102
Views
3
CrossRef citations to date
0
Altmetric
Research Articles

Emotional labor: Advancing our public administration classroom

&

References

  • Awasthi, P., & Mastracci, S. H. (2021). Integrating emotive competencies in public affairs education. Journal of Public Affairs Education, 27(4), 472–489. https://doi.org/10.1080/15236803.2021.1947072
  • Bellas, M. L. (1999). Emotional labor in academia: The case of professors. The ANNALS of the American Academy of Political Science and Social Science, 561(1), 96–110. https://doi.org/10.1177/000271629956100107
  • Blessett, B. (2020). Rethinking the administrative state through an intersectional framework. Administrative Theory & Praxis, 42(1), 1–5. https://doi.org/10.1080/10841806.2018.1517526
  • Brown, N., & Collins, J. (2018). Using LEGO® to understand emotion work in doctoral education. International Journal of Management and Applied Research, 5(4), 193–209. https://doi.org/10.18646/2056.54.18-014
  • Conyers, A., & Fields, C. W. (2020). A critical race theory analysis of institutional racial paralysis in organizational culture. Public Integrity, 23(5), 484–495. https://doi.org/10.1080/10999922.2020.1832365
  • Cunico, L., Sartori, R., Marognolli, O., & Meneghini, A. M. (2012). Developing empathy in nursing students: A cohort longitudinal study. Journal of Clinical Nursing, 21(13–14), 2016–2025. https://doi.org/10.1111/j.1365-2702.2012.04105.x
  • Edlins, M., & Dolamore, S. (2018). Ready to serve the public? The role of empathy in public service education programs. Journal of Public Affairs Education, 24(3), 300–320. https://doi.org/10.1080/15236803.2018.1429824
  • Finer, H. 1941. Administrative responsibility in democratic government. Public Administration Review. 1(4):335–350. https://www.jstor.org/stable/972907
  • Graham, P., & Follett, M. P. (1995). Mary Parker Follett–prophet of management: A celebration of writings from the 1920s. Harvard Business School Press.
  • Grandey, A. A., & Gabriel, A. S. (2015). Emotional labor at a crossroads: Where do we go from here? Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 323–349. https://doi.org/10.1146/annurev-orgpsych-032414-111400
  • Guy, M. E. (2020). To catch the sparrow that has flown. Journal of Public Affairs Education, 26(3), 264–275. https://doi.org/10.1080/15236803.2020.1759760
  • Guy, M. E., Mastracci, S. H., & Yang, S.-B. (2019). Introduction: Why emotional labor matters in public service. In M. E. Guy, S. H. Mastracci, & S.-B. Yang (Eds.), The Palgrave handbook of global perspectives on emotional labor in public service (pp. 1–21). Springer International Publishing. https://doi.org/10.1007/978-3-030-24823-9_1
  • Guy, M. E., & Newman, M. A. (2004). Women’s jobs, men’s jobs: Sex segregation and emotional labor. Public Administration Review, 64(3), 289–298. https://doi.org/10.1111/j.1540-6210.2004.00373.x
  • Guy, M. E., Newman, M. A., & Mastracci, S. H. (2008a). Emotional labor: Putting the service in public service. Routledge. https://doi.org/10.4324/9781315704852
  • Guy, M. E., Newman, M. A., & Mastracci, S. H. (2008b). Emotional labor and public service. In M. E. Guy, M. A. Newman, & S. H. Mastracci (Eds.), Emotional labor: Putting the service in public service (pp. 19–53). Routledge.
  • Heckler, N., & Ronquillo, J. C. (2019). Racist fake news in United States’ history: Lessons for public administration. Public Integrity, 21(5), 477–490. https://doi.org/10.1080/10999922.2019.1626696
  • Himmelweit, S. (1999). Caring labor. The ANNALS of the American Academy of Political and Social Science, 561(1), 27–38. https://doi.org/10.1177/000271629956100102
  • Hings, R. F., Wagstaff, C. R. D., Anderson, V., Gilmore, S., & Thelwell, R. C. (2020). Better preparing sports psychologists for the demands of applied practice: The emotional labor training gap. Journal of Applied Sport Psychology, 32(4), 335–356. https://doi.org/10.1080/10413200.2018.1560373
  • Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. University of California Press.
  • Hsieh, C.-W., Guy, M. E., & Wang, D. (2019). Bibliometric mapping of emotional labor studies in public administration. Journal of Public and Nonprofit Affairs, 5(3), 240–260. https://doi.org/10.20899/jpna.5.3.240-260
  • Humphrey, N. M. (2021). Emotional labor and employee outcomes. A meta-analysis. Public Administration, 1–25. https://doi.org/10.1111/padm.12818
  • Mastracci, S. H., Newman, M. A., & Guy, M. E. (2010). Emotional labor: Why and how to teach it. Journal of Public Affairs Education, 16(2), 123–141. https://doi.org/10.1080/15236803.2010.12001590
  • McIntosh, P. (1989/2010). White privilege: Unpacking the invisible knapsack. National SEED Project on Inclusive Curriculum. https://nationalseedproject.org/images/documents/Knapsack_plus_Notes-Peggy_McIntosh.pdf
  • Miller-Fox, G. A. (2018). Emotional labor training typology for basic peace officer training curricula. Administrative Theory & Praxis, 40(4), 357–379. https://doi.org/10.1080/10841806.2018.1512322
  • Norman-Major, K. (2022). How many Es? What must public administrators consider in providing for the public good? Public Integrity, 24(3), 342–352. https://doi.org/10.1080/10999922.2021.1967010
  • Nyanjom, J., & Wilkins, H. (2021). Emotional labor and the hospitality and tourism curriculum: The development and integration of emotion skills. Journal of Human Resources in Hospitality and Tourism, 20(4), 611–631. https://doi.org/10.1080/15332845.2021.1960118
  • Rinfret, S. R., McCandless, S., & Muehlbauer, B. (2022). Expanding the discussion of “emotional labor” & COVID-19: MPA program director perspectives. Journal of Public Affairs Education, 29(1), 9–19. https://doi.org/10.1080/15236803.2022.2070096
  • Simon, H. A. (1947). A Formal Theory of the Employment Relationship. In Administrative behavior Vol. 19 (pp. 293–305). Econometrica.
  • Solvason, C., Hodgkins, A., & Watson, N. (2021). Preparing students for the “emotion work” of early years practice. New Zealand International Research in Early Childhood Education Journal, 23(1), 14–23. https://eprints.worc.ac.uk/id/eprint/10538
  • Vinson, A. H., & Underman, K. (2020). Clinical empathy as emotional labor in medical work. Social Science & Medicine, 251, 112904–112909. https://doi.org/10.1016/j.socscimed.2020.112904
  • Weber, M. (1947). The theory of social and economic organization. Free Press and Collier Macmillan.
  • Wilson, W. (1887). The study of administration. Political Science Quarterly, 2(2), 197–222. https://www.jstor.org/stable/2139277
  • Workplace Emotional Labor and Diversity Lab. (2023). What is emotional labor?. WELD Lab. https://weld.la.psu.edu/what-is-emotional-labor/
  • Yu, H. H., Lorenzo Elarco, K. M., Murro, M. J., McAnany, E. L., & Anderson, H. R. (2022). Teaching leadership with popular culture: Practical lessons from Harry Potter. Journal of Public Affairs Education, 28(2), 156–181. https://doi.org/10.1080/15236803.2021.1989735

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.