The impact of interface design for soliciting user's feedback
Users' feedback is becoming more and more important in many different contexts of users' interaction with computerized systems. Most of the interactive systems need users' feedback for their proper operation (i.e. recommender systems, affective computing based systems, reputation systems), or because it is linked to their inner nature (e-democracy and social network systems). Hence stimulating users to provide explicit feedback becomes an important challenge, especially as users are reluctant to provide it and that relying on implicit feedback has its well-known limitations. The explicit and/or implicit collection of users feedback (opinions, ratings, likes, physiological states, usage of virtual or tangible objects, etc.) is a central feature in the design of everyday interactive systems, and their design may have an impact on the way the feedback is collected and interpreted. This special collection examines factors that may influence users' willingness to offer feedback, how feedback may be solicited and ways to encourage/convince users to provide it, as well as the impact of users' feedback on the evaluation of system performances.
Edited by
Federica Cena(Università degli Studi di Torino, Department of Computer Science, Torino, Italy)
Cristina Gena(Università degli Studi di Torino, Department of Computer Science, Torino, Italy)
Tsvi Kuflik(Information Systems Department The University of Haifa, Israel)
Fabiana Vernero(Università degli Studi di Torino, Department of Computer Science, Torino, Italy)