Labour and Industry, Volume 24, Issue 1 (2014)

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Labour and Industry, Volume 24, Issue 1 (2014)

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Technology, Work Organisation and Job Quality in the Service Sector

Introduction

Introduction
Technology, work organisation and job quality in the service sector: an introduction
Julia Connell, Richard Gough, Anthony McDonnell & John Burgess
Pages: 1-8
Published online: 14 Mar 2014
AbstractforTechnology, work organisation and job quality in the service sector: an introduction | Full Text | References | PDF (112.6 KB)
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Articles

Article
New technology and nurses
Richard Gough, Ruth Ballardie & Pat Brewer
Pages: 9-25
Published online: 14 Mar 2014
AbstractforNew technology and nurses | Full Text | References | PDF (152.4 KB)
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Article
Managing the duality: managerial challenges in an ICT-intensive ‘professionalised services’ model
Sangita De
Pages: 26-39
Published online: 14 Mar 2014
AbstractforManaging the duality: managerial challenges in an ICT-intensive ‘professionalised services’ model | Full Text | References | PDF (139.1 KB)
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Article
ICT and work–family balance: context of Indian software services
Shruti R. Sardeshmukh & Vasanthi Srinivasan
Pages: 40-54
Published online: 14 Mar 2014
AbstractforICT and work–family balance: context of Indian software services | Full Text | References | PDF (195.5 KB)
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Article
New technology and new workplaces: call centre careers – a growing reality?
Zeenobiyah Hannif, Julia Connell, Anthony McDonnell & John Burgess
Pages: 55-68
Published online: 14 Mar 2014
AbstractforNew technology and new workplaces: call centre careers – a growing reality? | Full Text | References | PDF (151.8 KB)
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Article
The impact of ICT, workplace relationships and management styles on the quality of work life: insights from the call centre front line
Zeenobiyah Hannif, Anne Cox & Shamika Almeida
Pages: 69-83
Published online: 14 Mar 2014
AbstractforThe impact of ICT, workplace relationships and management styles on the quality of work life: insights from the call centre front line | Full Text | References | PDF (152.7 KB)
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