215
Views
2
CrossRef citations to date
0
Altmetric
Articles

The relational, emotional and infrastructural work of older people in pandemic digital interventions

ORCID Icon & ORCID Icon
Pages 790-805 | Received 12 Jun 2023, Accepted 23 Jan 2024, Published online: 31 Jan 2024

References

  • Ahlin, T. (2018). Only Near Is Dear? Doing Elderly Care with Everyday ICTs in Indian Transnational Families. Medical Anthropology Quarterly, 32(1), 85–102. doi:10.1111/maq.12404
  • Aldrich, D. P., & Kyota, E. (2017). Creating community resilience through elder-Led physical and social infrastructure. Disaster Medicine and Public Health Preparedness, 11(1), 120–126. doi:10.1017/dmp.2016.206
  • Alinejad, D. (2019). Careful Co-presence: The transnational mediation of emotional intimacy. Social Media + Society, 5(2), 205630511985422. doi:10.1177/2056305119854222
  • Andelsman Alvarez, V., & Meleschko, S. K. (2024). Going above and beyond? How parent–daycare mobile communication reconfigures the time and space dimensions of parenting. Mobile Media & Communication, 12(1), 112–130. https://doi.org/10.1177/20501579231203533
  • Bowker, G. (1994). Information mythology and infrastructure. In L. Bud-Frierman (Ed.), Information acumen: The understanding and Use of knowledge in modern business (pp. 231–247). Routledge.
  • Choroszewicz, M. (2022). Emotional labour in the collaborative data practices of repurposing healthcare data and building data technologies. Big Data & Society, 9(1), https://doi.org/10.1177/20539517221098413
  • Coviello, L., Sohn, Y., Kramer, A.D. I., Franceschetti, M., Marlow, C., Christakis N. A. & Fowler, J. H. (2014). Detecting emotional contagion in massive social networks. PLoS One, 9(3): e90315. https://doi.org/10.1371/journal.pone.0090315.
  • Denis, J., & Goëta, S. (2017). Rawification and the careful generation of open government data. Social Studies of Science, 47(7), 604–629. https://doi.org/10.1177/0306312717712473
  • DesChâtelets, J. R., Khowaja, A. R., Mechelse, K., Koning, H., & Ventresca, D. (2023). Exploring the access and use of social technologies by older adults in support of their mental health during the COVID-19 pandemic: A rapid review. Canadian Journal on Aging / La Revue Canadienne Du Vieillissement, 42(4), 728–743. doi:10.1017/S0714980823000259
  • Dhakal, U., Koumoutzis, A., & Vivoda, J. M. (2023). Better together: Social contact and loneliness among U.S. Older adults during COVID-19. The Journals of Gerontology: Series B, 78(2), 359–369. doi:10.1093/geronb/gbac136
  • Dura-Perez, E., Goodman-Casanova, J. M., Vega-Nuñez, A., Guerrero-Pertiñez, G., Varela-Moreno, E., Garolera, M., Quintana, M., Cuesta-Vargas, A. I., Barnestein-Fonseca, P., Sánchez-Lafuente, C. G., Mayoral-Cleries, F., & Guzman-Parra, J. (2022). The impact of COVID-19 confinement on cognition and mental health and technology Use Among socially vulnerable older people: Retrospective cohort study. Journal of Medical Internet Research, 24(2), e30598. https://doi.org/10.2196/30598
  • Gallistl, V., Seifert, A., & Kolland, F. (2021). COVID-19 as a “digital push?” research experiences from long-term care and recommendations for the post-pandemic Era. Frontiers in Public Health, 9, 660064. https://doi.org/10.3389/fpubh.2021.660064
  • Hampson, I., & Junor, A. (2005). Invisible work, invisible skills: Interactive customer service as articulation work. New Technology, Work and Employment, 20(2), 166–181. doi:10.1111/j.1468-005X.2005.00151.x
  • Hampton, K., Lee R., Lu W. & Kristen P. (2015). Psychological stress and social media use. Pew Research Center. Internet, Science & Tech (blog). 15 January 2015. https://www.pewresearch.org/internet/2015/01/15/psychological-stress-and-social-media-use-2/
  • Higgs, P. (2022). Conceptualizing Ageism: From Prejudice and Discrimination to Fourth Ageism. In M. Goldman, K. de Medeiros, & T. Cole (Eds.), Critical humanities and ageing: Forging interdisciplinary dialogues (pp. 181–198). Routledge.
  • Hjorth, L. (2022). Careful digital kinship: Understanding multispecies digital kinship, choreographies of care and older adults during the pandemic in Australia. Communication, Culture and Critique, 15(2), 227–243. doi:10.1093/ccc/tcac008
  • Hochschild, A. R. (2012). The managed heart: Commercialization of human feeling (Updated ed.). University of California Press.
  • Jarrett, K. (2015). Feminism, labour and digital media: The digital housewife. Routledge.
  • Lai, S. S. (2021). "She’s the communication expert”: Digital labor and the implications of datafied relational communication. Feminist Media Studies, 0(0), 1–15.
  • Langstrup, H. (2013). Chronic care infrastructures and the home. Sociology of Health & Illness, 35(7), 1008–1022. doi:10.1111/1467-9566.12013
  • Lee, K., Hyun, K., Mitchell, J., Saha, T., Oran Gibson, N., & Krejci, C. (2022). Exploring factors enhancing resilience Among marginalized older adults during the COVID-19 pandemic. Journal of Applied Gerontology, 41(3), 610–618. doi:10.1177/07334648211048749
  • Licoppe, C. (2004). ‘Connected’ presence: The emergence of a new repertoire for managing social relationships in a changing communication technoscape. Environment and Planning D: Society and Space, 22(1), 135–156. https://doi.org/10.1068/d323t
  • Lydahl, D. (2017). Visible persons, invisible work? Exploring articulation work in the implementation of person-centred care on a hospital ward. Sociologisk Forskning, 54(3), 163–179. doi:10.37062/sf.54.18213
  • Pinel, C., Prainsack, B., & McKevitt, C. (2020). Caring for data: Value creation in a data-intensive research laboratory. Social Studies of Science, 50(2), 175–197. doi:10.1177/0306312720906567
  • Pols, J., & Willems, D. (2011). Innovation and evaluation: taming and unleashing telecare technology. Sociology of Health & Illness, 33(3), 484–498. https://doi.org/10.1111/shil.2011.33.issue-3
  • Rosales, A., Fernández-Ardèvol, M., & Svensson, J. (2023). Digital ageism: How it operates and approaches to tackling it. Taylor & Francis.
  • Sánchez-Criado, T., López, D., Roberts, C., & Domènech, M. (2014). Installing telecare, installing users: Felicity conditions for the instauration of usership. Science, Technology, & Human Values, 39(5), 694–719. doi:10.1177/0162243913517011
  • Sawchuk, K., & Lafontaine, C. (2022). Tech mentors, warm experts and digital care work: Pandemic lessons from a remote digital literacy training program for older adults. In Q. Gao & J. Zhou (Eds.), Human aspects of IT for the aged population. Design, interaction and technology acceptance (pp. 411-431). Springer International Publishing.
  • Schwennesen, N. (2019). Algorithmic assemblages of care: imaginaries, epistemologies and repair work. Sociology of Health & Illness, 41(S1), 176–192. https://doi.org/10.1111/shil.v41.s1
  • Seifert, A., Cotten, S. R., & Xie, B. (2021). A double burden of exclusion? Digital and social exclusion of older adults in times of COVID-19. Journals of Gerontology - Series B Psychological Sciences and Social Sciences, 76(3), E99–E103. doi:10.1093/geronb/gbaa098
  • Sinanan, J., & Hjorth, L. (2018). Careful families and care as ‘kinwork’: An intergenerational study of families and digital media use in Melbourne, Australia. In B. B. Neves & C. Casimiro (Eds.), Connecting families? (pp. 181–200). Policy Press.
  • Sixsmith, A., Horst, B. R., Simeonov, D., & Mihailidis, A. (2022). Older people’s use of digital technology during the COVID-19 pandemic. Bulletin of Science, Technology & Society, 42(1-2), 19–24. https://doi.org/10.1177/02704676221094731
  • Star, S. L. (1999). The ethnography of infrastructure. American Behavioral Scientist, 43(3), 377–391. doi:10.1177/00027649921955326
  • Star, S. L., & Strauss, A. (1999). Layers of silence, arenas of voice: The ecology of visible and invisible work. Computer Supported Cooperative Work (CSCW), 8(1-2), 9–30. doi:10.1023/A:1008651105359
  • Strauss, A. (1988). The articulation of project work: An organizational process. The Sociological Quarterly, 29(2), 163–178. doi:10.1111/j.1533-8525.1988.tb01249.x
  • Todd, E., Bidstrup, B., & Mutch, A. (2022). Using information and communication technology learnings to alleviate social isolation for older people during periods of mandated isolation: A review. Australasian Journal on Ageing, 41(3), e227–e239. doi:10.1111/ajag.13041
  • Van Pijkeren, N., Wallenburg, I., & Bal, R. (2021). Triage as an infrastructure of care: The intimate work of redistributing medical care in nursing homes. Sociology of Health & Illness, 43(7), 1682–1699. doi:10.1111/1467-9566.13353
  • Vervaecke, D., Meisner, B. A., & Meeks, S. (2021). Caremongering and assumptions of need: The spread of compassionate ageism during COVID-19. The Gerontologist, 61(2), 159–165. https://doi.org/10.1093/geront/gnaa131
  • Watson, A., Lupton, D., & Michael, M. (2021). Enacting intimacy and sociality at a distance in the COVID-19 crisis: The sociomaterialities of home-based communication technologies. Media International Australia, 178(1), 136–150. doi:10.1177/1329878X20961568
  • Wilding, R., & Baldassar, L. (2018). Ageing, migration and new media: The significance of transnational care. Journal of Sociology, 54(2), 226–235. https://doi.org/10.1177/1440783318766168
  • Xie, B., Charness, N., Fingerman, K., Kaye, J., Kim, M. T., & Khurshid, A. (2020). When going digital becomes a necessity: Ensuring older adults’ needs for information, services, and social inclusion during COVID-19. Journal of Aging & Social Policy, 32(4-5), 460–470. https://doi.org/10.1080/08959420.2020.1771237
  • Yu, H., Zhang, G., Hjorth, L., Neves, B. B., & Casimiro, C (2023). Mobilizing care? WeChat for older adults’ digital kinship and informal care in Wuhan households. Mobile Media & Communication, 11(2), 294–311. doi:10.1177/20501579221150716.
  • Zakharova, I., & Jarke, J. (2022). Educational technologies as matters of care. Learning, Media and Technology, 47(1), 95–108. doi:10.1080/17439884.2021.2018605
  • Zhang, K., Burr, J. A., Mutchler, J. E., & Lu, J. (2023). Online engagement, resilience, and loneliness among older people during the COVID-19 pandemic. Social Science & Medicine, 329, 116026. https://doi.org/10.1016/j.socscimed.2023.116026

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.