400
Views
0
CrossRef citations to date
0
Altmetric
Management

Does workplace ostracismce lead to counterproductive work behavior in healthcare employees: the role of transactional and relational psychological contract breach

, , , &
Article: 2325337 | Received 22 Jun 2023, Accepted 20 Feb 2024, Published online: 20 Mar 2024

References

  • Adekanmbi, F. P. (2019). Influence of leadership styles, psychological contract breach and work stress on workplace deviant behaviours. University of Johannesburg.
  • Agarwal, U. A., & Gupta, R. K. (2018). Examining the nature and effects of psychological contract: Case study of an Indian organization. Thunderbird International Business Review, 60(2), 1–20. https://doi.org/10.1002/tie.21870
  • Aggarwal, U., & Bhargava, S. (2010). Predictors and outcomes of relational and transactional psychological contract. Psychological Studies, 55(3), 195–207. https://doi.org/10.1007/s12646-010-0033-2
  • Al Harbi, J. A., Alarifi, S., & Mosbah, A. (2019). Transformation leadership and creativity: Effects of employees pyschological empowerment and intrinsic motivation. Personnel Review, 48(5), 1082–1099. https://doi.org/10.1108/PR-11-2017-0354
  • Ali Awad, N. H., & Mohamed El Sayed, B. K. (2023). Post COVID-19 workplace ostracism and counterproductive behaviors: Moral leadership. Nursing Ethics, 30(7-8), 990–1002. https://doi.org/10.1177/09697330231169935
  • Ali, H. (2020). Mutuality or mutual dependence in the psychological contract: A power perspective. Employee Relations: The International Journal, 42(1), 125–148. https://doi.org/10.1108/ER-09-2017-0221
  • Arasli, H., Arici, H. E., & Çakmakoğlu Arici, N. (2019). Workplace favouritism, psychological contract violation and turnover intention: Moderating roles of authentic leadership and job insecurity climate. German Journal of Human Resource Management: Zeitschrift Für Personalforschung, 33(3), 197–222. https://doi.org/10.1177/2397002219839896
  • Astrove, S. L., Yang, J., Kraimer, M., & Wayne, S. J. (2015). Psychological contract breach and counterproductive work behavior: A moderated mediation model. Academy of Management Proceedings, 2015(1), 11094. https://doi.org/10.5465/ambpp.2015.11094abstract
  • Atkinson, C. (2007). Trust and the psychological contract. Employee Relations, 29(3), 227–246. https://doi.org/10.1108/01425450710741720
  • Attaullah, M., & Afsar, B. (2021). Workplace ostracism and counterproductive work behaviors in the healthcare sector: A moderated mediation analysis of job stress and emotional intelligence. Dynamic Relationships Management Journal, 10(1), 73–92. https://doi.org/10.17708/DRMJ.2021.v10n01a05
  • Azeem, M. U., Bajwa, S. U., Shahzad, K., & Aslam, H. (2020). Psychological contract violation and turnover intention: The role of job dissatisfaction and work disengagement. Employee Relations: The International Journal, 42(6), 1291–1308. https://doi.org/10.1108/ER-09-2019-0372
  • Bari, M. W., Abrar, M., Fanchen, M., & Qurrah-tul-ain. (2022). Employees’ responses to psychological contract breach: The mediating role of organizational cynicism. Economic and Industrial Democracy, 43(2), 810–829. https://doi.org/10.1177/0143831X20958478
  • Bari, M. W., Khan, Q., & Waqas, A. (2023). Person related workplace bullying and knowledge hiding behaviors: Relational psychological contract breach as an underlying mechanism. Journal of Knowledge Management, 27(5), 1299–1318. https://doi.org/10.1108/JKM-10-2021-0766
  • Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. The Journal of Applied Psychology, 85(3), 349–360. https://doi.org/10.1037/0021-9010.85.3.349
  • Bhatti, S. H., Hussain, M., Santoro, G., & Culasso, F. (2023). The impact of organizational ostracism on knowledge hiding: analysing the sequential mediating role of efficacy needs and psychological distress. Journal of Knowledge Management, 27(2), 485–505. https://doi.org/10.1108/JKM-03-2021-0223
  • Birtch, T. A., Chiang, F. F., & Van Esch, E. (2016). A social exchange theory framework for understanding the job characteristics–job outcomes relationship: the mediating role of psychological contract fulfillment. The International Journal of Human Resource Management, 27(11), 1217–1236. https://doi.org/10.1080/09585192.2015.1069752
  • Bowling, N. A., & Gruys, M. L. (2010). Overlooked issues in the conceptualization and measurement of counterproductive work behavior. Human Resource Management Review, 20(1), 54–61. https://doi.org/10.1016/j.hrmr.2009.03.008
  • Bujang, M. A., Omar, E. D., & Baharum, N. A. (2018). A review on sample size determination for Cronbach’s alpha test: a simple guide for researchers. The Malaysian Journal of Medical Sciences: MJMS, 25(6), 85–99. https://doi.org/10.21315/mjms2018.25.6.9
  • Chan, S. (2021). The interplay between relational and transactional psychological contracts and burnout and engagement. Asia Pacific Management Review, 26(1), 30–38. https://doi.org/10.1016/j.apmrv.2020.06.004
  • Chen, R., & Song, J. (2019). Effect of workplace ostracism on counterproductive work behavior–-Psychological contract breach as the mediator. UTCC International Journal of Business and Economics (UTCC IJBE), 11(2), 3–23.
  • Cohen, A., & Diamant, A. (2019). The role of justice perceptions in determining counterproductive work behaviors. The International Journal of Human Resource Management, 30(20), 2901–2924. https://doi.org/10.1080/09585192.2017.1340321
  • Coyle-Shapiro, J. A.-M., Pereira Costa, S., Doden, W., & Chang, C. (2019). Psychological contracts: Past, present, and future. Annual Review of Organizational Psychology and Organizational Behavior, 6(1), 145–169. https://doi.org/10.1146/annurev-orgpsych-012218-015212
  • Cross, C., & Dundon, T. (2019). Social exchange theory, employment relations and human resource management. In Elgar introduction to theories of human resources and employment relations (pp. 264–279). Edward Elgar Publishing.
  • Estreder, Y., Rigotti, T., Tomás, I., & Ramos, J. (2020). Psychological contract and organizational justice: the role of normative contract. Employee Relations: The International Journal, 42(1), 17–34. https://doi.org/10.1108/ER-02-2018-0039
  • Faruk, S. (2019). The effect of psychological contract, organizational justice and organizational support on psychological contract breach: the mediating effect of trust.
  • Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. (2008). The development and validation of the Workplace Ostracism Scale. The Journal of Applied Psychology, 93(6), 1348–1366. https://doi.org/10.1037/a0012743
  • Gamian-Wilk, M., & Madeja-Bien, K. (2021). Ostracism in the workplace. Special Topics and Particular Occupations, Professions and Sectors, 4, 3–32.
  • Griep, Y., & Vantilborgh, T. (2018). Let’s get cynical about this! Recursive relationships between psychological contract breach and counterproductive work behaviour. Journal of Occupational and Organizational Psychology, 91(2), 421–429. https://doi.org/10.1111/joop.12201
  • Griep, Y., Hansen, S. D., & Kraak, J. M. (2023). Perceived identity threat and organizational cynicism in the recursive relationship between psychological contract breach and counterproductive work behavior. Economic and Industrial Democracy, 44(2), 351–384. https://doi.org/10.1177/0143831X211070326
  • Griep, Y., Vantilborgh, T., & Jones, S. K. (2020). The relationship between psychological contract breach and counterproductive work behavior in social enterprises: Do paid employees and volunteers differ? Economic and Industrial Democracy, 41(3), 727–745. https://doi.org/10.1177/0143831X17744029
  • Gulzar, S., Ayub, N., & Abbas, Z. (2021). Examining the mediating-moderating role of psychological contract breach and abusive supervision on employee well-being in banking sector. Cogent Business & Management, 8(1), 1959007. https://doi.org/10.1080/23311975.2021.1959007
  • Gürlek, M. (2021). Workplace ostracism, Syrian migrant workers’ counterproductive work behaviors, and acculturation: Evidence from Turkey. Journal of Hospitality and Tourism Management, 46, 336–346. https://doi.org/10.1016/j.jhtm.2021.01.012
  • Hair, J. F., Jr, Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). Evaluation of reflective measurement models. Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: a Workbook, 3, 75–90.
  • Haldorai, K., Kim, W. G., Phetvaroon, K., & Li, J. (. (2020). Left out of the office “tribe”: The influence of workplace ostracism on employee work engagement. International Journal of Contemporary Hospitality Management, 32(8), 2717–2735. https://doi.org/10.1108/IJCHM-04-2020-0285
  • Hitlan, R. T., & Noel, J. (2009). The influence of workplace exclusion and personality on counterproductive work behaviours: An interactionist perspective. European Journal of Work and Organizational Psychology, 18(4), 477–502. https://doi.org/10.1080/13594320903025028
  • Howard, M. C., Cogswell, J. E., & Smith, M. B. (2020). The antecedents and outcomes of workplace ostracism: A meta-analysis. The Journal of Applied Psychology, 105(6), 577–596. https://doi.org/10.1037/apl0000453
  • Imran, M. K., Fatima, T., Sarwar, A., & Iqbal, S. M. J. (2023). Will I speak up or remain silent? Workplace ostracism and employee performance based on self-control perspective. The Journal of Social Psychology, 163(1), 107–125. https://doi.org/10.1080/00224545.2021.1967843
  • Jafri, H. (2011). Influence of Psychological Contract Breach on Organizational Commitment. Synergy, 9(2), 311–324.
  • Jahanzeb, S., Bouckenooghe, D., & Baig, M. U. A. (2022). Does attachment anxiety accentuate the effect of perceived contract breach on counterproductive work behaviors? Journal of Applied Social Psychology, 52(9), 809–822. https://doi.org/10.1111/jasp.12879
  • Kaewkungwal, J., & Adams, P. (2019). Ethical consideration of the research proposal and the informed-consent process: An online survey of researchers and ethics committee members in Thailand. Accountability in Research, 26(3), 176–197. https://doi.org/10.1080/08989621.2019.1608190
  • Kamis, A., Saibon, R. A., Yunus, F., Rahim, M. B., Herrera, L. M., & Montenegro, P. (2020). The SmartPLS analyzes approach in validity and reliability of graduate marketability instrument. Social Psychology of Education, 57(8), 987–1001.
  • Kawakami, N., Thi Thu Tran, T., Watanabe, K., Imamura, K., Thanh Nguyen, H., Sasaki, N., Kuribayashi, K., Sakuraya, A., Thuy Nguyen, Q., Thi Nguyen, N., Minh Bui, T., Thi Huong Nguyen, G., Minas, H., & Tsutsumi, A. (2020). Internal consistency reliability, construct validity, and item response characteristics of the Kessler 6 scale among hospital nurses in Vietnam. PloS One, 15(5), e0233119. https://doi.org/10.1371/journal.pone.0233119
  • Kelloway, E. K., Francis, L., Prosser, M., & Cameron, J. E. (2010). Counterproductive work behavior as protest. Human Resource Management Review, 20(1), 18–25. https://doi.org/10.1016/j.hrmr.2009.03.014
  • Khan, K., Nazir, T., & Shafi, K. (2021). The effects of perceived narcissistic supervision and workplace bullying on employee silence: The mediating role of psychological contracts violation. Business & Economic Review, 13(2), 87–110. https://doi.org/10.22547/BER/13.2.4
  • Kim, S. M., & Jo, S. J. (2022). An examination of the effects of job insecurity on counterproductive work behavior through organizational cynicism: Moderating roles of perceived organizational support and quality of leader-member exchange. Psychological Reports, 00332941221129135, 332941221129135. https://doi.org/10.1177/00332941221129135
  • Knapp, J. R., Diehl, M.-R., & Dougan, W. (2020). Towards a social-cognitive theory of multiple psychological contracts. European Journal of Work and Organizational Psychology, 29(2), 200–214. https://doi.org/10.1080/1359432X.2019.1709538
  • Kundi, Y. M., & Badar, K. (2021). Interpersonal conflict and counterproductive work behavior: The moderating roles of emotional intelligence and gender. International Journal of Conflict Management, 32(3), 514–534. https://doi.org/10.1108/IJCMA-10-2020-0179
  • Leitão, M., Correia, R. J., Teixeira, M. S., & Campos, S. (2022). Effects of leadership and reward systems on employees’ motivation and job satisfaction: An application to the Portuguese textile industry. Journal of Strategy and Management, 15(4), 590–610. https://doi.org/10.1108/JSMA-07-2021-0158
  • Li, H.-Y., & Yu, G.-L. (2017). A multilevel examination of high-performance work systems and organizational citizenship behavior: A social exchange theory perspective. EURASIA Journal of Mathematics, Science and Technology Education, 13(8), 5821–5835. https://doi.org/10.12973/eurasia.2017.01032a
  • Li, S., & Chen, Y. (2018). The relationship between psychological contract breach and employees’ counterproductive work behaviors: The mediating effect of organizational cynicism and work alienation. Frontiers in Psychology, 9, 1273. https://doi.org/10.3389/fpsyg.2018.01273
  • Low, Y. M., Sambasivan, M., & Ho, J. A. (2021). Impact of abusive supervision on counterproductive work behaviors of nurses. Asia Pacific Journal of Human Resources, 59(2), 250–278. https://doi.org/10.1111/1744-7941.12234
  • Ma, B., Liu, S., Lassleben, H., & Ma, G. (2019). The relationships between job insecurity, psychological contract breach and counterproductive workplace behavior: Does employment status matter? Personnel Review, 48(2), 595–610. https://doi.org/10.1108/PR-04-2018-0138
  • Madden, T. M., Madden, L. T., Strickling, J. A., & Eddleston, K. A. (2017). Psychological contract and social exchange in family firms. International Journal of Management and Enterprise Development, 16(1/2), 109–127. https://doi.org/10.1504/IJMED.2017.082543
  • Manninen, S. M., Koponen, S., Sinervo, T., & Laulainen, S. (2023). Workplace ostracism in healthcare: Association with job satisfaction, stress, and perceived health. Journal of Advanced Nursing, 1, 1-13. https://doi.org/10.1111/jan.15934
  • Mao, Y., Liu, Y., Jiang, C., & Zhang, I. D. (2018). Why am I ostracized and how would I react?—A review of workplace ostracism research. Asia Pacific Journal of Management, 35, 745–767. https://doi.org/10.1007/s10490-017-9538-8
  • Mapira, N., Mitonga-Monga, J., & Ukpere, W. I. (2023). Counter-productive work behaviors: The right or misguided path? Journal of Namibian Studies: History Politics Culture, 36, 1414–1431.
  • Memon, K. R., & Ghani, B. (2020). The relationship between psychological contract and voice behavior—a social exchange perspective. Asian Journal of Business Ethics, 9(2), 257–274. https://doi.org/10.1007/s13520-020-00109-4
  • Montes, S. D., & Irving, P. G. (2008). Disentangling the effects of promised and delivered inducements: Relational and transactional contract elements and the mediating role of trust. The Journal of Applied Psychology, 93(6), 1367–1381. https://doi.org/10.1037/a0012851
  • Nasir, S., Nasir, N., Khan, S., Khan, W., & Akyürek, S. S. (2023). Exclusion or insult at the workplace: responses to ostracism through employee’s efficacy and relational needs with psychological capital. Journal of Organizational Change Management, 36. 1-24. https://doi.org/10.1108/JOCM-07-2023-0282
  • Paolillo, A., Sinval, J., Silva, S. A., & Scuderi, V. E. (2021). The relationship between inclusion climate and voice behaviors beyond social exchange obligation: The role of psychological needs satisfaction. Sustainability, 13(18), 10252. https://doi.org/10.3390/su131810252
  • Pelliccio, L. J., & Walker, S. (2022). What is an interpersonal ostracism message? Bringing the construct of ostracism into communication studies. Atlantic Journal of Communication, 30(2), 172–187. https://doi.org/10.1080/15456870.2020.1859509
  • Pletzer, J. L. (2021). Why older employees engage in less counterproductive work behavior and in more organizational citizenship behavior: Examining the role of the HEXACO personality traits. Personality and Individual Differences, 173, 110550. https://doi.org/10.1016/j.paid.2020.110550
  • Protsiuk, O. (2019). The relationships between psychological contract expectations and counterproductive work behaviors: Employer perception. Central European Management Journal, 27(3), 85–106. https://doi.org/10.7206/cemj.2658-0845.4
  • Qadir, M. S., Shah, M. A. A., Ali, M. Z., & Imtiaz, M. H. (2021). The effect of abusive supervision and workplace ostracism on knowledge hiding behavior of the healthcare employees.
  • Rai, A., & Agarwal, U. A. (2017). Linking workplace bullying and work engagement: The mediating role of psychological contract violation. South Asian Journal of Human Resources Management, 4(1), 42–71. https://doi.org/10.1177/2322093717704732
  • Robinson, C. L. (2019). Justice, peace, and belonging: The effect of negative emotions on distributive justice and ostracism. Seattle Pacific University.
  • Sabir, M. R., Majid, D. M. B., Aslam, D. M. Z., Rehman, C. A., & Rehman, P. (2024). Does workplace ostracism lead to counterproductive work behavior in healthcare employees: The role of transactional and relational psychological contract breach. Sumaira, Does Workplace Ostracism Lead to Counterproductive Work Behavior in Healthcare Employees: The Role of Transactional and Relational Psychological Contract Breach.
  • Salazar-Fierro, P., & Bayardo, J. M. (2015). Influence of relational psychological contract and affective commitment in the intentions of employee to share tacit knowledge. Open Journal of Business and Management, 03(03), 300–311. https://doi.org/10.4236/ojbm.2015.33030
  • Spector, P. E., & Fox, S. (2002). An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior. Human Resource Management Review, 12(2), 269–292. https://doi.org/10.1016/S1053-4822(02)00049-9
  • Stafford, L., & Kuiper, K. (2021). Social exchange theories: Calculating the rewards and costs of personal relationships. In Engaging theories in interpersonal communication (pp. 379–390). Routledge.
  • Takhsha, M., Barahimi, N., Adelpanah, A., & Salehzadeh, R. (2020). The effect of workplace ostracism on knowledge sharing: the mediating role of organization-based self-esteem and organizational silence. Journal of Workplace Learning, 32(6), 417–435. https://doi.org/10.1108/JWL-07-2019-0088
  • Topa, G., Aranda-Carmena, M., & De-Maria, B. (2022). Psychological contract breach and outcomes: A systematic review of reviews. International Journal of Environmental Research and Public Health, 19(23), 15527. https://doi.org/10.3390/ijerph192315527
  • Tufan, P., & Wendt, H. (2020). Organizational identification as a mediator for the effects of psychological contract breaches on organizational citizenship behavior: Insights from the perspective of ethnic minority employees. European Management Journal, 38(1), 179–190. https://doi.org/10.1016/j.emj.2019.07.001
  • Vitrano, D., Altarriba, J., & Leblebici-Basar, D. (2021). Revisiting Mednick’s (1962) theory of creativity with a composite measure of creativity: The effect of stimulus type on word association production. The Journal of Creative Behavior, 55(4), 925–936. https://doi.org/10.1002/jocb.498
  • Wang, Y., Li, Z., Wang, Y., & Gao, F. (2017). Psychological contract and turnover intention: The mediating role of organizational commitment. Journal of Human Resource and Sustainability Studies, 05(01), 21–35. https://doi.org/10.4236/jhrss.2017.51003
  • Witten, R. (2019). Exploring the role of employee entitlement in counterproductive work behaviour. Stellenbosch University.
  • Yan, Y., Zhou, E., Long, L., & Ji, Y. (2014). The influence of workplace ostracism on counterproductive work behavior: The mediating effect of state self-control. Social Behavior and Personality: An International Journal, 42(6), 881–890. https://doi.org/10.2224/sbp.2014.42.6.881
  • Yang, J., & Treadway, D. C. (2018). A social influence interpretation of workplace ostracism and counterproductive work behavior. Journal of Business Ethics, 148(4), 879–891. https://doi.org/10.1007/s10551-015-2912-x
  • Zagenczyk, T. J., Gibney, R., Few, W. T., & Scott, K. L. (2011). Psychological contracts and organizational identification: The mediating effect of perceived organizational support. Journal of Labor Research, 32(3), 254–281. https://doi.org/10.1007/s12122-011-9111-z
  • Zaman, U., Nawaz, S., Shafique, O., & Rafique, S. (2021). Making of rebel talent through workplace ostracism: A moderated-mediation model involving emotional intelligence, organizational conflict and knowledge sharing behavior. Cogent Business & Management, 8(1), 1941586. https://doi.org/10.1080/23311975.2021.1941586
  • Zappalà, S., Sbaa, M. Y., Kamneva, E. V., Zhigun, L. A., Korobanova, Z. V., & Chub, A. A. (2022). Current approaches, typologies and predictors of deviant work behaviors: A scoping review of reviews. Frontiers in Psychology, 12, 674066. https://doi.org/10.3389/fpsyg.2021.674066
  • Zhao, M., Chen, Z., Glambek, M., & Einarsen, S. V. (2019). Leadership ostracism behaviors from the target’s perspective: A content and behavioral typology model derived from interviews with Chinese employees. Frontiers in Psychology, 10, 1197. https://doi.org/10.3389/fpsyg.2019.01197