530
Views
0
CrossRef citations to date
0
Altmetric
Development Economics

Breaking boundaries: unveiling hurdles in embracing internet banking services in Sub-Saharan Africa

ORCID Icon, ORCID Icon, ORCID Icon & ORCID Icon
Article: 2330436 | Received 21 Jan 2024, Accepted 10 Mar 2024, Published online: 28 Mar 2024

References

  • Agarwal, G. K., Simonsson, J., Magnusson, M., Hald, K. S., & Johanson, A. (2022). Value-capture in digital servitization. Journal of Manufacturing Technology Management, 33(5), 986–1004. https://doi.org/10.1108/JMTM-05-2021-0168
  • Akter, S., Motamarri, S., Hani, U., Shams, R., Fernando, M., Babu, M. M., & Shen, K. N. (2020). Building dynamic service analytics capabilities for the digital marketplace. Journal of Business Research, 118, 177–188. https://doi.org/10.1016/j.jbusres.2020.06.016
  • Albashrawi, M., & Motiwalla, L. (2017, June). Understanding mobile banking usage: an integrative perspective. In Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research (pp. 63–70.).
  • Alin, A. (2010). Multicollinearity. WIREs Computational Statistics, 2(3), 370–374. https://doi.org/10.1002/wics.84
  • Al-Jabri, I. M., & Sohail, M. S. (2012). Mobile banking adoption: Application of diffusion of innovation theory. Journal of Electronic Commerce Research, 13(4), 379–391.
  • Ammari, N., Ghallali, M., El Kalam, A. A., El Hami, N., Ouahman, A. A., & El Ouahidi, B. (2014). Mobile security: security mechanisms and protection of mobile applications. Journal of Theoretical & Applied Information Technology, 70(2), 302–315.
  • Andreu, L., Sánchez, I., & Mele, C. (2010). Value co-creation among retailers and consumers: new insights into the furniture market. Journal of Retailing and Consumer Services, 17(4), 241–250. https://doi.org/10.1016/j.jretconser.2010.02.001
  • Arif, I., Aslam, W., & Hwang, Y. (2020). Barriers in adoption of Internet banking: A structural equation modeling – Neural network approach. Technology in Society, 61, 101231. https://doi.org/10.1016/j.techsoc.2020.101231
  • Arora, S., & Sandhu, S. (2018). Usage based upon reasons: the case of electronic banking services in India. International Journal of Bank Marketing, 36(4), 680–700. https://doi.org/10.1108/IJBM-03-2017-0060
  • Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. https://doi.org/10.1007/BF02723327
  • Bank of Ghana (BoG). (2022). FinTech Statistics. Retrieved July 10, 2023, from https://www.bog.gov.gh/fintech-innovation/fintech-statistics/.
  • Bapat, D., & Khandelwal, R. (2023). Antecedents and consequences of consumer hope for digital payment apps services. Journal of Services Marketing, 37(1), 110–127. https://doi.org/10.1108/JSM-12-2021-0456
  • Bátiz-Lazo, B., Haigh, T., & Stearns, D. L. (2014). How the future shaped the past: the case of the cashless society. Enterprise and Society, 15(1), 103–131. https://doi.org/10.1093/es/kht024
  • Baumgart, P. (2020). Digital pricing. In Ratten, V. (Ed.), Entrepreneurial opportunities (pp. 133–146). Emerald Publishing Limited. https://doi.org/10.1108/978-1-83909-285-520201010
  • Behera, R. K., Bala, P. K., Rana, N. P., & Kizgin, H. (2022). Cognitive computing based ethical principles for improving organisational reputation: A B2B digital marketing perspective. Journal of Business Research, 141, 685–701. https://doi.org/10.1016/j.jbusres.2021.11.070
  • Bellahcene, M., & Latreche, H. (2023). E-banking adoption by algerian bank customers: Towards an integrated model. International Journal of E-Services and Mobile Applications, 15(1), 1–20. https://doi.org/10.4018/IJESMA.317943
  • Benamati, J. S., & Serva, M. A. (2007). Trust and distrust in online banking: Their role in developing countries. Information Technology for Development, 13(2), 161–175. https://doi.org/10.1002/itdj.20059
  • Bernard Azolibe, C., Okonkwo, J. J., & Obi-Nwosu, V. O. (2023). Technology-based banking and bank deposit: The Nigerian commercial banks’ experience. African Journal of Science, Technology, Innovation and Development, 15(1), 31–44. https://doi.org/10.1080/20421338.2021.2015164
  • Boakye, D., Sarpong, D., Meissner, D., & Ofosu, G. (2023). How TalkTalk did the walk-walk: strategic reputational repair in a cyber-attack. Information Technology & People, 1–32. https://doi.org/10.1108/ITP-08-2022-0589
  • Boateng, H., Adam, D. R., Okoe, A. F., & Anning-Dorson, T. (2016). Assessing the determinants of Internet banking adoption intentions: A social cognitive theory perspective. Computers in Human Behavior, 65, 468–478. https://doi.org/10.1016/j.chb.2016.09.017
  • Boateng, R., Heeks, R., Molla, A., & Hinson, R. (2008). E‐commerce and socio‐economic development: Conceptualizing the link. Internet Research, 18(5), 562–594. https://doi.org/10.1108/10662240810912783
  • Botchway, R. K., Jibril, A. B., Kwarteng, M. A., Chovancova, M., & Oplatková, Z. K. (2019). A review of social media posts from UniCredit bank in Europe: A sentiment analysis approach. Paper Presented at the Proceedings of the 3rd International Conference on Business and Information Management, 74–79.
  • Botchway, R. K., Jibril, A. B., Oplatková, Z. K., & Chovancová, M. (2020). Deductions from a Sub-Saharan African Bank’s Tweets: A sentiment analysis approach. Cogent Economics & Finance, 8(1), 1776006. https://doi.org/10.1080/23322039.2020.1776006
  • Cameron, A. C., & Windmeijer, F. A. (1997). An R-squared measure of goodness of fit for some common nonlinear regression models. Journal of Econometrics, 77(2), 329–342. https://doi.org/10.1016/S0304-4076(96)01818-0
  • Chen, J. (2021). Ponzi scheme. Investopedia.com. Retrieved from https://www.investopedia.com/terms/p/ponzischeme.asp
  • Chen, H., & Li, W. (2017). Mobile device users’ privacy security assurance behavior: A technology threat avoidance perspective. Information & Computer Security, 25(3), 330–344. https://doi.org/10.1108/ICS-04-2016-0027
  • Chhatwani, M., & Mishra, S. K. (2021). Does financial literacy reduce financial fragility during COVID-19? The moderation effect of psychological, economic and social factors. International Journal of Bank Marketing, 39(7), 1114–1133. https://doi.org/10.1108/IJBM-11-2020-0536
  • Elkatawneh, H. H. (2016). Comparing Qualitative and Quantitative Approaches. Walden University – SSRN. 1–5.
  • Eren, B. A. (2021). Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey. International Journal of Bank Marketing, 39(2), 294–311. https://doi.org/10.1108/IJBM-02-2020-0056
  • Fincog. (2022). Digital Banking in Sub-Saharan Africa. Retrieved July 9, 2023 from https://fincog.nl/publications/23/digital-banking-in-africa.
  • Gautam, D. K., & Sah, G. K. (2023). Online banking service practices and its impact on e-customer satisfaction and e-customer loyalty in developing country of South Asia-Nepal. SAGE Open, 13(3), 1–14. https://doi.org/10.1177/21582440231185580
  • Gelman, A., Goodrich, B., Gabry, J., & Vehtari, A. (2019). R-squared for Bayesian regression models. The American Statistician, 73(3), 307–309. https://doi.org/10.1080/00031305.2018.1549100
  • Hair, F. J., Jr., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
  • Hair, J. F., Jr, Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
  • Hille, P., Walsh, G., & Cleveland, M. (2015). Consumer fear of online identity theft: Scale development and validation. Journal of Interactive Marketing, 30, 1–19. https://doi.org/10.1016/j.intmar.2014.10.001
  • Hosseini, M., Shajari, S., & Akbarabadi, M. (2020). Identifying multi-channel value co-creator groups in the banking industry. Journal of Retailing and Consumer Services, 65(2022), 102312. https://doi.org/10.1016/j.jretconser.2020.102312
  • Howah, K., & Chugh, R. (2019). Do we trust the Internet?: Ignorance and overconfidence in downloading and installing potentially spyware-infected software. Journal of Global Information Management, 27(3), 87–100. https://doi.org/10.4018/JGIM.2019070105
  • Jermsittiparsert, K., Wongsuwan, N., & Akkaya, B. (2023). Subjective norms and behavioural intention of e-banking adoption: mediating role of perceived usefulness. In Akkaya, B. & Tabak, A. (Ed.), Two faces of digital transformation (pp. 177–193). Emerald Publishing Limited. https://doi.org/10.1108/978-1-83753-096-020231013
  • Jibril, A. B., Kwarteng, M. A., Botchway, R. K., Bode, J., & Chovancova, M. (2020a). The impact of online identity theft on customers’ willingness to engage in e-banking transaction in Ghana: A technology threat avoidance theory. Cogent Business & Management, 7(1), 1832825. https://doi.org/10.1080/23311975.2020.1832825
  • Jibril, A. B., Kwarteng, M. A., Chovancová, M., & Bode, J. (2020b). Do socio-economic factors impede the engagement in online banking transactions? Evidence from Ghana. Banks and Bank Systems, 15(4), 1–14. https://doi.org/10.21511/bbs.15(4).2020.01
  • Jibril, A. B., Kwarteng, M. A., Pilik, M., Botha, E., & Osakwe, C. N. (2020c). Towards understanding the initial adoption of online retail stores in a low internet penetration context: An exploratory work in Ghana. Sustainability, 12(3), 854. https://doi.org/10.3390/su12030854
  • Jiménez, J. R. Z., & Díaz, I. A. (2019). Educational level and Internet banking. Journal of Behavioral and Experimental Finance, 22, 31–40. https://doi.org/10.1016/j.jbef.2019.01.004
  • Kalyanaram, G., Saini, G., Mony, S., & Jayasankaran, N. (2022). Behavioral response to online pricing: empirical and managerial insights. Journal of Indian Business Research, 14(2), 167–185. https://doi.org/10.1108/JIBR-07-2021-0281
  • Kasuya, E. (2019). On the use of R and R squared in correlation and regression (vol. 34, No. 1, pp. 235–236). John Wiley & Sons, Inc.
  • Kennedy, H. (2012). Perspectives on sentiment analysis. Journal of Broadcasting & Electronic Media, 56(4), 435–450. https://doi.org/10.1080/08838151.2012.732141
  • Khan, G. F., Sarstedt, M., Shiau, W.-L., Hair, J. F., Ringle, C. M., & Fritze, M. P. (2019). Methodological research on partial least squares structural equation modeling (PLS-SEM): an analysis based on social network approaches. Internet Research, 29(3), 407–429. https://doi.org/10.1108/IntR-12-2017-0509
  • Kock, N., & Hadaya, P. (2018). Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods. Information Systems Journal, 28(1), 227–261. https://doi.org/10.1111/isj.12131
  • Kumar, R., Singh, R., Kumar, K., Khan, S., & Corvello, V. (2023). How does perceived risk and trust affect mobile banking adoption? Empirical evidence from India. Sustainability, 15(5), 4053. https://doi.org/10.3390/su15054053
  • Kwarteng, M. A., Jibril, A. B., Botchway, R. K., Kwarteng, O. V., Pilik, M., & Chovancova, M. (2019. September). Assessing pre-purchase risk attributes towards used-products: evidence from e-shoppers in the Czech Republic. Proceedings of the 3rd International Conference on Business and Information Management (pp. 15–20).
  • Kwateng, K., Osei-Wusu, E., & Amanor, K. (2019). Exploring the effect of online banking on bank performance using data envelopment analysis. Benchmarking: An International Journal, 27(1), 137–165. https://doi.org/10.1108/BIJ-06-2018-0154
  • Larbi, S. O. (2016). Collapse of DKM due to unsustainable services – finance minister. Retrieved from https://kasapafmonline.com/2016/02/collapse-of-dkm-due-to-unsustainable-services-financeminister/
  • Laukkanen, T., & Kiviniemi, V. (2010). The role of information in mobile banking resistance. International Journal of Bank Marketing, 28(5), 372–388. https://doi.org/10.1108/02652321011064890
  • Lee, J.-M., & Kim, H.-J. (2020). Determinants of adoption and continuance intentions toward Internet-only banks. International Journal of Bank Marketing, 38(4), 843–865. https://doi.org/10.1108/IJBM-07-2019-0269
  • Lian, J., & Yen, D. C. (2014). Computers in human behavior online shopping drivers and barriers for older adults: age and gender differences. Computers in Human Behavior, 37, 133–143. https://doi.org/10.1016/j.chb.2014.04.028
  • Liang, H., & Xue, Y. (2009). Avoidance of information technology threats: A theoretical perspective. MIS Quarterly, 33(1), 71–90. https://doi.org/10.2307/20650279
  • Mainardes, E. W., Teixeira, A., & Romano, P. C. D. S. (2017). Determinants of co-creation in banking services. International Journal of Bank Marketing, 35(2), 187–204. https://doi.org/10.1108/IJBM-10-2015-0165
  • Malar, D. A., Arvidsson, V., & Holmstrom, J. (2019). Digital transformation in banking: exploring value co-creation in online banking services in India. Journal of Global Information Technology Management, 22(1), 7–24. https://doi.org/10.1080/1097198X.2019.1567216
  • Martovoy, A., & Santos, J. (2012). Co-creation and co-profiting in financial services. International Journal of Entrepreneurship and Innovation Management, 16(1/2), 114–135. https://doi.org/10.1504/IJEIM.2012.050446
  • Mbrokoh, A. S. (2016). Exploring the factors that influence the adoption of Internet banking in Ghana. Journal of Internet Banking and Commerce, 21(2), 1–20.
  • Myers, M. D., & Avison, D. (2002). Qualitative research in information systems: A reader. Sage.
  • Naeem, M., Jawaid, S., & Mustafa, S. (2022). Evolution of modified TAM associated with e-banking services adoption: a systematic PRISMA review from 1975 to 2021. Journal of Modelling in Management, 18(3), 942–972. https://doi.org/10.1108/JM2-10-2021-0251
  • Namahoot, K. S., & Laohavichien, T. (2018). Assessing the intentions to use Internet banking: The role of perceived risk and trust as mediating factors. International Journal of Bank Marketing, 36(2), 256–276. https://doi.org/10.1108/IJBM-11-2016-0159
  • Nimako, S. G., Gyamfi, N. K., & Wandaogou, A. M. M. (2013). Customer satisfaction with Internet banking service quality in the Ghanaian banking industry. International Journal of Scientific & Technology Research, 2(7), 165–175.
  • Nujen, B. B., Solli-Sæther, H., Mwesiumo, D., & Hammer, B. (2021). Reputational risk as a factor in the offshore location choice. Journal of Purchasing and Supply Management, 27(2), 100682. https://doi.org/10.1016/j.pursup.2021.100682
  • Nwaiwu, F., Kwarteng, M. A., Jibril, A. B., Buřita, L., & Pilik, M. (2020). Impact of security and trust as factors that influence the adoption and use of digital technologies that generate, collect and transmit user data. 1–12 [Paper presentation]. Paper Presented at the ICCWS 2020 15th International Conference on Cyber Warfare and Security. https://doi.org/10.34190/ICCWS.20.016
  • Offei, M. O., & Nuamah-Gyambrah, K. (2016). The contribution of electronic banking to customer satisfaction: a case of GCB bank Limited-Koforidua. International Journal of Managing Information Technology, 8(1), 01–11. https://doi.org/10.5121/ijmit.2016.8101
  • Ofori, E. (2020). The effects of Ponzi schemes and revocation of licences of some financial institutions on financial threat in Ghana. Journal of Financial Crime, 30(2), 583–593. https://doi.org/10.1108/JFC-01-2020-0003
  • Ofori, K., Boateng, H., Okoe, A., & Gvozdanovic, I. (2017). Examining customers’ continuance intentions towards Internet banking usage. Marketing Intelligence & Planning, 35(6), 756–773. https://doi.org/10.1108/MIP-11-2016-0214
  • Ohiani, A. S. (2020). Technology innovation in the Nigerian banking system: prospects and challenges. Rajagiri Management Journal, 15(1), 2–15. https://doi.org/10.1108/RAMJ-05-2020-0018
  • Okoro, E. G., & Kigho, P. E. (2013). The problems and prospects of E-transaction (The Nigerian perspective). Journal of Research in International Business and Management, 3(1), 10–16.
  • Page, K., & Uncles, M. (2004). Consumer knowledge of the World Wide Web: Conceptualization and measurement. Psychology & Marketing, 21(8), 573–591. https://doi.org/10.1002/mar.20023
  • Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83–96. https://doi.org/10.1007/s11747-007-0070-0
  • Perkins, E. Z. D., & Annan, J. (2013). Factors affecting the adoption of online banking in Ghana: implications for bank managers. International Journal of Business and Social Research, 3(6), 94–108.
  • Podsakoff, P., MacKenzie, S., Lee, J., & Podsakoff, N. (2003). Common Method Biases in Behavioral Research: A critical common method biases in behavioral research: A critical. The Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
  • Rafdinal, W., & Senalasari, W. (2021). Predicting the adoption of mobile payment applications during the COVID-19 pandemic. International Journal of Bank Marketing, 39(6), 984–1002. https://doi.org/10.1108/IJBM-10-2020-0532
  • Rahi, S. (2017). Research design and methods: A systematic review of research paradigms, sampling issues and instruments development. International Journal of Economics & Management Sciences, 6(2), 1–5. https://doi.org/10.4172/2162-6359.1000403
  • Rahi, S., & Ghani, M. A. (2019). Integration of DeLone and McLean and self-determination theory in Internet banking continuance intention context. International Journal of Accounting & Information Management, 27(3), 512–528. https://doi.org/10.1108/IJAIM-07-2018-0077
  • Rahi, S., Alghizzawi, M., & Ngah, A. H. (2023). Factors influence user’s intention to continue use of e-banking during COVID-19 pandemic: the nexus between self-determination and expectation confirmation model. EuroMed Journal of Business, 18(3), 380–396. https://doi.org/10.1108/EMJB-12-2021-0194
  • Rathnayake, N.D.N.B. (2023). The era of the transition – From traditional to digital banking. In Saini, A. and Garg, V. (Ed.) Transformation for sustainable business and management practices: Exploring the spectrum of Industry 5.0 (pp. 41–55). Emerald Publishing Limited. https://doi.org/10.1108/978-1-80262-277-520231005
  • Rawashdeh, A. (2015). Factors affecting adoption of internet banking in Jordan: Chartered accountant’s perspective. International Journal of Bank Marketing, 33(4), 510–529. https://doi.org/10.1108/IJBM-03-2014-0043
  • Rhoa, H., & Yub, I. (2011). The impact of information technology threat avoidance factors on avoidance behavior of user. Dep. Bus. Manag. Sunc. Natl. Univ. https://www.semanticscholar.org/paper/The-impact-of-information-technology-threat-factors-Rhoa/a9e931b792c403f49a91a1dbdfdfbc34b92f1d8c
  • Roszkowska, P. (2020). Fintech in financial reporting and audit for fraud prevention and safeguarding equity investments. Journal of Accounting & Organizational Change, 17(2), 164–196. https://doi.org/10.1108/JAOC-09-2019-0098
  • Rotchanakitumnuai, S., & Speece, M. (2003). Barriers to Internet banking adoption: A qualitative study among corporate customers in Thailand. International Journal of Bank Marketing, 21(6/7), 312–323. https://doi.org/10.1108/02652320310498465
  • Saadilah, M. R., Hurriyati, R., & Dirgantari, P. D. (2021, September). Determination of user satisfaction in mobile banking services using the information systems success model (ISSM) perspective. In 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020) (pp. 257–263). Atlantis Press.
  • Safari, K., Bisimwa, A., & Armel, M. B. (2020). Attitudes and intentions toward Internet banking in an under developed financial sector. PSU Research Review, 6(1), 39–58. https://doi.org/10.1108/PRR-03-2020-0009
  • Salmerón, R., García, C., & García, J. (2020). Overcoming the inconsistences of the variance inflation factor: A redefined VIF and a test to detect statistical troubling multicollinearity. 1–23. arXiv preprint arXiv:2005.02245.
  • Sánchez-Torres, J. A., Canada, F.-J A., Sandoval, A. V., & Alzate, J.-A S. (2018). E-banking in Colombia: factors favouring its acceptance, online trust and government support. International Journal of Bank Marketing, 36(1), 170–183. https://doi.org/10.1108/IJBM-10-2016-0145
  • Sarstedt, M., Radomir, L., Moisescu, O. I., & Ringle, C. M. (2022). Latent class analysis in PLS-SEM: A review and recommendations for future applications. Journal of Business Research, 138, 398–407. https://doi.org/10.1016/j.jbusres.2021.08.051
  • Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of Bank Marketing, 17(7), 324–334. https://doi.org/10.1108/02652329910305689
  • Senyo, P. K., & Osabutey, E. L. (2020). Unearthing antecedents to financial inclusion through FinTech innovations. Technovation, 98, 102155. https://doi.org/10.1016/j.technovation.2020.102155
  • Shankar, V., & Meyer, J. (2009). The Internet and International Marketing. In The SAGE handbook of international marketing. Sage. https://doi.org/10.4135/9780857021007
  • Sharma, S. K., & Govindaluri, S. M. (2014). Internet banking adoption in India: structural equation modeling approach. Journal of Indian Business Research, 6(2), 155–169.
  • Statista. (2022). Penetration rate of online banking in Ghana from 2013 to 2028. Retrieved, July 10, 2023, from https://www.statista.com/forecasts/1150368/online-banking-penetration-forecast-in-ghana.
  • Stoica, O., Mehdian, S., & Sargu, A. (2015). The impact of Internet banking on the performance of Romanian banks: DEA and PCA approach. Procedia Economics and Finance, 20, 610–622. https://doi.org/10.1016/S2212-5671(15)00115-X
  • Suhr, D. (2006 The basics of structural equation modeling [Paper presentation]. Presented: Irvine, CA, SAS User Group of the Western Region of the United States (WUSS), 1–19.
  • Thaker, H. M. T., Thaker, M. A. M. T., Khaliq, A., Pitchay, A. A., & Hussain, H. I. (2021). Behavioural intention and adoption of Internet banking among clients’ of Islamic banks in Malaysia: an analysis using UTAUT2. Journal of Islamic Marketing, 13(5), 1171–1197. https://doi.org/10.1108/JIMA-11-2019-0228
  • Uche, A. E. (2023). Determinants of Internet banking adoption in Nigeria: case study of Union Bank of Nigeria. International Research Journal of Economics and Finance, 5(1), 1–11.
  • Valerio, M. A., Rodriguez, N., Winkler, P., Lopez, J., Dennison, M., Liang, Y., & Turner, B. J. (2016). Comparing two sampling methods to engage hard-to-reach communities in research priority setting. BMC Medical Research Methodology, 16(1), 146. https://doi.org/10.1186/s12874-016-0242-z
  • Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 3, 27, 425–478. https://doi.org/10.2307/30036540
  • Vinodhini, G., & Chandrasekaran, R. (2012). Sentiment analysis and opinion mining: A survey. International Journal, 2(6), 282–292.
  • Walsh, G., Hille, P., & Cleveland, M. (2016 Fearing online identity theft: A segmentation study of online customers [Paper presentation]. Twenty-Fourth European Conference on Information Systems (ECIS), İstanbul, Turkey, 1–13.
  • Wang, M., Cho, S., & Denton, T. (2017). The impact of personalization and compatibility with past experience on e-banking usage. International Journal of Bank Marketing, 35(1), 45–55. https://doi.org/10.1108/IJBM-04-2015-0046
  • Wei, L., & Zhang, M. (2008). The impact of Internet knowledge on college students’ intention to continue to use the Internet. Information Research: An International Electronic Journal, 13(3), 1–18.
  • Witschey, J., Zielinska, O., Welk, A., Murphy-Hill, E., Mayhorn, C., & Zimmermann, T. (2015 Quantifying developers’ adoption of security tools. Paper presented [Paper presentation]. At the Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering, 260–271. https://doi.org/10.1145/2786805.2786816
  • Yaseen, S. G., & El Qirem, I. A. (2018). Intention to use e-banking services in the Jordanian commercial banks. International Journal of Bank Marketing, 36(3), 557–571. https://doi.org/10.1108/IJBM-05-2017-0082
  • Yiu, C. S., Grant, K., & Edgar, D. (2007). Factors affecting the adoption of Internet Banking in Hong Kong—Implications for the banking sector. International Journal of Information Management, 27(5), 336–351. https://doi.org/10.1016/j.ijinfomgt.2007.03.002
  • Yu, C.-S. (2012). Factors affecting individuals to adopt mobile banking: Empirical evidence from the UTAUT model. Journal of Electronic Commerce Research, 13(2), 104–121.
  • Zanoon, N., & Gharaibeh, N. (2013). The impact of customer knowledge on the security of e-banking. International Journal of Computer Science and Security, 7(2), 81–92.
  • Zhang, L., Yi, Y., & Zhou, G. (2022). Cultivate customer loyalty in national culture: A meta-analysis of electronic banking customer loyalty. Cross Cultural & Strategic Management, 29(3), 698–728. https://doi.org/10.1108/CCSM-08-2021-0155
  • Zhixia, C., Hossen, M. M., Muzafary, S. S., & Begum, M. (2018). Green banking for environmental sustainability-present status and future agenda: Experience from Bangladesh. Asian Economic and Financial Review, 8(5), 571–585. https://doi.org/10.18488/journal.aefr.2018.85.571.585