International Journal of Strategic Communication, Volume 6, Issue 1 (2012)

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International Journal of Strategic Communication, Volume 6, Issue 1 (2012)

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Strategic Values of Relationships and the Communicative Actions of Publics and Stakeholders

Guest Editor's Introduction

Editorial
From Relational Quality to Communicative Actions of Publics and Stakeholders: Understanding Causality Loops between Behaviors of Organizations and Behaviors of Publics in Strategic Communication
Jeong-Nam Kim
Pages: 1-6
Published online: 18 Jan 2012
First Page PreviewforFrom Relational Quality to Communicative Actions of Publics and Stakeholders: Understanding Causality Loops between Behaviors of Organizations and Behaviors of Publics in Strategic Communication | Full Text | References | PDF (64.3 KB)
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Articles

Article
Exploring the Role of Strategic Relationship Management in the Formation of Publics
Lan Ni
Pages: 7-16
Published online: 18 Jan 2012
AbstractforExploring the Role of Strategic Relationship Management in the Formation of Publics | Full Text | References | PDF (85.3 KB)
  • 695 Views
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Article
Citizens' Relationships with a Municipality and Their Communicative Behaviors in Negative Civic Issues
Alessandro Lovari, Valentina Martino & Jeong-Nam Kim
Pages: 17-30
Published online: 18 Jan 2012
AbstractforCitizens' Relationships with a Municipality and Their Communicative Behaviors in Negative Civic Issues | Full Text | References | PDF (222 KB)
  • 337 Views
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Article
Strategic Value of Employee Relationships and Communicative Actions: Overcoming Corporate Crisis with Quality Internal Communication
Alessandra Mazzei, Jeong-Nam Kim & Carolina Dell'Oro
Pages: 31-44
Published online: 18 Jan 2012
AbstractforStrategic Value of Employee Relationships and Communicative Actions: Overcoming Corporate Crisis with Quality Internal Communication | Full Text | References | PDF (146.2 KB)
  • 3014 Views
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Article
Destination Loyalty and Communication—A Relationship-based Tourist Behavioral Model
Suh-hee Choi & Liping A. Cai
Pages: 45-58
Published online: 18 Jan 2012
AbstractforDestination Loyalty and Communication—A Relationship-based Tourist Behavioral Model | Full Text | References | PDF (171.2 KB)
  • 442 Views
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Article
Online Consumer Complaint Behaviors: The Dynamics of Service Failures, Consumers' Word of Mouth, and Organization-Consumer Relationships
Seung B. Bach & Soojin Kim
Pages: 59-76
Published online: 18 Jan 2012
AbstractforOnline Consumer Complaint Behaviors: The Dynamics of Service Failures, Consumers' Word of Mouth, and Organization-Consumer Relationships | Full Text | References | PDF (117.2 KB)
  • 1278 Views
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Article
The Strategic Values and Communicative Actions of Chinese Students for Sociological Korean Public Diplomacy
Seong-Hun Yun & Kelly Vibber
Pages: 77-92
Published online: 18 Jan 2012
AbstractforThe Strategic Values and Communicative Actions of Chinese Students for Sociological Korean Public Diplomacy | Full Text | References | PDF (120.3 KB)
  • 529 Views
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Article
The Rise and Fall of Hot-Issue Publics: Relationships that Develop From Media Coverage of Events and Crises
Linda Aldoory & James E. Grunig
Pages: 93-108
Published online: 18 Jan 2012
AbstractforThe Rise and Fall of Hot-Issue Publics: Relationships that Develop From Media Coverage of Events and Crises | Full Text | References | PDF (115.8 KB)
  • 1450 Views
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Article
Towards a Dynamic Model of Interpersonal Trust: The Role of Communicative Action in Workflow Negotiation
Iain J. Clelland & Tal G. Zarankin
Pages: 109-125
Published online: 18 Jan 2012
AbstractforTowards a Dynamic Model of Interpersonal Trust: The Role of Communicative Action in Workflow Negotiation | Full Text | References | PDF (187.5 KB)
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