.00472.x
   PubMedGoogle Scholar
• Murray, M. (2005). Answers to your questions about same-day scheduling. Family Practice Management, 12(3), 59–64. https://www.aafp.org/fpm/2005/0300/p59.html
   PubMedGoogle Scholar
• Murray, M., & Berwick, D. M. (2003). Advanced access: Reducing waiting and delays in primary care. JAMA, 289(8), 1035–1040. https://doi.org/10.1001/jama.289.8.1035
   PubMed Web of Science ®Google Scholar
• Murray, M., Bodenheimer, T., Rittenhouse, D., & Grumbach, K. (2003). Improving timely access to primary care: Case studies of the advanced access model. JAMA, 289(8), 1042–1046. https://doi.org/10.1001/jama.289.8.1042
   PubMed Web of Science ®Google Scholar
• Orchard, C., Pederson, L. L., Read, E., Mahler, C., & Laschinger, H. (2018). Assessment of Interprofessional Team Collaboration Scale (AITCS): Further testing and instrument revision. The Journal of Continuing Education in the Health Professions, 38(1), 11–18. https://doi.org/10.1097/CEH.0000000000000193
   PubMed Web of Science ®Google Scholar
• Pascucci, D., Sassano, M., Nurchis, M. C., Cicconi, M., Acampora, A., Park, D., Morano, C., & Damiani, G. (2021). Impact of interprofessional collaboration on chronic disease management: Findings from a systematic review of clinical trial and meta-analysis. Health Policy, 125(2), 191–202. https://doi.org/10.1016/j.healthpol.2020.12.006
   PubMed Web of Science ®Google Scholar
• Pickin, M., O’cathain, A., Sampson, F. C., & Dixon, S. (2004). Evaluation of advanced access in the national primary care collaborative. British Journal of General Practice, 54(502), 334–340. https://bjgp.org/content/54/502/334
   PubMed Web of Science ®Google Scholar
• Pope, C., Banks, J., Salisbury, C., & Lattimer, V. (2008). Improving access to primary care: Eight case studies of introducing advanced access in England. Journal of Health Services Research & Policy, 13(1), 33–39. https://doi.org/10.1258/jhsrp.2007.007039
   PubMed Web of Science ®Google Scholar
• Rivas, J. (2020). Advanced access scheduling in primary care: A synthesis of evidence. Journal of Healthcare Management, 65(3), 171–184. https://doi.org/10.1097/JHM-D-19-00047
   PubMed Web of Science ®Google Scholar
• Rose, K. D., Ross, J. S., & Horwitz, L. I. (2011). Advanced access scheduling outcomes: A systematic review. Archives of Internal Medicine, 171(13), 1150–1159. https://doi.org/10.1001/archinternmed.2011.168
   PubMedGoogle Scholar
• Salisbury, C., Montgomery, A. A., Simons, L., Sampspn, F., Edwards, S., Baxter, H., Goodall, S., Smith, H., Latimer, V., & Pickin, D. M. (2007). Impact of advanced access on access, workload, and continuity: Controlled before-and-after and simulated-patient study. British Journal of General Practice, 57(541), 608–614. https://bjgp.org/content/57/541/608
   PubMed Web of Science ®Google Scholar
• True, G., Butler, A. E., Lamparska, B. G., Lempa, M. L., Shea, J. A., Asch, D. A., & Werner, R. M. (2013). Open access in the patient-centered medical home: Lessons from the veterans health administration. Journal of General Internal Medicine, 28(4), 539–545. https://doi.org/10.1007/s11606-012-2279-y
   PubMed Web of Science ®Google Scholar