334
Views
0
CrossRef citations to date
0
Altmetric
Articles

Destination website benchmarking: A comparative analysis of MICE destinations of Japan and five emerging destinations in East Asia

, , &
Pages 10-32 | Received 12 Feb 2023, Accepted 01 Sep 2023, Published online: 11 Sep 2023

References

  • Allied Market Research. (2019). Asia-Pacific MICE industry by event type: Opportunity analysis and industry forecast, 2018–2023. https://www.alliedmarketresearch.com/asia-pacific-MICE-industry-market/.
  • Arli, D. (2017). Investigating consumer ethics: A segmentation study. Journal of Consumer Marketing, 34(7), 636–645. doi:10.1108/JCM-08-2016-1908
  • Bala, M., & Verma, D. (2018). A critical review of digital marketing. International Journal of Management, IT & Engineering, 8(10), 321–339.
  • Bai, J., Chen, Y., & Long, Y. (2021). The structural equivalence of tourism cooperative network in the Belt and Road Initiative Area. Environmental Research, 197, 111043. doi:10.1016/j.envres.2021.111043
  • Bornhorst, T., Ritchie, J. B., & Sheehan, L. (2010). Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders’ perspectives. Tourism Management, 31(5), 572–589. doi:10.1016/j.tourman.2009.06.008
  • Bradley, A., Hall, T., & Harrison, M. (2002). Selling cities: Promoting new images for meetings tourism. Cities, 19(1), 61–70. doi:10.1016/S0264-2751(01)00046-4
  • Carley, K. (1993). Coding choices for textual analysis: A comparison of content analysis and map analysis. Sociological Methodology, 23, 75–126.
  • Chaobanpho, Y., Angsukanjanaku, J., & Somkiettikul, C. (2018). Development of competitiveness in the MICE industry for the Eastern economic corridor of Thailand. International Journal of Development Administration Research, 1(1), 9–18.
  • Conference & Meeting World. (2019). Exploring the Chinese MICE industry. https://www.c-mw.net/exploring-the-chinese-mice-industry/.
  • de Lara, R. A., & Har, C. O. (2008). Reassessing the need for the development of regional standards for the MICE sector for the ASEAN and Asia Pacific region. Journal of Convention & Event Tourism, 9(3), 161–181. doi:10.1080/15470140802341761
  • Daries, N., Cristobal-Fransi, E., & Ferrer-Rosell, B. (2020). Implementation of website marketing strategies in sports tourism: Analysis of the online presence and E-commerce of golf courses. Journal of Theoretical and Applied Electronic Commerce Research, 16(3), 542–561. doi:10.3390/jtaer16030033
  • Events Industry Council. (2018). The global economic significance of business events. Oxford Economics. https://www.eventscouncil.org/Leadership/Economic-Significance-Study.
  • Fatima, T., & Elbanna, S. (2020). Balanced scorecard in the hospitality and tourism industry: Past, present and future. International Journal of Hospitality Management, 91, 102656. doi:10.1016/j.ijhm.2020.102656
  • Fenich, G. G., & Malek, K. (2021). Meetings, expositions, events, and conventions: An introduction to the industry (6th ed.). Kendall Hunt Publishing Company.
  • IBM Corp. (2021). IBM SPSS statistics 28 brief guide. IBM Corp.
  • International Congress and Convention Association Ranking Public Abstract. (2022, August 4). ICCA announces top performing destinations for international association meetings. https://www.iccaworld.org/npps/story.cfm?nppage=10119244.
  • Ismail, J. A., Labropoulos, T., Mills, J. E., & Morrison, A. M. (2001). A snapshot in time: The marketing of culture in European Union NTO websites. Tourism Culture & Communication, 3(3), 165–179. doi:10.3727/109830401108750760
  • Jimenez-Barréto, J., & Campo-Martinez, S. (2018). Destination website quality, users’ attitudes and the willingness to participate in online co-creation experiences. European Journal of Management and Business Economics, 27(1), 26–41. doi:10.1108/EJMBE-11-2017-0048
  • Kang, M. H., Suh, S. J., & Jo, D. (2005). The competitiveness of international meeting destinations in Asia: Meeting planners’ versus buying centers’ perceptions. Journal of Convention & Event Tourism, 7(2), 57–85. doi:10.1300/J452v07n02_04
  • Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard-measures that drive performance. Harvard Business Review, 70(1), 71–79.
  • Keynote NetMechanic. (2010). NetMechanic products. http://www.netmechanic.com/products/index.shtml.
  • Kim, Y. H., Chung, B., Kwon, K., & Sukmaungma, S. (2014). The application of the modified balanced scorecard advanced hierarchy process extended to the economy, upscale, and luxury hotels’ websites. Anatolia, 25(1), 81–95. doi:10.1080/13032917.2013.827128
  • Kim, Y. H., & Kim, M. (2010). A new approach for assessment and comparison of websites: Using the modified balanced scorecard and analytical hierarchy process. Journal of Hospitality Marketing & Management, 19(6), 676–695. doi:10.1080/19368623.2010.493089
  • Kim, S., Moon, J., & Choe, J. (2016). Comparison of destination brand equity models of competitive convention cities in East Asia. Journal of Convention & Event Tourism, 17(4), 318–342. doi:10.1080/15470148.2016.1151394
  • Kim, D. Y., Morrison, A. M., & Mills, J. E. (2004). Tiers or tears? An evaluation of the webbased marketing efforts of major city convention centres in the U. S. Journal of Convention & Exhibition Management, 5(2), 25–49. doi:10.1300/J143v05n02_02
  • Kim, S. S., Sun, H., & Ap, J. (2008). Is there competition in the exhibition market in Asia? Analysis of the positioning of major Asian exhibition host cities. Asia Pacific Journal of Tourism Research, 13(3), 205–227. doi:10.1080/10941660802280299
  • Kim, S. S., Yoon, S., & Kim, Y. (2011). Competitive positioning among international convention cities in the East Asian region. Journal of Convention & Event Tourism, 12(2), 86–105. doi:10.1080/15470148.2011.566760
  • Kotler, P., Bowen, J., & Makens, J. (2010). Marketing for hospitality and tourism (5th ed.). Upper Saddle River, NJ: Prentice-Hall, Inc.
  • Korea MICE Bureau. (n.d.). Rollover Korea cities to find your destination. https://www.koreaconvention.org:8090/eng/cities/whereToGo.kc.
  • Lončarić, D., Bašan, L., & Markovic, M. G. (2013). Importance of DMO websites in tourist destination selection. 23rd CROMAR Congress: Marketing in a Dynamic Environment. Academic and Practical Insights.
  • Morrison, A. M., Taylor, J. S., Morrison, A. J., & Morrison, A. D. (1999). Marketing small hotels on the World Wide Web. Information Technology & Tourism, 2(2), 97–113.
  • Petrovčič, A., Slavec, A., & Dolničar, V. (2018). The ten shades of silver: Segmentation of older adults in the mobile phone market. International Journal of Human–Computer Interaction, 34(9), 845–860. doi:10.1080/10447318.2017.1399328
  • Purnawan, P. (2011). Evaluating websites by features: Do independent hotels in Singapore get it right? UNLV Theses/Dissertations/Professional Papers/Capstones.
  • Qiu, S., Li, M., So, S., & Lehto, X. (2015). Competitiveness of Macau in developing the exhibition sector: Can gaming industry contribute? Journal of China Tourism Research, 11(3), 278–296. doi:10.1080/19388160.2015.1083924
  • Qu, H., Li, L., & Chu, G. K. T. (2000). The comparative analysis of Hong Kong as an international conference destination in Southeast Asia. Tourism Management, 21(6), 643–648. doi:10.1016/S0261-5177(00)00010-8
  • Ritchie, B. W., Tkaczynski, A., & Faulks, P. (2010). Understanding the motivation and travel behavior of cycle tourists using involvement profiles. Journal of Travel & Tourism Marketing, 27(4), 409–425. doi:10.1080/10548408.2010.481582
  • Rittichainuwat, B., Laws, E., Maunchontham, R., Rattanaphinanchai, S., Muttamara, S., Mouton, K., Lin, Y., & Suksai, C. (2020). Resilience to crises of Thai MICE stakeholders: A longitudinal study of the destination image of Thailand as a MICE destination. Tourism Management Perspectives, 35, 100704. doi:10.1016/j.tmp.2020.100704
  • Rovai, A., Baker, J., & Ponton, M. (2013). Social science research design and statistics: A practitioner’s guide to research methods and IBM SPSS. Watertree Press, LLC.
  • So, S. I., & Morrison, A. M. (2004). Internet marketing in tourism in Asia: An evaluation of the performance of East Asia National Tourism Organization websites. Journal of Hospitality & Leisure Marketing, 11(4), 93–118. doi:10.1300/J150v11n04_07
  • Suh, Y., & McAvoy, L. (2005). Preferences and trip expenditures – A conjoint analysis of visitors in Seoul, Korea, Tourism. Management, 26(3), 325–333.
  • Sun, S., Fong, D., Law, R., & He, S. (2017). An updated comprehensive review of website evaluation studies in hospitality and tourism. International Journal of Contemporary Hospitality Management, 29(1), 355–373. doi:10.1108/IJCHM-12-2015-0736
  • Tkaczynski, A., & Rundle-Thiele, S. (2013). Understanding what really motivates attendance: A music festival segmentation study. Journal of Travel & Tourism Marketing, 30(6), 610–623. doi:10.1080/10548408.2013.810998
  • Union of International Associations. (2018). International meetings statistics report. https://uia.org/sites/uia.org/files/misc_pdfs/pubs/UIA_2018_International_Meetings_Statistics_Report_PR18.pdf.
  • Wen, W., Clark, M., Kang, B., & Fine, M. (2016). The use of Sina Weibo and Twitter by international luxury hotels. Tourism Culture & Communication, 16(3), 137–145. doi:10.3727/109830416X14750895902837
  • Wong, K. K. F., & Wan, W. P. (2012). Performance measurement of hotel websites using a hybrid balanced scorecard and fuzzy AHP approach. International Journal of Hospitality Management, 31(2), 352–361.
  • World Tourism Organization. (2012). MICE Industry – An Asia-Pacific Perspective. Madrid: UNWTO.
  • World Economic Forum. (2022). Travel and Tourism Development Index 2021: Rebuilding for a sustainable and resilient future. http:// www.weforum.org/reports/travel-and tourims-development-index-2021/in-full/2-at-a-glance-travel-tourism-development-index-2021-overall-rankings.
  • World MICE Awards. (n.d.). Celebrating Ecellence in MICE tourism. https://worldmiceawards.com/.
  • Zheng, X. (2018). Research on the marketing strategy of MICE cities: Taking Asia as an example. Proceedings of the 2nd International Conference on Culture, Education and Economic Development of Modern Society. doi:10.2991/iccese-18.2018.215

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.