2,240
Views
2
CrossRef citations to date
0
Altmetric
Articles

New sports stadia for Africa? The impact of sportscape features on attendance intentions in sub-Saharan African club football

ORCID Icon
Pages 404-427 | Received 21 Jan 2022, Accepted 13 Sep 2022, Published online: 21 Sep 2022

References

  • Alm, J., Solberg, H. A., Storm, R. K., & Jakobsen, T. G. (2016). Hosting major sports events: The challenge of taming white elephants. Leisure Studies, 35(5), 564–582. https://doi.org/10.1080/02614367.2014.994550
  • Andrews, F. M., & Withey, S. B. (1976). Measuring global well-being. In F. Andrews & S. Withey (Eds.), Social indicators of well-being (pp. 63–106). Springer.
  • Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20–39. https://doi.org/10.5465/amr.1989.4278999
  • Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. https://doi.org/10.1007/BF02723327
  • Barber, N., & Scarcelli, J. M. (2010). Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale. Managing Service Quality: An International Journal, 20(1), 70–88. https://doi.org/10.1108/09604521011011630
  • Becker, T. E., Atinc, G., Breaugh, J. A., Carlson, K. D., Edwards, J. R., & Spector, P. E. (2016). Statistical control in correlational studies: 10 essential recommendations for organizational researchers. Journal of Organizational Behavior, 37(2), 157–167. https://doi.org/10.1002/job.2053
  • Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J. (2014). Trust transfer in the continued usage of public e-services. Information & Management, 51(6), 627–640. https://doi.org/10.1016/j.im.2014.05.016
  • Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128–137. https://doi.org/10.1177/0092070300281012
  • Biscaia, R., Correia, A., Ross, S., Rosado, A., & Maroco, J. (2013). Spectator-based brand equity in professional soccer. Sport Marketing Quarterly, 22(1), 20–33.
  • Bitner, M., & Hubbert, A. (1994). Encounter satisfaction versus overall satisfaction versus quality: The customer’s view. In R. T. Rust, & R. L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 72–94). Sage.
  • Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71. https://doi.org/10.1177/002224299205600205
  • Bodet, G., & Bernache-Assollant, I. (2011). Consumer loyalty in sport spectatorship services: The relationships with consumer satisfaction and team identification. Psychology & Marketing, 28(8), 781–802. https://doi.org/10.1002/mar.20412
  • Bowley, D. M., Rein, P., Scholtz, H. J., & Boffard, K. D. (2004). The ellis park stadium tragedy. European Journal of Trauma, 30(1), 51–55. https://doi.org/10.1007/s00068-004-1230-2
  • Branscombe, N. R., & Wann, D. L. (1992). Role of identification with a group, arousal, categorization processes, and self-esteem in sports spectator aggression. Human Relations, 45(10), 1013–1033. https://doi.org/10.1177/001872679204501001
  • Bruun, E., Del Mistro, R., Venter, Y., & Mfinanga, D. (2016). The state of public transport systems in three Sub-Saharan African cities. In R. Behrens, D. McCormick, & D. Mfinanga (Eds.), Paratransit in African Cities: Operations, regulation and reform (pp. 26–56). Routledge.
  • Buraimo, B., & Simmons, R. (2015). Uncertainty of outcome or star quality? Television audience demand for English premier league football. International Journal of the Economics of Business, 22(3), 449–469. https://doi.org/10.1080/13571516.2015.1010282
  • Buraimo, B., Tena, J., & de la Piedra, J. D. (2018). Attendance demand in a developing football market: The case of the Peruvian first division. European Sport Management Quarterly, 18(5), 671–686. https://doi.org/10.1080/16184742.2018.1481446
  • Byon, K. K., Zhang, J. J., & Baker, T. A. (2013). Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value. European Sport Management Quarterly, 13(2), 232–263. https://doi.org/10.1080/16184742.2013.767278
  • Cho, H., Lee, H.-W., & Pyun, D. Y. (2019). The influence of stadium environment on attendance intentions in spectator sport. International Journal of Sports Marketing and Sponsorship, 20(2), 276–290. https://doi.org/10.1108/IJSMS-04-2017-0025
  • Cleland, J., & Cashmore, E. (2016). Football fans’ views of violence in British football: Evidence of a sanitized and gentrified culture. Journal of Sport and Social Issues, 40(2), 124–142. https://doi.org/10.1177/0193723515615177
  • Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218. https://doi.org/10.1016/S0022-4359(00)00028-2
  • Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55–68. https://doi.org/10.1177/002224299205600304
  • Death, C. (2011). Greening’ the 2010 FIFA World Cup: Environmental sustainability and the mega-event in South Africa. Journal of Environmental Policy & Planning, 13(2), 99–117. https://doi.org/10.1080/1523908X.2011.572656
  • Demmert, H. G. (1973). The economics of professional team sports. Mass: Lexington Books.
  • Desor, J. A. (1972). Toward a psychological theory of crowding. Journal of Personality and Social Psychology, 21(1), 79–83. https://doi.org/10.1037/h0032112
  • De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001). Investments in consumer relationships: A cross-country and cross-industry exploration. Journal of Marketing, 65(4), 33–50. https://doi.org/10.1509/jmkg.65.4.33.18386
  • Dubinsky, I. (2021). China's stadium diplomacy in Africa. Journal of Global Sport Management, 1–19. https://doi.org/10.1080/24704067.2021.1885101
  • Eisingerich, A. B., & Bell, S. J. (2007). Maintaining customer relationships in high credence services. Journal of Services Marketing, 21(4), 253–262. https://doi.org/10.1108/08876040710758559
  • Ferguson, R. J., Paulin, M., Pigeassou, C., & Gauduchon, R. (1999). Assessing service management effectiveness in a health resort: Implications of technical and functional quality. Managing Service Quality: An International Journal, 9(1), 58–65. https://doi.org/10.1108/09604529910248821
  • Fernandes, T., & Neves, S. (2014). The role of servicescape as a driver of customer value in experience-centric service organizations: The dragon football stadium case. Journal of Strategic Marketing, 22(6), 548–560. https://doi.org/10.1080/0965254X.2014.914058
  • FIFA. (2020, 01.02.2020). Project African football to the top of the world. Retrieved 15.12.2021 from https://www.fifa.com/about-fifa/president/news/project-african-football-to-the-top-of-the-world
  • FIFA. (2021, 26.11.2021). President Infantino reiterates FIFA’s commitment to African football. Retrieved 12.12.2021 from https://fifa.africa-newsroom.com/press/president-infantino-reiterates-fifas-commitment-to-african-football?lang=en
  • Filo, K., Funk, D. C., & Alexandris, K. (2008). Exploring the role of brand trust in the relationship between brand associations and brand loyalty in sport and fitness. International Journal of Sport Management and Marketing, 3(1-2), 39–57. https://doi.org/10.1504/IJSMM.2008.015960
  • Flint, D. J., Blocker, C. P., & Boutin Jr, P. J. (2011). Customer value anticipation, customer satisfaction and loyalty: An empirical examination. Industrial Marketing Management, 40(2), 219–230. https://doi.org/10.1016/j.indmarman.2010.06.034
  • Foroughi, B., Mohammad Shah, K. A., Ramayah, T., & Iranmanesh, M. (2019). The effects of peripheral service quality on spectators’ emotions and behavioural intentions. International Journal of Sports Marketing and Sponsorship, 20(3), 495–515. https://doi.org/10.1108/IJSMS-08-2018-0082
  • Gau, L.-S., Gailliot, M. T., & Brady, M. (2007). A model examining relationships among team identification, sport spectators’ motives, perceived service quality, and satisfaction. In J. James (Ed.), Sport marketing across the spectrum: Selected research from emerging, developing, and established Scholars (pp. 81–97), International Center for Performance Excellence.
  • Geyskens, I., Steenkamp, J.-B. E., & Kumar, N. (1999). A meta-analysis of satisfaction in marketing channel relationships. Journal of Marketing Research, 36(2), 223–238. https://doi.org/10.1177/002224379903600207
  • Gondwe, K. (2019). Fifa announce plans to raise $1bn for Africa. Retrieved 12.12.2021 from https://www.bbc.com/sport/football/50599595
  • Hameed, I., Arain, G. A., & Farooq, O. (2013). Identity-based trust as a mediator of the effects of organizational identification on employee attitudes: An empirical study. International Journal of Management, 30(2), 666. https://link.gale.com/apps/doc/A332788130/AONE?u=anon∼48ed0c1c&sid=googleScholar&xid=4a9f2f3b
  • Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20–29. https://doi.org/10.1016/j.tourman.2014.06.003
  • Hill, B., & Green, C. B. (2000). Repeat attendance as a function of involvement. Loyalty, and the sportscape across three football contexts. Sport Management Review, 3(2), 145–162. https://doi.org/10.1016/S1441-3523(00)70083-0
  • Hill, B., & Green, C. B. (2012). Repeat participation as a function of program attractiveness, socializing opportunities, loyalty and the sportscape across three sport facility contexts. Sport Management Review, 15(4), 485–499. https://doi.org/10.1016/j.smr.2012.03.006
  • Höck, C., Ringle, C. M., & Sarstedt, M. (2010). Management of multi-purpose stadiums: Importance and performance measurement of service interfaces. International Journal of Services Technology and Management, 14(2-3), 188–207. https://doi.org/10.1504/IJSTM.2010.034327
  • Jang, W., Byon, K. K., & Yim, B. H. (2020). Sportscape, emotion, and behavioral intention: A case of the big four US-based major sport leagues. European Sport Management Quarterly, 20(3), 321–343. https://doi.org/10.1080/16184742.2019.1607521
  • Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2000). Switching barriers and repurchase intentions in services. Journal of Retailing, 76(2), 259–274. https://doi.org/10.1016/S0022-4359(00)00024-5
  • Jones, M. A., & Suh, J. (2000). Transaction-specific satisfaction and overall satisfaction: An empirical analysis. Journal of Services Marketing, 14(2), 147–159. https://doi.org/10.1108/08876040010371555
  • Kelley, S. W., & Turley, L. W. (2001). 2001/11/01/). Consumer perceptions of service quality attributes at sporting events. Journal of Business Research, 54(2), 161–166. https://doi.org/10.1016/S0148-2963(99)00084-3
  • Kim, Y. K., & Trail, G. (2011). A conceptual framework for understanding relationships between sport consumers and sport organizations: A relationship quality approach. Journal of Sport Management, 25(1), 57–69. https://doi.org/10.1123/jsm.25.1.57
  • Kim, Y. K., Trail, G., & Ko, Y. J. (2011). The influence of relationship quality on sport consumption behaviors: An empirical examination of the relationship quality framework. Journal of Sport Management, 25(6), 576–592. https://doi.org/10.1123/jsm.25.6.576
  • Ko, Y. J., & Pastore, D. L. (2005). A hierarchical model of service quality for the recreational sport industry. Sport Marketing Quarterly, 14(2), 84–97.
  • Ko, Y. J., Zhang, J., Cattani, K., & Pastore, D. (2011). Assessment of event quality in major spectator sports. Managing Service Quality: An International Journal, 21(3), 304–322. https://doi.org/10.1108/09604521111127983
  • Kurira, I. (2021, 15.11.2021). CAF ban on National Sports Stadium now effective. Retrieved 25.07.2022 from https://www.chronicle.co.zw/caf-ban-on-national-sports-stadium-now-effective/
  • Kwon, H. H., Trail, G., & James, J. D. (2007). The mediating role of perceived value: Team identification and purchase intention of team-licensed apparel. Journal of Sport Management, 21(4), 540–554. https://doi.org/10.1123/jsm.21.4.540
  • Lee, M. A., Kunkel, T., Funk, D. C., Karg, A., & McDonald, H. (2020). Built to last: Relationship quality management for season ticket holders. European Sport Management Quarterly, 20(3), 364–384. https://doi.org/10.1080/16184742.2019.1613438
  • Leisen, B., & Hyman, M. R. (2004). Antecedents and consequences of trust in a service provider: The case of primary care physicians. Journal of Business Research, 57(9), 990–999. https://doi.org/10.1016/S0148-2963(02)00343-0
  • Li, J.-G. T., Kim, J.-O., & Lee, S. Y. (2009). An empirical examination of perceived retail crowding, emotions, and retail outcomes. The Service Industries Journal, 29(5), 635–652. https://doi.org/10.1080/02642060902720121
  • Lu, B., Fan, W., & Zhou, M. (2016). Social presence, trust, and social commerce purchase intention: An empirical research. Computers in Human Behavior, 56, 225–237. https://doi.org/10.1016/j.chb.2015.11.057
  • Luo, Y., & Tung, R. L. (2007). International expansion of emerging market enterprises: A springboard perspective. Journal of International Business Studies, 38(4), 481–498. https://doi.org/10.1057/palgrave.jibs.8400275
  • Machleit, K. A., Eroglu, S. A., & Mantel, S. P. (2000). Perceived retail crowding and shopping satisfaction: What modifies this relationship? Journal of Consumer Psychology, 9(1), 29–42. https://doi.org/10.1207/s15327663jcp0901_3
  • Madrigal, R. (1995). Cognitive and affective determinants of fan satisfaction with sporting event attendance. Journal of Leisure Research, 27(3), 205–227. https://doi.org/10.1080/00222216.1995.11949745
  • Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123. https://doi.org/10.1002/job.4030130202
  • Magnusen, M., Kim, J. W., & Kim, Y. K. (2012). A relationship marketing catalyst: The salience of reciprocity to sport organization–sport consumer relationships. European Sport Management Quarterly, 12(5), 501–524. https://doi.org/10.1080/16184742.2012.729070
  • Mahony, D. F., Nakazawa, M., Funk, D. C., James, J. D., & Gladden, J. M. (2002). Motivational factors influencing the behaviour of J. League spectators. Sport Management Review, 5(1), 1–24. https://doi.org/10.1016/S1441-3523(02)70059-4
  • Martin, D., O'Neill, M., Hubbard, S., & Palmer, A. (2008). The role of emotion in explaining consumer satisfaction and future behavioural intention. Journal of Services Marketing, 22(3), 224–236. https://doi.org/10.1108/08876040810871183
  • McKinney, L. N. (2004). Creating a satisfying internet shopping experience via atmospheric variables. International Journal of Consumer Studies, 28(3), 268–283. https://doi.org/10.1111/j.1470-6431.2004.00368.x
  • Meade, A. W., & Craig, S. B. (2012). Identifying careless responses in survey data. Psychological Methods, 17(3).
  • Molloy, E., & Chetty, T. (2015). The rocky road to legacy: Lessons from the 2010 FIFA world Cup South Africa stadium program. Project Management Journal, 46(3), 88–107. https://doi.org/10.1002/pmj.21502
  • Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20–38. https://doi.org/10.1177/002224299405800302
  • Ole Borgen, S. (2001). Identification as a trust-generating mechanism in cooperatives. Annals of Public and Cooperative Economics, 72(2), 209–228. https://doi.org/10.1111/1467-8292.00165
  • Opute, A. P., & Madichie, N. O. (2017). Accounting-marketing integration dimensions and antecedents: Insights from a frontier market. Journal of Business & Industrial Marketing, 32(8), 1144–1158. https://doi.org/10.1108/JBIM-10-2016-0246
  • Panja, T. (2018, 10.06.2018). The Power Politics of Gianni Infantino. The New York Times. https://www.nytimes.com/2018/06/10/sports/gianni-infantino-fifa.html
  • Pannenborg, A.. (2012). Big men paying football: Money, politics and foul play in the African Game. Leiden: African Studies Centre.
  • Pennington, R., Wilcox, H. D., & Grover, V. (2003). The role of system trust in business-to-consumer transactions. Journal of Management Information Systems, 20(3), 197–226. https://doi.org/10.1080/07421222.2003.11045777
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
  • Pons, F., & Laroche, M. (2007). Cross-cultural differences in crowd assessment. Journal of Business Research, 60(3), 269–276. https://doi.org/10.1016/j.jbusres.2006.10.017
  • Quansah, T., Frick, B., Lang, M., & Maguire, K. (2021). The importance of club revenues for player salaries and transfer expenses—How does the coronavirus outbreak (COVID-19) impact the English premier league? Sustainability, 13(9), 5154. https://www.mdpi.com/2071-1050/13/9/5154 https://doi.org/10.3390/su13095154
  • Richardson, A. (2017). AFCON: Football fails to bring relief to Gabon. Retrieved 12.12.2021 from https://www.aljazeera.com/features/2017/1/17/afcon-football-fails-to-bring-relief-to-gabon
  • Richau, L., Emrich, E., & Follert, F. (2019). Quid pro quo! organization theoretical remarks about FIFA’s legitimacy under blatter and infantino. The Economists’ Voice, 16(1), 1–9. https://doi.org/10.1515/ev-2019-0014
  • Rocha, C. M., & Fleury, F. A. (2017). Attendance of Brazilian soccer games: The role of constraints and team identification. European Sport Management Quarterly, 17(4), 485–505. https://doi.org/10.1080/16184742.2017.1306871
  • Rosen, D. E., & Surprenant, C. (1998). Evaluating relationships: Are satisfaction and quality enough? International Journal of Service Industry Management, 9(2), 103–125. https://doi.org/10.1108/09564239810210451
  • Schreyer, D., & Ansari, P. (2021). Stadium attendance demand research: A scoping review. Journal of Sports Economics, 23(6), 749–788. https://doi.org/10.1177/15270025211000404
  • Selnes, F. (1998). Antecedents and consequences of trust and satisfaction in buyer-seller relationships. European Journal of Marketing, 32(3/4), 305–322. https://doi.org/10.1108/03090569810204580
  • Shin, J.-h., & Lyu, S. O. (2019). Using a discrete choice experiment to estimate spectators’ willingness to pay for professional baseball park sportscape. Sport Management Review, 22(4), 502–512. https://doi.org/10.1016/j.smr.2018.06.009
  • Simmering, M. J., Fuller, C. M., Richardson, H. A., Ocal, Y., & Atinc, G. M. (2015). Marker variable choice, reporting, and interpretation in the detection of common method variance: A review and demonstration. Organizational Research Methods, 18(3), 473–511. https://doi.org/10.1177/1094428114560023
  • Smith, R. (2021, 02.04.2021). FIFA Has a Plan for Africa. But Whom Does It Serve? The New York Times. https://www.nytimes.com/2021/04/02/sports/soccer/fifa-gianni-infantino-africa.html
  • Smith, S. M., Roster, C. A., Golden, L. L., & Albaum, G. S. (2016). A multi-group analysis of online survey respondent data quality: Comparing a regular USA consumer panel to MTurk samples. Journal of Business Research, 69(8), 3139–3148. https://doi.org/10.1016/j.jbusres.2015.12.002
  • Speidell, L. (2011). Frontier markets equity investing: Finding the winners of the future. CFA Institute Research Foundation M2011-2.
  • Stathopoulou, A., Quansah, T. K., & Balabanis, G. (2021). The blinding effects of team identification on sports corruption: Cross-cultural evidence from sub-Saharan African countries. Journal of Business Ethics, 179(2), 1–19. https://doi.org/10.1007/s10551-021-04822-3
  • Stokols, D. (1972). On the distinction between density and crowding: Some implications for future research. Psychological Review, 79(3), 275–277. https://doi.org/10.1037/h0032706
  • The World Bank. (2021). Literacy rate, adult total (% of people aged 15 and above). Retrieved 10.12.2021 from https://data.worldbank.org/indicator/SE.ADT.LITR.ZS?end=2019&start=1970&view=chart
  • Tradingeconomics. (2022). GDP per country 2021. Retrieved 23.07.2022 from https://tradingeconomics.com/country-list/gdp
  • Trail, G. T., Robinson, M. J., & Kim, Y. K. (2008). Sport consumer behavior: A test for group differences on structural constraints. Sport Marketing Quarterly, 17(4), 190–200.
  • Tsiotsou, R. H. (2013). Sport team loyalty: Integrating relationship marketing and a hierarchy of effects. Journal of Services Marketing, 27(6), 458–471. https://doi.org/10.1108/JSM-01-2012-0002
  • Tsuji, Y., Bennett, G., & Dees, W. (2008). Factors affecting behavioral intentions: The case of a state sports event. International Journal of Sport Management, 9(1), 102–115.
  • Van Knippenberg, D., & Van Schie, E. C. (2000). Foci and correlates of organizational identification. Journal of Occupational and Organizational Psychology, 73(2), 137–147. https://doi.org/10.1348/096317900166949
  • Van Leeuwen, L., Quick, S., & Daniel, K. (2002, 2002/11/01/). The sport spectator satisfaction model: A conceptual framework for understanding the satisfaction of spectators. Sport Management Review, 5(2), 99–128. https://doi.org/10.1016/S1441-3523(02)70063-6
  • Wakefield, K. L., & Blodgett, J. (2016). Retrospective: The importance of servicescapes in leisure service settings. Journal of Services Marketing, 30(7), 686–691. https://doi.org/10.1108/JSM-08-2016-0291
  • Wakefield, K. L., & Blodgett, J. G. (1996). The effect of the servicescape on customers’ behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6), 45–61. https://doi.org/10.1108/08876049610148594
  • Walsh, G., & Beatty, S. E. (2007). Customer-based corporate reputation of a service firm: Scale development and validation. Journal of the Academy of Marketing Science, 35(1), 127–143. https://doi.org/10.1007/s11747-007-0015-7
  • Walsh, G., Hennig-Thurau, T., Sassenberg, K., & Bornemann, D. (2010). Does relationship quality matter in e-services? A comparison of online and offline retailing. Journal of Retailing and Consumer Services, 17(2), 130–142. https://doi.org/10.1016/j.jretconser.2009.11.003
  • Wang, R. T., Ho, C. M., & Zhang, J. J. (2012). Examining the effects of relationship quality and calculative commitment on sport consumer behaviors for intercollegiate athletics. Journal of Issues in Intercollegiate Athletics, 5(7), 301–328.
  • Wann, D. L. (2006). Understanding the positive social psychological benefits of sport team identification: The team identification-social psychological health model. Group Dynamics: Theory, Research, and Practice, 10(4), 272–296. https://doi.org/10.1037/1089-2699.10.4.272
  • Williams, L. J., Hartman, N., & Cavazotte, F. (2010). Method variance and marker variables: A review and comprehensive CFA marker technique. Organizational Research Methods, 13(3), 477–514. https://doi.org/10.1177/1094428110366036
  • World of Stadiums. (2022, 01.04.2022). Stadiums - Africa. Retrieved 25.07.2022 from http://www.worldofstadiums.com/africa/
  • Wu, S.-H., Tsai, C.-Y. D., & Hung, C.-C. (2012). Toward team or player? How trust, vicarious achievement motive, and identification affect fan loyalty. Journal of Sport Management, 26(2), 177–191. https://doi.org/10.1123/jsm.26.2.177
  • Yoshida, M. (2017). Consumer experience quality: A review and extension of the sport management literature. Sport Management Review, 20(5), 427–442. https://doi.org/10.1016/j.smr.2017.01.002
  • Yoshida, M., & James, J. D. (2010). Customer satisfaction with game and service experiences: Antecedents and consequences. Journal of Sport Management, 24(3), 338–361. https://doi.org/10.1123/jsm.24.3.338
  • Yoshida, M., & James, J. D. (2011). Service quality at sporting events: Is aesthetic quality a missing dimension? Sport Management Review, 14(1), 13–24. https://doi.org/10.1016/j.smr.2009.06.002
  • Yoshida, M., & Nakazawa, M. (2016). Innovative sport consumption experience: An empirical test in spectator and participant sports. Journal of Applied Sport Management, 8(1), 1–21. https://doi.org/10.18666/JASM-2016-V8-I1-6024
  • Yuen, K. F., Wang, X., Wong, Y. D., & Zhou, Q. (2018). The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost. Transportation Research Part E: Logistics and Transportation Review, 116, 123–135. https://doi.org/10.1016/j.tre.2018.06.002
  • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/10.1177/002224298805200302