3,457
Views
3
CrossRef citations to date
0
Altmetric
Research Article

Caring for providers to improve patient experience (CPIPE): intervention development process

ORCID Icon, , , ORCID Icon, ORCID Icon, , & ORCID Icon show all
Article: 2147289 | Received 10 Oct 2022, Accepted 10 Nov 2022, Published online: 12 Dec 2022

References

  • Institute of Medicine, Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington (DC): National Academies Press (US); 2001.
  • Miller S, Abalos E, Chamillard M, Ciapponi A, Colaci D, Comandé D, et al. Beyond too little, too late and too much, too soon: a pathway towards evidence-based, respectful maternity care worldwide. Lancet. 2016;388:2176–14. DOI:10.1016/S0140-6736(16)31472-6
  • Koblinsky M, Moyer CA, Calvert C, Campbell J, Campbell OMR, Feigl AB, et al. Quality maternity care for every woman, everywhere: a call to action. Lancet. 2016;388:2307–2320. DOI:10.1016/S0140-6736(16)31333-2
  • Fahy K. What is woman-centred care and why does it matter? Women Birth. 2012;25:149–151.
  • Bohren MA, Hofmeyr GJ, Sakala C, Fukuzawa RK, Cuthbert A. Continuous support for women during childbirth. Cochrane Database Syst Rev. 2017;7:CD003766. DOI:10.1002/14651858.CD003766.pub6.
  • Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open. 2013;3:e001570.
  • Oliveira VC, Refshauge KM, Ferreira ML, Pinto RZ, Beckenkamp PR, Negrao Filho RF, et al. Communication that values patient autonomy is associated with satisfaction with care: a systematic review. J Physiother. 2012;58:215–229. DOI:10.1016/S1836-9553(12)70123-6
  • Bohren MA, Hunter EC, Munthe-Kaas HM, Souza JP, Vogel JP, Gülmezoglu AM. Facilitators and barriers to facility-based delivery in low- and middle-income countries: a qualitative evidence synthesis. Reprod Health. 2014;11:71.
  • Afulani PA, Kirumbi L, Lyndon A. What makes or mars the facility-based childbirth experience: thematic analysis of women’s childbirth experiences in western Kenya. Reprod Health. 2017;14:180.
  • Odiase O, Akinyi B, Kinyua J, Afulani P. Community Perceptions of Person-Centered Maternity Care in Migori County, Kenya. Front Glob Womens Health. 2021;2:71.
  • Moyer CA, Mustafa A. Drivers and deterrents of facility delivery in sub-Saharan Africa: a systematic review. Reprod Health. 2013;10:40.
  • WHO. Prevention and elimination of disrespect and abuse during childbirth. WHO. 2014 [cited 2017 Apr 4]. Available from: http://www.who.int/reproductivehealth/topics/maternal_perinatal/statement-childbirth/en/
  • WHO. WHO recommendations: intrapartum care for a positive childbirth experience. WHO. 2018 [cited 2019 Apr 1]. Available from: http://www.who.int/reproductivehealth/publications/intrapartum-care-guidelines/en/.
  • WHO. WHO recommendations on antenatal care for a positive pregnancy experience. WHO. 2016 [cited 2020 Oct 12]. Available from: http://www.who.int/reproductivehealth/publications/maternal_perinatal_health/anc-positive-pregnancy-experience/en/.
  • White Ribbon Alliance. Respectful maternity care: the universal rights of childbearing women (Full charter). 2011 [cited 2017 Mar 28]. Available from: http://www.healthpolicyproject.com/index.cfm?ID=publications&get=pubID&pubID=46.
  • Freedman LP, Kruk ME. Disrespect and abuse of women in childbirth: challenging the global quality and accountability agendas. Lancet. 2014;384:e42–4.
  • Warren CE, Njue R, Ndwiga C, Abuya T. Manifestations and drivers of mistreatment of women during childbirth in Kenya: implications for measurement and developing interventions. BMC Pregnancy Childbirth. 2017;17:102.
  • Sen G, Reddy B, Iyer A. Beyond measurement: the drivers of disrespect and abuse in obstetric care. Reprod Health Matters. 2018;26:6–18.
  • Afulani PA, Kelly AM, Buback L, Asunka J, Kirumbi L, Lyndon A. Providers’ perceptions of disrespect and abuse during childbirth: a mixed-methods study in Kenya. Health Policy Plan. 2020;35:577–586.
  • Afulani PA, Buback L, Kelly AM, Kirumbi L, Cohen CR, Lyndon A. Providers’ perceptions of communication and women’s autonomy during childbirth: a mixed methods study in Kenya. Reprod Health. 2020;17:85.
  • Bohren MA, Vogel JP, Tunçalp Ö, Fawole B, Titiloye MA, Olutayo AO, et al. “By slapping their laps, the patient will know that you truly care for her”: a qualitative study on social norms and acceptability of the mistreatment of women during childbirth in Abuja, Nigeria. SSM - Popul Health. 2016;2:640–655.
  • Burrowes S, Holcombe SJ, Jara D, Carter D, Smith K. Midwives’ and patients’ perspectives on disrespect and abuse during labor and delivery care in Ethiopia: a qualitative study. BMC Pregnancy Childbirth. 2017;17:263.
  • Rominski SD, Lori J, Nakua E, Dzomeku V, Moyer CA. When the baby remains there for a long time, it is going to die so you have to hit her small for the baby to come out”: justification of disrespectful and abusive care during childbirth among midwifery students in Ghana. Health Policy Plan. 2017;32:215–224.
  • Jewkes R, Abrahams N, Mvo Z. Why do nurses abuse patients? Reflections from South African obstetric services. Soc Sci Med. 1998;47:1781–1795.
  • Buback L, Kinyua J, Akinyi B, Walker D, Afulani PA. Provider perceptions of lack of supportive care during childbirth: a mixed methods study in Kenya. Health Care Women Int. 2021;43:1–22.
  • Jewkes R, Penn-Kekana L. Mistreatment of women in childbirth: time for action on this important dimension of violence against women. PLoS Med. 2015;12:e1001849.
  • Downe S, Lawrie TA, Finlayson K, Oladapo OT. Effectiveness of respectful care policies for women using routine intrapartum services: a systematic review. Reprod Health. 2018;15:23.
  • Ratcliffe HL, Sando D, Lyatuu GW, Emil F, Mwanyika-Sando M, Chalamilla G, et al. Mitigating disrespect and abuse during childbirth in Tanzania: an exploratory study of the effects of two facility-based interventions in a large public hospital. Reprod Health. 2016;13:79. DOI:10.1186/s12978-016-0187-z
  • Abuya T, Ndwiga C, Ritter J, Kanya L, Bellows B, Binkin N, et al. The effect of a multi-component intervention on disrespect and abuse during childbirth in Kenya. BMC Pregnancy Childbirth. 2015;15:224. DOI:10.1186/s12884-015-0645-6
  • Afulani PA, Aborigo RA, Nutor JJ, Okiring J, Kuwolamo I, Ogolla BA, et al. Self-reported provision of person-centred maternity care among providers in Kenya and Ghana: scale validation and examination of associated factors. BMJ Glob Health. 2021;6:e007415. DOI:10.1136/bmjgh-2021-007415
  • Afulani PA, Ongeri L, Kinyua J, Temmerman M, Mendes WB, Weiss SJ. Psychological and physiological stress and burnout among maternity providers in a rural county in Kenya: individual and situational predictors. BMC Public Health. 2021;21:453.
  • McEwen BS Stressed or stressed out: what is the difference? J Psychiatry Neurosci. 2005 30:315–318.
  • Khalil D. Violence against midwives in Cape Town. Afr J Midwifery Womens Health. 2009;3:37–40.
  • Filby A, McConville F, Portela A. What prevents quality midwifery care? A systematic mapping of barriers in low and middle income countries from the provider perspective. PLoS One. 2016;11:e0153391.
  • Fauveau V, Sherratt DR, de Bernis L. Human resources for maternal health: multi-purpose or specialists? Hum Resour Health. 2008;6:21.
  • Public Health England. Interventions to prevent burnout in high risk individuals: evidence review - Publications - GOV.UK. 2016 [cited 2016 Oct 26]. Available from: https://www.gov.uk/government/publications/interventions-to-prevent-burnout-in-high-risk-individuals-evidence-review
  • Halbesleben JRB editor. Handbook of stress and burnout in health care. 3rd ed. New York: Nova Science Pub Inc; 2008.
  • Wallace JE, Lemaire JB, Ghali WA. Physician wellness: a missing quality indicator. Lancet Lond Engl. 2009;374:1714–1721.
  • Klein J, Frie KG, Blum K. Knesebeck O von dem. Burnout and perceived quality of care among German clinicians in surgery. Int J Qual Health Care. 2010;22:525–530.
  • Krasner MS, Epstein RM, Beckman H, Suchman AL, Chapman B, Mooney CJ, et al. Association of an educational program in mindful communication with burnout, empathy, and attitudes among primary care physicians. JAMA. 2009;302:1284–1293. DOI:10.1001/jama.2009.1384
  • Adams J, Murray R. The general approach to the difficult patient. Emerg Med Clin North Am. 1998;16:689–700.
  • Shanafelt TD, Sloan JA, Habermann TM. The well-being of physicians. Am J Med. 2003;114:513–519.
  • Afulani PA, Phillips B, Aborigo RA, Moyer CA. Person-centred maternity care in low-income and middle-income countries: analysis of data from Kenya, Ghana, and India. Lancet Glob Health. 2019;7:e96–109.
  • Afulani PA, Sayi TS, Montagu D. Predictors of person-centered maternity care: the role of socioeconomic status, empowerment, and facility type. BMC Health Serv Res. 2018;18:360.
  • Andersen HM. “Villagers”: differential treatment in a Ghanaian hospital. Soc Sci Med. 2004;59:2003–2012.
  • Atinga RA, Bawole JN, Nang-Beifubah A. ‘Some patients are more equal than others’: patient-centred care differential in two-tier inpatient ward hospitals in Ghana. Patient Educ Couns. 2016;99:370–377.
  • Bohren MA, Mehrtash H, Fawole B, Maung TM, Balde MD, Maya E, et al. How women are treated during facility-based childbirth in four countries: a cross-sectional study with labour observations and community-based surveys. Lancet. 2019;394:1750–1763. DOI:10.1016/S0140-6736(19)31992-0
  • Blair IV, Steiner JF, Havranek EP. Unconscious (Implicit) bias and health disparities: where do we go from here? Perm J. 2011;15:71–78.
  • Mendes WB, Koslov K. Brittle smiles: positive biases toward stigmatized and outgroup targets. J Exp Psychol Gen. 2013;142:923–933.
  • UNC Executive Development. The Real Effects of Unconscious Bias in the Workplace; 2015 [cited 2016 Oct 26]. Available from: http://execdev.kenan-flagler.unc.edu/blog/the-real-effects-of-unconscious-bias-in-the-workplace-0
  • Nosek BA, Smyth FL, Hansen JJ, Devos T, Lindner NM, Ranganath KA, et al. Pervasiveness and correlates of implicit attitudes and stereotypes. Eur Rev Soc Psychol. 2007;18:36–88. DOI:10.1080/10463280701489053
  • Green AR, Carney DR, Pallin DJ, Ngo LH, Raymond KL, Iezzoni LI, et al. Implicit bias among physicians and its prediction of thrombolysis decisions for black and white patients. J Gen Intern Med. 2007;22:1231–1238. DOI:10.1007/s11606-007-0258-5
  • Cooper LA, Roter DL, Carson KA, Beach MC, Sabin JA, Greenwald AG, et al. The associations of clinicians’ implicit attitudes about race with medical visit communication and patient ratings of interpersonal care. Am J Public Health. 2012;102:979–987. DOI:10.2105/AJPH.2011.300558
  • Sabin JA, Greenwald AG. The influence of implicit bias on treatment recommendations for 4 common pediatric conditions: pain, urinary tract infection, attention deficit hyperactivity disorder, and asthma. Am J Public Health. 2012;102:988–995.
  • Leape LL, Shore MF, Dienstag JL, Mayer RJ, Edgman-Levitan S, Meyer GS, et al. Perspective: a culture of respect, part 1: the nature and causes of disrespectful behavior by physicians. Acad Med J Assoc Am Med Coll. 2012;87:845–852. DOI:10.1097/ACM.0b013e318258338d
  • Leape LL, Shore MF, Dienstag JL, Mayer RJ, Edgman-Levitan S, Meyer GS, et al. Perspective: a culture of respect, part 2: creating a culture of respect. Acad Med J Assoc Am Med Coll. 2012;87:853–858. DOI:10.1097/ACM.0b013e3182583536
  • Rubashkin N, Warnock R, Diamond-Smith N. A systematic review of person-centered care interventions to improve quality of facility-based delivery. Reprod Health. 2018;15:169.
  • Namusonge LN, Ngachra JO. Respectful maternity care interventions: a systematic literature review. East Afr J Health Sci. 2021;3:45–58.
  • Diamond-Smith N, Lin S, Pei Y, Peca E, Walker D. A landscaping review of interventions to promote respectful maternal care in Africa: opportunities to advance innovation and accountability. Midwifery. 2022;115:103488.
  • Asefa A, Morgan A, Bohren MA, Kermode M. Lessons learned through respectful maternity care training and its implementation in Ethiopia: an interventional mixed methods study. Reprod Health. 2020;17:103.
  • Dzomeku VM, Boamah Mensah AB, Nakua EK, Agbadi P, Lori JR, Donkor P. Midwives’ experiences of implementing respectful maternity care knowledge in daily maternity care practices after participating in a four-day RMC training. BMC Nurs. 2021;20:39.
  • Mengistu B, Alemu H, Kassa M, Zelalem M, Abate M, Bitewulign B, et al. An innovative intervention to improve respectful maternity care in three districts in Ethiopia. BMC Pregnancy Childbirth. 2021;21:541.
  • Dhakal P, Creedy DK, Gamble J, Newnham E, McInnes R. Educational interventions to promote respectful maternity care: a mixed-methods systematic review. Nurse Educ Pract. 2022;60:103317.
  • Smith J, Schachter A, Banay R, Zimmerman E, Vargas A, Sellman A, et al. Promoting respectful maternity care using a behavioral design approach in Zambia: results from a mixed-methods evaluation. Reprod Health. 2022;19:141.
  • Afulani PA, Diamond-Smith N, Golub G, Sudhinaraset M. Development of a tool to measure person-centered maternity care in developing settings: validation in a rural and urban Kenyan population. Reprod Health. 2017;14:118.
  • Afulani PA, Kusi C, Kirumbi L, Walker D. Companionship during facility-based childbirth: results from a mixed-methods study with recently delivered women and providers in Kenya. BMC Pregnancy Childbirth. 2018;18:150.
  • Afulani PA, Ogolla BA, Oboke EN, Ongeri L, Weiss SJ, Lyndon A, et al. Understanding disparities in person-centred maternity care: the potential role of provider implicit and explicit bias. Health Policy Plan. 2021;36:298–311.
  • Getahun M, Oboke EN, Ogolla BA, Kinyua J, Ongeri L, Sterling M, et al. Sources of stress and coping mechanisms: experiences of maternal health care providers in Western Kenya. medRxiv. 2022. DOI:10.1101/2022.09.27.22280433
  • Ruotsalainen J, Serra C, Marine A, Verbeek J. Systematic review of interventions for reducing occupational stress in health care workers. Scand J Work Environ Health. 2008;34:169–178.
  • Burton A, Burgess C, Dean S, Koutsopoulou GZ, Hugh-Jones S. How effective are mindfulness-based interventions for reducing stress among healthcare professionals? A systematic review and meta-analysis. Stress Health J Int Soc Investig Stress. 2016. DOI:10.1002/smi.2673
  • Kelly MA, Afulani PA. Efficacy of existing interventions for health care provider stress & implications for low-resource health care settings: a systematic review. Phase 1. 2020. https://jdc.jefferson.edu/cgi/viewcontent.cgi?article=1022&context=si_phr_2022_phase1
  • Devine PG, Forscher PS, Austin AJ, Cox WTL. Long-term reduction in implicit race bias: a prejudice habit-breaking intervention. J Exp Soc Psychol. 2012;48:1267–1278.
  • Burgess DJ, Beach MC, Saha S. Mindfulness practice: a promising approach to reducing the effects of clinician implicit bias on patients. Patient Educ Couns. 2017;100:372–376.
  • FitzGerald C, Martin A, Berner D, Hurst S. Interventions designed to reduce implicit prejudices and implicit stereotypes in real world contexts: a systematic review. BMC Psychol. 2019;7:1–12.
  • McLeroy KR, Bibeau D, Steckler A, Glanz K. An ecological perspective on health promotion programs. Health Educ Behav. 1988;15:351–377.
  • Glanz K, Rimer KB. Theory at a glance: a guide for health promotion practice. National Cancer Institute, National Institutes of Health, U.S. Department of Health and Human Services ( NIH Pub. No. 97-3896). Washington, DC: NIH; 1997.
  • Lateef F. Simulation-based learning: just like the real thing. J Emerg Trauma Shock. 2010;3:348–352.
  • Russell SS. An overview of adult learning processes. Medscape; [cited 2016 Nov 7]. Available from: http://www.medscape.com/viewarticle/547417
  • Bloom SL. Organizational stress and trauma-informed services. In: Levin B Becker M, editors. A public health perspective of women’s mental health. New York: Springer; 2010. p. 295–311.
  • San Francisco Department of Public Health. Trauma informed systems initiative;2014 Year in Review. 2015.
  • Okonofua JA, Saadatian K, Ocampo J, Ruiz M, Oxholm PD. A scalable empathic supervision intervention to mitigate recidivism from probation and parole. Proc Natl Acad Sci U S A. 2021;118:e2018036118.
  • Okonofua JA, Perez AD, Darling-Hammond S. When policy and psychology meet: mitigating the consequences of bias in schools. Sci Adv. 2020;6:eaba9479.
  • Cohen SR, Cragin L, Rizk M, Hanberg A, Walker DM. PartoPantstm: the high-fidelity, low-tech birth simulator. Clin Simul Nurs. 2011;7:e11–8.
  • Afulani PA, Aborigo RA, Walker D, Moyer CA, Cohen S, Williams J. Can an integrated obstetric emergency simulation training improve respectful maternity care? Results from a pilot study in Ghana. Birth Berkeley Calif. 2019;46:523–532.
  • Afulani PA, Dyer J, Calkins K, Aborigo RA, Mcnally B, Cohen SR. Provider knowledge and perceptions following an integrated simulation training on emergency obstetric and neonatal care and respectful maternity care: a mixed-methods study in Ghana. Midwifery. 2020;85:102667.
  • Familoni O. An overview of stress in medical practice. Afr Health Sci. 2008;8:6–7.
  • Yeboah MA, Ansong MO, Antwi HA, Yiranbon E, Anyan F, Gyebil F. Determinants of workplace stress among healthcare professionals in Ghana: an empirical analysis. ResearchGate. 2014;5:140–151.
  • Afulani PA, Gyamerah AO, Nutor JJ, Laar A, Aborigo RA, Malechi H, et al. Inadequate preparedness for response to COVID-19 is associated with stress and burnout among healthcare workers in Ghana. PLoS One. 2021;16:e0250294.
  • Afulani PA, Nutor JJ, Agbadi P, Gyamerah AO, Musana J, Aborigo RA, et al. Job satisfaction among healthcare workers in Ghana and Kenya during the COVID-19 pandemic: role of perceived preparedness, stress, and burnout. PLOS Glob Public Health. 2021;1:e0000022.
  • Pappa S, Ntella V, Giannakas T, Giannakoulis VG, Papoutsi E, Katsaounou P. Prevalence of depression, anxiety, and insomnia among healthcare workers during the COVID-19 pandemic: a systematic review and meta-analysis. Brain Behav Immun. 2020;88:901–907.
  • Busch IM, Moretti F, Mazzi M, Wu AW, Rimondini M. What we have learned from two decades of epidemics and pandemics: a systematic review and meta-analysis of the psychological burden of frontline healthcare workers. Psychother Psychosom. 2021;90:178–190.
  • Li Y, Scherer N, Felix L, Kuper H. Prevalence of depression, anxiety and post-traumatic stress disorder in health care workers during the COVID-19 pandemic: a systematic review and meta-analysis. PLoS One. 2021;16:e0246454.
  • Chapman EN, Kaatz A, Carnes M. Physicians and implicit bias: how doctors may unwittingly perpetuate health care disparities. J Gen Intern Med. 2013;28:1504–1510.
  • Tincher MM, Lebois LAM, Barsalou LW. Mindful attention reduces linguistic intergroup bias. Mindfulness. 2016;7:349–360.
  • Gomez PP, Nelson AR, Asiedu A, Addo E, Agbodza D, Allen C, et al. Accelerating newborn survival in Ghana through a low-dose, high-frequency health worker training approach: a cluster randomized trial. BMC Pregnancy Childbirth. 2018;18:72.
  • Bluestone J, Johnson P, Fullerton J, Carr C, Alderman J, BonTempo J. Effective in-service training design and delivery: evidence from an integrative literature review. Hum Resour Health. 2013;11:51.
  • Donabedian A. The quality of care. How can it be assessed? JAMA J Am Med Assoc. 1988;260:1743–1748.
  • Kujawski SA, Freedman LP, Ramsey K, Mbaruku G, Mbuyita S, Moyo W, et al. Community and health system intervention to reduce disrespect and abuse during childbirth in Tanga Region, Tanzania: a comparative before-and-after study. PLoS Med. 2017;14:e1002341.
  • Ndwiga C, Warren CE, Ritter J, Sripad P, Abuya T. Exploring provider perspectives on respectful maternity care in Kenya: “Work with what you have”. Reprod Health. 2017;14:99.