References
- Ministry of Health. Notice on Issuance of “Work Program of Promoting High Quality Nursing Service in 2012”. Wei Ban Yi Zheng Fa [2012, No. 47].
- Zong Jing. Management and Countermeasures of Expert Resources Waste Phenomenon in Registration Appointment. Chinese Medical Record, 2012, 13(8):42–43.
- Leng Yuqing, Li Yufen, Shang Yuee, et al. Risk Management of High-Risk Outpatients in Treatment Process. Chinese Journal of Nursing, 2010, 11(45):1006–1008.
- Ren Yunhua, Wen Hengcai. Enhancement of Patient-Centered Outpatient Service Management. Chinese Health Service Management, 2005, 21(2):87–88.
- Yao Zheng, Zhang Yu, Ma Zhijuan, et al. Discussion on the Effect of Customer Service Department of Xuanwu Hospital Capital Medical University in Outpatient Service Process. Medicine and Society, 2011, 24(10):27–29.
- Zhang Mingao, Shen Wei. Improvement of the Quality of Medical Services through Application of Information Technology. Chinese Health Quality Management, 2009, 16(4):51–53.