297
Views
0
CrossRef citations to date
0
Altmetric
Articles

Understanding golf satisfaction: an expanded role of hospitality attributes

ORCID Icon & ORCID Icon
Pages 469-483 | Received 13 Oct 2021, Accepted 04 Mar 2022, Published online: 16 Mar 2022

References

  • Akinci, S., Kiymalioglu, A., & Inana, E. A. (2015). How golf players’ satisfaction from golf experience predicts their loyalty intentions? Mediating role of perceived value. International Journal of Culture, Tourism and Hospitality Research, 9(2), 117–132. https://doi.org/10.1108/IJCTHR-04-2014-0033
  • Aramberri, J. (2001). The host should get lost. Annals of Tourism Research, 28(3), 738–761. https://doi.org/10.1016/S0160-7383(00)00075-X
  • Baris, R. D., Cohen, S. Z., Barnes, N. L., Lam, J., & Ma, Q. (2010). A quantitative analysis of over twenty years of golf course monitoring studies. Environmental Toxicology and Chemistry, 29(6), 1224–1236. https://doi.org/10.1002/etc.185
  • Brey, E. T., & Schoonover, K. (2019). Understanding the golfer experience [white paper]. United States Golf Association.
  • Brotherton, B. (1999). Towards a definitive view of the nature of hospitality and hospitality management. International Journal of Contemporary Hospitality Management, 11(4), 165–173. https://doi.org/10.1108/09596119910263568
  • Brown, C., & Stahura, K. A. (2014). The impact of travel related variables on travel expenditures for sport tourists. International Journal of Hospitality & Tourism Systems, 7(1), 1–12.
  • Butler, R. W. (2019). Contributions of tourism to destination sustainability: Golf tourism in St andrews, scotland. Tourism Review, 74(2), 235–245. https://doi.org/10.1108/TR-12-2017-0197
  • Chen, F. F. (2007). Sensitivity of goodness of fit indexes to lack of measurement invariance. Structural Equation Modeling: A Multidisciplinary Journal, 14(3), 464–504. https://doi.org/10.1080/10705510701301834
  • Cheung, G. W., & Rensvold, R. B. (2002). Evaluating goodness-of-fit indexes for testing measurement invariance. Structural Equation Modeling: A Multidisciplinary Journal, 9(2), 233–255. https://doi.org/10.1207/S15328007SEM0902_5
  • Child, D. (2006). The essentials of factor analysis. A&C Black.
  • Cho, T., Cho, T., Zhao, G., & Zhang, H. (2020). The impact of South Korea golf resort social network services advertising and online word of mouth on consumer brand value. Sustainability, 12(4339), 4339–4313. https://doi.org/10.3390/su12114339
  • Choi, C., Greenwell, T. C., & Lee, K. (2018). Effects of service quality, perceived value, and consumer satisfaction on behavioral intentions in virtual golf. Journal of PHysical Education and Sport, 2018(3), 1459–1468. https://doi.org/10.7752/jpes.2018.03216
  • Choi, C., Yoo, S.-W., Park, J., & Greenwell, T. C. (2020). Virtual reality and consumer behavior: Constraints, negotiation, negotiation-efficacy, and participation in virtual golf. Physical Culture and Sport. Studies and Research, 88(1), 1–10. https://doi.org/10.2478/pcssr-2020-0020
  • Choi, M., Fu, Q., & Whitt, W. (2017). Using simulation to improve the pace of play. International Journal of Golf Science, 6(2), 85–117. https://doi.org/10.1123/ijgs.2017-0007
  • Corbin, J., & Strauss, A. (2014). Basics of qualitative research: Techniques and procedures for developing grounded theory (3 ed.). Sage.
  • Creswell, J. W. (2009). Research design: Qualitiative, quantitative, and mixed methods approaches (3 ed.). Sage.
  • Doll, S., & Duinker, P. N. (2020). Characterization and justification of trees on an inner-city golf course in Halifax, Canada: An investigation into the ecological integrity of institutional greenspace. Forests, 11(96), 96–23. https://doi.org/10.3390/f11010096
  • Fjelstul, J. (2007). Competencies and opportunities for entry level golf and club management careers: Perceptions from the industry. Journal of Hospitality & Tourism Education, 19(3), 32–38. https://doi.org/10.1080/10963758.2007.10696895
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
  • Forsell, T., Tower, J., & Polman, R. (2020). Development of a scale to measure social capital in recreation and sport clubs. Leisure Sciences, 42(1), 106–122. https://doi.org/10.1080/01490400.2018.1442268
  • Funk, D. C., Beaton, A., & Pritchard, M. (2011). The stage-based development of physically active leisure: A recreational golf context. Journal of Leisure Research, 43(2), 268–289. https://doi.org/10.1080/00222216.2011.11950236
  • Geissler, G. L. (2005). An examination of the golf vacation package-purchase decision: A case study in the U. S. Gulf coast region. Journal of Hospitality & Leisure Marketing, 13(1), 65–82. https://doi.org/10.1300/J150v13n01_05
  • Golubovskaya, M., Robinson, R., & Solnet, D. (2017). The meaning of hospitality: Do employees understand? International Journal of Contemporary Hospitality Management, 29(5), 1282–1304. https://doi.org/10.1108/IJCHM-11-2015-0667
  • Groch, J. M. (2015). Motivating golf employees in southwest florida. International Journal of Hospitality & Tourism Administration, 16(4), 408–426. https://doi.org/10.1080/15256480.2015.1090259
  • Groch, J. M., & Jiang, L. (2015). Current status and the determinants of golfers’ satisfaction: An exploratory study. International Journal of Golf Science, 4(1), 110–119. https://doi.org/10.1123/ijgs.2015-0008
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8 ed.). Cengage.
  • Hallman, K., & Wicker, P. (2015). Determinants of sport-related expenditure of golf players and differences between light and heavy spenders. Sport, Business and Management: An International Journal, 5(2), 121–138. https://doi.org/10.1108/SBM-09-2012-0038
  • Han, H., Hwang, J., & Woods, D. P. (2014). Choosing virtual - rather than real - leisure activities: An examination of the decision-making process in screen-golf participants. Asia Pacific Journal of Tourism Research, 19(4), 428–450. https://doi.org/10.1080/10941665.2013.764333
  • Hancock, M. E., Awankwaa, M. A., & Mueller, D. (2016). Focus group data saturation: A new approach to data analysis. The Qualitative Report, 21(1), 2124–2131. https://doi.org/10.46743/2160-3715/2016.2330
  • Hennessey, S. M., MacDonald, R., & MacEachern, M. (2008). A framework for understanding golfing visitors to a destination. Journal of Sport & Tourism, 13(1), 5–35. https://doi.org/10.1080/14775080801972023
  • Herstein, R., & Jaffe, E. D. (2008). Sport hospitality as a business strategy. Journal of Business Strategy, 29(6), 36–43. https://doi.org/10.1108/02756660810917228
  • Hsiao, T.-Y., Chuang, C.-M., Kuo, N.-W., & Yu, S. (2014). Establishing attributes of an environmental management system for green hotel evaluation. International Journal of Hospitality Management, 36(1), 197–208. https://doi.org/10.1016/j.ijhm.2013.09.005
  • Hudson, S., & Hudson, L. (2010). Golf tourism. Goodfellow.
  • Humphreys, C. (2011). Who cares where I play? Linking reputation with the golfing capital and the implication for golf destinations. Journal of Sport & Tourism, 16(2), 105–128. https://doi.org/10.1080/14775085.2011.568086
  • Humphreys, C. (2014). Understanding how sporting characteristics and behaviours influence destination selection: A grounded theory study of golf tourism. Journal of Sport & Tourism, 19(1), 29–54. https://doi.org/10.1080/14775085.2014.981569
  • Husin, S., Chelladural, P., & Musa, G. (2012). Hrm practices, organizational citizenship behaviors, and perceived service quality in golf courses. Journal of Sport Management, 26(2), 143–158. https://doi.org/10.1123/jsm.26.2.143
  • Hutchinson, J., Lai, F., & Wang, Y. (2009). Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management, 30(2), 298–308. https://doi.org/10.1016/j.tourman.2008.07.010
  • Huth, C. (2019). Pricing of a round of golf in European markets: A comparative study. Managing Sport and Leisure, 24(3), 1–17. https://doi.org/10.1080/23750472.2018.1562959
  • Huth, C., & Kurscheidt, M. (2019). Membership versus green fee pricing for golf courses: The impact of market and golf club determinants. European Sport Management Quarterly, 19(3), 331–352. https://doi.org/10.1080/16184742.2018.1527380
  • Lai, I. K. W., & Hitchcock, M. (2017). Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: A PLS impact-asymmetry analysis. Tourism Management, 60, 107–129. https://doi.org/10.1016/j.tourman.2016.11.011
  • Licata, J. W., & Tiger, A. W. (2010). Revenue management in the golf industry: Focus on throughput and consumer benefits. Journal of Hospitality Marketing & Management, 19(5), 480–502. https://doi.org/10.1080/19368623.2010.482837
  • Limehouse, F. F., Maloney, M. T., & Rotthoff, K. W. (2012). Peak-Load versus discriminatory pricing: Evidence from the golf industry. Review of Industrial Organization, 40(3), 151–165. https://doi.org/10.1007/s11151-011-9322-8
  • Lyu, S. O., & Hwang, J. (2017). Saving golf courses from business troubles. Journal of Travel & Tourism Marketing, 34(8), 1–12. https://doi.org/10.1080/10548408.2017.1285742
  • Lyu, S. O., & Lee, Y. (2018). How do golf tourists manage golfing constraints? A choice modeling approach. Journal of Hospitality & Tourism Research, 42(2), 295–318. https://doi.org/10.1177/1096348015597036
  • Mason, M. C., & Moretti, A. (2015). Antecedents and moderators of golf tourists’ behavioral intentions. EuroMed Journal of Business, 10(3), 338–359. https://doi.org/10.1108/EMJB-10-2014-0033
  • Patterson, K. D., Arthur, M., & Washington, M. (2017). Research in the sociology of organizations. Research in the Sociology of Organizations, 48(A), 273–301. https://doi.org/10.1108/S0733-558X201600048A009
  • Patton, M. Q. (2002). Qualitiative research & evaluation methods (Vol. 3). Sage.
  • Pereira, R. L. G., Correia, A. H., & Schutz, R. L. A. (2015). Towards a taxonomy of a golf-destination brand personality: Insights from the algarve golf industry. Journal of Destination Marketing & Management, 4(1), 57–67. https://doi.org/10.1016/j.jdmm.2014.12.003
  • Petrick, J. F., Backman, S. J., & Norman, W. C. (2001). Analysis of golfer motivations and constraints by experience use history. Journal of Leisure Research, 33(1), 56–70. https://doi.org/10.1080/00222216.2001.11949930
  • Price, K. (2012). A study of golfers in Tennessee. The Sport Journal, 15(1), 1–24.
  • Reis, H., & Correia, A. (2013). Gender asymmetries in golf participation. Journal of Hospitality Marketing & Management, 22(1), 67–91. https://doi.org/10.1080/19368623.2012.686149
  • Rosenbaum, M. S., Otalora, M. L., & Ramirez, G. C. (2017). How to create a realistic customer journey map. Business Horizons, 60(1), 143–150. https://doi.org/10.1016/j.bushor.2016.09.010
  • Rosselli, A., & Singer, J. N. (2015). Toward a multilevel framework to examine the underrepresentation of racial minorities in golf within the United States. Quest (grand Rapids, Mich ), 67(1), 44–55. https://doi.org/10.1080/00336297.2014.985319
  • Serrano-Gomez, V., Garcia-Garcia, O., Pinasa, V. G., Fernandez-Liporace, M., Hernandez-Mendo, A., & Rial-Boubeta, A. (2020a). Measuring perceived service quality and its impact on golf courses performance according to types of facilities and user profile. Sustainability, 12(5746), 5746–5717. https://doi.org/10.3390/su12145746
  • Serrano-Gomez, V., Garcia-Garcia, O., Pinasa, V. G., & Rial-Boubeta, A. (2020b). Characterization of profiles as management strategies based on the importance and valuation that users give to the elements of the golf courses. Sustainability, 12(11), 4781–4796. https://doi.org/10.3390/su12114781
  • Shani, A., Wang, Y., Hutchinson, J., & Lai, F. (2010). Applying expenditure-based segmentation on special-interest tourists: The case of golf travelers. Journal of Travel Research, 49(3), 337–350. https://doi.org/10.1177/0047287509346852
  • Shmanske, S. (1999). The economics of golf course condition and beauty. Atlantic Economic Journal, 27(3), 301–313. https://doi.org/10.1007/BF02299580
  • Sparks, B., Butcher, K., & Bradley, G. (2008). Dimensions and correlates of consumer value: An application to the timeshare industry. International Journal of Hospitality Management, 27(1), 98–108. https://doi.org/10.1016/j.ijhm.2007.07.003
  • Stenner, B. J., Buckley, J. D., & Mosewich, A. D. (2018). Development and confirmatory Factor Analysis of the golf participation questionnaire for older adults (GPQOA). Cogent Psychology, 5(1), 1450920–14. https://doi.org/10.1080/23311908.2018.1450920
  • Stenner, B. J., Mosewich, A. D., & Buckley, J. D. (2016). An exploratory investigation into the reasons why older people play golf. Qualitative Research in Sport, Exercise and Health, 8(3), 257–272. https://doi.org/10.1080/2159676X.2016.1148773
  • Taminiau, Y., & Wiersma, A. (2016). The process of trust creation between business partners at the golf course: A long-term process. International Journal of Strategic Business Alliances, 5(3/4), 245–265. https://doi.org/10.1504/IJSBA.2016.083329
  • Wilson, J., & Thilmany, D. (2006). Golfers in colorado. Journal of Travel & Tourism Marketing, 20(3/4), 127–144. https://doi.org/10.1300/J073v20n03_09
  • Won, D., & Hwang, S. (2008). The course to tee off: Golfers participation constraints, age, income and leisure identity salience. THE ICHPER-SD Journal of Research in Health, Physical Education, Recreation, Sport & Dance, 3(2), 55–61.
  • Wong, I. A., & Wan, Y. K. P. (2013). A systematic approach to scale development in tourist shopping satisfaction. Journal of Travel Research, 52(1), 29–41. https://doi.org/10.1177/0047287512457263

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.